{"id":4482,"date":"2020-07-08T11:33:58","date_gmt":"2020-07-08T11:33:58","guid":{"rendered":"https:\/\/miraway-cetm.com\/?p=4482"},"modified":"2020-07-08T11:33:58","modified_gmt":"2020-07-08T11:33:58","slug":"5-ly-do-khien-khach-hang-khong-de-lai-phan-hoi","status":"publish","type":"post","link":"https:\/\/miraway.vn\/blog\/5-ly-do-khien-khach-hang-khong-de-lai-phan-hoi\/","title":{"rendered":"5 L\u00fd Do Khi\u1ebfn Kh\u00e1ch H\u00e0ng Kh\u00f4ng \u0110\u1ec3 L\u1ea1i Ph\u1ea3n H\u1ed3i"},"content":{"rendered":"

Ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng<\/a> l\u00e0 c\u00f4ng c\u1ee5 t\u1ed1t nh\u1ea5t \u0111\u1ec3 \u0111o l\u01b0\u1eddng ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p. B\u1ea1n s\u1ebd bi\u1ebft \u0111\u01b0\u1ee3c nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng th\u00edch ho\u1eb7c kh\u00f4ng th\u00edch v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 ho\u1eb7c \u0111i\u1ec1u g\u00ec khi\u1ebfn h\u1ecd r\u1eddi b\u1ecf b\u1ea1n \u0111\u1ec3 chuy\u1ec3n sang \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh.<\/p>\n

\"5<\/p>\n

Nh\u01b0ng ngay c\u1ea3 khi b\u1ea1n y\u00eau c\u1ea7u ph\u1ea3n h\u1ed3i th\u00ec c\u0169ng kh\u00f4ng c\u00f3 g\u00ec \u0111\u1ea3m b\u1ea3o r\u1eb1ng b\u1ea1n s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c \u0111\u1ea7y \u0111\u1ee7 c\u00e2u tr\u1ea3 l\u1eddi. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 5 l\u00fd do ph\u1ed5 bi\u1ebfn khi\u1ebfn cho kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n kh\u00f4ng mu\u1ed1n cung c\u1ea5p c\u00e2u ph\u1ea3n h\u1ed3i cho doanh nghi\u1ec7p.<\/p>\n

1. Thi\u1ebft k\u1ebf form kh\u1ea3o s\u00e1t kh\u00f4ng ph\u00f9 h\u1ee3p.<\/strong><\/span><\/h2>\n

Trong nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p, kh\u00e1ch h\u00e0ng kh\u00f4ng mu\u1ed1n tr\u1ea3 l\u1eddi y\u00eau c\u1ea7u ph\u1ea3n h\u1ed3i c\u1ee7a b\u1ea1n ch\u1ec9 \u0111\u01a1n gi\u1ea3n l\u00e0 v\u00ec form thi\u1ebft k\u1ebf kh\u1ea3o s\u00e1t kh\u00f4ng \u0111\u00fang ho\u1eb7c kh\u00f4ng ph\u00f9 h\u1ee3p. Cu\u1ed9c kh\u1ea3o s\u00e1t c\u00f3 th\u1ec3 qu\u00e1 d\u00e0i v\u00e0 m\u1ecdi ng\u01b0\u1eddi kh\u00f4ng mu\u1ed1n th\u1ef1c hi\u1ec7n n\u00f3. C\u0169ng c\u00f3 th\u1ec3 nh\u1eefng c\u00e2u h\u1ecfi \u0111\u01b0a ra kh\u00f4ng ph\u00f9 h\u1ee3p v\u1edbi nh\u1eefng tr\u1ea3i nghi\u1ec7m m\u00e0 h\u1ecd c\u00f3.<\/p>\n

2. Kh\u00e1ch h\u00e0ng ngh\u0129 b\u1ea1n kh\u00f4ng quan t\u00e2m.<\/strong><\/span><\/h2>\n

Th\u1ed1ng k\u00ea cho th\u1ea5y c\u00f3 t\u1edbi 68% kh\u00e1ch h\u00e0ng s\u1ebd r\u1eddi b\u1ecf th\u01b0\u01a1ng hi\u1ec7u ch\u1ec9 v\u00ec h\u1ecd c\u1ea3m th\u1ea5y kh\u00f4ng \u0111\u01b0\u1ee3c quan t\u00e2m v\u00e0 \u0111\u00e1nh gi\u00e1 cao. V\u00e0 vi\u1ec7c y\u00eau c\u1ea7u ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng c\u0169ng c\u00f3 th\u1ec3 s\u1ebd b\u1ecb b\u1ecf qua v\u1edbi l\u00fd do t\u01b0\u01a1ng t\u1ef1. Vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00f4ng \u0111\u00fang c\u00e1ch c\u00f3 th\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y doanh nghi\u1ec7p kh\u00f4ng quan t\u00e2m v\u00e0 t\u00f4n tr\u1ecdng \u00fd ki\u1ebfn c\u1ee7a h\u1ecd n\u00ean h\u1ecd s\u1ebd c\u00f3 xu h\u01b0\u1edbng kh\u00f4ng \u0111\u1ec3 l\u1ea1i ph\u1ea3n h\u1ed3i khi \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u.<\/p>\n

3. Kh\u00e1ch h\u00e0ng kh\u00f4ng bi\u1ebft b\u1ea1n s\u1eed d\u1ee5ng ph\u1ea3n h\u1ed3i v\u00e0o m\u1ee5c \u0111\u00edch g\u00ec.<\/strong><\/span><\/h2>\n

N\u1ebfu b\u1ea1n kh\u00f4ng cung c\u1ea5p l\u00fd do v\u00ec sao b\u1ea1n l\u1ea1i y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng \u0111\u1ec3 l\u1ea1i ph\u1ea3n h\u1ed3i th\u00ec h\u1ecd s\u1ebd c\u1ea3m th\u1ea5y r\u1eb1ng vi\u1ec7c kh\u1ea3o s\u00e1t kh\u00f4ng mang l\u1ea1i nhi\u1ec1u \u00fd ngh\u0129a v\u00e0 h\u1ecd s\u1ebd d\u1ec5 d\u00e0ng b\u1ecf qua vi\u1ec7c n\u00e0y. H\u00e3y n\u00f3i \u0111\u1ebfn vi\u1ec7c c\u1eadp nh\u1eadt s\u1ea3n ph\u1ea9m, thay \u0111\u1ed5i ch\u00ednh s\u00e1ch ho\u1eb7c b\u1ea5t c\u1ee9 m\u1ee5c ti\u00eau n\u00e0o m\u00e0 doanh nghi\u1ec7p \u0111ang mu\u1ed1n c\u1ea3i thi\u1ec7n th\u00f4ng qua vi\u1ec7c thu th\u1eadp ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng.<\/p>\n

Kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u00e1nh gi\u00e1 cao th\u01b0\u01a1ng hi\u1ec7u n\u1ebfu h\u1ecd bi\u1ebft r\u1eb1ng ti\u1ebfng n\u00f3i c\u1ee7a h\u1ecd \u0111\u00e3 \u0111\u01b0\u1ee3c l\u1eafng nghe v\u00e0 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng v\u00e0o nh\u1eefng m\u1ee5c ti\u00eau h\u1eefu \u00edch.<\/p>\n

4. G\u1eedi kh\u1ea3o s\u00e1t qu\u00e1 mu\u1ed9n.<\/strong><\/span><\/h2>\n

C\u00f3 nhi\u1ec1u doanh nghi\u1ec7p g\u1eedi kh\u1ea3o s\u00e1t sau v\u00e0i ng\u00e0y ho\u1eb7c th\u1eadm ch\u00ed l\u00e0 v\u00e0i tu\u1ea7n k\u1ec3 t\u1eeb khi k\u1ebft th\u00fac t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y khi\u1ebfn cho th\u00f4ng tin kh\u1ea3o s\u00e1t thu th\u1eadp \u0111\u01b0\u1ee3c tr\u1edf n\u00ean \u00edt ch\u00ednh x\u00e1c h\u01a1n, th\u1eadm ch\u00ed c\u00f2n khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n tr\u1ea3 l\u1eddi \u00edt h\u01a1n so v\u1edbi vi\u1ec7c g\u1eedi ph\u1ea3n h\u1ed3i theo th\u1eddi gian th\u1ef1c ho\u1eb7c y\u00eau c\u1ea7u ph\u1ea3n h\u1ed3i ngay t\u1ea1i \u0111i\u1ec3m giao d\u1ecbch.<\/span><\/p>\n

5. C\u00e2u h\u1ecfi r\u1ed9ng v\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a.<\/strong><\/span><\/h2>\n

M\u1ed9t c\u00e2u h\u1ecfi qu\u00e1 r\u1ed9ng c\u00f3 th\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n ph\u00e2n v\u00e2n v\u00e0 kh\u00f4ng tr\u1ea3 l\u1eddi. Kh\u00f4ng ph\u1ea3i kh\u00e1ch h\u00e0ng n\u00e0o c\u0169ng s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 gi\u1ed1ng nhau n\u00ean nh\u1eefng c\u00e2u h\u1ecfi chung chung th\u01b0\u1eddng kh\u00f4ng \u0111\u01b0a l\u1ea1i k\u1ebft qu\u1ea3 ch\u00ednh x\u00e1c v\u00e0 t\u1ef7 l\u1ec7 tr\u1ea3 l\u1eddi ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng c\u0169ng th\u1ea5p h\u01a1n.<\/p>\n

H\u00e3y \u0111\u01b0a ra nh\u1eefng c\u00e2u h\u1ecfi mang t\u00ednh c\u00e1 nh\u00e2n h\u00f3a nhi\u1ec1u h\u01a1n d\u1ef1a v\u00e0o d\u1eef li\u1ec7u v\u1ec1 \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 t\u1ed1t nh\u1ea5t.<\/p>\n

Xem th\u00eam b\u00e0i vi\u1ebft: Chi nh\u00e1nh k\u1ef9 thu\u1eadt s\u1ed1 gi\u00fap c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng trong l\u0129nh v\u1ef1c vi\u1ec5n th\u00f4ng.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng l\u00e0 c\u00f4ng c\u1ee5 t\u1ed1t nh\u1ea5t \u0111\u1ec3 \u0111o l\u01b0\u1eddng ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p. B\u1ea1n s\u1ebd bi\u1ebft \u0111\u01b0\u1ee3c nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng th\u00edch ho\u1eb7c kh\u00f4ng th\u00edch v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 ho\u1eb7c \u0111i\u1ec1u g\u00ec khi\u1ebfn h\u1ecd r\u1eddi b\u1ecf b\u1ea1n \u0111\u1ec3 chuy\u1ec3n sang \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh. Nh\u01b0ng ngay c\u1ea3 khi […]\n","protected":false},"author":1,"featured_media":4488,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[167],"tags":[206],"class_list":["post-4482","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-he-thong-khao-sat-va-phan-hoi","tag-khao-sat-va-phan-hoi-khach-hang"],"featured_image_url":"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2020\/07\/5-ly-do-khach-hang-khong-de-lai-phan-hoi-1-1-1.jpg","_links":{"self":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/4482"}],"collection":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/comments?post=4482"}],"version-history":[{"count":0,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/4482\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media\/4488"}],"wp:attachment":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media?parent=4482"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/categories?post=4482"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/tags?post=4482"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}