{"id":4948,"date":"2020-11-27T11:02:49","date_gmt":"2020-11-27T11:02:49","guid":{"rendered":"https:\/\/miraway-cetm.com\/?p=4948"},"modified":"2020-11-27T11:02:49","modified_gmt":"2020-11-27T11:02:49","slug":"du-doan-5-trai-nghiem-khach-hang-hang-dau-cho-nam-2021-p1","status":"publish","type":"post","link":"https:\/\/miraway.vn\/blog\/du-doan-5-trai-nghiem-khach-hang-hang-dau-cho-nam-2021-p1\/","title":{"rendered":"D\u1ef1 \u0110o\u00e1n 5 Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng H\u00e0ng \u0110\u1ea7u Cho N\u0103m 2021 P1"},"content":{"rendered":"<p><a href=\"https:\/\/miraway.vn\/\">Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/a> Customer Experience (CX) l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 quan tr\u1ecdng quy\u1ebft \u0111\u1ecbnh \u0111\u1ebfn vi\u1ec7c kh\u00e1ch h\u00e0ng c\u00f3 trung th\u00e0nh v\u1edbi th\u01b0\u01a1ng hi\u1ec7u hay kh\u00f4ng. H\u01a1n 80% c\u00e1c doanh nghi\u1ec7p \u01b0u ti\u00ean cho tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u1ec1u c\u00f3 doanh thu t\u0103ng tr\u01b0\u1edfng h\u01a1n so v\u1edbi tr\u01b0\u1edbc \u0111\u00e2y<\/p>\n<p>N\u0103m 2020 l\u00e0 m\u1ed9t n\u0103m r\u1ea5t \u0111\u1eb7c bi\u1ec7t khi to\u00e0n th\u1ebf gi\u1edbi ph\u1ea3i h\u1ee9ng ch\u1ecbu \u1ea3nh h\u01b0\u1edfng c\u1ee7a \u0111\u1ea1i d\u1ecbch Covid-19 khi\u1ebfn cho c\u00e1c ho\u1ea1t \u0111\u1ed9ng kinh doanh, d\u1ecbch v\u1ee5 ph\u1ea3i thay \u0111\u1ed5i \u0111\u1ec3 th\u00edch \u1ee9ng. N\u0103m sau ch\u1eafc ch\u1eafn s\u1ebd c\u00f2n c\u00f3 nhi\u1ec1u thay \u0111\u1ed5i v\u00e0 th\u00e1ch th\u1ee9c h\u01a1n \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p n\u00ean vi\u1ec7c t\u1eadp trung c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t trong nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u \u0111\u1ec3 ti\u1ebfp t\u1ee5c t\u1ed3n t\u1ea1i v\u00e0 ph\u00e1t tri\u1ec3n.<\/p>\n<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 5 xu h\u01b0\u1edbng m\u1edbi n\u1ed5i d\u1ef1 \u0111o\u00e1n s\u1ebd \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0o n\u0103m 2021 m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o.<\/p>\n<h2><span style=\"font-size: 80%\"><strong>1. C\u1ea3i ti\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u1edbi c\u00f4ng ngh\u1ec7 AI.<\/strong><\/span><\/h2>\n<p>Trong m\u1ed9t th\u1ebf gi\u1edbi m\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t c\u00f3 th\u1ec3 t\u1ea1o ra s\u1ef1 kh\u00e1c bi\u1ec7t l\u1edbn th\u00ec AI l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 tuy\u1ec7t v\u1eddi \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y th\u1eddi gian c\u1ee7a h\u1ecd \u0111\u01b0\u1ee3c qu\u00fd tr\u1ecdng h\u01a1n t\u1eeb \u0111\u00f3 c\u00f3 th\u1ec3 t\u0103ng t\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng trung th\u00e0nh v\u1edbi th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n<p>AI c\u00f3 th\u1ec3 m\u00f4 ph\u1ecfng l\u1ea1i to\u00e0n b\u1ed9 tr\u1ea3i nghi\u1ec7m v\u00e0 h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng t\u1eeb \u0111i\u1ec3m m\u1edf \u0111\u1ea7u cho \u0111\u1ebfn \u0111i\u1ec3m k\u1ebft th\u00fac. Sau \u0111\u00f3 h\u1ec7 th\u1ed1ng s\u1ebd ph\u00e2n t\u00edch v\u00e0 \u0111\u01b0a ra nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ph\u00f9 h\u1ee3p \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a.<\/p>\n<p>M\u1ed9t trong nh\u1eefng th\u00e1ch th\u1ee9c l\u1edbn nh\u1ea5t m\u00e0 nh\u00f3m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ph\u1ea3i \u0111\u1ed1i m\u1eb7t l\u00e0 x\u1eed l\u00fd s\u1ef1 gia t\u0103ng c\u00e1c cu\u1ed9c g\u1ecdi h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, email v\u00e0 c\u00e1c c\u00e2u h\u1ecfi tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i&#8230;. C\u00e1c nh\u00f3m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng AI \u0111\u1ec3 x\u1eed l\u00fd nh\u1eefng v\u1ea5n \u0111\u1ec1 \u0111\u01a1n gi\u1ea3n trong th\u1eddi gian th\u1ef1c v\u00e0 thu th\u1eadp th\u00f4ng tin ban \u0111\u1ea7u cho b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 c\u00f3 th\u1ec3 can thi\u1ec7p sau n\u1ebfu c\u1ea7n. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap gi\u1ea3m th\u1eddi gian ch\u1edd \u0111\u1ee3i ph\u1ea3n h\u1ed3i v\u00e0 kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea3m th\u1ea5y h\u00e0i l\u00f2ng h\u01a1n v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 m\u00e0 doanh nghi\u1ec7p cung c\u1ea5p.<\/p>\n<p>V\u1edbi AI, c\u00e1c th\u01b0\u01a1ng hi\u1ec7u c\u00f3 th\u1ec3 s\u1eb5n s\u00e0ng ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng ngay l\u1eadp t\u1ee9c \u1edf m\u1ecdi giai \u0111o\u1ea1n trong h\u00e0nh tr\u00ecnh c\u1ee7a h\u1ecd. S\u1eed d\u1ee5ng AI c\u00f3 th\u1ec3 gi\u00fap c\u00e1c doanh nghi\u1ec7p hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u01b0a ra c\u00e1c chi\u1ebfn l\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m t\u1ed1t h\u01a1n.<\/p>\n<p>Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111ang ph\u00e1t tri\u1ec3n r\u1ea5t nhanh v\u00e0 c\u00e1c doanh nghi\u1ec7p c\u1ea7n theo k\u1ecbp nh\u1eefng ph\u00e1t tri\u1ec3n c\u1ee7a AI \u0111\u1ec3 lu\u00f4n l\u00e0 ng\u01b0\u1eddi d\u1eabn \u0111\u1ea7u. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 v\u00ed d\u1ee5 v\u1ec1 c\u00e1ch c\u00e1c doanh nghi\u1ec7p s\u1eed d\u1ee5ng AI \u0111\u1ec3 c\u1ea3i ti\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng:<\/p>\n<ul>\n<li>D\u1ecbch v\u1ee5 tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng \u0111\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng 24\/7.<\/li>\n<li>T\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh d\u1ecbch v\u1ee5<\/li>\n<li>Ph\u00e2n lu\u1ed3ng kh\u00e1ch h\u00e0ng \u0111\u1ebfn t\u1eebng b\u1ed9 ph\u1eadn d\u1ecbch v\u1ee5 ph\u00f9 h\u1ee3p.<\/li>\n<li>Nh\u1eafn tin t\u0103ng c\u01b0\u1eddng cho ph\u00e9p chatbot v\u00e0 nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 ho\u1ea1t \u0111\u1ed9ng song song. C\u00e1c chatbot x\u1eed l\u00fd nh\u1eefng truy v\u1ea5n \u0111\u01a1n gi\u1ea3n v\u00e0 nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 ti\u1ebfp qu\u1ea3n khi v\u1ea5n \u0111\u1ec1 tr\u1edf n\u00ean ph\u1ee9c t\u1ea1p h\u01a1n.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4951\" src=\"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2020\/11\/trai-nghiem-khach-hang-2021-1.jpg\" alt=\"tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng 2021\" width=\"650\" height=\"484\" \/><\/p>\n<p>Hai xu h\u01b0\u1edbng ch\u00ednh trong ph\u1ea7n m\u1ec1m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng AI s\u1ebd ti\u1ebfp t\u1ee5c ph\u00e1t tri\u1ec3n v\u00e0o n\u0103m 2021 l\u00e0 chatbots v\u00e0 tr\u1ee3 l\u00fd \u1ea3o. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1ch chatbots v\u00e0 tr\u1ee3 l\u00fd \u1ea3o c\u00f3 th\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c ch\u1ee9c n\u0103ng kinh doanh v\u00e0 th\u00fac \u0111\u1ea9y tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/p>\n<h3><span style=\"font-size: 80%\"><strong>Chatbots<\/strong><\/span><\/h3>\n<p>C\u00e1c doanh nghi\u1ec7p trong c\u00e1c l\u0129nh v\u1ef1c kh\u00e1c nhau \u0111\u00e3 s\u1eed d\u1ee5ng chatbot \u0111\u1ec3 \u0111\u00e1p \u1ee9ng t\u1ed1t h\u01a1n nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 c\u1ea3i thi\u1ec7n t\u1ed1c \u0111\u1ed9 ph\u1ea3n h\u1ed3i c\u1ee7a doanh nghi\u1ec7p.<\/p>\n<p>Th\u1ecb tr\u01b0\u1eddng chatbots d\u1ef1 ki\u1ebfn t\u0103ng tr\u01b0\u1edfng t\u1eeb 2.6 t\u1ef7 $ v\u00e0o n\u0103m 2019 l\u00ean 9.4 t\u1ef7 $ n\u0103m 2024. Ch\u00fang ta s\u1ebd th\u1ea5y c\u00e1c doanh nghi\u1ec7p s\u1eed d\u1ee5ng chatbots \u0111\u1ec3 c\u1eaft gi\u1ea3m chi ph\u00ed ho\u1ea1t \u0111\u1ed9ng v\u00e0 h\u1ee3p l\u00fd h\u00f3a c\u00e1c quy tr\u00ecnh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng nhi\u1ec1u h\u01a1n trong n\u0103m 2021. M\u1eb7c d\u00f9 kh\u00f4ng th\u1ec3 thay th\u1ebf con ng\u01b0\u1eddi ho\u00e0n to\u00e0n nh\u01b0ng chatbots c\u00f3 th\u1ec3:<\/p>\n<ul>\n<li>\u00a0Cung c\u1ea5p c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi cho kh\u00e1ch h\u00e0ng ngay l\u1eadp t\u1ee9c.<\/li>\n<li>Thu th\u1eadp v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 h\u00e0nh vi c\u1ee7a h\u1ecd.<\/li>\n<li>Gi\u1ea3m \u00e1p l\u1ef1c cho nh\u00e2n vi\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch t\u1ef1 \u0111\u1ed9ng h\u00f3a h\u1ed7 tr\u1ee3 c\u1ea5p th\u1ea5p, cho ph\u00e9p h\u1ecd c\u00f3 nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c y\u00eau c\u1ea7u kh\u00f3 h\u01a1n<\/li>\n<li>T\u0103ng m\u1ee9c \u0111\u1ed9 t\u01b0\u01a1ng t\u00e1c v\u00e0 chuy\u1ec3n \u0111\u1ed5i c\u1ee7a kh\u00e1ch h\u00e0ng<\/li>\n<\/ul>\n<h3><span style=\"font-size: 80%\"><strong>Tr\u1ee3 l\u00fd \u1ea3o<\/strong><\/span><\/h3>\n<p>Tr\u1ee3 l\u00fd \u1ea3o cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng t\u01b0\u01a1ng t\u00e1c v\u1edbi ng\u00f4n ng\u1eef n\u00f3i (Hey Alexa! Hey Google) v\u00e0 gi\u00fap gi\u1ea3m b\u1edbt \u00e1p l\u1ef1c cho nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 b\u1eb1ng c\u00e1ch cho ph\u00e9p h\u1ed7 tr\u1ee3 t\u01b0\u01a1ng t\u00e1c trong \u1ee9ng d\u1ee5ng v\u1edbi ng\u01b0\u1eddi d\u00f9ng. Tr\u1ee3 l\u00fd \u1ea3o AI \u0111ang \u0111\u00f3ng m\u1ed9t vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c t\u01b0\u01a1ng t\u00e1c v\u1edbi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/p>\n<p>Trong v\u00e0i n\u0103m t\u1edbi, tr\u1ee3 l\u00fd \u1ea3o s\u1ebd c\u00f3 th\u1ec3 t\u00f9y ch\u1ec9nh, theo ng\u1eef c\u1ea3nh v\u00e0 \u0111\u00e0m tho\u1ea1i v\u1edbi kh\u00e1ch h\u00e0ng nhi\u1ec1u h\u01a1n.<\/p>\n<h2><strong>2. Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111a k\u00eanh.<\/strong><\/h2>\n<p>N\u0103m 2020, nhi\u1ec1u doanh nghi\u1ec7p \u0111\u00e3 thay \u0111\u1ed5i h\u00ecnh th\u1ee9c kinh doanh t\u1eeb offline sang tr\u1ef1c tuy\u1ebfn, \u0111i\u1ec1u n\u00e0y khi\u1ebfn cho tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u0169ng b\u1ecb \u1ea3nh h\u01b0\u1edfng. C\u00e1c doanh nghi\u1ec7p \u0111ang th\u00edch \u1ee9ng v\u1edbi nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m m\u1edbi v\u1ec1 cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng k\u1ef9 thu\u1eadt s\u1ed1, c\u0169ng nh\u01b0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd \u0111\u1ec3 \u0111\u00e1p \u1ee9ng mong \u0111\u1ee3i ng\u00e0y c\u00e0ng cao c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p>B\u01b0\u1edbc sang n\u0103m 2021, c\u00e1c th\u01b0\u01a1ng hi\u1ec7u c\u1ea7n t\u1eadp trung v\u00e0o vi\u1ec7c cung c\u1ea5p <a href=\"https:\/\/miraway.vn\/\">tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111a k\u00eanh<\/a>, li\u1ec1n m\u1ea1ch \u0111\u1ec3 n\u00e2ng cao gi\u00e1 tr\u1ecb th\u01b0\u01a1ng hi\u1ec7u v\u00e0 th\u00fac \u0111\u1ea9y doanh s\u1ed1 b\u00e1n h\u00e0ng t\u1ed1t h\u01a1n.<\/p>\n<p>Ng\u01b0\u1eddi ti\u00eau d\u00f9ng mu\u1ed1n c\u00f3 tr\u1ea3i nghi\u1ec7m nh\u1ea5t qu\u00e1n v\u00e0 \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a cao khi h\u1ecd t\u01b0\u01a1ng t\u00e1c v\u1edbi th\u01b0\u01a1ng hi\u1ec7u tr\u00ean c\u00e1c n\u1ec1n t\u1ea3ng kh\u00e1c nhau. V\u00ed d\u1ee5: h\u1ecd c\u00f3 th\u1ec3 b\u1eaft \u0111\u1ea7u t\u01b0\u01a1ng t\u00e1c v\u1edbi m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u tr\u00ean facebook v\u00e0 ti\u1ebfp t\u1ee5c cu\u1ed9c tr\u00f2 chuy\u1ec7n qua e-mail. H\u1ecd mong \u0111\u1ee3i m\u1ed9t tr\u1ea3i nghi\u1ec7m li\u1ec1n m\u1ea1ch v\u00e0 t\u00edch h\u1ee3p, b\u1ea5t k\u1ec3 b\u1ea1n s\u1eed d\u1ee5ng n\u1ec1n t\u1ea3ng n\u00e0o \u0111\u1ec3 li\u00ean h\u1ec7 v\u1edbi h\u1ecd.<\/p>\n<p>Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111a k\u00eanh t\u00edch h\u1ee3p li\u1ec1n m\u1ea1ch c\u00e1c k\u00eanh giao ti\u1ebfp tr\u1ef1c tuy\u1ebfn v\u00e0 ngo\u1ea1i tuy\u1ebfn \u0111\u1ec3 t\u1ea1o th\u00e0nh m\u1ed9t tr\u1ea3i nghi\u1ec7m th\u1ed1ng nh\u1ea5t v\u00e0 \u0111\u00e1ng nh\u1edb t\u1eeb \u0111i\u1ec3m ti\u1ebfp x\u00fac \u0111\u1ea7u ti\u00ean \u0111\u1ebfn cu\u1ed1i c\u00f9ng.<\/p>\n<p>Xem th\u00eam b\u00e0i vi\u1ebft: <a href=\"https:\/\/miraway.vn\/blog\/lam-the-nao-de-ket-thuc-phan-hoi-khach-hang-voi-nps\/\">L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 k\u1ebft th\u00fac ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng v\u1edbi NPS.<\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng Customer Experience (CX) l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 quan tr\u1ecdng quy\u1ebft \u0111\u1ecbnh \u0111\u1ebfn vi\u1ec7c kh\u00e1ch h\u00e0ng c\u00f3 trung th\u00e0nh v\u1edbi th\u01b0\u01a1ng hi\u1ec7u hay kh\u00f4ng. H\u01a1n 80% c\u00e1c doanh nghi\u1ec7p \u01b0u ti\u00ean cho tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u1ec1u c\u00f3 doanh thu t\u0103ng tr\u01b0\u1edfng h\u01a1n so v\u1edbi tr\u01b0\u1edbc \u0111\u00e2y N\u0103m 2020 l\u00e0 [&#8230;]\n","protected":false},"author":1,"featured_media":4950,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[11],"tags":[],"class_list":["post-4948","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trai-nghiem-khach-hang"],"featured_image_url":"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2020\/11\/xu-huong-trai-nghiem-khach-hang-2021-1-1-1.jpg","_links":{"self":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/4948"}],"collection":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/comments?post=4948"}],"version-history":[{"count":0,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/4948\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media\/4950"}],"wp:attachment":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media?parent=4948"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/categories?post=4948"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/tags?post=4948"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}