{"id":4944,"date":"2020-11-26T10:54:16","date_gmt":"2020-11-26T10:54:16","guid":{"rendered":"https:\/\/miraway-cetm.com\/?p=4944"},"modified":"2020-11-26T10:54:16","modified_gmt":"2020-11-26T10:54:16","slug":"lam-the-nao-de-ket-thuc-phan-hoi-khach-hang-voi-nps","status":"publish","type":"post","link":"https:\/\/miraway.vn\/blog\/lam-the-nao-de-ket-thuc-phan-hoi-khach-hang-voi-nps\/","title":{"rendered":"L\u00e0m Th\u1ebf N\u00e0o \u0110\u1ec3 K\u1ebft Th\u00fac Ph\u1ea3n H\u1ed3i Kh\u00e1ch H\u00e0ng V\u1edbi NPS?"},"content":{"rendered":"<p><span style=\"font-weight: 400\">K\u1ebft th\u00fac v\u00f2ng ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng r\u1ea5t quan tr\u1ecdng trong kinh doanh gi\u1ed1ng nh\u01b0 vi\u1ec7c thu th\u1eadp ch\u00fang. N\u1ebfu b\u1ea1n ch\u1ec9 thu th\u1eadp m\u00e0 kh\u00f4ng k\u1ebft th\u00fac, t\u1ea5t c\u1ea3 th\u1eddi gian v\u00e0 ngu\u1ed3n l\u1ef1c \u0111\u1ec3 t\u1eadp h\u1ee3p ch\u00fang s\u1ebd tr\u1edf n\u00ean v\u00f4 ngh\u0129a.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4945\" src=\"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2020\/11\/ket-thuc-phan-hoi-khach-hang-voi-nps-1-1.png\" alt=\"k\u1ebft th\u00fac ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng v\u1edbi nps\" width=\"650\" height=\"325\" \/><\/p>\n<h2><span style=\"font-size: 80%\"><strong>K\u1ebft th\u00fac v\u00f2ng ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/strong><\/span><\/h2>\n<p><span style=\"font-weight: 400\">K\u1ebft th\u00fac v\u00f2ng <a href=\"https:\/\/miraway.vn\/giai-phap\/phan-hoi-khach-hang\/\">ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng<\/a> l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh bao g\u1ed3m tr\u1ea3 l\u1eddi ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng, c\u1ea3i ti\u1ebfn thay \u0111\u1ed5i kinh doanh d\u1ef1a tr\u00ean g\u1ee3i \u00fd c\u1ee7a kh\u00e1ch h\u00e0ng, gi\u1ea3i quy\u1ebft nh\u1eefng v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n v\u00e0 cho h\u1ecd bi\u1ebft r\u1eb1ng b\u1ea1n \u0111ang l\u00e0m \u0111i\u1ec1u \u0111\u00f3.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Qu\u00e1 tr\u00ecnh c\u1ee7a K\u1ebft th\u00fac v\u00f2ng ph\u1ea3n h\u1ed3i b\u1eaft \u0111\u1ea7u b\u1eb1ng vi\u1ec7c thu th\u1eadp ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng. M\u1ed9t trong nh\u1eefng c\u00e1ch hi\u1ec7u qu\u1ea3 nh\u1ea5t l\u00e0 s\u1eed d\u1ee5ng Ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng b\u1eb1ng Kh\u1ea3o s\u00e1t NPS. NPS (Thang \u0111i\u1ec3m \u0111\u00e1nh gi\u00e1) \u0111\u01b0\u1ee3c \u1ee9ng d\u1ee5ng r\u1ed9ng r\u00e3i h\u01a1n 2\/3 tr\u00ean 1000 c\u00f4ng ty \u0111\u1ec3 \u0111o l\u01b0\u1eddng kh\u00e1ch h\u00e0ng trung th\u00e0nh.NPS gi\u00fap b\u1ea1n \u0111o l\u01b0\u1eddng c\u1ea5p \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng. Tr\u01b0\u1edbc khi ti\u1ebfn g\u1ea7n t\u1edbi vi\u1ec7c K\u1ebft th\u00fac v\u00f2ng ph\u1ea3n h\u1ed3i h\u00e3y t\u00ecm hi\u1ec3u v\u1ec1 \u0111o l\u01b0\u1eddng t\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng trung th\u00e0nh.<\/span><\/p>\n<h2><strong><span style=\"font-size: 80%\">NPS l\u00e0 g\u00ec?<\/span><\/strong><\/h2>\n<p><span style=\"font-weight: 400\">NPS hay Thang \u0111i\u1ec3m \u0111\u00e1nh gi\u00e1 l\u00e0 m\u1ed9t trong nh\u01b0ng c\u00f4ng c\u1ee5 ph\u1ed5 bi\u1ebfn v\u00e0 hi\u1ec7u qu\u1ea3 nh\u1ea5t \u0111\u1ec3 thu th\u1eadp ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng d\u00e0nh cho m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u hay t\u1ed5 ch\u1ee9c. Bao g\u1ed3m nh\u1eefng c\u00e2u h\u1ecfi th\u00f4ng d\u1ee5ng nh\u1ea5t trong m\u1ed9t kh\u1ea3o s\u00e1t NPS.<\/span><\/p>\n<p><span style=\"font-weight: 400\">V\u1edbi thang \u0111i\u1ec3m t\u1eeb 0 \u0111\u1ebfn 10, b\u1ea1n s\u1ebd gi\u1edbi thi\u1ec7u th\u01b0\u01a1ng hi\u1ec7u n\u00e0y cho b\u1ea1n b\u00e8, gia \u0111\u00ecnh m\u00ecnh hay kh\u00f4ng? 0 l\u00e0 \u201cKh\u00f4ng mu\u1ed1n gi\u1edbi thi\u1ec7u\u201d v\u00e0 10 l\u00e0 \u201cR\u1ea5t s\u1eb5n l\u00f2ng gi\u1edbi thi\u1ec7u\u201d?<\/span><\/p>\n<p><span style=\"font-weight: 400\">D\u1ef1a v\u00e0o c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch h\u00e0ng, c\u00f4ng c\u1ee5 s\u1ebd chia l\u00e0m 3: Promoters (Ng\u01b0\u1eddi qu\u1ea3ng b\u00e1) Passives (Ng\u01b0\u1eddi th\u1ee5 \u0111\u1ed9ng) v\u00e0 Detractors (Ng\u01b0\u1eddi kh\u00f4ng th\u00edch).<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Promoters l\u00e0 nh\u1eefng kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng cho \u0111i\u1ec3m t\u1eeb 9 \u0111\u1ebfn 10<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Passives l\u00e0 nh\u1eefng ng\u01b0\u1eddi \u0111\u00e1nh gi\u00e1 7 ho\u1eb7c 8<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Detractors l\u00e0 ng\u01b0\u1eddi cho t\u1eeb 0 \u0111\u1ebfn 6<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-size: 80%\"><strong>L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 k\u1ebft th\u00fac v\u00f2ng ph\u1ea3n h\u1ed3i v\u1edbi NPS?<\/strong><\/span><\/h2>\n<p><span style=\"font-weight: 400\">M\u1eb7c d\u00f9 NPS l\u00e0 m\u1ed9t kh\u1ea3o s\u00e1t \u0111\u01a1n gi\u1ea3n v\u1edbi ch\u1ec9 m\u1ed9t c\u00e2u h\u1ecfi nh\u01b0ng n\u00f3 th\u1ef1c s\u1ef1 r\u1ea5t hi\u1ec7u qu\u1ea3! C\u00e2u h\u1ecfi n\u00e0y cung c\u1ea5p d\u1eef li\u1ec7u gi\u00fap b\u1ea1n k\u1ebft th\u00fac v\u00f2ng l\u1eb7p t\u1ed1t nh\u1ea5t v\u00e0 n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p><span style=\"font-weight: 400\">B\u01b0\u1edbc \u0111\u1ea7u ti\u00ean l\u00e0 m\u1edf ra m\u1ed9t c\u00e2u h\u1ecfi ti\u1ebfp theo l\u00ed do kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1 s\u1ed1 \u0111i\u1ec3m n\u00e0y. N\u00f3 s\u1ebd gi\u00fap b\u1ea1n bi\u1ebft \u0111i\u1ec3m m\u1ea1nh hay y\u1ebfu c\u1ee7a m\u00ecnh v\u00e0 nh\u1eefng g\u00ec b\u1ea1n c\u1ea7n c\u1ea3i thi\u1ec7n trong s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Sau \u0111\u00f3, b\u1ea1n c\u1ea7n b\u1eaft tay v\u00e0o h\u00e0nh \u0111\u1ed9ng v\u1edbi t\u1eebng \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng kh\u00e1c nhau b\u1edfi b\u1ea1n kh\u00f4ng th\u1ec3 d\u00f9ng m\u1ed9t c\u00e2u tr\u1ea3 l\u1eddi \u00e1p d\u1ee5ng cho t\u1ea5t c\u1ea3 kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<h3><span style=\"font-size: 80%\"><strong>1. K\u1ebft th\u00fac v\u00f2ng ph\u1ea3n h\u1ed3i v\u1edbi Ng\u01b0\u1eddi qu\u1ea3ng b\u00e1.<\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400\">Ng\u01b0\u1eddi qu\u1ea3ng b\u00e1 l\u00e0 nh\u1eefng kh\u00e1ch h\u00e0ng v\u00f4 c\u00f9ng h\u00e0i l\u00f2ng b\u1edfi h\u1ecd \u0111\u00e3 cho b\u1ea1n \u0111i\u1ec3m 9 v\u00e0 10. V\u1edbi \u0111\u1ed1i t\u01b0\u1ee3ng n\u00e0y b\u1ea1n n\u00ean:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\"><em>T\u1ecf ra bi\u1ebft \u01a1n<\/em>: C\u1ea3m \u01a1n h\u1ecd \u0111\u00e3 ph\u1ea3n h\u1ed3i<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\"><em>Trao ph\u1ea7n th\u01b0\u1edfng<\/em>: T\u1eb7ng h\u1ecd m\u00f3n qu\u00e0 nh\u1ecf nh\u01b0 gi\u1ea3m gi\u00e1 l\u1ea7n mua sau, coupon mi\u1ec5n ph\u00ed,\u2026<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\"><em>\u0110\u1ec1 ngh\u1ecb h\u1ecd gi\u1edbi thi\u1ec7u<\/em>: \u0110\u1ec1 ngh\u1ecb h\u1ecd gi\u1edbi thi\u1ec7u cho b\u1ea1n b\u00e8 v\u00e0 t\u1eb7ng qu\u00e0 \u0111i k\u00e8m nh\u01b0 gi\u1ea3m gi\u00e1 th\u00eam 5% ho\u1eb7c voucher mi\u1ec5n ph\u00ed,\u2026<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">B\u1eb1ng c\u00e1ch n\u00e0y, kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng, h\u00e0i l\u00f2ng v\u1edbi d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p v\u00e0 t\u1ea1o th\u00eam \u0111\u1ed9ng l\u1ef1c cho h\u1ecd ti\u1ebfp t\u1ee5c s\u1eed d\u1ee5ng &amp; \u0111\u1ec3 l\u1ea1i ph\u1ea3n h\u1ed3i.<\/span><\/p>\n<h3><span style=\"font-size: 80%\"><strong>2. \u0110\u00f3ng v\u00f2ng l\u1eb7p ph\u1ea3n h\u1ed3i v\u1edbi Ng\u01b0\u1eddi th\u1ee5 \u0111\u1ed9ng.<\/strong><\/span><\/h3>\n<p>V\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f4ng th\u00edch c\u0169ng kh\u00f4ng gh\u00e9t tr\u1ea3i nghi\u1ec7m v\u1edbi th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n th\u00ec c\u00f3 r\u1ea5t s\u1eb5n s\u00e0ng \u0111\u1ec3 chuy\u1ec3n sang m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u kh\u00e1c n\u1ebfu \u0111\u01b0\u1ee3c l\u1ee3i h\u01a1n.<\/p>\n<p><span style=\"font-weight: 400\">Ng\u01b0\u1eddi th\u1ee5 \u0111\u1ed9ng ch\u00ednh l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 b\u1ea1n cho th\u1ea5y r\u1eb1ng th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a m\u00ecnh l\u00e0 t\u1ed1t nh\u1ea5t v\u00e0 bi\u1ebfn h\u1ecd th\u00e0nh Ng\u01b0\u1eddi qu\u1ea3ng b\u00e1.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\"><em>Gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m t\u1ed1t h\u01a1n:<\/em> T\u00ccm ki\u1ebfm s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 t\u1ed1t nh\u1ea5t d\u00e0nh cho h\u1ecd, cho h\u1ecd th\u1ea5y l\u1ee3i \u00edch c\u1ee7a ch\u00fang.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\"><em>T\u1eb7ng nh\u1eefng m\u00f3n qu\u00e0 h\u1ea5p d\u1eabn<\/em>: D\u00e0nh cho h\u1ecd nh\u1eefng m\u00f3n qu\u00e0 h\u1ea5p d\u1eabn nh\u01b0 gi\u1ea3m gi\u00e1 cho l\u1ea7n mua s\u1eafm sau, combo s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5,\u2026<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\"><em>Khuy\u1ebfn kh\u00edch:<\/em> L\u00e0m g\u00ec \u0111\u00f3 \u0111\u1ec3 khuy\u1ebfn kh\u00edch h\u1ecd. L\u00e0m h\u1ecd h\u00e0i l\u00f2ng h\u01a1n v\u1edbi d\u1ecbch v\u1ee5 \u01b0u ti\u00ean, m\u00f3n qu\u00e0 nh\u1ecf b\u1ea5t ng\u1edd hay voucher khuy\u1ebfn m\u00e3i,\u2026<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-size: 80%\"><strong>3. K\u1ebft th\u00fac v\u00f2ng ph\u1ea3n h\u1ed3i v\u1edbi Ng\u01b0\u1eddi kh\u00f4ng th\u00edch.<\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400\">\u0110\u00e2y l\u00e0 \u0111\u1ed1i t\u01b0\u1ee3ng b\u1ea1n c\u1ea7n t\u1eadp trung nh\u1ea5t. H\u1ecd c\u00f3 th\u1ec3 l\u00e0m \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn h\u00ecnh \u1ea3nh th\u01b0\u01a1ng hi\u1ec7u v\u1edbi nh\u1eefng b\u00ecnh lu\u1eadn ti\u00eau c\u1ef1c, l\u1eddi ph\u00e0n n\u00e0n tr\u1ef1c ti\u1ebfp t\u1ea1i c\u00e1c si\u00eau th\u1ecb&#8230; N\u1ebfu v\u00f2ng ph\u1ea3n h\u1ed3i c\u1ee7a h\u1ecd kh\u00f4ng ng\u1eebng l\u1ea1i th\u00ec th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n s\u1ebd b\u1ecb \u1ea3nh h\u01b0\u1edfng nghi\u00eam tr\u1ecdng.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\"><em>\u01afu ti\u00ean:<\/em> \u0110\u1ea7u ti\u00ean, \u01b0u ti\u00ean \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng n\u00e0y v\u00e0 ngay l\u1eadp t\u1ee9c gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 gi\u1eefa c\u1ea3 hai. 50% kh\u00e1ch h\u00e0ng ch\u1edd nhi\u1ec1u nh\u1ea5t l\u00e0 7 ng\u00e0y \u0111\u1ec3 th\u01b0\u01a1ng hi\u1ec7u tr\u1ea3 l\u1eddi ph\u1ea3n h\u1ed3i c\u1ee7a h\u1ecd, sau \u0111\u00f3 h\u1ecd s\u1ebd ng\u1eebng giao d\u1ecbch n\u1ebfu kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi khi\u1ebfn h\u1ecd h\u00e0i l\u00f2ng.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\"><em>L\u1eafng nghe<\/em>: L\u1eafng nghe kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch b\u00ecnh t\u0129nh v\u00e0 nh\u1eabn n\u1ea1i ho\u1eb7c h\u1ecfi nh\u1eefng c\u00e2u g\u1ee3i m\u1edf \u0111\u1ec3 h\u1ecd c\u00f3 th\u00eam kh\u00f4ng gian th\u1ec3 hi\u1ec7n c\u1ea3m x\u00fac, xem c\u00e1i g\u00ec sai v\u00e0 l\u00e0m sao \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 s\u1eeda ch\u1eefa \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 \u0111\u00f3.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\"><em>Ch\u1ea5p nh\u1eadn, xin l\u1ed7i v\u00e0 \u0111\u1ed3ng c\u1ea3m<\/em>: C\u1ed1 g\u1eafng hi\u1ec3u nh\u1eefng kh\u00fac m\u1eafc c\u1ee7a h\u1ecd, ch\u1ea5p nh\u1eadn v\u00e0 xin l\u1ed7i. K\u1ec3 c\u1ea3 khi \u0111\u00f3 kh\u00f4ng th\u1ef1c s\u1ef1 l\u00e0 l\u1ed7i c\u1ee7a b\u1ea1n, \u0111\u1ed3ng c\u1ea3m v\u1edbi h\u1ecd v\u00ec tr\u1ea3i nghi\u1ec7m kh\u00f4ng t\u1ed1t m\u00e0 h\u1ecd \u0111\u00e3 tr\u1ea3i qua, gi\u1ea3i th\u00edch m\u1ed9t c\u00e1ch l\u1ecbch s\u1ef1 nh\u1eefng th\u1ee9 kh\u00f4ng thu\u1ed9c ki\u1ec3m so\u00e1t c\u1ee7a b\u1ea1n v\u00e0 chia s\u1ebb vi\u1ec7c b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c g\u00ec \u0111\u1ec3 gi\u00fap h\u1ecd.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\"><em>H\u00e0nh \u0111\u1ed9ng theo y\u00eau c\u1ea7u<\/em>: Ngay l\u1eadp t\u1ee9c h\u00e0nh \u0111\u1ed9ng theo y\u00eau c\u1ea7u \u0111\u1ec3 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. N\u1ebfu b\u1ea1n c\u1ed1 g\u1eafng th\u00ec h\u1ecd s\u1ebd nh\u1eadn ra v\u00e0 c\u00f3 th\u1ec3 chuy\u1ec3n th\u00e0nh nh\u1eefng Ng\u01b0\u1eddi th\u1ee5 \u0111\u1ed9ng hay Ng\u01b0\u1eddi qu\u1ea3ng b\u00e1.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\"><em>Th\u00f4ng b\u00e1o<\/em>: Th\u00f4ng b\u00e1o v\u1edbi h\u1ecd \u0111i\u1ec1u b\u1ea1n \u0111\u00e3 ho\u1eb7c \u0111ang l\u00e0m cho h\u1ecd l\u00e0 \u0111i\u1ec1u c\u1ef1c k\u1ef3 quan tr\u1ecdng, ho\u1eb7c n\u00f3i r\u1eb1ng b\u1ea1n \u0111\u00e3 ti\u1ebfp nh\u1eadn ph\u1ea3n h\u1ed3i c\u1ee7a h\u1ecd v\u00e0 \u0111\u00e3 thay \u0111\u1ed5i trong kinh doanh \u0111\u1ec3 tr\u00e1nh nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u01b0\u01a1ng t\u1ef1 c\u00f3 th\u1ec3 x\u1ea3y ra trong t\u01b0\u01a1ng lai.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\"><em>Cung c\u1ea5p m\u1ed9t m\u00e3 xin l\u1ed7i<\/em>: T\u1eb7ng h\u1ecd m\u1ed9t m\u00f3n qu\u00e0 xin l\u1ed7i nh\u01b0 gi\u1ea3m gi\u00e1 ho\u1eb7c b\u1ea5t c\u1ee9 th\u1ee9 g\u00ec \u0111\u1ec3 gi\u00fap h\u1ecd b\u1edbt gi\u1eadn gi\u1eef v\u00e0 khi\u1ebfn h\u1ecd vui h\u01a1n.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">B\u1eb1ng c\u00e1ch n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 k\u1ebft th\u00fac v\u00f2ng ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 thay \u0111\u1ed5i suy ngh\u0129 c\u1ee7a kh\u00e1ch h\u00e0ng m\u00e0 c\u00f3 th\u1ec3 c\u00f2n bi\u1ebfn h\u1ecd th\u00e0nh nh\u1eefng Ng\u01b0\u1eddi qu\u1ea3ng b\u00e1 ti\u1ec1m n\u0103ng c\u1ee7a doanh nghi\u1ec7p.<\/span><\/p>\n<p>Xem th\u00eam b\u00e0i vi\u1ebft: <a href=\"https:\/\/miraway.vn\/blog\/su-dung-vr-va-digital-signage-de-thuc-day-doanh-nghiep-phat-trien\/\">S\u1eed d\u1ee5ng VR v\u00e0 Digital Signage \u0111\u1ec3 th\u00fac \u0111\u1ea9y doanh nghi\u1ec7p ph\u00e1t tri\u1ec3n.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>K\u1ebft th\u00fac v\u00f2ng ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng r\u1ea5t quan tr\u1ecdng trong kinh doanh gi\u1ed1ng nh\u01b0 vi\u1ec7c thu th\u1eadp ch\u00fang. N\u1ebfu b\u1ea1n ch\u1ec9 thu th\u1eadp m\u00e0 kh\u00f4ng k\u1ebft th\u00fac, t\u1ea5t c\u1ea3 th\u1eddi gian v\u00e0 ngu\u1ed3n l\u1ef1c \u0111\u1ec3 t\u1eadp h\u1ee3p ch\u00fang s\u1ebd tr\u1edf n\u00ean v\u00f4 ngh\u0129a. K\u1ebft th\u00fac v\u00f2ng ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec? [&#8230;]\n","protected":false},"author":1,"featured_media":4945,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[167],"tags":[206],"class_list":["post-4944","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-he-thong-khao-sat-va-phan-hoi","tag-khao-sat-va-phan-hoi-khach-hang"],"featured_image_url":"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2020\/11\/ket-thuc-phan-hoi-khach-hang-voi-nps-1-1-1.png","_links":{"self":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/4944"}],"collection":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/comments?post=4944"}],"version-history":[{"count":0,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/4944\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media\/4945"}],"wp:attachment":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media?parent=4944"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/categories?post=4944"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/tags?post=4944"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}