{"id":4408,"date":"2020-07-15T09:30:40","date_gmt":"2020-07-15T09:30:40","guid":{"rendered":"https:\/\/miraway-cetm.com\/?p=4408"},"modified":"2020-07-15T09:30:40","modified_gmt":"2020-07-15T09:30:40","slug":"cai-thien-trai-nghiem-khach-hang-truc-tuyen","status":"publish","type":"post","link":"https:\/\/miraway.vn\/blog\/cai-thien-trai-nghiem-khach-hang-truc-tuyen\/","title":{"rendered":"C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng Tr\u1ef1c Tuy\u1ebfn"},"content":{"rendered":"

Trung b\u00ecnh c\u00e1c c\u00f4ng ty \u0111ang m\u1ea5t t\u1edbi 23% doanh thu tr\u1ef1c tuy\u1ebfn h\u00e0ng n\u0103m do cung c\u1ea5p tr\u1ea3i nghi\u1ec7m tr\u1ef1c tuy\u1ebfn kh\u00f4ng t\u1ed1t. C\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch tr\u1ef1c tuy\u1ebfn s\u1ebd gi\u00fap doanh nghi\u1ec7p t\u0103ng tr\u01b0\u1edfng doanh thu v\u00e0 n\u00e2ng cao h\u00ecnh \u1ea3nh th\u01b0\u01a1ng hi\u1ec7u t\u1ed1t h\u01a1n. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 chi\u1ebfn l\u01b0\u1ee3c gi\u00fap b\u1ea1n c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/a> tr\u1ef1c tuy\u1ebfn t\u1ed1t h\u01a1n.<\/p>\n

1 T\u1ea1o tr\u1ea3i nghi\u1ec7m th\u1ef1c t\u1ebf \u1ea3o t\u0103ng c\u01b0\u1eddng VR<\/strong><\/span><\/h2>\n

\"tr\u1ea3i<\/p>\n

M\u1ed9t trong nh\u1eefng l\u00fd do khi\u1ebfn kh\u00e1ch h\u00e0ng y\u00eau th\u00edch c\u00e1c c\u1eeda h\u00e0ng truy\u1ec1n th\u1ed1ng l\u00e0 kh\u1ea3 n\u0103ng ch\u1ecdn v\u00e0 t\u01b0\u01a1ng t\u00e1c tr\u1ef1c ti\u1ebfp v\u1edbi s\u1ea3n ph\u1ea9m. C\u00e1c trang web th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed c\u0169ng c\u00f3 th\u1ec3 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m t\u01b0\u01a1ng t\u1ef1 v\u1edbi vi\u1ec7c s\u1eed d\u1ee5ng video, \u00e2m thanh, h\u00ecnh \u1ea3nh 3d…. \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 c\u00e1i nh\u00ecn tr\u1ef1c quan h\u01a1n.<\/p>\n

C\u00f3 77% ng\u01b0\u1eddi ti\u00eau d\u00f9ng mu\u1ed1n s\u1eed d\u1ee5ng th\u1ef1c t\u1ebf t\u0103ng c\u01b0\u1eddng \u0111\u1ec3 c\u00f3 th\u1ec3 quan s\u00e1t k\u1ef9 h\u01a1n v\u1ec1 m\u00e0u s\u1eafc v\u00e0 ki\u1ec3u d\u00e1ng c\u1ee7a s\u1ea3n ph\u1ea9m gi\u1ed1ng nh\u01b0 \u0111\u1ebfn tr\u1ef1c ti\u1ebfp c\u1eeda h\u00e0ng. H\u00e3y \u0111\u1ec3 kh\u00e1ch h\u00e0ng tr\u1ea3i nghi\u1ec7m s\u1ea3n ph\u1ea9m tr\u1ef1c ti\u1ebfp tr\u00ean trang web b\u1eb1ng c\u00f4ng ngh\u1ec7 th\u1ef1c t\u1ebf \u1ea3o AR.\u00a0 N\u1ebfu kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 th\u1ea5y ch\u00ednh x\u00e1c \u0111\u1ed3 n\u1ed9i th\u1ea5t m\u1edbi c\u1ee7a h\u1ecd tr\u00f4ng nh\u01b0 th\u1ebf n\u00e0o trong nh\u00e0 c\u1ee7a h\u1ecd th\u00ec h\u1ecd s\u1ebd tin t\u01b0\u1edfng th\u01b0\u01a1ng hi\u1ec7u v\u00e0 t\u1ef7 l\u1ec7 \u0111\u1eb7t h\u00e0ng s\u1ebd cao h\u01a1n.<\/p>\n

2. C\u00e1 nh\u00e2n h\u00f3a.<\/strong><\/span><\/h2>\n

59% c\u00e1c nh\u00e0 ti\u1ebfp th\u1ecb \u0111\u1ea1t t\u1ef7 l\u1ec7 t\u0103ng tr\u01b0\u1edfng ROI t\u1ed1t h\u01a1n sau khi th\u1ef1c hi\u1ec7n vi\u1ec7c c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m tr\u00ean c\u1eeda h\u00e0ng online. H\u00e3y c\u00e1 nh\u00e2n h\u00f3a nh\u1eefng \u0111i\u1ec3m ti\u1ebfp x\u00fac v\u1edbi kh\u00e1ch h\u00e0ng nh\u01b0 l\u1eddi ch\u00e0o v\u00e0o website, hi\u1ec7n th\u1ecb danh m\u1ee5c \u0111\u01b0\u1ee3c xem g\u1ea7n \u0111\u00e2y, danh s\u00e1ch \u0111\u01b0\u1ee3c \u0111\u1ec1 xu\u1ea5t d\u1ef1a tr\u00ean c\u00e1c m\u1ee5c m\u00e0 h\u1ecd \u0111\u00e3 xem… G\u1eedi nh\u1eefng email \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a cho kh\u00e1ch h\u00e0ng nh\u1eb1m t\u0103ng t\u1ef7 l\u1ec7 quay l\u1ea1i…<\/p>\n

3. T\u0103ng b\u00e1n h\u00e0ng v\u00e0 b\u00e1n ch\u00e9o.<\/strong><\/span><\/h2>\n

Khi kh\u00e1ch h\u00e0ng truy c\u1eadp website h\u00e3y cung c\u1ea5p cho h\u1ecd nh\u1eefng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u00f3 li\u00ean quan t\u1edbi nh\u1eefng s\u1ea3n ph\u1ea9m m\u00e0 h\u1ecd \u0111ang quan t\u00e2m \u0111\u1ec3 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m tr\u1ef1c tuy\u1ebfn t\u1ed1t h\u01a1n. H\u00e3y \u0111\u1ea3m b\u1ea3o ch\u1ec9 hi\u1ec7n th\u1ecb nh\u1eefng s\u1ea3n ph\u1ea9m c\u00f3 li\u00ean quan v\u00e0 b\u1ed5 sung cho s\u1ea3n ph\u1ea9m \u1edf trong gi\u1ecf h\u00e0ng c\u1ee7a kh\u00e1ch.<\/p>\n

4. Gi\u1ea3m t\u1ef7 l\u1ec7 r\u1eddi b\u1ecf gi\u1ecf h\u00e0ng.<\/strong><\/span><\/h2>\n

Theo th\u1ed1ng k\u00ea trong n\u0103m 2016 c\u00f3 t\u1edbi 69% kh\u00e1ch h\u00e0ng t\u1eeb b\u1ecf mua h\u00e0ng sau khi \u0111\u00e3 th\u00eam s\u1ea3n ph\u1ea9m v\u00e0o gi\u1ecf h\u00e0ng. H\u00e3y t\u00ecm hi\u1ec3u l\u00fd do t\u1ea1i sao kh\u00e1ch h\u00e0ng l\u1ea1i t\u1eeb b\u1ecf mua h\u00e0ng \u1edf b\u01b0\u1edbc cu\u1ed1i, c\u00f3 ph\u1ea3i h\u00ecnh th\u1ee9c thanh to\u00e1n, giao h\u00e0ng kh\u00f4ng ph\u00f9 h\u1ee3p? Ho\u1eb7c ch\u00ednh s\u00e1ch ho\u00e0n tr\u1ea3 c\u1ee7a doanh nghi\u1ec7p kh\u00f4ng th\u1ecfa \u0111\u00e1ng?…<\/p>\n

Sau khi x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c l\u00fd do kh\u00e1ch h\u00e0ng t\u1eeb b\u1ecf mua h\u00e0ng, h\u00e3y g\u1eedi m\u1ed9t li\u00ean k\u1ebft h\u01b0\u1edbng d\u1eabn chi ti\u1ebft \u0111\u1ec3 ng\u01b0\u1eddi mua quay l\u1ea1i gi\u1ecf h\u00e0ng.<\/p>\n

5. Th\u00eam ph\u1ea7n \u0111\u00e1nh gi\u00e1 kh\u00e1ch h\u00e0ng.<\/strong><\/span><\/h2>\n

M\u1ecdi ng\u01b0\u1eddi th\u01b0\u1eddng \u0111\u00e1nh gi\u00e1 cao nh\u1eefng ph\u1ea3n h\u1ed3i v\u1ec1 s\u1ea3n ph\u1ea9m,d\u1ecbch v\u1ee5 t\u1eeb nh\u1eefng kh\u00e1ch h\u00e0ng th\u1ef1c t\u1ebf tr\u01b0\u1edbc khi mua h\u00e0ng. Vi\u1ec7c \u0111\u01b0a nh\u1eefng ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c c\u1ee7a kh\u00e1ch h\u00e0ng th\u1ef1c l\u00ean website c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng l\u1edbn \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh mua s\u1ea3n ph\u1ea9m c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110\u00e1nh gi\u00e1 c\u1ee7a kh\u00e1ch h\u00e0ng c\u0169ng l\u00e0 m\u1ed9t c\u00e1ch tuy\u1ec7t v\u1eddi \u0111\u1ec3 cho ng\u01b0\u1eddi xem bi\u1ebft \u0111\u01b0\u1ee3c nh\u1eefng s\u1ea3n ph\u1ea9m c\u00f3 ch\u1ea5t l\u01b0\u1ee3ng t\u1ed1t nh\u1ea5t v\u00e0 \u0111\u01b0\u1ee3c mua nhi\u1ec1u nh\u1ea5t.<\/p>\n

K\u1ebft lu\u1eadn.<\/strong><\/span><\/h2>\n

Trong m\u1ed9t kh\u1ea3o s\u00e1t c\u1ee7a Emarketer th\u1ef1c hi\u1ec7n cho th\u1ea5y 49% ng\u01b0\u1eddi mua h\u00e0ng tr\u1ef1c tuy\u1ebfn \u0111\u00e1nh gi\u00e1 cao s\u1ef1 l\u1ef1a ch\u1ecdn s\u1ea3n ph\u1ea9m t\u1ed1t v\u00e0 40% quan t\u00e2m \u0111\u1ebfn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/a> tr\u1ef1c tuy\u1ebfn t\u1ed1t c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i v\u00e0 n\u00e2ng cao gi\u00e1 tr\u1ecb th\u01b0\u01a1ng hi\u1ec7u cho doanh nghi\u1ec7p.<\/p>\n

Xem th\u00eam b\u00e0i vi\u1ebft: 5 L\u00fd do khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f4ng \u0111\u1ec3 l\u1ea1i ph\u1ea3n h\u1ed3i<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Trung b\u00ecnh c\u00e1c c\u00f4ng ty \u0111ang m\u1ea5t t\u1edbi 23% doanh thu tr\u1ef1c tuy\u1ebfn h\u00e0ng n\u0103m do cung c\u1ea5p tr\u1ea3i nghi\u1ec7m tr\u1ef1c tuy\u1ebfn kh\u00f4ng t\u1ed1t. C\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch tr\u1ef1c tuy\u1ebfn s\u1ebd gi\u00fap doanh nghi\u1ec7p t\u0103ng tr\u01b0\u1edfng doanh thu v\u00e0 n\u00e2ng cao h\u00ecnh \u1ea3nh th\u01b0\u01a1ng hi\u1ec7u t\u1ed1t h\u01a1n. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 chi\u1ebfn l\u01b0\u1ee3c […]\n","protected":false},"author":1,"featured_media":4503,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[11],"tags":[232],"class_list":["post-4408","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trai-nghiem-khach-hang","tag-trai-nghiem-khach-hang"],"featured_image_url":"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2020\/07\/trai-nghiem-khach-hang-truc-tuyen-1-1-1.jpg","_links":{"self":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/4408"}],"collection":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/comments?post=4408"}],"version-history":[{"count":0,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/4408\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media\/4503"}],"wp:attachment":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media?parent=4408"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/categories?post=4408"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/tags?post=4408"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}