{"id":4547,"date":"2020-08-05T07:15:50","date_gmt":"2020-08-05T07:15:50","guid":{"rendered":"https:\/\/miraway-cetm.com\/?p=4547"},"modified":"2020-08-05T07:15:50","modified_gmt":"2020-08-05T07:15:50","slug":"dich-vu-khach-hang-thoi-ky-hau-covid-19","status":"publish","type":"post","link":"https:\/\/miraway.vn\/blog\/dich-vu-khach-hang-thoi-ky-hau-covid-19\/","title":{"rendered":"D\u1ecbch V\u1ee5 Kh\u00e1ch H\u00e0ng Th\u1eddi K\u1ef3 H\u1eadu Covid-19"},"content":{"rendered":"

\u0110\u1ea1i d\u1ecbch Covid-19 \u0111\u00e3 l\u00e0m thay \u0111\u1ed5i c\u01a1 b\u1ea3n l\u1ed1i s\u1ed1ng c\u1ee7a con ng\u01b0\u1eddi v\u00e0 c\u00e1ch ch\u00fang ta k\u1ebft n\u1ed1i v\u1edbi nh\u1eefng ng\u01b0\u1eddi xung quanh. N\u00f3 c\u0169ng l\u00e0m thay \u0111\u1ed5i th\u00f3i quen, s\u1ef1 k\u1ef3 v\u1ecdng v\u00e0 h\u00e0nh vi ti\u00eau d\u00f9ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

Th\u1eddi k\u1ef3 h\u1eadu \u0111\u1ea1i d\u1ecbch, l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c mong ch\u1edd s\u1ebd h\u1ed3i ph\u1ee5c d\u1ea7n tr\u1edf l\u1ea1i, tuy nhi\u00ean, Covid-19 \u0111\u00e3 t\u1ea1o ra nhi\u1ec1u thay \u0111\u1ed5i trong m\u1ed1i quan h\u1ec7 gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p.<\/p>\n

\u00a0<\/em>Thay v\u00ec tr\u1edf l\u1ea1i \u201cb\u00ecnh th\u01b0\u1eddng\u201d nh\u01b0 tr\u01b0\u1edbc kia, ch\u00fang ta h\u00e3y s\u1eb5n s\u00e0ng \u0111\u1ec3 \u0111\u1ed1i m\u1eb7t v\u1edbi m\u1ed9t s\u1ef1 \u201cb\u00ecnh th\u01b0\u1eddng m\u1edbi\u201d.<\/em><\/p>\n

Jack Kleinhenz \u2013 chuy\u00ean gia kinh t\u1ebf cao c\u1ea5p c\u1ee7a NRF cho bi\u1ebft \u201ckhi n\u00e0o con ng\u01b0\u1eddi m\u1edbi c\u00f3 th\u1ec3 quay l\u1ea1i l\u1ed1i s\u1ed1ng v\u00e0 chi ti\u00eau nh\u01b0 tr\u01b0\u1edbc khi d\u1ecbch b\u1ec7nh x\u1ea3y ra\u201d l\u00e0 r\u1ea5t kh\u00f3 \u0111\u1ec3 d\u1ef1 \u0111o\u00e1n \u1edf th\u1eddi \u0111i\u1ec3m n\u00e0y. Ch\u00fang ta \u0111ang c\u00f3 xu h\u01b0\u1edbng t\u1eebng b\u01b0\u1edbc th\u1eadn tr\u1ecdng quay tr\u1edf l\u1ea1i cu\u1ed9c s\u1ed1ng b\u00ecnh th\u01b0\u1eddng thay v\u00ec ngay l\u1eadp t\u1ee9c tr\u1edf l\u1ea1i nh\u01b0 tr\u01b0\u1edbc kia.<\/p>\n

Gi\u1edd \u0111\u00e2y, doanh nghi\u1ec7p ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi nhi\u1ec1u c\u00e2u h\u1ecfi ho\u00e0n to\u00e0n m\u1edbi: d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u00e3 thay \u0111\u1ed5i nh\u01b0 th\u1ebf n\u00e0o? \u00a0V\u00e0 doanh nghi\u1ec7p c\u1ea7n l\u00e0m g\u00ec \u0111\u1ec3 th\u00edch nghi v\u1edbi nh\u1eefng thay \u0111\u1ed5i \u0111\u00f3?<\/p>\n

\"d\u1ecbch<\/p>\n

B\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y s\u1ebd mang l\u1ea1i c\u00e2u tr\u1ea3 l\u1eddi b\u1ea1n mong mu\u1ed1n.<\/p>\n

Xu h\u01b0\u1edbng mua s\u1eafm tr\u1ef1c tuy\u1ebfn v\u00e0 giao h\u00e0ng kh\u00f4ng ti\u1ebfp x\u00fac.<\/strong><\/span><\/h2>\n

Th\u1eddi k\u1ef3 h\u1eadu Covid-19, d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111ang di chuy\u1ec3n v\u1edbi t\u1ed1c \u0111\u1ed9 nhanh ch\u00f3ng, h\u01b0\u1edbng t\u1edbi vi\u1ec7c t\u01b0\u01a1ng t\u00e1c k\u1ef9 thu\u1eadt s\u1ed1, th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed v\u00e0 c\u00e1c tu\u1ef3 ch\u1ecdn mua s\u1eafm tr\u1ef1c tuy\u1ebfn.<\/p>\n

S\u1edf th\u00edch mua s\u1eafm tr\u1ef1c tuy\u1ebfn \u0111ang tr\u1edf th\u00e0nh m\u1ed9t h\u00ecnh th\u1ee9c \u201cb\u00ecnh th\u01b0\u1eddng m\u1edbi\u201d, v\u1edbi 30% s\u1ed1 ng\u01b0\u1eddi \u0111\u01b0\u1ee3c kh\u1ea3o s\u00e1t cho bi\u1ebft h\u1ecd c\u00f3 d\u1ef1 \u0111\u1ecbnh mua s\u1eafm tr\u1ef1c tuy\u1ebfn nhi\u1ec1u h\u01a1n trong t\u01b0\u01a1ng lai. 28.3% trong s\u1ed1 nh\u1eefng ng\u01b0\u1eddi tr\u00ean 65 tu\u1ed5i v\u00e0 33.8% nh\u1eefng ng\u01b0\u1eddi 18-24 tu\u1ed5i c\u00f3 c\u00f9ng \u00fd ki\u1ebfn tr\u00ean.<\/p>\n

Trong m\u1ed9t b\u00e0i ph\u1ecfng v\u1ea5n v\u1edbi Forbes,\u00a0 Blake Morgan \u0111\u00e3 cho r\u1eb1ng: <\/em>\u201cNg\u01b0\u1eddi ti\u00eau d\u00f9ng lu\u00f4n c\u00f3 k\u1ebf ho\u1ea1ch th\u1eadn tr\u1ecdng, ngay c\u1ea3 khi s\u1ef1 l\u00e2y lan nhanh ch\u00f3ng c\u1ee7a d\u1ecbch b\u1ec7nh \u0111ang l\u00e0m ch\u1eadm \u0111i s\u1ef1 h\u1ed3i ph\u1ee5c c\u1ee7a kinh t\u1ebf v\u00e0 x\u00e3 h\u1ed9i. Hi\u1ec7n nay, 37% ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u1ea3m th\u1ea5y c\u00e1c nhu c\u1ea7u c\u1ed1t l\u00f5i c\u1ee7a h\u1ecd c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng khi \u1edf nh\u00e0 \u2013 bao g\u1ed3m l\u00e0m vi\u1ec7c t\u1eeb xa, giao ti\u1ebfp qua m\u1ea1ng x\u00e3 h\u1ed9i, theo d\u00f5i truy\u1ec1n th\u00f4ng, v\u00e0 mua s\u1eafm tr\u1ef1c tuy\u1ebfn\u201d.<\/p>\n

Khi s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a d\u1ecbch c\u00fam Corona \u0111ang b\u00f9ng ph\u00e1t, t\u1ec9 l\u1ec7 mua s\u1eafm tr\u1ef1c tuy\u1ebfn v\u00e0 giao h\u00e0ng kh\u00f4ng ti\u1ebfp x\u00fac t\u0103ng 87%\u00a0 trong kho\u1ea3ng th\u1eddi gian t\u1eeb cu\u1ed1i th\u00e1ng 2 \u0111\u1ebfn 29\/03.<\/em><\/p>\n

M\u1eb7c d\u00f9 c\u00f3 nh\u1eefng ng\u01b0\u1eddi kh\u00f4ng coi tr\u1ecdng c\u00e1c bi\u1ec7n ph\u00e1p ph\u00f2ng ng\u1eeba d\u1ecbch b\u1ec7nh an to\u00e0n, tuy nhi\u00ean, \u0111\u1ea1i \u0111a s\u1ed1 ng\u01b0\u1eddi ti\u00eau d\u00f9ng hi\u1ec7n nay ch\u1eafc ch\u1eafn s\u1ebd th\u1eadn tr\u1ecdng h\u01a1n khi ti\u1ebfp x\u00fac tr\u1ef1c ti\u1ebfp v\u1edbi ng\u01b0\u1eddi xung quanh, \u00edt nh\u1ea5t l\u00e0 trong m\u1ed9t kho\u1ea3ng th\u1eddi gian sau khi l\u1ec7nh gi\u00e3n c\u00e1ch x\u00e3 h\u1ed9i \u0111\u00e3 \u0111\u01b0\u1ee3c g\u1ee1 b\u1ecf.<\/p>\n

\u0110\u00e2y ch\u00ednh l\u00e0 l\u00fd do t\u1ea1i sao t\u1eadp trung v\u00e0o ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n, d\u1ecbch v\u1ee5 v\u00e0 giao h\u00e0ng kh\u00f4ng ti\u1ebfp x\u00fac l\u00e0 m\u1ed9t n\u01b0\u1edbc \u0111i r\u1ea5t s\u00e1ng su\u1ed1t c\u1ee7a c\u00e1c doanh nghi\u1ec7p trong th\u1eddi k\u1ef3 hi\u1ec7n nay.<\/p>\n

Mua s\u1eafm an to\u00e0n.<\/strong><\/span><\/h2>\n

\u00a0<\/strong>C\u00e1c doanh nghi\u1ec7p \u0111ang g\u1ed3ng m\u00ecnh \u0111\u1ed1i m\u1eb7t v\u1edbi l\u00e0n s\u00f3ng l\u00e2y nhi\u1ec5m Covid-19 th\u1ee9 ba. Ch\u00ednh v\u00ec v\u1eady, cung c\u1ea5p m\u1ed9t kh\u00f4ng gian mua s\u1eafm an to\u00e0n nh\u1eb1m gi\u1ea3m thi\u1ec3u s\u1ef1 l\u00e2y lan c\u1ee7a virus l\u00e0 ho\u00e0n to\u00e0n c\u1ea5p b\u00e1ch. N\u00f3 bao g\u1ed3m c\u00e1c bi\u1ec7n ph\u00e1p gi\u00e3n c\u00e1ch x\u00e3 h\u1ed9i, gi\u1ea3m t\u01b0\u01a1ng t\u00e1c tr\u1ef1c ti\u1ebfp, c\u00e1c ph\u01b0\u01a1ng th\u1ee9c nghi\u00eam ng\u1eb7t nh\u00e2n vi\u00ean c\u1ea7n ch\u1ea5p h\u00e0nh,…<\/p>\n

Virus corona l\u00e0 m\u1ed9t minh ch\u1ee9ng m\u1ea1nh m\u1ebd cho s\u1ef1 c\u1ea7n thi\u1ebft c\u1ee7a vi\u1ec7c mua s\u1eafm an to\u00e0n. Trong m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t, 95% s\u1ed1 ng\u01b0\u1eddi ti\u00eau d\u00f9ng cho bi\u1ebft h\u1ecd mu\u1ed1n doanh nghi\u1ec7p th\u1ef1c hi\u1ec7n c\u00e1c bi\u1ec7n ph\u00e1p gi\u00e3n c\u00e1ch v\u00e0 c\u00e1c bi\u1ec7n ph\u00e1p b\u1ea3o v\u1ec7 khi c\u00f3 ti\u1ebfp x\u00fac v\u1eadt l\u00ed. B\u00ean c\u1ea1nh \u0111\u00f3, 87% s\u1ed1 ng\u01b0\u1eddi ti\u00eau d\u00f9ng \u1edf M\u1ef9 th\u00edch c\u00e1c c\u1eeda h\u00e0ng c\u00f3 m\u00e1y thanh to\u00e1n t\u1ef1 \u0111\u1ed9ng m\u00e0 kh\u00f4ng ph\u1ea3i ti\u1ebfp x\u00fac v\u1edbi ng\u01b0\u1eddi kh\u00e1c. <\/em><\/p>\n

\u00a0<\/em>V\u1ec1 c\u01a1 b\u1ea3n, ni\u1ec1m tin c\u1ee7a kh\u00e1ch h\u00e0ng hi\u1ec7n nay kh\u00f4ng ch\u1ec9 v\u1ec1 s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5, m\u00e0 c\u00f2n v\u1ec1 vi\u1ec7c c\u00e1c doanh nghi\u1ec7p c\u00f3 tu\u00e2n th\u1ee7 nghi\u00eam ng\u1eb7t bi\u1ec7n ph\u00e1p an to\u00e0n ph\u00f2ng ch\u1ed1ng d\u1ecbch b\u1ec7nh.<\/p>\n

M\u1ed9t trong nh\u1eefng th\u00e1ch th\u1ee9c l\u1edbn nh\u1ea5t hi\u1ec7n nay l\u00e0 qu\u1ea3n l\u00ed c\u00e1ch ch\u00fang ta x\u1ebfp h\u00e0ng \u0111\u1ee3i. B\u00ean c\u1ea1nh c\u1ea3m gi\u00e1c kh\u00f3 ch\u1ecbu, m\u1ec7t m\u1ecfi, vi\u1ec7c x\u1ebfp h\u00e0ng \u0111\u1ee3i c\u00f3 th\u1ec3 mang l\u1ea1i nhi\u1ec1u nguy hi\u1ec3m v\u1ec1 v\u1ea5n \u0111\u1ec1 s\u1ee9c kho\u1ebb khi kh\u00e1ch h\u00e0ng ph\u1ea3i ch\u1edd \u0111\u1ee3i trong m\u1ed9t kho\u1ea3ng th\u1eddi gian c\u00f9ng nhi\u1ec1u ng\u01b0\u1eddi xung quanh. \u0110\u00e3 \u0111\u1ebfn l\u00fac vi\u1ec7c x\u1ebfp h\u00e0ng c\u1ea7n \u0111\u01b0\u1ee3c chuy\u1ec3n sang h\u00ecnh th\u1ee9c k\u1ef9 thu\u1eadt s\u1ed1.<\/p>\n

H\u1ec7 th\u1ed1ng x\u1ebfp h\u00e0ng<\/a> th\u00f4ng minh v\u00e0 \u0110\u1eb7t ch\u1ed7 tr\u1ef1c tuy\u1ebfn c\u1ee7a Miraway<\/a> s\u1ebd t\u1ea1o kh\u00f4ng gian ph\u1ee5c v\u1ee5 chuy\u00ean nghi\u1ec7p v\u1edbi tr\u1ea3i nghi\u1ec7m x\u1ebfp h\u00e0ng t\u1ed1t nh\u1ea5t, \u00a0gi\u1ea3m th\u1eddi gian ch\u1edd c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 gi\u00fap c\u00e1c c\u00f4ng ty qu\u1ea3n l\u00fd \u0111\u00e1m \u0111\u00f4ng an to\u00e0n hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n

L\u1ef1a ch\u1ecdn t\u1ef1 ph\u1ee5c v\u1ee5 d\u00e0nh cho kh\u00e1ch h\u00e0ng.<\/strong><\/span><\/h2>\n

\u00a0<\/strong>Thay v\u00ec t\u00ecm \u0111\u1ebfn c\u00e1c doanh nghi\u1ec7p \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1, ng\u00e0y nay kh\u00e1ch h\u00e0ng c\u00f3 xu h\u01b0\u1edbng th\u00edch ch\u1ee7 \u0111\u1ed9ng h\u01a1n. H\u1ecd truy c\u1eadp v\u00e0o trang web c\u1ee7a c\u00f4ng ty, \u0111\u1ecdc th\u00f4ng tin, ph\u1ea7n tr\u1ee3 gi\u00fap c\u0169ng nh\u01b0 trang FAQs \u0111\u1ec3 t\u1ef1 t\u00ecm c\u00e2u tr\u1ea3 l\u1eddi. Trong m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t g\u1ea7n \u0111\u00e2y, 75% ng\u01b0\u1eddi ti\u00eau d\u00f9ng th\u00edch t\u1ef1 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1, v\u00e0 67% s\u1ebd \u0111\u1ebfn c\u00e1c \u0111\u1ea1i l\u00ed \u0111\u1ec3 t\u00ecm s\u1ef1 h\u1ed7 tr\u1ee3.<\/p>\n

T\u1ef1 ph\u1ee5c v\u1ee5 mang l\u1ea1i l\u1ee3i \u00edch cho c\u1ea3 kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p. T\u1ef1 ph\u1ee5c v\u1ee5 gi\u00fap doanh nghi\u1ec7p gi\u1ea3m b\u1edbt ngu\u1ed3n l\u1ef1c kh\u00f4ng c\u1ea7n thi\u1ebft, t\u1eadp trung v\u00e0o c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

Gi\u1ea3i ph\u00e1p X\u1ebfp h\u00e0ng th\u00f4ng minh v\u00e0 \u0110\u1eb7t ch\u1ed7 tr\u1ef1c tuy\u1ebfn c\u1ee7a Miraway \u0111\u1ec1 xu\u1ea5t cho vi\u1ec7c qu\u1ea3n l\u00fd h\u00e0ng \u0111\u1ee3i v\u1ec1 c\u01a1 b\u1ea3n l\u00e0 t\u1ef1 ph\u1ee5c v\u1ee5: kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1eb7t ch\u1ed7, theo d\u00f5i th\u00f4ng tin x\u1ebfp h\u00e0ng theo th\u1eddi gian th\u1ef1c \u0111\u1ec3 theo d\u00f5i l\u01b0\u1ee3t c\u1ee7a m\u00ecnh v\u00e0 kh\u00e1hc h\u00e0ng, t\u1eeb \u0111\u00f3 s\u1eafp x\u1ebfp th\u1eddi gian h\u1ee3p l\u00ed.<\/p>\n

B\u00ean c\u1ea1nh \u0111\u00f3, m\u00e3 QR, m\u00e3 v\u1ea1ch, bluetooth v\u00e0 RFID c\u0169ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 gi\u1ea3m b\u1edbt ti\u1ebfp x\u00fac tr\u1ef1c ti\u1ebfp khi th\u1ef1c hi\u1ec7n c\u00e1c giao d\u1ecbch.<\/p>\n

Tr\u1ea3i nghi\u1ec7m mua s\u1eafm \u0111a k\u00eanh \u0111\u00e3 \u0111\u01b0\u1ee3c c\u00e1c doanh nghi\u1ec7p th\u1ef1c hi\u1ec7n r\u1ea5t t\u1ed1t t\u1eeb tr\u01b0\u1edbc \u0111\u00e2y, tuy nhi\u00ean d\u1ecbch b\u1ec7nh Covid-19 \u0111\u00e3 khi\u1ebfn gi\u1ea3i ph\u00e1p n\u00e0y ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd h\u01a1n bao gi\u1edd h\u1ebft.<\/p>\n

\u0110\u1eebng qu\u00e1 ch\u1ec9 t\u1eadp trung v\u00e0o t\u1ef1 \u0111\u1ed9ng ho\u00e1, y\u1ebfu t\u1ed1 con ng\u01b0\u1eddi l\u00e0 r\u1ea5t c\u1ea7n thi\u1ebft.<\/strong><\/span><\/h2>\n

Ngay c\u1ea3 tr\u01b0\u1edbc cu\u1ed9c kh\u1ee7ng ho\u1ea3ng Covid-19, 59% ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u1ea3m th\u1ea5y doanh nghi\u1ec7p kh\u00f4ng th\u1eadt s\u1ef1 gi\u1eef li\u00ean l\u1ea1c tr\u1ef1c ti\u1ebfp v\u00e0 quan t\u00e2m t\u1edbi h\u1ecd. \u0110\u00e2y l\u00e0 m\u1ed9t v\u1ea5n \u0111\u1ec1 r\u1ea5t l\u1edbn b\u1edfi nhi\u1ec1u c\u00f4ng ty cho r\u1eb1ng h\u1ecd lu\u00f4n th\u00e2n thi\u1ebft v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/p>\n

Tr\u01b0\u1edbc th\u1eddi k\u1ef3 Covid-19, vi\u1ec7c chuy\u1ec3n sang c\u00e1c t\u01b0\u01a1ng t\u00e1c k\u1ef9 thu\u1eadt s\u1ed1 ch\u1ee7 y\u1ebfu \u0111\u1ec3 n\u00e2ng cao t\u00ednh hi\u1ec7u qu\u1ea3 c\u1ee7a giao d\u1ecbch, gi\u1edd \u0111\u00e2y, c\u00e1c doanh nghi\u1ec7p \u0111ang \u0111\u1ed1i m\u1eb7t v\u1edbi th\u00e1ch th\u1ee9c ph\u1ea3i l\u00e0m cho c\u00e1c t\u01b0\u01a1ng t\u00e1c tr\u1ef1c tuy\u1ebfn n\u00e0y \u201cgi\u1ed1ng t\u01b0\u01a1ng t\u00e1c con ng\u01b0\u1eddi\u201d h\u01a1n. Tuy nhi\u00ean, \u0111i\u1ec3m m\u1ea5u ch\u1ed1t l\u00e0 \u0111\u00e2y: kh\u00f4ng g\u00ec c\u00f3 th\u1ec3 v\u01b0\u1ee3t qua m\u1ed9t s\u1ef1 t\u01b0\u01a1ng t\u00e1c v\u1edbi con ng\u01b0\u1eddi th\u1eadt s\u1ef1.<\/p>\n

Th\u1eadt v\u1eady, d\u00f9 c\u00e1c doanh nghi\u1ec7p cung c\u1ea5p s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 nh\u01b0 nhau, tuy nhi\u00ean, m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng s\u00e2u s\u1eafc h\u01a1n ch\u1eafc ch\u1eafn s\u1ebd chi\u1ebfm \u01b0u th\u1ebf. C\u00e1c doanh nghi\u1ec7p n\u00ean cung c\u1ea5p cho kh\u00e1ch h\u00e0ng s\u1ef1 ti\u1ec7n l\u1ee3i v\u00e0 nh\u1eefng d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n ho\u00e1.<\/p>\n

V\u1edbi t\u00ecnh h\u00ecnh Covid-19 hi\u1ec7n nay, ch\u00fang ta \u0111ang g\u1eb7p kh\u00f3 kh\u0103n \u0111\u1ec3 c\u00f3 th\u1ec3 l\u00e0m quen v\u1edbi cu\u1ed9c s\u1ed1ng \u201cb\u00ecnh th\u01b0\u1eddng m\u1edbi\u201d. Ch\u00ednh v\u00ec v\u1eady, y\u1ebfu t\u1ed1 con ng\u01b0\u1eddi c\u00e0ng \u0111\u00f3ng vai tr\u00f2 c\u1ea7n thi\u1ebft h\u01a1n. Nh\u01b0 vi\u1ec7c mua s\u1eafm c\u00e1c m\u1eb7t h\u00e0ng thi\u1ebft y\u1ebfu m\u00e0 kh\u00f4ng th\u1ec3 d\u00f9ng th\u1eed ho\u1eb7c xem s\u1ea3n ph\u1ea9m tr\u1ef1c ti\u1ebfp c\u00f3 th\u1ec3 g\u00e2y kh\u00f3 kh\u0103n cho m\u1ed9t s\u1ed1 ng\u01b0\u1eddi. B\u00ean c\u1ea1nh \u0111\u00f3, xin l\u1eddi khuy\u00ean \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 qua c\u00e1c k\u00eanh tr\u1ef1c tuy\u1ebfn s\u1ebd r\u1ea5t kh\u00f3 c\u00f3 th\u1ec3 hi\u1ec7u qu\u1ea3 n\u1ebfu kh\u00f4ng c\u00f3 con ng\u01b0\u1eddi th\u1ef1c s\u1ef1 tham gia v\u00e0o. M\u1ed9t \u0111i\u1ec1u c\u1ea7n \u0111\u01b0\u1ee3c nh\u1ea5n m\u1ea1nh: c\u00e1 nh\u00e2n ho\u00e1 v\u00e0 t\u1ef1 \u0111\u1ed9ng kh\u00f4ng th\u1ec3 t\u1ef1 nhi\u00ean m\u00e0 ho\u00e0n h\u1ea3o. T\u1ef1 \u0111\u1ed9ng ho\u00e1 l\u00e0 nh\u1eefng g\u00ec c\u1ea7n \u0111\u01b0\u1ee3c t\u1ef1 \u0111\u1ed9ng ho\u00e1, kh\u00f4ng h\u01a1n kh\u00f4ng k\u00e9m, y\u1ebfu t\u1ed1 con ng\u01b0\u1eddi l\u00e0 kh\u00f4ng th\u1ec3 thi\u1ebfu.<\/p>\n

Giao ti\u1ebfp th\u1eadt l\u00f2ng v\u1edbi kh\u00e1ch h\u00e0ng.<\/strong><\/span><\/h2>\n

\u00a0<\/strong>\u0110\u00e2y ch\u00ednh l\u00e0 m\u1ed9t trong nh\u1eefng v\u1ea5n \u0111\u1ec1 m\u00e0 nhi\u1ec1u doanh nghi\u1ec7p \u0111ang ph\u1ea3i \u0111\u1ed1i m\u1eb7t. H\u00e3y ngh\u0129 v\u1ec1 n\u00f3 theo c\u00e1ch n\u00e0y: b\u1ea1n \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c bao nhi\u00eau email kh\u00e1c nhau v\u1ec1 Covid-19 t\u1eeb c\u00e1c c\u00f4ng ty t\u1eeb khi b\u1eaft \u0111\u1ea7u \u0111\u1ea1i d\u1ecbch? H\u00e0ng ch\u1ee5c? H\u00e0ng tr\u0103m? V\u00e0 b\u1ea1n \u0111\u00e3 th\u1eadt s\u1ef1 m\u1edf bao nhi\u00eau email ra \u0111\u1ec3 \u0111\u1ecdc? V\u1ea5n \u0111\u1ec1 \u1edf \u0111\u00e2y l\u00e0, trong b\u1ea5t c\u1ee9 ho\u00e0n c\u1ea3nh n\u00e0o, 99% email t\u1eeb c\u00e1c c\u00f4ng ty \u0111\u1ec1u th\u1eadt s\u1ef1 qu\u00e1 trang tr\u1ecdng v\u1edbi n\u1ed9i dung h\u1eddi h\u1ee3t, kh\u00f4ng th\u1ef1c s\u1ef1 quan t\u00e2m \u0111\u1ebfn kh\u00e1ch h\u00e0ng.<\/p>\n

71% kh\u00e1ch h\u00e0ng cho bi\u1ebft h\u1ecd s\u1ebd m\u1ea5t ni\u1ec1m tin v\u00e0o m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u m\u1ed9t khi h\u1ecd c\u1ea3m th\u1ea5y doanh nghi\u1ec7p \u0111\u00f3 \u0111ang \u0111\u1eb7t l\u1ee3i nhu\u1eadn l\u00ean tr\u01b0\u1edbc l\u1ee3i \u00edch c\u1ee7a kh\u00e1ch h\u00e0ng. Th\u1eadt v\u1eady, ng\u01b0\u1eddi ti\u00eau d\u00f9ng mu\u1ed1n \u0111\u01b0\u1ee3c th\u1ea5u hi\u1ec3u v\u00e0 \u0111\u01b0\u1ee3c doanh nghi\u1ec7p \u0111\u1ec3 \u00fd \u0111\u1ebfn, \u0111\u1eb7c bi\u1ec7t l\u00e0 trong th\u1eddi k\u1ef3 hi\u1ec7n nay. Ch\u00ednh v\u00ec v\u1eady, gi\u1ecdng \u0111i\u1ec7u v\u00e0 s\u1ef1 l\u1ef1a ch\u1ecdn t\u1eeb ng\u1eef c\u1ee7a b\u1ea1n m\u1ed7i khi giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 r\u1ea5t quan tr\u1ecdng.<\/p>\n

H\u00e3y t\u1ef1 h\u1ecfi b\u1ea3n th\u00e2n m\u00ecnh, b\u1ea1n \u0111ang ti\u1ebfp c\u1eadn v\u1edbi kh\u00e1ch h\u00e0ng b\u1edfi v\u00ec b\u1ea1n mu\u1ed1n gi\u00fap \u0111\u1ee1 h\u1ecd hay ch\u1ec9 v\u00ec b\u1ea1n mu\u1ed1n b\u00e1n h\u00e0ng cho h\u1ecd?<\/p>\n

D\u00f9 b\u1ea1n c\u00f3 tin hay kh\u00f4ng, Covid-19 \u0111ang d\u1ea1y ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u1ea3m nh\u1eadn s\u1ef1 kh\u00e1c bi\u1ec7t.<\/p>\n

– – – – – – – – – – – — – – – – – – – – – – – – – – – – – – — – – – – – – – – – – – – – – – – – – – – – – – – – — – – – – – —<\/p>\n

H\u00e0nh vi c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng trong th\u1eddi k\u1ef3 h\u1eadu Covid-19 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u0111\u00ecnh h\u00ecnh l\u1ea1i b\u1edfi s\u1ef1 lo l\u1eafng v\u00e0 hy v\u1ecdng c\u1ee7a h\u1ecd. Tuy nhi\u00ean, h\u00e0nh vi c\u1ee7a c\u00e1c nh\u00e0 b\u00e1n l\u1ebb c\u0169ng l\u00e0 m\u1ed9t ph\u1ea7n kh\u00f4ng th\u1ec3 thi\u1ebfu trong qu\u00e1 tr\u00ecnh \u0111\u1ecbnh h\u00ecnh l\u1ea1i h\u00e0nh vi c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng. N\u1ebfu c\u00f3 m\u1ed9t b\u00e0i h\u1ecdc \u0111\u01b0\u1ee3c r\u00fat ra t\u1eeb t\u1ea5t c\u1ea3 nh\u1eefng \u0111i\u1ec1u n\u00e0y, th\u00ec \u0111\u00f3 l\u00e0 ch\u00fang ta n\u00ean h\u1ecdc c\u00e1ch lu\u00f4n gi\u1eef m\u1ed1i quan h\u1ec7 v\u1edbi nhau, d\u00f9 trong b\u1ea5t c\u1ee9 ho\u00e0n c\u1ea3nh n\u00e0o.<\/p>\n

Xem th\u00eam b\u00e0i vi\u1ebft: 8 L\u1ee3i \u00cdch C\u1ee7a Vi\u1ec7c \u0110\u1ecbnh Danh kh\u00e1ch h\u00e0ng b\u1eb1ng ph\u01b0\u01a1ng th\u1ee9c k\u1ef9 thu\u1eadt s\u1ed1 (eKYC) trong l\u0129nh v\u1ef1c ng\u00e2n h\u00e0ng.<\/a><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

\u0110\u1ea1i d\u1ecbch Covid-19 \u0111\u00e3 l\u00e0m thay \u0111\u1ed5i c\u01a1 b\u1ea3n l\u1ed1i s\u1ed1ng c\u1ee7a con ng\u01b0\u1eddi v\u00e0 c\u00e1ch ch\u00fang ta k\u1ebft n\u1ed1i v\u1edbi nh\u1eefng ng\u01b0\u1eddi xung quanh. N\u00f3 c\u0169ng l\u00e0m thay \u0111\u1ed5i th\u00f3i quen, s\u1ef1 k\u1ef3 v\u1ecdng v\u00e0 h\u00e0nh vi ti\u00eau d\u00f9ng c\u1ee7a kh\u00e1ch h\u00e0ng. Th\u1eddi k\u1ef3 h\u1eadu \u0111\u1ea1i d\u1ecbch, l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c mong ch\u1edd s\u1ebd […]\n","protected":false},"author":1,"featured_media":4550,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[161,11],"tags":[],"class_list":["post-4547","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-tuc","category-trai-nghiem-khach-hang"],"featured_image_url":"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2020\/08\/dich-vu-khach-hang-hau-covid-1-1-1.jpg","_links":{"self":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/4547"}],"collection":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/comments?post=4547"}],"version-history":[{"count":0,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/4547\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media\/4550"}],"wp:attachment":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media?parent=4547"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/categories?post=4547"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/tags?post=4547"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}