{"id":8747,"date":"2021-04-20T09:27:06","date_gmt":"2021-04-20T09:27:06","guid":{"rendered":"https:\/\/miraway-cetm.com\/?p=5239"},"modified":"2021-04-20T09:27:06","modified_gmt":"2021-04-20T09:27:06","slug":"5-cach-giu-chan-khach-hang-nhieu-hon-trong-nam-2021","status":"publish","type":"post","link":"https:\/\/miraway.vn\/blog\/5-cach-giu-chan-khach-hang-nhieu-hon-trong-nam-2021\/","title":{"rendered":"5 C\u00e1ch Gi\u1eef Ch\u00e2n Kh\u00e1ch H\u00e0ng Nhi\u1ec1u H\u01a1n Trong N\u0103m 2021"},"content":{"rendered":"

Theo s\u1ed1 li\u1ec7u t\u1eeb T\u1ed5ng C\u1ee5c Th\u1ed1ng K\u00ea, B\u1ed9 K\u1ebf Ho\u1ea1ch v\u00e0 \u0110\u1ea7u T\u01b0 n\u0103m 2020 Vi\u1ec7t Nam c\u00f3 t\u1ed5ng c\u1ed5ng 101,7 ngh\u00ecn doanh nghi\u1ec7p t\u1ea1m ng\u1eebng kinh doanh c\u00f3 th\u1eddi h\u1ea1n, ng\u1eebng ho\u1ea1t \u0111\u1ed9ng ch\u1edd l\u00e0m th\u1ee7 t\u1ee5c gi\u1ea3i th\u1ec3 v\u00e0 ho\u00e0n t\u1ea5t th\u1ee7 t\u1ee5c gi\u1ea3i th\u1ec3. Nhi\u1ec1u doanh nghi\u1ec7p kh\u00f4ng th\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng m\u00e0 h\u1ecd c\u00f3 tr\u01b0\u1edbc khi bu\u1ed9c ph\u1ea3i \u0111\u00f3ng c\u1eeda. V\u00e0 \u0111i\u1ec1u n\u00e0y s\u1ebd c\u00f2n ti\u1ebfp t\u1ee5c di\u1ec5n ra trong n\u0103m 2021 n\u1ebfu c\u00e1c doanh nghi\u1ec7p kh\u00f4ng thay \u0111\u1ed5i chi\u1ebfn l\u01b0\u1ee3c kinh doanh \u0111\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng trung th\u00e0nh.<\/p>\n

\"c\u00e1ch<\/p>\n

D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1c c\u00e1ch \u0111\u1ec3 gi\u1eef cho kh\u00e1ch h\u00e0ng \u1edf l\u1ea1i.<\/p>\n

1. C\u00e1 nh\u00e2n h\u00f3a m\u1ecdi tr\u1ea3i nghi\u1ec7m.<\/strong><\/span><\/h2>\n

C\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00e0 y\u1ebfu t\u1ed1 c\u00f3 \u00fd ngh\u0129a v\u00f4 c\u00f9ng quan tr\u1ecdng v\u1edbi doanh nghi\u1ec7p. V\u00e0 t\u1ea5t nhi\u00ean \u0111\u00e2y l\u00e0 m\u1ed9t trong nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c c\u1ea7n thi\u1ebft, \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn t\u1ed1c \u0111\u1ed9 ph\u00e1t tri\u1ec3n c\u1ee7a t\u1eebng doanh nghi\u1ec7p.<\/p>\n

Th\u1ea5u hi\u1ec3u kh\u00e1ch h\u00e0ng ch\u00ednh l\u00e0 vi\u1ec7c kh\u1edfi \u0111\u1ea7u chi\u1ebfn l\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a kh\u00e1ch h\u00e0ng \u0111em l\u1ea1i hi\u1ec7u qu\u1ea3 cao cho doanh nghi\u1ec7p.H\u00e3y t\u1eadp trung v\u00e0o vi\u1ec7c t\u00ecm ki\u1ebfm c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac trong h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n v\u00e0 l\u00ean chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 c\u00e1 nh\u00e2n h\u00f3a t\u1ea5t c\u1ea3 c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac \u0111\u00f3.<\/p>\n

2. Chi\u1ebfn l\u01b0\u1ee3c giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng t\u1ed1t.<\/strong><\/span><\/h2>\n

Trong b\u1ea5t k\u1ef3 m\u1ed1i quan h\u1ec7 n\u00e0o, giao ti\u1ebfp c\u0169ng l\u00e0 \u0111i\u1ec1u t\u1ed1i quan tr\u1ecdng \u2013 v\u00ec v\u1eady, h\u00e3y t\u00ecm c\u00e1c \u1ee9ng d\u1ee5ng kinh doanh v\u00e0 c\u00f4ng c\u1ee5 ti\u1ebfp th\u1ecb email kh\u00f4ng ch\u1ec9 cho ph\u00e9p b\u1ea1n k\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 h\u1ed7 tr\u1ee3 khi h\u1ecd c\u1ea7n, m\u00e0 c\u00f2n gi\u00fap b\u1ea1n chia s\u1ebb c\u00e2u chuy\u1ec7n theo c\u00e1ch c\u1ee7a ri\u00eang m\u00ecnh. B\u1eb1ng c\u00e1ch th\u1ec3 hi\u1ec7n b\u1ea3n th\u00e2n v\u00e0 t\u1ed5 ch\u1ee9c m\u1ed9t c\u00e1ch ch\u00e2n th\u1ef1c nh\u1ea5t, b\u1ea1n c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u00e0 ph\u00e1t tri\u1ec3n \u0111\u1ed9 tin c\u1eady, \u0111i\u1ec1u n\u00e0y gi\u00fap b\u1ea1n ti\u1ebfn g\u1ea7n t\u1edbi m\u1ee5c ti\u00eau gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng.<\/p>\n

Trong l\u0129nh v\u1ef1c B2B n\u1ebfu b\u1ea1n ch\u1ec9 t\u1ea1o m\u1ed1i quan h\u1ec7 v\u1edbi ng\u01b0\u1eddi tr\u1ef1c ti\u1ebfp mua h\u00e0ng th\u00ec l\u00fac h\u1ecd ngh\u1ec9 vi\u1ec7c b\u1ea1n s\u1ebd b\u1ecb m\u1ea5t k\u1ebft n\u1ed1i v\u1edbi doanh nghi\u1ec7p \u0111\u00f3. V\u00ec v\u1eady \u0111\u1ec3 gi\u1eef ch\u00e2n nhi\u1ec1u kh\u00e1ch h\u00e0ng h\u01a1n v\u00e0o n\u0103m 2021, h\u00e3y t\u1eadp trung v\u00e0o vi\u1ec7c t\u0103ng s\u1ed1 l\u01b0\u1ee3ng ng\u01b0\u1eddi m\u00e0 b\u1ea1n k\u1ebft n\u1ed1i trong t\u1ed5 ch\u1ee9c c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110\u1ea3m b\u1ea3o khi c\u00f3 s\u1ef1 thay \u0111\u1ed5i v\u1ec1 nh\u00e2n s\u1ef1 t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng c\u0169ng kh\u00f4ng l\u00e0m \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn m\u1ed1i quan h\u1ec7 gi\u1eefa b\u1ea1n v\u00e0 kh\u00e1ch h\u00e0ng.<\/p>\n

C\u1ed1 g\u1eafng g\u1eedi email h\u00e0ng tu\u1ea7n v\u1edbi n\u1ed9i dung c\u00f3 gi\u00e1 tr\u1ecb – ch\u1eb3ng h\u1ea1n nh\u01b0 c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i, s\u1ea3n ph\u1ea9m m\u1edbi, tips s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5……<\/p>\n

3. K\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng 24\/7.<\/strong><\/span><\/h2>\n

\u0110\u1ea1i d\u1ecbch covid-19 \u0111\u00e3 khi\u1ebfn cho c\u00e1c doanh nghi\u1ec7p ph\u1ea3i thay \u0111\u1ed5i c\u00e1ch th\u1ee9c giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng. Nhi\u1ec1u t\u1ed5 ch\u1ee9c \u0111\u00e3 chuy\u1ec3n sang ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng qua c\u00e1c k\u00eanh truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i, email, website…..t\u00edch h\u1ee3p v\u1edbi chatbots.<\/p>\n

Chatbots \u0111\u01b0\u1ee3c l\u1eadp tr\u00ecnh \u0111\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 \u0111\u1ea1i di\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng 24\/7. Chatbots s\u1ebd cung c\u1ea5p c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi ngay l\u1eadp t\u1ee9c 24\/7 cho kh\u00e1ch h\u00e0ng.<\/p>\n

4. Th\u1ef1c hi\u1ec7n m\u1ed9t ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng trung th\u00e0nh.<\/strong><\/span><\/h2>\n

V\u1edbi th\u00f4ng tin kh\u00e1ch h\u00e0ng l\u01b0u tr\u1eef, b\u1ea1n c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i ho\u1eb7c trao th\u01b0\u1edfng cho nh\u1eefng kh\u00e1ch h\u00e0ng mua h\u00e0ng th\u01b0\u1eddng xuy\u00ean, \u0111\u1ec3 gi\u00fap b\u1ea1n t\u0103ng th\u00eam l\u01b0\u1ee3t giao d\u1ecbch t\u1eeb kh\u00e1ch h\u00e0ng. \u0110\u1ed3ng th\u1eddi vi\u1ec7c n\u00e0y c\u0169ng khuy\u1ebfn kh\u00edch c\u00e1c kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i mua h\u00e0ng nhi\u1ec1u h\u01a1n.<\/p>\n

5. Lu\u00f4n thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/strong><\/span><\/h2>\n

K\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng, c\u1eadp nh\u1eadt xu th\u1ebf th\u1ecb tr\u01b0\u1eddng, \u0111\u1ed3ng th\u1eddi, \u0111\u1ea3m b\u1ea3o d\u1ecbch v\u1ee5 v\u00e0 s\u1ea3n ph\u1ea9m c\u1ee7a doanh nghi\u1ec7p \u0111\u00e1p \u1ee9ng nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng mong mu\u1ed1n. B\u1eb1ng c\u00e1ch thu th\u1eadp ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng<\/a> th\u00f4ng qua ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i, email, c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t v\u00e0 bi\u1ec3u m\u1eabu li\u00ean h\u1ec7, c\u0169ng nh\u01b0 th\u1ef1c hi\u1ec7n tr\u1ef1c ti\u1ebfp v\u00e0 qua \u0111i\u1ec7n tho\u1ea1i. Nh\u01b0ng b\u1ea1n ph\u1ea3i th\u1ef1c hi\u1ec7n giao ti\u1ebfp hai chi\u1ec1u. Ph\u1ea3n h\u1ed3i nh\u1eefng nh\u1eadn x\u00e9t t\u00edch c\u1ef1c v\u00e0 ti\u00eau c\u1ef1c, gi\u1eef li\u00ean h\u1ec7 nh\u1eb1m \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng v\u1edbi tr\u1ea3i nghi\u1ec7m ho\u1eb7c gi\u1ea3i ph\u00e1p c\u1ee7a m\u00ecnh, \u0111\u1ed3ng th\u1eddi, cho h\u1ecd th\u1ea5y r\u1eb1ng b\u1ea1n th\u1ef1c s\u1ef1 l\u1eafng nghe b\u1eb1ng c\u00e1ch th\u1ef1c hi\u1ec7n c\u00e1c thay \u0111\u1ed5i quan tr\u1ecdng xu\u1ea5t ph\u00e1t t\u1eeb c\u00e1c ph\u1ea3n h\u1ed3i \u0111\u00f3. \u0110i\u1ec1u n\u00e0y s\u1ebd cho ph\u00e9p b\u1ea1n ch\u1ee9ng minh v\u1edbi kh\u00e1ch h\u00e0ng r\u1eb1ng b\u1ea1n ch\u00fa tr\u1ecdng \u0111\u1ebfn nhu c\u1ea7u c\u1ee7a h\u1ecd v\u00e0 n\u1ed7 l\u1ef1c \u0111\u1ec3 ph\u00e1t tri\u1ec3n, c\u0169ng nh\u01b0 thay \u0111\u1ed5i cho ph\u00f9 h\u1ee3p v\u1edbi th\u1ecb tr\u01b0\u1eddng.<\/p>\n

T\u00ecm hi\u1ec3u th\u00eam b\u00e0i vi\u1ebft: L\u1ee3i \u00edch c\u1ee7a h\u1ec7 th\u1ed1ng x\u1ebfp h\u00e0ng trong c\u00e1c l\u0129nh v\u1ef1c.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Theo s\u1ed1 li\u1ec7u t\u1eeb T\u1ed5ng C\u1ee5c Th\u1ed1ng K\u00ea, B\u1ed9 K\u1ebf Ho\u1ea1ch v\u00e0 \u0110\u1ea7u T\u01b0 n\u0103m 2020 Vi\u1ec7t Nam c\u00f3 t\u1ed5ng c\u1ed5ng 101,7 ngh\u00ecn doanh nghi\u1ec7p t\u1ea1m ng\u1eebng kinh doanh c\u00f3 th\u1eddi h\u1ea1n, ng\u1eebng ho\u1ea1t \u0111\u1ed9ng ch\u1edd l\u00e0m th\u1ee7 t\u1ee5c gi\u1ea3i th\u1ec3 v\u00e0 ho\u00e0n t\u1ea5t th\u1ee7 t\u1ee5c gi\u1ea3i th\u1ec3. Nhi\u1ec1u doanh nghi\u1ec7p kh\u00f4ng th\u1ec3 gi\u1eef ch\u00e2n […]\n","protected":false},"author":1,"featured_media":8446,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[161,11],"tags":[224],"class_list":["post-8747","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-tuc","category-trai-nghiem-khach-hang","tag-quan-ly-trai-nghiem-khach-hang"],"featured_image_url":"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2021\/04\/cach-giu-chan-khach-hang-1-1.png","_links":{"self":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/8747"}],"collection":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/comments?post=8747"}],"version-history":[{"count":0,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/8747\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media\/8446"}],"wp:attachment":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media?parent=8747"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/categories?post=8747"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/tags?post=8747"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}