{"id":8946,"date":"2018-09-20T03:00:30","date_gmt":"2018-09-20T03:00:30","guid":{"rendered":"https:\/\/miraway-cetm.com\/?p=2702"},"modified":"2018-09-20T03:00:30","modified_gmt":"2018-09-20T03:00:30","slug":"giai-phap-quan-ly-trai-nghiem-khach-hang-da-kenh-mang-lai-loi-ich-gi-cho-cac-ngan-hang","status":"publish","type":"post","link":"https:\/\/miraway.vn\/blog\/giai-phap-quan-ly-trai-nghiem-khach-hang-da-kenh-mang-lai-loi-ich-gi-cho-cac-ngan-hang\/","title":{"rendered":"Gi\u1ea3i Ph\u00e1p Qu\u1ea3n L\u00fd Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng \u0110a K\u00eanh Mang L\u1ea1i L\u1ee3i \u00cdch G\u00ec Cho C\u00e1c Ng\u00e2n H\u00e0ng"},"content":{"rendered":"<p><span style=\"color: #282828\">Trong th\u1eddi \u0111\u1ea1i c\u00e1ch m\u1ea1ng c\u00f4ng ngh\u1ec7 4.0, c\u00e1c ng\u00e2n h\u00e0ng v\u00e0 c\u00e1c t\u1ed5 ch\u1ee9c t\u00edn d\u1ee5ng \u0111ang ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi r\u1ea5t nhi\u1ec1u nh\u1eefng th\u00e1ch th\u1ee9c l\u1edbn v\u00e0 mang t\u00ednh s\u1ed1ng c\u00f2n:<\/span><\/p>\n<ul>\n<li><span style=\"color: #282828\">50% doanh thu s\u1ebd s\u1ee5t gi\u1ea3m khi l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng gi\u1ea3m.<\/span><\/li>\n<li><span style=\"color: #282828\">Ch\u1ea1y \u0111ua n\u00e2ng c\u1ea5p d\u1ecbch v\u1ee5 v\u00e0 gi\u1edbi thi\u1ec7u c\u00e1c s\u1ea3n ph\u1ea9m m\u1edbi.<\/span><\/li>\n<li><span style=\"color: #282828\">Chi ph\u00ed ho\u1ea1t \u0111\u1ed9ng t\u0103ng cao.<\/span><\/li>\n<li><span style=\"color: #282828\">Kh\u00f3 kh\u0103n khi qu\u1ea3n l\u00fd \u0111\u1ed3ng b\u1ed9 tr\u00ean to\u00e0n h\u1ec7 th\u1ed1ng.<\/span><\/li>\n<\/ul>\n<h2><strong><span style=\"color: #282828\">V\u1eady c\u00e1c ng\u00e2n h\u00e0ng gi\u1ea3i quy\u1ebft b\u00e0i to\u00e1n n\u00e0y nh\u01b0 th\u1ebf n\u00e0o?<\/span><\/strong><\/h2>\n<p><span style=\"color: #282828\">Hi\u1ec7n nay, c\u00e1c ng\u00e2n h\u00e0ng \u0111\u00e3 v\u00e0 \u0111ang thay \u0111\u1ed5i r\u1ea5t nhi\u1ec1u: c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 ph\u1ee9c t\u1ea1p h\u01a1n v\u00e0 ph\u1ea3i x\u1eed l\u00fd tr\u1ef1c tuy\u1ebfn thay v\u00ec c\u00e1ch th\u1ee9c giao d\u1ecbch truy\u1ec1n th\u1ed1ng nh\u01b0 tr\u01b0\u1edbc \u0111\u00e2y.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1686\" src=\"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2018\/07\/2-4-1.jpg\" alt=\"ng\u00e2n h\u00e0ng\" width=\"760\" height=\"456\" \/><\/p>\n<p><span style=\"color: #282828\">Vi\u1ec7c ch\u00fa tr\u1ecdng \u201cmang \u0111\u1ebfn nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t cho kh\u00e1ch h\u00e0ng\u201d ch\u00ednh l\u00e0 chi\u1ebfn l\u01b0\u1ee3c \u0111\u01b0\u1ee3c c\u00e1c ng\u00e2n h\u00e0ng l\u1edbn ch\u1ecdn l\u1ef1a \u0111\u1ec3 ph\u00e1t tri\u1ec3n v\u00e0 t\u1ea1o s\u1ef1 kh\u00e1c bi\u1ec7t ri\u00eang th\u00f4ng qua \u0111\u1ea7u t\u01b0 c\u00f4ng ngh\u1ec7 hi\u1ec7n \u0111\u1ea1i \u0111\u1ec3 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 v\u00e0 tr\u1ea3i nghi\u1ec7m t\u1ed1t h\u01a1n cho kh\u00e1ch h\u00e0ng nh\u01b0:<\/span><\/p>\n<ul>\n<li><span style=\"color: #282828\"><em><a href=\"https:\/\/miraway.vn\/giai-phap\/he-thong-xep-hang-tu-dong\/\">H\u1ec7 th\u1ed1ng x\u1ebfp h\u00e0ng t\u1ef1 \u0111\u1ed9ng<\/a>.<\/em><\/span><\/li>\n<li><span style=\"color: #282828\"><em>C\u00f4ng ngh\u1ec7 nh\u1eadn di\u1ec7n kh\u00e1ch h\u00e0ng.<\/em><\/span><\/li>\n<li><span style=\"color: #282828\"><em>H\u1ec7 th\u1ed1ng \u0111\u00e1nh gi\u00e1 v\u00e0 ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng.<\/em><\/span><\/li>\n<li><span style=\"color: #282828\"><em><a href=\"https:\/\/miraway.vn\/giai-phap\/digital-signage\/\">H\u1ec7 th\u1ed1ng digital signage<\/a> .<\/em><\/span><\/li>\n<li><span style=\"color: #282828\"><em>Qu\u1ea7y t\u1ef1 ph\u1ee5c v\u1ee5.<\/em><\/span><\/li>\n<li><span style=\"color: #282828\"><em>Live Bank 24\/7&#8230;<\/em><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #282828\">B\u1eb1ng c\u00e1ch cung c\u1ea5p c\u00e1c d\u1ecbch v\u1ee5, s\u1ea3n ph\u1ea9m ch\u1ea5t l\u01b0\u1ee3ng, th\u00e1i \u0111\u1ed9 ph\u1ee5c v\u1ee5 chu \u0111\u00e1o t\u1eadn t\u00e2m, quy tr\u00ecnh chu\u1ea9n x\u00e1c, nhanh g\u1ecdn, gi\u00fap kh\u00e1ch h\u00e0ng c\u00f3 tr\u1ea3i nghi\u1ec7m t\u1ed1t t\u1eeb \u0111\u00f3 s\u1ebd t\u1ea1o s\u1ef1 y\u00eau th\u00edch cho kh\u00e1ch h\u00e0ng. K\u1ebft qu\u1ea3 cho th\u1ea5y, nh\u1eefng ng\u00e2n h\u00e0ng t\u0103ng tr\u01b0\u1edfng t\u1ed1t t\u1ea1i Vi\u1ec7t Nam hi\u1ec7n nay \u0111\u1ec1u l\u00e0 c\u00e1c ng\u00e2n h\u00e0ng \u0111\u1ea7u t\u01b0 m\u1ea1nh cho m\u1ea3ng b\u00e1n l\u1ebb, h\u01b0\u1edbng \u0111\u1ebfn c\u00e1 nh\u00e2n h\u00f3a d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u1edbi nhi\u1ec1u s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 v\u00e0 \u01b0u \u0111\u00e3i ri\u00eang bi\u1ec7t cho t\u1eebng \u0111\u1ed1i t\u01b0\u1ee3ng \u0111\u1ec3 gia t\u0103ng tr\u1ea3i nghi\u1ec7m cho kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 thu h\u00fat kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n c\u00e1c ng\u00e2n h\u00e0ng c\u1ee7a \u0111\u1ed1i th\u1ee7.<\/span><\/p>\n<p><span style=\"color: #282828\">Tr\u00ean th\u1ef1c t\u1ebf, kh\u00f4ng \u00edt c\u00e1c ng\u00e2n h\u00e0ng \u0111\u00e3 nghi\u00ean c\u1ee9u v\u00e0 tri\u1ec3n khai h\u1ec7 th\u1ed1ng x\u1ebfp h\u00e0ng th\u00f4ng minh, h\u1ec7 th\u1ed1ng \u0111\u00e1nh gi\u00e1 ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng, qu\u1ea7y t\u1ef1 ph\u1ee5c v\u1ee5\u2026 nh\u1eb1m r\u00fat ng\u1eafn th\u1eddi gian giao d\u1ecbch, gi\u1ea3m thi\u1ec3u chi ph\u00ed v\u1eadn h\u00e0nh v\u00e0 n\u00e2ng cao m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng nh\u01b0ng ch\u01b0a th\u00e0nh c\u00f4ng v\u00ec r\u1ea5t nhi\u1ec1u l\u00fd do kh\u00e1ch quan v\u00e0 ch\u1ee7 quan nh\u01b0:<\/span><\/p>\n<ul>\n<li><span style=\"color: #282828\"><em>H\u1ec7 th\u1ed1ng kh\u00f4ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u1ee7a \u0111\u01a1n v\u1ecb khi m\u1edf r\u1ed9ng ph\u1ea1m vi v\u00e0 quy m\u00f4 ho\u1ea1t \u0111\u1ed9ng.<\/em><\/span><\/li>\n<li><span style=\"color: #282828\"><em>S\u1ea3n ph\u1ea9m k\u00e9m ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 h\u1ecfng h\u00f3c ch\u1ec9 sau m\u1ed9t th\u1eddi gian ng\u1eafn v\u1eadn h\u00e0nh.<\/em><\/span><\/li>\n<li><span style=\"color: #282828\"><em>H\u1ec7 th\u1ed1ng c\u0169 l\u1ed7i th\u1eddi, kh\u00f4ng h\u1ed7 tr\u1ee3 qu\u1ea3n l\u00fd, gi\u00e1m s\u00e1t, kh\u00f4ng t\u01b0\u01a1ng th\u00edch v\u1edbi c\u00f4ng ngh\u1ec7 hi\u1ec7n \u0111\u1ea1i.<\/em><\/span><\/li>\n<li><span style=\"color: #282828\"><em>Kh\u00f4ng \u0111\u1ed3ng b\u1ed9 v\u1edbi nh\u1eadn di\u1ec7n th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a t\u1ed5 ch\u1ee9c.<\/em><\/span><\/li>\n<li><span style=\"color: #282828\"><em>D\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 sau b\u00e1n h\u00e0ng c\u1ee7a nh\u00e0 cung c\u1ea5p kh\u00f4ng t\u1ed1t,\u2026<\/em><\/span><\/li>\n<\/ul>\n<h3><strong><span style=\"color: #282828\">T\u01b0 v\u1ea5n c\u1ee7a chuy\u00ean gia:<\/span><\/strong><\/h3>\n<p><span style=\"color: #282828\">C\u00e1c t\u1ed5 ch\u1ee9c t\u00e0i ch\u00ednh c\u1ea7n l\u00e0m g\u00ec \u0111\u1ec3 t\u0103ng doanh thu, gi\u1ea3m chi ph\u00ed v\u1eadn h\u00e0nh, thu h\u00fat, gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng v\u00e0 chi\u1ebfn th\u1eafng \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh?<\/span><\/p>\n<p><span style=\"color: #282828\">T\u1eeb kinh nghi\u1ec7m th\u1ef1c t\u1ebf thu \u0111\u01b0\u1ee3c qua nhi\u1ec1u n\u0103m, c\u00e1c chuy\u00ean gia h\u00e0ng \u0111\u1ea7u v\u1ec1 c\u00f4ng ngh\u1ec7 \u0111\u00e3 x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c t\u1ea7m quan tr\u1ecdng c\u1ee7a gi\u1ea3i ph\u00e1p Qu\u1ea3n l\u00fd tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng cho c\u00e1c ng\u00e2n h\u00e0ng v\u00e0 c\u00e1c t\u1ed5 ch\u1ee9c t\u00edn d\u1ee5ng \u0111\u1ed3ng th\u1eddi gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c n\u00e0y bi\u1ebfn c\u00e1c \u201cth\u00e1ch th\u1ee9c\u201d th\u00e0nh \u201cc\u01a1 h\u1ed9i v\u00e0ng\u201d.<\/span><\/p>\n<p><span style=\"color: #282828\">Havard Business Review \u0111\u00e3 m\u00f4 t\u1ea3 tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng qua b\u00e0i vi\u1ebft \u201cS\u1ef1 th\u1eadt v\u1ec1 tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng\u201d (<em>The Truth about Customer Experience<\/em>) v\u00e0 r\u00fat ra k\u1ebft lu\u1eadn: \u201c<em>Vi\u1ec7c qu\u1ea3n l\u00fd m\u1ed9t c\u00e1ch kh\u00e9o l\u00e9o to\u00e0n b\u1ed9 c\u00e1c tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap cho doanh nghi\u1ec7p \u0111\u1ea1t \u0111\u01b0\u1ee3c nh\u1eefng th\u00e0nh c\u00f4ng l\u1edbn: s\u1ef1 t\u0103ng tr\u01b0\u1edfng v\u1ec1 doanh thu, n\u00e2ng cao m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean v\u00e0 h\u1ea1n ch\u1ebf c\u00e1c r\u1ee7i ro c\u1ee7a doanh nghi\u1ec7p<\/em>\u201d.<\/span><\/p>\n<p><span style=\"color: #282828\">C\u0169ng theo nghi\u00ean c\u1ee9u c\u1ee7a Bain &amp; Company &#8211; C\u00f4ng ty T\u01b0 v\u1ea5n kinh doanh h\u00e0ng \u0111\u1ea7u c\u1ee7a M\u1ef9, kh\u00e1ch h\u00e0ng kh\u00f4ng trung th\u00e0nh v\u1edbi doanh nghi\u1ec7p m\u00e0 trung th\u00e0nh v\u1edbi c\u00e1c d\u1ecbch v\u1ee5 chuy\u00ean nghi\u1ec7p m\u00e0 h\u1ecd \u0111\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m. Nh\u1eefng doanh nghi\u1ec7p mang l\u1ea1i tr\u1ea3i nghi\u1ec7m t\u1ed1t cho kh\u00e1ch h\u00e0ng c\u00f3 t\u0103ng tr\u01b0\u1edfng g\u1ea5p 2,6 l\u1ea7n v\u1ec1 doanh thu, chi ph\u00ed v\u1eadn h\u00e0nh th\u1ea5p h\u01a1n 15% trung b\u00ecnh ng\u00e0nh (ngu\u1ed3n Bain &amp; Company). Theo \u0111\u00f3, tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u00e3 tr\u1edf th\u00e0nh c\u00f4ng c\u1ee5 \u0111\u1eafc l\u1ef1c nh\u1ea5t gi\u00fap c\u00e1c doanh nghi\u1ec7p chi\u1ebfn th\u1eafng \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh.<\/span><\/p>\n<p><span style=\"color: #282828\">\u00d4ng Vivek \u2013 Head of Banking c\u1ee7a ng\u00e2n h\u00e0ng VP Bank &#8211; Chuy\u00ean gia h\u00e0ng \u0111\u1ea7u trong l\u0129nh v\u1ef1c ng\u00e2n h\u00e0ng sau r\u1ea5t nhi\u1ec1u n\u0103m nghi\u00ean c\u1ee9u k\u1ef9 l\u01b0\u1ee1ng v\u1ec1 quy tr\u00ecnh tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u00e3 cho r\u1eb1ng<em>: \u201c\u0110\u1ea7u t\u01b0 n\u1eeda v\u1eddi cho c\u00f4ng ngh\u1ec7 kh\u00f4ng th\u1ec3 c\u1ea3i thi\u1ec7n tri\u1ec7t \u0111\u1ec3 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 ch\u1ea5t l\u01b0\u1ee3ng giao d\u1ecbch. Xu th\u1ebf t\u1ea5t y\u1ebfu c\u1ee7a \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 cao hi\u1ec7n nay cho th\u1ea5y m\u1ed9t gi\u1ea3i ph\u00e1p t\u1ed5ng th\u1ec3 v\u1edbi c\u00e1c t\u00ednh n\u0103ng \u01b0u vi\u1ec7t v\u00e0 \u0111\u1ed3ng b\u1ed9 tr\u00ean to\u00e0n h\u1ec7 th\u1ed1ng c\u00f3 th\u1ec3 qu\u1ea3n l\u00fd qu\u00e1 tr\u00ecnh giao d\u1ecbch c\u1ee7a kh\u00e1ch h\u00e0ng t\u1eeb kh\u00e2u \u0111\u1ea7u \u0111\u1ebfn kh\u00e2u cu\u1ed1i gi\u00fap n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 \u1edf m\u1ee9c t\u1ed1t nh\u1ea5t nh\u1eb1m gia t\u0103ng nh\u1eefng tr\u1ea3i nghi\u1ec7m tuy\u1ec7t v\u1eddi cho kh\u00e1ch h\u00e0ng\u201d.<\/em><\/span><\/p>\n<h2><strong><span style=\"color: #282828\">Gi\u1ea3i ph\u00e1p c\u1ee7a Miraway cho l\u0129nh v\u1ef1c T\u00e0i ch\u00ednh Ng\u00e2n h\u00e0ng.<\/span><\/strong><\/h2>\n<p><span style=\"color: #282828\">Miraway &#8211; Th\u01b0\u01a1ng hi\u1ec7u s\u1ed1 m\u1ed9t v\u1ec1 Qu\u1ea3n l\u00fd tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111a k\u00eanh \u0111\u00e3 t\u01b0 v\u1ea5n th\u00e0nh c\u00f4ng h\u01a1n <strong>200<\/strong> doanh nghi\u1ec7p v\u00e0 c\u00e1c t\u1ed5 ch\u1ee9c l\u1edbn \u1edf trong v\u00e0 ngo\u00e0i n\u01b0\u1edbc v\u1edbi h\u01a1n <strong>1000<\/strong> \u0111i\u1ec3m tri\u1ec3n khai gi\u00e0nh \u0111\u01b0\u1ee3c th\u1ecb ph\u1ea7n, t\u0103ng doanh thu, gi\u1ea3m thi\u1ec3u chi ph\u00ed v\u1eadn h\u00e0nh, qu\u1ea3n l\u00fd &amp; \u0111\u00e1nh gi\u00e1 ch\u00ednh x\u00e1c ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5 c\u1ee7a nh\u00e2n vi\u00ean, gia t\u0103ng l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng \u0111\u1ebfn giao d\u1ecbch v\u00e0 tr\u1ea3i nghi\u1ec7m. Miraway c\u0169ng ti\u00ean phong trong vi\u1ec7c nghi\u00ean c\u1ee9u \u0111\u01b0a c\u00f4ng ngh\u1ec7 4.0 v\u00e0 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o v\u00e0o trong c\u00e1c gi\u1ea3i ph\u00e1p: <em>\u0110\u1eb7t ch\u1ed7 tr\u1ef1c tuy\u1ebfn, X\u1ebfp h\u00e0ng th\u00f4ng minh, Nh\u1eadn di\u1ec7n kh\u00e1ch h\u00e0ng, \u0110\u00e1nh gi\u00e1 v\u00e0 ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng,Qu\u1ea3ng c\u00e1o th\u00f4ng minh, \u2026<\/em> \u0111\u1ec3 gi\u00fap c\u00e1c ng\u00e2n h\u00e0ng x\u00e2y d\u1ef1ng v\u00e0 ph\u00e1t tri\u1ec3n m\u00f4 h\u00ecnh <em>Chi nh\u00e1nh K\u1ef9 thu\u1eadt s\u1ed1<\/em> \u0111\u1ed3ng th\u1eddi \u0111\u01b0a ra c\u00e1c l\u1ee3i \u00edch cao nh\u1ea5t cho kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p><span style=\"color: #282828\">L\u1ee3i \u00edch c\u1ee7a gi\u1ea3i ph\u00e1p CETM mang l\u1ea1i cho c\u00e1c Ng\u00e2n h\u00e0ng<\/span><\/p>\n<ul>\n<li><span style=\"color: #282828\">Kh\u00f4ng gian ph\u1ee5c v\u1ee5 chuy\u00ean nghi\u1ec7p<\/span><\/li>\n<li><span style=\"color: #282828\">T\u0103ng 200% l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng \u0111\u1ebfn giao d\u1ecbch<\/span><\/li>\n<li><span style=\"color: #282828\">T\u0103ng 200% doanh thu<\/span><\/li>\n<li><span style=\"color: #282828\">Gi\u1ea3m 35% &#8211; 40% chi ph\u00ed v\u1eadn h\u00e0nh<\/span><\/li>\n<li><span style=\"color: #282828\">T\u0103ng 45% hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean<\/span><\/li>\n<li><span style=\"color: #282828\">Gi\u1ea3m 48% th\u1eddi gian \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng<\/span><\/li>\n<li><span style=\"color: #282828\">Ki\u1ec3m so\u00e1t 99% ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 theo th\u1eddi gian th\u1ef1c.<\/span><\/li>\n<li><span style=\"color: #282828\">N\u00e2ng cao 85% s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<li><span style=\"color: #282828\">Qu\u1ea3n l\u00fd \u0111\u1ed3ng nh\u1ea5t 100% c\u00e1c k\u00eanh truy\u1ec1n th\u00f4ng tr\u00ean to\u00e0n h\u1ec7 th\u1ed1ng.<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #282828\">X\u00eam th\u00eam b\u00e0i vi\u1ebft: <a href=\"https:\/\/miraway.vn\/miraway-cung-cap-he-thong-xep-hang-thong-minh-cho-ngan-hang-agribank\/\">Miraway cung c\u1ea5p gi\u1ea3i ph\u00e1p x\u1ebfp h\u00e0ng th\u00f4ng minh cho Agribank<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Trong th\u1eddi \u0111\u1ea1i c\u00e1ch m\u1ea1ng c\u00f4ng ngh\u1ec7 4.0, c\u00e1c ng\u00e2n h\u00e0ng v\u00e0 c\u00e1c t\u1ed5 ch\u1ee9c t\u00edn d\u1ee5ng \u0111ang ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi r\u1ea5t nhi\u1ec1u nh\u1eefng th\u00e1ch th\u1ee9c l\u1edbn v\u00e0 mang t\u00ednh s\u1ed1ng c\u00f2n: 50% doanh thu s\u1ebd s\u1ee5t gi\u1ea3m khi l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng gi\u1ea3m. Ch\u1ea1y \u0111ua n\u00e2ng c\u1ea5p d\u1ecbch v\u1ee5 v\u00e0 gi\u1edbi [&#8230;]\n","protected":false},"author":1,"featured_media":1686,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[11],"tags":[215,226,234],"class_list":["post-8946","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trai-nghiem-khach-hang","tag-ngan-hang","tag-right-site-bar","tag-trai-nghiem-khach-hang-linh-vuc-ngan-hang"],"featured_image_url":"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2018\/07\/2-4-1-1.jpg","_links":{"self":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/8946"}],"collection":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/comments?post=8946"}],"version-history":[{"count":0,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/8946\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media\/1686"}],"wp:attachment":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media?parent=8946"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/categories?post=8946"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/tags?post=8946"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}