{"id":8966,"date":"2020-12-23T09:59:58","date_gmt":"2020-12-23T09:59:58","guid":{"rendered":"https:\/\/miraway-cetm.com\/?p=5014"},"modified":"2020-12-23T09:59:58","modified_gmt":"2020-12-23T09:59:58","slug":"nang-cao-trai-nghiem-khach-hang-voi-giai-phap-ky-thuat-so","status":"publish","type":"post","link":"https:\/\/miraway.vn\/blog\/nang-cao-trai-nghiem-khach-hang-voi-giai-phap-ky-thuat-so\/","title":{"rendered":"N\u00e2ng Cao Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng V\u1edbi Gi\u1ea3i Ph\u00e1p K\u1ef9 Thu\u1eadt S\u1ed1"},"content":{"rendered":"<p>T\u1ea1o ra d\u1ecbch v\u1ee5 k\u1ef9 thu\u1eadt s\u1ed1 to\u00e0n c\u00e2u kh\u00f4ng c\u00f2n l\u00e0 m\u1ed9t s\u1ef1 l\u1ef1a ch\u1ecdn m\u00e0 l\u00e0 gi\u1ea3i ph\u00e1p r\u1ea5t c\u1ea7n thi\u1ebft trong gi\u1ea3i \u0111o\u1ea1n n\u00e0y. C\u00e1c nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 c\u1ea7n t\u00edch h\u1ee3p nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi nh\u1eefng gi\u1ea3i ph\u00e1p k\u1ef9 thu\u1eadt s\u1ed1 nh\u01b0 h\u1ecd mong mu\u1ed1n \u0111\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng.<\/p>\n<p><span style=\"font-weight: 400\"><a href=\"https:\/\/miraway.vn\/\">Gi\u1ea3i ph\u00e1p qu\u1ea3n l\u00fd tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111a k\u00eanh<\/a> tr\u1edf n\u00ean quan tr\u1ecdng h\u01a1n bao gi\u1edd h\u1ebft khi b\u1ea1n c\u00f3 th\u1ec3 ch\u1ee7 \u0111\u1ed9ng t\u00edch h\u1ee3p li\u1ec1n m\u1ea1ch tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tr\u00ean c\u1ea3 c\u00e1c n\u1ec1n t\u1ea3ng t\u1eeb k\u00eanh truy\u1ec1n th\u1ed1ng offline \u0111\u1ebfn tr\u1ef1c tuy\u1ebfn.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-8960\" src=\"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2020\/12\/nang-cao-trai-nghiem-khach-hang-voi-giai-phap-ky-thuat-so-1-1.jpg\" alt=\"n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u1edbi gi\u1ea3i ph\u00e1p k\u1ef9 thu\u1eadt s\u1ed1\" width=\"650\" height=\"308\" \/><\/p>\n<h2><span style=\"font-size: 80%\"><b>S\u1eed d\u1ee5ng gi\u1ea3i ph\u00e1p \u1ea3o \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ee9c kh\u1ecfe v\u00e0 y\u00eau c\u1ea7u an to\u00e0n.<\/b><\/span><\/h2>\n<p>Trong nh\u1eefng n\u0103m ti\u1ebfp theo, v\u1ea5n \u0111\u1ec1 s\u1ee9c kh\u1ecfe v\u00e0 s\u1ef1 an to\u00e0n s\u1ebd \u0111\u01b0\u1ee3c c\u00e1c qu\u1ed1c gia \u0111\u1eb7t l\u00ean h\u00e0ng \u0111\u1ea7u. Nh\u01b0ng r\u1ea5t nhi\u1ec1u doanh nghi\u1ec7p c\u00f3 ho\u1ea1t \u0111\u1ed9ng kinh doanh ch\u1ee7 y\u1ebfu d\u1ef1a v\u00e0o vi\u1ec7c giao ti\u1ebfp tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng. V\u1eady l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 c\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ebb \u0111\u1ea3m b\u1ea3o s\u1ee9c kh\u1ecfe v\u00e0 nh\u1eefng y\u00eau c\u1ea7u an to\u00e0n c\u1ea7n thi\u1ebft?<\/p>\n<p>T\u1ea5t c\u1ea3 \u0111\u1ec1u t\u1eadp trung v\u00e0o nh\u1eefng \u0111i\u1ec3m sau: S\u1eed d\u1ee5ng gi\u1ea3i ph\u00e1p k\u1ef9 thu\u1eadt s\u1ed1 cho ph\u00e9p kh\u00e1ch h\u00e0ng truy c\u1eadp ngay c\u1ea3 khi kh\u00f4ng th\u1ec3 tr\u1ef1c ti\u1ebfp x\u1eed l\u00fd nh\u01b0<\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">S\u1eed d\u1ee5ng v\u00e9 \u0111i\u1ec7n t\u1eed thay v\u00ec v\u00e9 gi\u1ea5y truy\u1ec1n th\u1ed1ng tr\u01b0\u1edbc \u0111\u00e2y. \u0110i\u1ec1u n\u00e0y s\u1ebd l\u00e0m gi\u1ea3m s\u1ef1 qu\u00e1 t\u1ea3i \u1edf s\u1ea3nh ch\u1edd khi kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ch\u1ee7 \u0111\u1ed9ng gi\u00e1m s\u00e1t t\u1eeb xa v\u1edbi v\u00e9 \u0111i\u1ec7n t\u1eed c\u1ee7a m\u00ecnh.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u0110\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c d\u1ecbch v\u1ee5 b\u1ea5t c\u1ee9 l\u00fac n\u00e0o c\u00f3 th\u1ec3 &#8211; \u0111\u01b0a ra cu\u1ed9c g\u1eb7p kh\u00e1ch h\u00e0ng t\u1eeb xa n\u1ebfu c\u00f3 th\u1ec3 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o gi\u00e3n c\u00e1ch x\u00e3 h\u1ed9i.<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-size: 80%\"><b>Thu th\u1eadp \u0111\u01b0\u1ee3c nhi\u1ec1u d\u1eef li\u1ec7u c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 n\u00e2ng cao d\u1ecbch v\u1ee5.<\/b><\/span><\/h2>\n<p>Chuy\u1ec3n \u0111\u1ed5i sang k\u00eanh k\u1ef9 thu\u1eadt s\u1ed1 \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 s\u1ebd thu th\u1eadp \u0111\u01b0\u1ee3c nhi\u1ec1u d\u1eef li\u1ec7u v\u1ec1 kh\u00e1ch h\u00e0ng h\u01a1n. T\u1eeb \u0111\u00f3 c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng ph\u00e2n t\u00edch v\u00e0 \u0111\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh kinh doanh \u0111\u00fang \u0111\u1eafn c\u0169ng nh\u01b0 n\u00e2ng cao d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/p>\n<p>\u0110\u1ea7u t\u01b0 v\u00e0o c\u00e1c gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 v\u1edbi h\u1ec7 th\u1ed1ng ph\u00e2n t\u00edch chuy\u00ean s\u00e2u s\u1ebd cho ph\u00e9p b\u1ea1n khai th\u00e1c t\u1ed1t d\u1eef li\u1ec7u h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng theo th\u1eddi gian th\u1ef1c.<\/p>\n<h2><span style=\"font-size: 80%\"><b>Thu th\u1eadp ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng.<\/b><\/span><\/h2>\n<p>V\u1edbi c\u00e1c gi\u1ea3i ph\u00e1p k\u1ef9 thu\u1eadt s\u1ed1, vi\u1ec7c thu th\u1eadp d\u1eef li\u1ec7u tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n nh\u01b0ng vi\u1ec7c \u0111i\u1ec1u h\u01b0\u1edbng ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng v\u1eabn l\u00e0 quan tr\u1ecdng nh\u1ea5t. H\u00e3y t\u1ea1o b\u1ea3ng kh\u1ea3o s\u00e1t &amp; ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng online \u0111\u1ec3 c\u00f3 th\u1ec3 t\u1ef1 \u0111\u1ed9ng thu th\u1eadp ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng sau khi kh\u00e1ch h\u00e0ng \u0111\u00e3 tr\u1ea3i nghi\u1ec7m xong d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p. B\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng nh\u1eefng d\u1eef li\u1ec7u ph\u1ea3n h\u1ed3i n\u00e0y \u0111\u1ec3 ph\u00e2n t\u00edch v\u00e0 \u0111\u01b0a ra chi\u1ebfn l\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m t\u1ed1t h\u01a1n.<\/p>\n<h2><span style=\"font-size: 80%\"><b>M\u1eb9o \u0111\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng k\u1ef9 thu\u1eadt s\u1ed1.<\/b><\/span><\/h2>\n<p>Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng trong \u0111\u1ea1i d\u1ecbch Covid-19 s\u1ebd chuy\u1ec3n \u0111\u1ed5i nh\u01b0 th\u1ebf n\u00e0o? B\u00e1o c\u00e1o c\u1ee7a KPMG \u0111\u00e3 ch\u1ec9 ra c\u00f3 6 \u0111i\u1ec3m m\u1ea5u ch\u1ed1t t\u1ea1o n\u00ean tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ho\u00e0n h\u1ea3o bao g\u1ed3m c\u00e1 nh\u00e2n h\u00f3a v\u00e0 gi\u1ea3m t\u1ed1i \u0111a n\u1ed7 l\u1ef1c c\u1ee7a kh\u00e1ch h\u00e0ng&#8230; D\u01b0\u1edbi \u0111\u00e2y l\u00e0 nh\u1eefng \u0111i\u1ec3m m\u1ea5u ch\u1ed1t gi\u00fap n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u1edbi c\u00e1c gi\u1ea3i ph\u00e1p k\u1ef9 thu\u1eadt s\u1ed1.<\/p>\n<h3><span style=\"font-size: 80%\"><b>C\u00e1 nh\u00e2n h\u00f3a d\u1ecbch v\u1ee5.<\/b><\/span><\/h3>\n<p>C\u00e1c gi\u1ea3i ph\u00e1p k\u1ef9 thu\u1eadt s\u1ed1 mang l\u1ea1i nhi\u1ec1u l\u1ee3i \u00edch cho doanh nghi\u1ec7p nh\u01b0ng th\u1eadt kh\u00f3 \u0111\u1ec3 x\u00e2y d\u1ef1ng c\u00e1c li\u00ean k\u1ebft online. H\u00e3y cho kh\u00e1ch h\u00e0ng th\u1ea7y l\u00e0 doanh nghi\u1ec7p c\u1ee7a b\u1ea1n hi\u1ec3u r\u00f5 nh\u1eefng nhu c\u1ea7u c\u1ee7a h\u1ecd nh\u01b0 th\u1ebf n\u00e0o v\u00e0 s\u1ebd c\u1ed1 g\u1eafng c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ph\u00f9 h\u1ee3p v\u1edbi h\u1ecd ra sao? \u0111i\u1ec1u n\u00e0y s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng v\u00e0 l\u1eafng nghe. H\u00e3y t\u1eadn d\u1ee5ng d\u1eef li\u1ec7u c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch th\u00f4ng minh \u0111\u1ec3 c\u00f3 th\u1ec3 c\u00e1 nh\u00e2n h\u00f3a d\u1ecbch v\u1ee5, c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/p>\n<h3><span style=\"font-size: 80%\"><b>C\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/b><\/span><\/h3>\n<p>Kh\u00e1ch h\u00e0ng ng\u00e0y c\u00e0ng mu\u1ed1n tr\u1ea3i nghi\u1ec7m nh\u1eefng d\u1ecbch v\u1ee5 nhanh ch\u00f3ng kh\u00f4ng t\u1ed1n nhi\u1ec1u th\u1eddi gian v\u00e0 c\u00f4ng s\u1ee9c c\u1ee7a h\u1ecd. V\u00ec v\u1eady c\u00e1c doanh nghi\u1ec7p c\u1ea7n \u0111\u1ea3m b\u1ea3o:<\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">R\u00fat ng\u1eafn th\u1eddi gian ch\u1edd \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">G\u1eedi th\u00f4ng b\u00e1o th\u01b0\u1eddng xuy\u00ean v\u00e0 r\u00f5 r\u00e0ng c\u00e1c th\u00f4ng tin cho kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Qu\u1ea3n l\u00fd x\u1ebfp h\u00e0ng v\u00e0 d\u1ecbch v\u1ee5 hi\u1ec7u qu\u1ea3.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Cung c\u1ea5p nhi\u1ec1u l\u1ef1a ch\u1ecdn \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 truy c\u1eadp d\u1ecbch v\u1ee5 ph\u00f9 h\u1ee3p nh\u1ea5t v\u1edbi h\u1ecd.<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-size: 80%\"><b>T\u1ea1o ra tr\u1ea3i nghi\u1ec7m li\u1ec1n m\u1ea1ch.<\/b><\/span><\/h3>\n<p>B\u1ea1n c\u1ea7n \u0111\u1ea3m b\u1ea3o kh\u00f4ng c\u00f3 b\u1ea5t c\u1ee9 kho\u1ea3ng tr\u1ed1ng ho\u1eb7c xung \u0111\u1ed9t n\u00e0o xu\u1ea5t hi\u1ec7n khi cung c\u1ea5p d\u1ecbch v\u1ee5 qua n\u1ec1n t\u1ea3ng k\u1ef9 thu\u1eadt s\u1ed1. D\u1eef li\u1ec7u b\u1ecb b\u1ecf l\u1ee1 ho\u1eb7c kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u1ed3ng b\u1ed9 s\u1ebd g\u00e2y \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng. H\u00e3y c\u1ed1 g\u1eafng mang l\u1ea1i gi\u1ea3i ph\u00e1p \u0111a k\u00eanh, \u0111\u1ed3ng b\u1ed9 gi\u1eefa tr\u1ea3i nghi\u1ec7m online v\u00e0 tr\u1ea3i nghi\u1ec7m tr\u1ef1c ti\u1ebfp cho kh\u00e1ch h\u00e0ng.<\/p>\n<p>Xem th\u00eam b\u00e0i vi\u1ebft: <a href=\"https:\/\/miraway.vn\/blog\/5-loi-ich-hang-dau-cua-he-thong-dat-lich-xep-hang-mang-lai-cho-cac-benh-vien\/\">5 L\u1ee3i \u00edch h\u00e0ng \u0111\u1ea7u c\u1ee7a h\u1ec7 th\u1ed1ng \u0111\u1eb7t l\u1ecbch &amp; x\u1ebfp h\u00e0ng mang l\u1ea1i cho c\u00e1c b\u1ec7nh vi\u1ec7n.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>T\u1ea1o ra d\u1ecbch v\u1ee5 k\u1ef9 thu\u1eadt s\u1ed1 to\u00e0n c\u00e2u kh\u00f4ng c\u00f2n l\u00e0 m\u1ed9t s\u1ef1 l\u1ef1a ch\u1ecdn m\u00e0 l\u00e0 gi\u1ea3i ph\u00e1p r\u1ea5t c\u1ea7n thi\u1ebft trong gi\u1ea3i \u0111o\u1ea1n n\u00e0y. C\u00e1c nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 c\u1ea7n t\u00edch h\u1ee3p nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi nh\u1eefng gi\u1ea3i ph\u00e1p k\u1ef9 thu\u1eadt s\u1ed1 nh\u01b0 h\u1ecd mong mu\u1ed1n \u0111\u1ec3 gi\u1eef ch\u00e2n [&#8230;]\n","protected":false},"author":1,"featured_media":8960,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[11],"tags":[224],"class_list":["post-8966","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trai-nghiem-khach-hang","tag-quan-ly-trai-nghiem-khach-hang"],"featured_image_url":"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2020\/12\/nang-cao-trai-nghiem-khach-hang-voi-giai-phap-ky-thuat-so-1-1-1.jpg","_links":{"self":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/8966"}],"collection":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/comments?post=8966"}],"version-history":[{"count":0,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/8966\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media\/8960"}],"wp:attachment":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media?parent=8966"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/categories?post=8966"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/tags?post=8966"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}