{"id":4804,"date":"2020-10-16T10:44:00","date_gmt":"2020-10-16T10:44:00","guid":{"rendered":"https:\/\/miraway-cetm.com\/?p=4804"},"modified":"2020-10-16T10:44:00","modified_gmt":"2020-10-16T10:44:00","slug":"sang-tao-voi-trai-nghiem-khach-hang-cua-doanh-nghiep","status":"publish","type":"post","link":"https:\/\/miraway.vn\/blog\/sang-tao-voi-trai-nghiem-khach-hang-cua-doanh-nghiep\/","title":{"rendered":"S\u00e1ng T\u1ea1o V\u1edbi Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng C\u1ee7a Doanh Nghi\u1ec7p"},"content":{"rendered":"

Ch\u00fang ta th\u01b0\u1eddng \u0111\u01b0a ra nh\u1eefng \u00fd t\u01b0\u1edfng s\u00e1ng t\u1ea1o cho c\u00e1c chi\u1ebfn d\u1ecbch qu\u1ea3ng c\u00e1o m\u1edbi nh\u01b0ng c\u00f2n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng s\u00e1ng t\u1ea1o th\u00ec sao? Chi ph\u00ed \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c m\u1ed9t kh\u00e1ch h\u00e0ng m\u1edbi th\u01b0\u1eddng t\u1ed1n k\u00e9m h\u01a1n r\u1ea5t nhi\u1ec1u so v\u1edbi vi\u1ec7c gi\u1eef ch\u00e2n m\u1ed9t kh\u00e1ch h\u00e0ng hi\u1ec7n c\u00f3. Do \u0111\u00f3 vi\u1ec7c \u0111\u1ea7u t\u01b0 v\u00e0o tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng s\u00e1ng t\u1ea1o d\u01b0\u1eddng nh\u01b0 l\u00e0 chi\u1ebfn l\u01b0\u1ee3c kinh doanh \u0111\u00fang \u0111\u1eafn m\u00e0 b\u1ea5t c\u1ee9 doanh nghi\u1ec7p n\u00e0o c\u0169ng c\u1ea7n h\u01b0\u1edbng t\u1edbi.<\/p>\n

T\u1ea1o ng\u1ea1c nhi\u00ean cho kh\u00e1ch h\u00e0ng.<\/strong><\/span><\/h2>\n

\"tr\u1ea3i<\/p>\n

H\u00e3y c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng b\u1eb1ng vi\u1ec7c ph\u00e1 v\u1ee1 th\u00f3i quen c\u0169 \u0111\u1ec3 l\u00e0m kh\u00e1ch h\u00e0ng ng\u1ea1c nhi\u00ean theo nhi\u1ec1u c\u00e1ch nh\u01b0:<\/p>\n

– T\u1eb7ng nh\u1eefng m\u00f3n qu\u00e0 sinh nh\u1eadt nh\u1ecf d\u00e0nh ri\u00eang cho t\u1eebng kh\u00e1ch h\u00e0ng. Ho\u1eb7c g\u1eedi nh\u1eefng tin nh\u1eafn v\u0103n b\u1ea3n \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a nh\u01b0 phi\u1ebfu gi\u1ea3m gi\u00e1 \u0111\u1eb7c bi\u1ec7t, ho\u1eb7c nh\u1eefng m\u00f3n qu\u00e0 c\u00f3 \u00fd ngh\u0129a kh\u00e1c.<\/p>\n

– Thay \u0111\u1ed5i nh\u1eefng m\u1eabu tin nh\u1eafn, email g\u1eedi \u0111\u1ecbnh k\u1ef3 cho kh\u00e1ch h\u00e0ng nh\u01b0 h\u00f3a \u0111\u01a1n h\u00e0ng th\u00e1ng, b\u00e1o c\u00e1o s\u1eed d\u1ee5ng h\u00e0ng qu\u00fd ho\u1eb7c nh\u1eefng n\u1ed9i dung li\u00ean quan. \u0110\u1eebng ch\u1ec9 g\u1eedi m\u1ed9t form m\u1eabu duy nh\u1ea5t v\u00ec kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea3m th\u1ea5y nh\u00e0m ch\u00e1n v\u00e0 c\u00f3 th\u1ec3 ng\u1eebng nh\u1eadn th\u00f4ng tin t\u1eeb doanh nghi\u1ec7p. S\u1eed d\u1ee5ng nh\u1eefng \u00fd t\u01b0\u1edfng m\u1edbi v\u00e0 \u0111\u1ed9t ph\u00e1 s\u1ebd gi\u00fap vi\u1ec7c giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n.<\/p>\n

– Trang tr\u00ed l\u1ea1i c\u1eeda h\u00e0ng c\u0169ng l\u00e0 m\u1ed9t c\u00e1ch thu h\u00fat s\u1ef1 ch\u00fa \u00fd c\u1ee7a kh\u00e1ch h\u00e0ng. M\u1eb7c d\u00f9 c\u1ea7n \u0111\u1ea3m b\u1ea3o s\u1ef1 nh\u1ea5t qu\u00e1n gi\u1eefa c\u00e1c chi nh\u00e1nh v\u1edbi nh\u1eadn di\u1ec7n th\u01b0\u01a1ng hi\u1ec7u nh\u01b0ng b\u1ea1n c\u00f3 th\u1ec3 s\u00e1ng t\u1ea1o th\u00eam v\u1edbi m\u00e0n h\u00ecnh digital signage<\/a> \u0111\u1ec3 \u0111\u01b0a nh\u1eefng n\u1ed9i dung th\u00fa v\u1ecb h\u01a1n \u0111\u1ebfn v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

C\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/strong><\/span><\/h2>\n

C\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111ang l\u00e0 xu th\u1ebf chung c\u1ee7a l\u0129nh v\u1ef1c tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng trong nh\u1eefng n\u0103m g\u1ea7n \u0111\u00e2y, tuy nhi\u00ean kh\u00f4ng ph\u1ea3i doanh nghi\u1ec7p n\u00e0o c\u0169ng hi\u1ec3u \u0111\u00fang v\u1ec1 c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/p>\n

C\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng s\u00e1ng t\u1ea1o<\/em><\/p>\n

– S\u1eed d\u1ee5ng m\u1ea1ng x\u00e3 h\u1ed9i c\u1ee7a doanh nghi\u1ec7p \u0111\u1ec3 \u0111\u0103ng t\u1ea3i c\u00e1c n\u1ed9i dung th\u00fa v\u1ecb \u0111\u1ebfn kh\u00e1ch h\u00e0ng. T\u01b0\u01a1ng t\u00e1c th\u01b0\u1eddng xuy\u00ean v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 chia s\u1ebb th\u00eam nh\u1eefng n\u1ed9i dung m\u00e0 kh\u00e1ch h\u00e0ng b\u1ea1n y\u00eau th\u00edch.<\/p>\n

– Th\u1ec9nh tho\u1ea3ng g\u1ecdi \u0111i\u1ec7n tho\u1ea1i cho kh\u00e1ch h\u00e0ng \u0111\u1ec3 nghe xem h\u1ecd \u0111ang ngh\u0129 g\u00ec v\u1ec1 th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n. \u0110\u1eebng l\u00e0m m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t m\u00e1y m\u00f3c v\u00e0 kh\u00f4 khan.<\/p>\n

– \u0110\u01b0a m\u1ed9t s\u1ed1 th\u00f4ng tin, \u00fd t\u01b0\u1edfng d\u1ef1a tr\u00ean CRM v\u00e0o c\u00e1c n\u1ec1n t\u1ea3ng t\u01b0\u01a1ng t\u00e1c v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 g\u1eedi cho h\u1ecd nh\u1eefng th\u00f4ng \u0111i\u1ec7p ph\u00f9 h\u1ee3p nh\u1ea5t.<\/p>\n

Xem th\u00eam b\u00e0i vi\u1ebft: Nh\u1eefng ch\u1ec9 s\u1ed1 ROI tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u1ea7n bi\u1ebft.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Ch\u00fang ta th\u01b0\u1eddng \u0111\u01b0a ra nh\u1eefng \u00fd t\u01b0\u1edfng s\u00e1ng t\u1ea1o cho c\u00e1c chi\u1ebfn d\u1ecbch qu\u1ea3ng c\u00e1o m\u1edbi nh\u01b0ng c\u00f2n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng s\u00e1ng t\u1ea1o th\u00ec sao? Chi ph\u00ed \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c m\u1ed9t kh\u00e1ch h\u00e0ng m\u1edbi th\u01b0\u1eddng t\u1ed1n k\u00e9m h\u01a1n r\u1ea5t nhi\u1ec1u so v\u1edbi vi\u1ec7c gi\u1eef ch\u00e2n m\u1ed9t kh\u00e1ch h\u00e0ng hi\u1ec7n c\u00f3. Do \u0111\u00f3 vi\u1ec7c […]\n","protected":false},"author":1,"featured_media":4852,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[11],"tags":[224],"class_list":["post-4804","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trai-nghiem-khach-hang","tag-quan-ly-trai-nghiem-khach-hang"],"featured_image_url":"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2020\/10\/trai-nghiem-khach-hang-sang-tao-1-1-1.jpg","_links":{"self":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/4804"}],"collection":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/comments?post=4804"}],"version-history":[{"count":0,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/4804\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media\/4852"}],"wp:attachment":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media?parent=4804"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/categories?post=4804"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/tags?post=4804"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}