{"id":4519,"date":"2020-07-28T08:24:22","date_gmt":"2020-07-28T08:24:22","guid":{"rendered":"https:\/\/miraway-cetm.com\/?p=4519"},"modified":"2020-07-28T08:24:22","modified_gmt":"2020-07-28T08:24:22","slug":"4-buoc-de-doanh-nghiep-b2b-thanh-cong-trong-phan-hoi-khach-hang","status":"publish","type":"post","link":"https:\/\/miraway.vn\/blog\/4-buoc-de-doanh-nghiep-b2b-thanh-cong-trong-phan-hoi-khach-hang\/","title":{"rendered":"4 B\u01b0\u1edbc \u0110\u1ec3 Doanh Nghi\u1ec7p B2B Th\u00e0nh C\u00f4ng Trong Ph\u1ea3n H\u1ed3i Kh\u00e1ch H\u00e0ng"},"content":{"rendered":"<p>B\u1ea1n l\u00e0 m\u1ed9t ch\u1ee7 doanh nghi\u1ec7p th\u00f4ng minh? B\u1ea1n lu\u00f4n c\u1eadp nh\u1eadt nh\u1eefng xu h\u01b0\u1edbng m\u1edbi nh\u1ea5t?<\/p>\n<p>B\u1ea1n r\u1ea5t th\u00edch c\u00e1c \u00fd t\u01b0\u1edfng v\u1ec1 ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng, v\u00e0 c\u00f3 th\u1ec3 b\u1ea1n \u0111\u00e3 nghe v\u1ec1 Ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng NPS (Net Promoter Score) nh\u01b0ng quy m\u00f4 doanh nghi\u1ec7p b\u1ea1n ch\u01b0a \u0111\u1ee7 l\u1edbn \u0111\u1ec3 s\u1eed d\u1ee5ng \u0111\u1ebfn?<\/p>\n<p>L\u00e0 m\u1ed9t doanh nghi\u1ec7p B2B, c\u00f3 th\u1ec3 b\u1ea1n ngh\u0129 r\u1eb1ng b\u1ea1n kh\u00f4ng c\u00f3 \u0111\u1ee7 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng \u0111\u1ec3 thu th\u1eadp c\u00e1c d\u1eef li\u1ec7u h\u1eefu \u00edch.<\/p>\n<p>Tuy nhi\u00ean, tr\u00ean th\u1ef1c t\u1ebf, t\u1ea5t c\u1ea3 c\u00e1c d\u1ea1ng Ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 Ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111\u1ec1u c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng hi\u1ec7u qu\u1ea3 trong c\u00e1c doanh nghi\u1ec7p thu\u1ed9c m\u1ecdi quy m\u00f4, bao g\u1ed3m c\u1ea3 c\u00e1c doanh nghi\u1ec7p B2B v\u1eeba v\u00e0 nh\u1ecf.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4521\" src=\"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2020\/07\/4-buoc-de-doanh-nghiep-b2b-tao-chien-luoc-phan-hoi-khach-hang-thanh-cong-1-1.png\" alt=\"4 b\u01b0\u1edbc \u0111\u1ec3 doanh nghi\u1ec7p b2b t\u1ea1o chi\u1ebfn l\u01b0\u1ee3c ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng th\u00e0nh c\u00f4ng\" width=\"650\" height=\"350\" \/><\/p>\n<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 4 b\u01b0\u1edbc g\u1ee3i \u00fd \u0111\u1ec3 doanh nghi\u1ec7p B2B v\u1eeba v\u00e0 nh\u1ecf th\u00e0nh c\u00f4ng trong <a href=\"https:\/\/miraway.vn\/giai-phap\/phan-hoi-khach-hang\/\">ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng<\/a>.<\/p>\n<h2><span style=\"font-size: 80%\"><strong>1. S\u1eb5n s\u00e0ng \u0111\u00f3n nh\u1eadn s\u1ef1 th\u1eadt v\u1edbi t\u01b0 duy c\u1edfi m\u1edf.<\/strong><\/span><\/h2>\n<p>Ti\u00eau \u0111\u1ec1 nghe c\u00f3 v\u1ebb m\u1edbi, nh\u01b0ng m\u1ed9t doanh nghi\u1ec7p nh\u1ecf lu\u00f4n c\u00f3 nhi\u1ec1u c\u01a1 h\u1ed9i \u0111\u1ec3 ti\u1ebfp x\u00fac v\u00e0 hi\u1ec3u r\u00f5 v\u1ec1 kh\u00e1ch h\u00e0ng. S\u1ebd l\u00e0 r\u1ea5t t\u1ed1t n\u1ebfu doanh nghi\u1ec7p nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c. M\u1eb7t kh\u00e1c, n\u1ebfu b\u1ea1n \u0111ang t\u00ecm ki\u1ebfm m\u1ed9t ph\u1ea3n h\u1ed3i trung th\u1ef1c, c\u00f3 th\u1ec3 ph\u1ea3n h\u1ed3i b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c s\u1ebd kh\u00f4ng ph\u1ea3i l\u00e0 ph\u1ea3n h\u1ed3i b\u1ea1n mong mu\u1ed1n.<\/p>\n<p>Khi nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c, m\u1ed9t s\u1ed1 doanh nghi\u1ec7p c\u00f3 xu h\u01b0\u1edbng b\u1ecf qua ph\u1ea3n h\u1ed3i \u0111\u00f3 nh\u01b0 m\u1ed9t ph\u1ea3n \u1ee9ng t\u1ef1 nhi\u00ean. C\u00f3 th\u1ec3 doanh nghi\u1ec7p s\u1ebd ngh\u0129 r\u1eb1ng v\u1ecb kh\u00e1ch h\u00e0ng \u0111\u00f3 \u0111ang \u0111\u01b0a ra nh\u1eefng nh\u1eadn \u0111\u1ecbnh sai, kh\u00e1ch h\u00e0ng kh\u00f4ng hi\u1ec3u r\u00f5 s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5, kh\u00e1ch h\u00e0ng l\u00e0 ng\u01b0\u1eddi kh\u00f3 t\u00ednh,&#8230;<\/p>\n<p>Tuy kh\u00f4ng d\u1ec5 d\u00e0ng \u0111\u1ec3 \u0111\u00f3n nh\u1eadn m\u1ed9t ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c, nh\u01b0ng h\u00e3y lu\u00f4n ghi nh\u1edb ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 ph\u1ea3n \u00e1nh th\u1ef1c t\u1ebf d\u1ecbch v\u1ee5 kinh doanh c\u1ee7a doanh nghi\u1ec7p. Ch\u00ednh v\u00ec v\u1eady, tr\u01b0\u1edbc khi l\u1ea5y \u00fd ki\u1ebfn ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng, h\u00e3y chu\u1ea9n b\u1ecb cho m\u00ecnh m\u1ed9t t\u00e2m l\u00fd s\u1eb5n s\u00e0ng \u0111\u00f3n nh\u1eadn s\u1ef1 th\u1eadt v\u00e0 m\u1ed9t t\u01b0 duy c\u1edfi m\u1edf.<\/p>\n<h2><span style=\"font-size: 80%\"><strong>2. L\u1eafng nghe.<\/strong><\/span><\/h2>\n<p>X\u00e1c \u0111\u1ecbnh c\u00e1c d\u1eef li\u1ec7u c\u1ea7n thu th\u1eadp \u0111\u1ec3 \u0111\u1eb7t c\u00e2u h\u1ecfi cho kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1ch ti\u1ebfp nh\u1eadn th\u00f4ng tin ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng.<\/p>\n<h3><span style=\"font-size: 80%\"><strong>2.1 \u0110\u1eb7t c\u00e2u h\u1ecfi cho kh\u00e1ch h\u00e0ng.<\/strong><\/span><\/h3>\n<p><strong>\u00a0<\/strong>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t v\u00e0i m\u1ee5c ch\u00ednh doanh nghi\u1ec7p c\u1ea7n xem x\u00e9t khi l\u1ea5y \u00fd ki\u1ebfn kh\u00e1ch h\u00e0ng.<\/p>\n<ul>\n<li>\n<h4><strong>\u0110\u1eb7t c\u00e2u h\u1ecfi v\u1ec1 \u201c\u0110i\u1ec1u g\u00ec c\u00f3 th\u1ec3 l\u00e0 quan tr\u1ecdng v\u1edbi kh\u00e1ch h\u00e0ng\u201d.<\/strong><\/h4>\n<\/li>\n<\/ul>\n<p>B\u1ea1n n\u00ean \u0111\u1eb7t nh\u1eefng c\u00e2u h\u1ecfi v\u1ec1 \u0111i\u1ec1u g\u00ec c\u00f3 th\u1ec3 l\u00e0 quan tr\u1ecdng \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<ul>\n<li>\n<h4><strong>Kh\u00f4ng \u0111\u01b0a ra qu\u00e1 nhi\u1ec1u c\u00e2u h\u1ecfi.<\/strong><\/h4>\n<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong>H\u00e3y gi\u1eef cu\u1ed9c kh\u1ea3o s\u00e1t c\u00e0ng ng\u1eafn c\u00e0ng t\u1ed1t. M\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t ng\u1eafn gi\u1eef t\u1ef7 l\u1ec7 ph\u1ea3n h\u1ed3i cao \u0111\u1ed3ng th\u1eddi kh\u00f4ng l\u00e0m kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y kh\u00f3 ch\u1ecbu. \u01afu ti\u00ean nh\u1eefng \u0111i\u1ec1u quan tr\u1ecdng b\u1ea1n mu\u1ed1n bi\u1ebft t\u1eeb kh\u00e1ch h\u00e0ng trong 5 \u2013 10 c\u00e2u h\u1ecfi.<\/p>\n<p><em><u>B\u00ean c\u1ea1nh \u0111\u00f3:<\/u><\/em> M\u1ed9t s\u1ed1 ng\u01b0\u1eddi \u0111\u1ec1 xu\u1ea5t Ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng g\u1ee3i \u00fd r\u1eb1ng ch\u1ec9 c\u1ea7n 2 c\u00e2u h\u1ecfi trong m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t: C\u00e2u h\u1ecfi v\u1ec1 \u0111i\u1ec1u kh\u00e1ch h\u00e0ng mu\u1ed1n doanh nghi\u1ec7p c\u1ea3i thi\u1ec7n v\u00e0 m\u1ed9t c\u00e2u h\u1ecfi m\u1edf. Ph\u01b0\u01a1ng ph\u00e1p n\u00e0y \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng r\u1ea5t hi\u1ec7u qu\u1ea3 \u0111\u1ed1i v\u1edbi nh\u1eefng doanh nghi\u1ec7p c\u00f3 kh\u1ed1i l\u01b0\u1ee3ng l\u1edbn ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng. Tuy nhi\u00ean, ph\u01b0\u01a1ng ph\u00e1p n\u00e0y s\u1ebd kh\u00f3 gi\u00fap \u00a0doanh nghi\u1ec7p t\u00ecm ra c\u00e1c v\u1ea5n \u0111\u1ec1 ti\u1ec1m \u1ea9n n\u1ebfu ch\u1ec9 l\u1ea5y \u00fd ki\u1ebfn t\u1eeb m\u1ed9t s\u1ed1 l\u01b0\u1ee3ng nh\u1ecf kh\u00e1ch h\u00e0ng. Ch\u00ednh v\u00ec v\u1eady, m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t n\u00ean bao g\u1ed3m th\u00eam nh\u1eefng c\u00e2u h\u1ecfi li\u00ean quan \u0111\u1ebfn d\u1ecbch v\u1ee5 gi\u00fap doanh nghi\u1ec7p x\u00e1c \u0111\u1ecbnh th\u00eam h\u1ecd c\u1ea7n ph\u1ea3i l\u00e0m g\u00ec.<\/p>\n<ul>\n<li>\n<h4><strong>Kh\u00f4ng \u0111\u01b0a ra nh\u1eefng c\u00e2u h\u1ecfi ti\u1ebfp th\u1ecb<\/strong><\/h4>\n<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong>\u0110\u1eebng \u0111\u01b0a ra nh\u1eefng c\u00e2u h\u1ecfi li\u00ean quan \u0111\u1ebfn doanh s\u1ed1:<\/p>\n<p>\u201c Ng\u00e2n s\u00e1ch c\u1ee7a b\u1ea1n trong n\u0103m t\u1edbi l\u00e0 bao nhi\u00eau?\u201d<\/p>\n<p>\u201c S\u1ed1 l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m c\u1ea7n cung c\u1ea5p?\u201d<\/p>\n<p>N\u1ebfu nh\u1eefng c\u00e2u h\u1ecfi tr\u00ean \u0111\u01b0\u1ee3c bao g\u1ed3m khi doanh nghi\u1ec7p mu\u1ed1n l\u1ea5y \u00fd ki\u1ebfn ph\u1ea3n h\u1ed3i v\u1ec1 s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5, c\u00f3 th\u1ec3 kh\u00e1ch h\u00e0ng s\u1ebd ngh\u0129 r\u1eb1ng \u0111\u00e2y ch\u1ec9 l\u00e0 m\u1ed9t c\u00e1ch \u0111\u1ec3 doanh nghi\u1ec7p b\u00e1n c\u00e1c m\u1eb7t h\u00e0ng c\u1ee7a h\u1ecd. T\u1ec9 l\u1ec7 ph\u1ea3n h\u1ed3i v\u00e0 s\u1ef1 tin t\u01b0\u1edfng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p s\u1ebd t\u1eeb \u0111\u00f3 c\u00f3 th\u1ec3 s\u1ee5t gi\u1ea3m \u0111\u00e1ng k\u1ec3.<\/p>\n<ul>\n<li>\n<h4><strong>Bao g\u1ed3m m\u1ed9t s\u1ed1 c\u00e2u h\u1ecfi ph\u1ea3n h\u1ed3i m\u1edf.<\/strong><\/h4>\n<\/li>\n<\/ul>\n<p>\u0110\u00e2y ch\u00ednh l\u00e0 nh\u1eefng c\u00e2u h\u1ecfi quan tr\u1ecdng b\u1edfi ch\u00fang s\u1ebd gi\u00fap doanh nghi\u1ec7p hi\u1ec3u h\u1ecd c\u1ea7n thay \u0111\u1ed5i nh\u1eefng g\u00ec v\u00e0 thay \u0111\u1ed5i b\u1eb1ng c\u00e1ch n\u00e0o. Tuy nhi\u00ean, qu\u00e1 nhi\u1ec1u c\u00e2u h\u1ecfi d\u1ea1ng n\u00e0y s\u1ebd khi\u1ebfn cu\u1ed9c kh\u1ea3o s\u00e1t tr\u1edf n\u00ean ph\u1ee9c t\u1ea1p \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng (2-3 c\u00e2u l\u00e0 \u0111\u1ee7).<\/p>\n<h3><span style=\"font-size: 80%\"><strong>2.2. C\u00e1ch ti\u1ebfp nh\u1eadn th\u00f4ng tin ph\u1ea3n h\u1ed3i.<\/strong><\/span><\/h3>\n<p><strong>\u00a0<\/strong>C\u00f3 r\u1ea5t nhi\u1ec1u c\u00e1ch \u0111\u1ec3 ti\u1ebfp nh\u1eadn th\u00f4ng tin ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng, nh\u01b0ng ch\u1ec9 c\u00f3 2 c\u00e1ch th\u1ef1c s\u1ef1 hi\u1ec7u qu\u1ea3 trong th\u1eddi bu\u1ed5i hi\u1ec7n t\u1ea1i:<\/p>\n<ul>\n<li>\n<h4><span style=\"font-size: 12pt\"><strong style=\"color: #555555\">L\u1ea5y \u00fd ki\u1ebfn kh\u00e1ch h\u00e0ng th\u00f4ng qua Internet.<\/strong><\/span><\/h4>\n<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong>Kh\u1ea3o s\u00e1t qua internet l\u00e0 m\u1ed9t c\u00e1ch r\u1ea5t t\u1ed1t \u0111\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c l\u01b0\u1ee3ng ph\u1ea3n h\u1ed3i l\u1edbn t\u1eeb kh\u00e1ch h\u00e0ng v\u1edbi chi ph\u00ed th\u1ea5p. Doanh nghi\u1ec7p c\u00f3 th\u1ec3 th\u00f4ng qua internet \u0111\u1ec3 thu th\u1eadp l\u01b0\u1ee3ng l\u1edbn ph\u1ea3n h\u1ed3i t\u1eeb nh\u1eefng ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u00e1 nh\u00e2n, l\u1ea5y \u00fd ki\u1ebfn kh\u00e1ch h\u00e0ng khi k\u1ebft th\u00fac m\u1ed9t n\u1ed9i dung t\u01b0\u01a1ng t\u00e1c, thu th\u1eadp th\u00f4ng tin t\u1eeb c\u00e1c kh\u00e1ch h\u00e0ng \u0111\u00e3 tham gia m\u1ed9t h\u1ed9i th\u1ea3o,&#8230;<\/p>\n<ul>\n<li>\n<h4><strong>L\u1ea5y \u00fd ki\u1ebfn kh\u00e1ch h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i.<\/strong><\/h4>\n<\/li>\n<\/ul>\n<p>G\u1ecdi \u0111i\u1ec7n cho kh\u00e1ch h\u00e0ng \u0111\u1ec3 l\u1ea5y \u00fd ki\u1ebfn c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u00e0 s\u1ef1 tin t\u01b0\u1edfng. \u0110\u1ed1i v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng d\u00e0i h\u1ea1n, th\u1ef1c hi\u1ec7n vi\u1ec7c n\u00e0y qua \u0111i\u1ec7n tho\u1ea1i m\u1ed7i 6 th\u00e1ng, lu\u00e2n chuy\u1ec3n kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng b\u1ea1n kh\u00f4ng l\u00e0m phi\u1ec1n h\u1ecd qu\u00e1 nhi\u1ec1u.<\/p>\n<p>Ph\u1ecfng v\u1ea5n b\u1eb1ng \u0111i\u1ec7n tho\u1ea1i tuy cung c\u1ea5p nh\u1eefng th\u00f4ng tin gi\u00e1 tr\u1ecb nh\u01b0ng kh\u00e1 t\u1ed1n k\u00e9m v\u00e0 khi\u1ebfn m\u1ed9t s\u1ed1 kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y phi\u1ec1n ph\u1ee9c. Ch\u00ednh v\u00ec v\u1eady, c\u00f3 th\u1ec3 doanh nghi\u1ec7p s\u1ebd mu\u1ed1n gi\u1edbi h\u1ea1n ch\u00fang ch\u1ec9 d\u00e0nh cho c\u00e1c kh\u00e1ch h\u00e0ng quan tr\u1ecdng.<\/p>\n<h2><span style=\"font-size: 80%\"><strong>3. H\u00e0nh \u0111\u1ed9ng.<\/strong><\/span><\/h2>\n<p><strong>\u00a0<\/strong>Sau khi \u0111\u00e3 bi\u1ebft \u0111\u01b0\u1ee3c suy ngh\u0129 c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111\u1ebfn l\u00fac doanh nghi\u1ec7p ph\u1ea3i h\u00e0nh \u0111\u1ed9ng.<\/p>\n<p>Xem l\u1ea1i c\u00e1c ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng, x\u00e1c \u0111\u1ecbnh c\u00e1ch th\u1ee9c v\u00e0 nh\u1eefng \u0111i\u1ec1u c\u1ea7n thay \u0111\u1ed5i trong doanh nghi\u1ec7p \u0111\u1ec3 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5. N\u1ebfu b\u1ea1n ch\u01b0a r\u00f5 v\u1ec1 nh\u1eefng \u0111i\u1ec3m c\u1ea7n c\u1ea3i thi\u1ec7n, h\u00e3y xem x\u00e9t li\u00ean l\u1ea1c v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u00e3 cung c\u1ea5p c\u00e1c ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c \u0111\u1ec3 t\u00ecm hi\u1ec3u r\u00f5 h\u01a1n.<\/p>\n<p>Nh\u1eefng thay \u0111\u1ed5i tr\u00ean c\u1ea7n ph\u1ea3i \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n. N\u1ebfu doanh nghi\u1ec7p kh\u00f4ng th\u1ef1c hi\u1ec7n b\u1ea5t c\u1ee9 s\u1ef1 c\u1ea3i thi\u1ec7n n\u00e0o sau khi thu th\u1eadp th\u00f4ng tin t\u1eeb kh\u00e1ch h\u00e0ng s\u1ebd khi\u1ebfn vi\u1ec7c ph\u1ea3n h\u1ed3i tr\u1edf n\u00ean l\u00e3ng ph\u00ed th\u1eddi gian v\u00e0 c\u00f4ng s\u1ee9c c\u1ee7a doanh nghi\u1ec7p c\u0169ng nh\u01b0 c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<h2><span style=\"font-size: 80%\"><strong>4. H\u00e3y \u0111\u1ec3 kh\u00e1ch h\u00e0ng bi\u1ebft r\u1eb1ng b\u1ea1n \u0111\u00e3 l\u1eafng nghe \u00fd ki\u1ebfn c\u1ee7a h\u1ecd.<\/strong><\/span><\/h2>\n<p><strong>\u00a0<\/strong>Sau khi l\u1ea5y \u00fd ki\u1ebfn ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng, k\u1ebft qu\u1ea3 \u0111\u00e3 \u0111\u01b0\u1ee3c ph\u00e2n t\u00edch, doanh nghi\u1ec7p \u0111\u00e3 th\u1ef1c hi\u1ec7n thay \u0111\u1ed5i, c\u00f3 th\u1ec3 b\u1ea1n s\u1ebd mu\u1ed1n kh\u00e1ch h\u00e0ng bi\u1ebft r\u1eb1ng \u00fd ki\u1ebfn c\u1ee7a h\u1ecd \u0111\u00e3 \u0111\u01b0\u1ee3c l\u1eafng nghe.<\/p>\n<p>Th\u1eadt v\u1eady, kh\u00e1ch h\u00e0ng \u0111\u00e3 \u0111\u1ea7u t\u01b0 th\u1eddi gian v\u00e0 c\u00f4ng s\u1ee9c \u0111\u1ec3 cung c\u1ea5p th\u00f4ng tin ph\u1ea3n h\u1ed3i t\u1edbi doanh nghi\u1ec7p. B\u01b0\u1edbc n\u00e0y c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n \u0111\u01a1n gi\u1ea3n nh\u01b0 g\u1eedi email t\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng c\u00f3 ph\u1ea3n h\u1ed3i quan tr\u1ecdng \u0111\u00e3 gi\u00fap doanh nghi\u1ec7p thay \u0111\u1ed5i v\u00e0 cho h\u1ecd bi\u1ebft doanh nghi\u1ec7p \u0111\u00e3 thay \u0111\u1ed5i nh\u01b0 th\u1ebf n\u00e0o nh\u1edd nh\u1eefng ph\u1ea3n h\u1ed3i \u0111\u00f3.<\/p>\n<p>Xem th\u00eam b\u00e0i vi\u1ebft: <a href=\"https:\/\/miraway.vn\/blog\/giam-thoi-gian-cho-o-cac-van-phong-chinh-phu-hanh-chinh-cong\/\">Gi\u1ea3m th\u1eddi gian ch\u1edd \u1edf c\u00e1c v\u0103n ph\u00f2ng ch\u00ednh ph\u1ee7, h\u00e0nh ch\u00ednh c\u00f4ng.<\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>B\u1ea1n l\u00e0 m\u1ed9t ch\u1ee7 doanh nghi\u1ec7p th\u00f4ng minh? B\u1ea1n lu\u00f4n c\u1eadp nh\u1eadt nh\u1eefng xu h\u01b0\u1edbng m\u1edbi nh\u1ea5t? B\u1ea1n r\u1ea5t th\u00edch c\u00e1c \u00fd t\u01b0\u1edfng v\u1ec1 ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng, v\u00e0 c\u00f3 th\u1ec3 b\u1ea1n \u0111\u00e3 nghe v\u1ec1 Ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng NPS (Net Promoter Score) nh\u01b0ng quy m\u00f4 doanh nghi\u1ec7p b\u1ea1n [&#8230;]\n","protected":false},"author":1,"featured_media":4521,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[167],"tags":[206,219],"class_list":["post-4519","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-he-thong-khao-sat-va-phan-hoi","tag-khao-sat-va-phan-hoi-khach-hang","tag-phan-hoi-khach-hang"],"featured_image_url":"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2020\/07\/4-buoc-de-doanh-nghiep-b2b-tao-chien-luoc-phan-hoi-khach-hang-thanh-cong-1-1-1.png","_links":{"self":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/4519"}],"collection":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/comments?post=4519"}],"version-history":[{"count":0,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/4519\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media\/4521"}],"wp:attachment":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media?parent=4519"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/categories?post=4519"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/tags?post=4519"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}