{"id":4561,"date":"2020-08-19T10:08:36","date_gmt":"2020-08-19T10:08:36","guid":{"rendered":"https:\/\/miraway-cetm.com\/?p=4561"},"modified":"2020-08-19T10:08:36","modified_gmt":"2020-08-19T10:08:36","slug":"dieu-gi-khien-khach-hang-hai-long-trong-ky-nguyen-ky-thuat-so","status":"publish","type":"post","link":"https:\/\/miraway.vn\/blog\/dieu-gi-khien-khach-hang-hai-long-trong-ky-nguyen-ky-thuat-so\/","title":{"rendered":"\u0110i\u1ec1u G\u00ec Khi\u1ebfn Kh\u00e1ch H\u00e0ng H\u00e0i L\u00f2ng Trong K\u1ef7 Nguy\u00ean K\u1ef9 Thu\u1eadt S\u1ed1"},"content":{"rendered":"

Trong c\u00e1c l\u0129nh v\u1ef1c ng\u00e2n h\u00e0ng, y t\u1ebf, c\u1eeda h\u00e0ng b\u00e1n l\u1ebb hay v\u0103n ph\u00f2ng ch\u00ednh ph\u1ee7, tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/a> th\u1ebf n\u00e0o s\u1ebd mang l\u1ea1i s\u1ef1 h\u00e0i l\u00f2ng cho ng\u01b0\u1eddi d\u00f9ng? D\u01b0\u1edbi \u0111\u00e2y l\u00e0 7 g\u1ee3i \u00fd s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n h\u00e0i l\u00f2ng, t\u1eeb th\u1eddi \u0111i\u1ec3m ti\u1ebfp x\u00fac \u0111\u1ea7u ti\u00ean v\u1edbi doanh nghi\u1ec7p, mua h\u00e0ng, t\u1edbi c\u00e1c l\u1ea7n gh\u00e9 th\u0103m ti\u1ebfp theo trong t\u01b0\u01a1ng lai.<\/p>\n

\"\u0111i\u1ec1u<\/p>\n

1. C\u00e1 nh\u00e2n ho\u00e1 vi\u1ec7c ch\u00e0o \u0111\u00f3n kh\u00e1ch h\u00e0ng.<\/strong><\/span><\/h2>\n

S\u1ef1 ch\u00e0o \u0111\u00f3n n\u1ed3ng nhi\u1ec7t l\u00e0 b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean c\u1ee7a h\u00e0nh tr\u00ecnh mang l\u1ea1i s\u1ef1 h\u00e0i l\u00f2ng t\u1edbi kh\u00e1ch h\u00e0ng. B\u1eaft \u0111\u1ea7u b\u1eb1ng n\u1ee5 c\u01b0\u1eddi t\u01b0\u01a1i v\u00e0 g\u1eedi l\u1eddi ch\u00e0o b\u1eb1ng t\u00ean ri\u00eang c\u1ee7a h\u1ecd. S\u1ef1 h\u00e0i l\u00f2ng s\u1ebd gi\u00fap doanh nghi\u1ec7p d\u1ec5 d\u00e0ng gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng h\u01a1n.<\/p>\n

KYC (Know Your Customer \u2013 Bi\u1ebft kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n) \u0111\u01b0\u1ee3c coi l\u00e0 b\u1eaft bu\u1ed9c \u0111\u1ed1i v\u1edbi l\u0129nh v\u1ef1c t\u00e0i ch\u00ednh ng\u00e2n h\u00e0ng, c\u0169ng nh\u01b0 \u0111\u1ec3 ph\u1ee5c v\u1ee5 cho h\u1ed3 s\u01a1 b\u1ec7nh nh\u00e2n t\u1ea1i c\u00e1c c\u01a1 s\u1edf d\u1ecbch v\u1ee5 y t\u1ebf. Tuy nhi\u00ean, vi\u1ec7c x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng ngay t\u1ea1i th\u1eddi \u0111i\u1ec3m ti\u1ebfp x\u00fac \u0111\u1ea7u ti\u00ean c\u0169ng l\u00e0 c\u01a1 s\u1edf cho s\u1ef1 t\u01b0\u01a1ng t\u00e1c \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng. Vi\u1ec7c nh\u1eadn bi\u1ebft kh\u00e1ch h\u00e0ng ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u00f4ng qua c\u00e1c k\u00eanh k\u1ef9 thu\u1eadt s\u1ed1.<\/p>\n

2. S\u1eed d\u1ee5ng ng\u00f4n ng\u1eef c\u1ee7a kh\u00e1ch h\u00e0ng.<\/strong><\/span><\/h2>\n

S\u1eed d\u1ee5ng ng\u00f4n ng\u1eef c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00f4ng nh\u1ea5t thi\u1ebft l\u00e0 ti\u1ebfng Anh, ti\u1ebfng T\u00e2y Ban Nha, ti\u1ebfng \u1ea2 R\u1eadp, ti\u1ebfng Ph\u00e1p, ti\u1ebfng Hindi, ti\u1ebfng Qu\u1ea3ng \u0110\u00f4ng, v.v., m\u1eb7c d\u00f9 \u0111i\u1ec1u \u0111\u00f3 mang l\u1ea1i l\u1ee3i th\u1ebf. B\u1ea1n s\u1ebd mu\u1ed1n kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y t\u1ef1 nhi\u00ean v\u00e0 tho\u1ea3i m\u00e1i khi \u0111\u1ebfn v\u1edbi doanh nghi\u1ec7p. Tuy nhi\u00ean, s\u1eed d\u1ee5ng ng\u00f4n ng\u1eef c\u1ee7a kh\u00e1ch h\u00e0ng \u1edf \u0111\u00e2y mang \u00fd ngh\u0129a l\u1eafng nghe, th\u1ea5u hi\u1ec3u v\u00e0 th\u00f4ng c\u1ea3m v\u1edbi nh\u1eefng kh\u00f3 kh\u0103n, nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. Th\u1ea5u hi\u1ec3u kh\u00e1ch h\u00e0ng c\u0169ng ch\u00ednh l\u00e0 c\u00e1ch \u0111\u1ec3 b\u1ea1n thuy\u1ebft ph\u1ee5c v\u00e0 l\u00e0m h\u00e0i l\u00f2ng ng\u01b0\u1eddi ti\u00eau d\u00f9ng, \u0111\u00e1p \u1ee9ng k\u1ecbp th\u1eddi nh\u1eefng mong mu\u1ed1n c\u1ee7a h\u1ecd.<\/p>\n

3. D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/strong><\/span><\/h2>\n

Kh\u00f4ng nh\u00e0 t\u01b0 v\u1ea5n, c\u1ed1 v\u1ea5n ho\u1eb7c nh\u00e0 cung c\u1ea5p gi\u1ea3i ph\u00e1p n\u00e0o hi\u1ec3u r\u00f5 v\u1ec1 doanh nghi\u1ec7p c\u1ee7a b\u1ea1n h\u01a1n ch\u00ednh b\u1ea1n v\u00e0 nh\u00e2n vi\u00ean c\u00f4ng ty. Chia s\u1ebb hi\u1ec3u bi\u1ebft v\u1ec1 s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 v\u1edbi kh\u00e1ch h\u00e0ng khi h\u1ecd \u0111\u1ebfn v\u1edbi b\u1ea1n. H\u00e3y t\u01b0 v\u1ea5n v\u00e0 h\u01b0\u1edbng d\u1eabn ng\u01b0\u1eddi d\u00f9ng v\u1ec1 gi\u1ea3i ph\u00e1p l\u00fd t\u01b0\u1edfng cho nhu c\u1ea7u c\u1ee7a h\u1ecd – thay v\u00ec ch\u1ec9 t\u1eadp trung v\u00e0o vi\u1ec7c b\u00e1n s\u1ea3n ph\u1ea9m.<\/p>\n

Hi\u1ec3u \u0111\u01b0\u1ee3c \u0111i\u1ec1u kh\u00e1ch h\u00e0ng c\u1ea7n s\u1ebd gi\u00fap doanh nghi\u1ec7p gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng, t\u0103ng t\u1ef7 l\u1ec7 quay tr\u1edf l\u1ea1i.<\/p>\n

4. Gi\u00e1 tr\u1ecb \u0111i k\u00e8m.<\/strong><\/span><\/h2>\n

Cung c\u1ea5p c\u00e1c s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 t\u1ed1t l\u00e0 c\u1ea7n thi\u1ebft nh\u01b0ng ch\u01b0a \u0111\u1ee7. Bi\u1ebft \u0111\u00e2u \u0111\u00f3 tr\u00ean th\u1ecb tr\u01b0\u1eddng, \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh c\u0169ng \u0111ang cung c\u1ea5p nh\u1eefng s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 t\u01b0\u01a1ng t\u1ef1. H\u00e3y th\u00eam v\u00e0o c\u00e1c gi\u00e1 tr\u1ecb \u0111i k\u00e8m khi kh\u00e1ch h\u00e0ng l\u1ef1a ch\u1ecdn s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 t\u1eeb doanh nghi\u1ec7p c\u1ee7a b\u1ea1n, nh\u01b0 kh\u00e1m s\u1ee9c kho\u1ebb h\u00e0ng n\u0103m mi\u1ec5n ph\u00ed t\u1ea1i b\u1ec7nh vi\u1ec7n, ho\u1eb7c b\u1ea3o hi\u1ec3m chi ph\u00ed th\u1ea5p cho ch\u1ee7 t\u00e0i kho\u1ea3n ng\u00e2n h\u00e0ng. H\u00e3y khi\u1ebfn h\u1ecd mu\u1ed1n \u1edf l\u1ea1i v\u1edbi b\u1ea1n. Khi kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u00e0i l\u00f2ng, h\u1ecd s\u1ebd kh\u00f4ng c\u00f3 xu h\u01b0\u1edbng xem x\u00e9t m\u1ed9t s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 thay th\u1ebf kh\u00e1c.<\/p>\n

5. Minh b\u1ea1ch trong gi\u00e1 c\u1ea3.<\/strong><\/span><\/h2>\n

M\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 quan tr\u1ecdng nh\u1ea5t mang l\u1ea1i s\u1ef1 h\u00e0i l\u00f2ng cho kh\u00e1ch h\u00e0ng l\u00e0 gi\u00e1 c\u1ea3. Ng\u01b0\u1eddi d\u00f9ng c\u00f3 nh\u1eadn th\u1ee9c v\u1ec1 gi\u00e1 tr\u1ecb v\u00e0 li\u00ean k\u1ebft n\u00f3 v\u1edbi m\u1ee9c gi\u00e1 m\u00e0 h\u1ecd s\u1eb5n s\u00e0ng tr\u1ea3. M\u1ed9t kh\u00e1ch h\u00e0ng l\u00fd t\u01b0\u1edfng c\u1ea7n s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n s\u1ebd l\u1ef1a ch\u1ecdn m\u00e0 kh\u00f4ng m\u1eb7c c\u1ea3 tr\u1ea3 gi\u00e1. Tuy nhi\u00ean, ng\u01b0\u1eddi kh\u00f4ng c\u1ea7n c\u00f3 th\u1ec3 s\u1ebd kh\u00f4ng l\u1ef1a ch\u1ecdn k\u1ec3 c\u1ea3 khi s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c gi\u1ea3m gi\u00e1. V\u00ec v\u1eady c\u01a1 ch\u1ebf \u0111\u1ecbnh gi\u00e1 \u0111\u01a1n gi\u1ea3n nh\u1ea5t l\u00e0 t\u00ednh minh b\u1ea1ch. C\u00f4ng b\u1ed1 gi\u00e1 \u0111\u1ec3 ng\u01b0\u1eddi ti\u00eau d\u00f9ng xem tr\u01b0\u1edbc khi h\u1ecd quy\u1ebft \u0111\u1ecbnh mua. C\u00e1ch b\u1ea1n \u0111\u01b0a ra m\u1ee9c gi\u00e1 c\u0169ng ph\u1ea3i r\u00f5 r\u00e0ng v\u1edbi kh\u00e1ch h\u00e0ng. B\u00ean c\u1ea1nh \u0111\u00f3, gi\u00e1 tr\u1ecb c\u1ee7a s\u1ea3n ph\u1ea9m c\u0169ng ph\u1ea3i \u0111\u01b0\u1ee3c l\u00e0m n\u1ed5i b\u1eadt trong c\u00e1c cu\u1ed9c th\u1ea3o lu\u1eadn.<\/p>\n

6. Tr\u1ea3i nghi\u1ec7m nh\u1ea5t qu\u00e1n.<\/strong><\/span><\/h2>\n

N\u00f3i m\u1ed9t c\u00e1ch \u0111\u01a1n gi\u1ea3n, ng\u01b0\u1eddi d\u00f9ng ph\u1ea3i nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng tr\u1ea3i nhi\u1ec7m gi\u1ed1ng nhau t\u1ea1i t\u1ea5t c\u1ea3 c\u00e1c chi nh\u00e1nh c\u1ee7a doanh nghi\u1ec7p. Nh\u1eefng kh\u00e1ch h\u00e0ng th\u01b0\u1eddng xuy\u00ean quay l\u1ea1i mong \u0111\u1ee3i nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 ph\u1ee5c v\u1ee5 nh\u1ea5t qu\u00e1n – v\u1ec1 th\u1eddi gian ch\u1edd \u0111\u1ee3i, c\u00e1c s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 c\u00f3 s\u1eb5n, c\u00e1ch h\u1ecd \u0111\u01b0\u1ee3c \u0111\u1ed1i x\u1eed v\u00e0 gi\u00e1 c\u1ea3…. Nh\u00ecn chung, kh\u00e1ch h\u00e0ng r\u1ea5t h\u00e0i l\u00f2ng khi \u0111\u01b0\u1ee3c cung c\u1ea5p tr\u1ea3i nghi\u1ec7m th\u01b0\u01a1ng hi\u1ec7u m\u1ed9t c\u00e1ch nh\u1ea5t qu\u00e1n.<\/p>\n

7. H\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng k\u1ecbp th\u1eddi.<\/strong><\/span><\/h2>\n

Kh\u00f4ng tr\u1ea3 l\u1eddi \u0111i\u1ec7n tho\u1ea1i, web ho\u1eb7c email s\u1edbm s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y kh\u00f3 ch\u1ecbu. Ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng s\u1ebd cho kh\u00e1ch h\u00e0ng th\u1ea5y r\u1eb1ng doanh nghi\u1ec7p \u0111ang th\u1eadt s\u1ef1 quan t\u00e2m t\u1edbi h\u1ecd. Ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng, tham gia v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng lu\u00f4n tin t\u01b0\u1edfng v\u00e0 h\u00e0i l\u00f2ng v\u1edbi d\u1ecbch v\u1ee5 m\u00e0 doanh nghi\u1ec7p cung c\u1ea5p.<\/p>\n

Xem th\u00eam b\u00e0i vi\u1ebft: L\u1ee3i \u00edch c\u1ee7a vi\u1ec7c s\u1eed d\u1ee5ng Kiosk t\u1ef1 ph\u1ee5c v\u1ee5 trong l\u0129nh v\u1ef1c y t\u1ebf.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Trong c\u00e1c l\u0129nh v\u1ef1c ng\u00e2n h\u00e0ng, y t\u1ebf, c\u1eeda h\u00e0ng b\u00e1n l\u1ebb hay v\u0103n ph\u00f2ng ch\u00ednh ph\u1ee7, tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng th\u1ebf n\u00e0o s\u1ebd mang l\u1ea1i s\u1ef1 h\u00e0i l\u00f2ng cho ng\u01b0\u1eddi d\u00f9ng? D\u01b0\u1edbi \u0111\u00e2y l\u00e0 7 g\u1ee3i \u00fd s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n h\u00e0i l\u00f2ng, t\u1eeb th\u1eddi \u0111i\u1ec3m ti\u1ebfp x\u00fac \u0111\u1ea7u ti\u00ean v\u1edbi doanh […]\n","protected":false},"author":1,"featured_media":4563,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[11],"tags":[232],"class_list":["post-4561","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trai-nghiem-khach-hang","tag-trai-nghiem-khach-hang"],"featured_image_url":"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2020\/08\/dieu-gi-khien-khach-hang-hai-long-trong-ky-nguyen-ky-thuat-so-1-1-1.jpg","_links":{"self":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/4561"}],"collection":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/comments?post=4561"}],"version-history":[{"count":0,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/4561\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media\/4563"}],"wp:attachment":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media?parent=4561"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/categories?post=4561"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/tags?post=4561"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}