{"id":4383,"date":"2020-05-27T10:16:19","date_gmt":"2020-05-27T10:16:19","guid":{"rendered":"https:\/\/miraway-cetm.com\/?p=4383"},"modified":"2020-05-27T10:16:19","modified_gmt":"2020-05-27T10:16:19","slug":"cach-tra-loi-nhung-phan-hoi-tieu-cuc-cua-khach-hang","status":"publish","type":"post","link":"https:\/\/miraway.vn\/blog\/cach-tra-loi-nhung-phan-hoi-tieu-cuc-cua-khach-hang\/","title":{"rendered":"C\u00e1ch Tr\u1ea3 L\u1eddi Nh\u1eefng Ph\u1ea3n H\u1ed3i Ti\u00eau C\u1ef1c C\u1ee7a Kh\u00e1ch H\u00e0ng"},"content":{"rendered":"

Nh\u1eefng ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c s\u1ebd cho ph\u00e9p b\u1ea1n theo d\u00f5i hi\u1ec7u su\u1ea5t c\u1ee7a doanh nghi\u1ec7p v\u00e0 c\u1ea3nh b\u00e1o b\u1ea1n v\u1ec1 nh\u1eefng thay \u0111\u1ed5i quan tr\u1ecdng m\u00e0 doanh nghi\u1ec7p c\u1ea7n th\u1ef1c hi\u1ec7n \u0111\u1ec3 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/a>.<\/p>\n

Nh\u01b0ng vi\u1ec7c x\u1eed l\u00fd nh\u1eefng ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c l\u00e0 kh\u00f4ng h\u1ec1 d\u1ec5 d\u00e0ng. N\u00f3 l\u00e0m ch\u00fang ta c\u1ea3m th\u1ea5y gi\u1eadn d\u1eef, m\u1ea5t ki\u1ec3m so\u00e1t v\u00e0 gi\u1ea3m hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c. Tuy nhi\u00ean m\u1ed9t ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c c\u00f3 th\u1ec3 x\u1ea3y ra b\u1ea5t c\u1ee9 l\u00fac n\u00e0o cho d\u00f9 doanh nghi\u1ec7p b\u1ea1n c\u00f3 \u0111\u01b0\u1ee3c nhi\u1ec1u kh\u00e1ch h\u00e0ng y\u00eau th\u00edch \u0111\u1ebfn \u0111\u00e2u.<\/p>\n

\"tr\u1ea3<\/p>\n

Ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c n\u1ebfu kh\u00f4ng x\u1eed l\u00fd t\u1ed1t s\u1ebd g\u00e2y \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn h\u00ecnh \u1ea3nh th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a doanh nghi\u1ec7p b\u1ea1n trong m\u1eaft ng\u01b0\u1eddi ti\u00eau d\u00f9ng. Tr\u00ean th\u1ef1c t\u1ebf 84% m\u1ecdi ng\u01b0\u1eddi tin t\u01b0\u1edfng v\u00e0o \u0111\u00e1nh gi\u00e1 online nhi\u1ec1u nh\u01b0 m\u1ed9t l\u1eddi \u0111\u1ec1 xu\u1ea5t \u0111\u1ebfn t\u1eeb c\u00e1 nh\u00e2n c\u1ee5 th\u1ec3.<\/p>\n

V\u1eady l\u00e0m th\u1ebf n\u00e0o tr\u1ea3 l\u1eddi m\u1ed9t ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c \u0111\u1ec3 kh\u00e1ch h\u00e0ng kh\u00f4ng c\u1ea3m th\u1ea5y kh\u00f3 ch\u1ecbu m\u00e0 r\u1eddi b\u1ecf th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n.<\/p>\n

C\u00e1c c\u00e1ch tr\u1ea3 l\u1eddi ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c c\u1ee7a kh\u00e1ch h\u00e0ng<\/p>\n

    \n
  1. Th\u1eeba nh\u1eadn v\u1ea5n \u0111\u1ec1.<\/li>\n
  2. \u0110\u01b0a ra l\u1eddi xin l\u1ed7i.<\/li>\n
  3. Cung c\u1ea5p m\u1ed9t l\u1eddi gi\u1ea3i th\u00edch n\u1ebfu th\u1eadt s\u1ef1 c\u1ea7n thi\u1ebft.<\/li>\n
  4. G\u1eedi k\u00e8m m\u1ed9t ph\u1ea7n qu\u00e0 cho kh\u00e1ch h\u00e0ng.<\/li>\n<\/ol>\n

    1. Th\u1eeba nh\u1eadn v\u1ea5n \u0111\u1ec1.<\/strong><\/span><\/h2>\n

    Trong h\u1ea7u h\u1ebft c\u00e1c tr\u01b0\u1eddng h\u1ee3p, th\u1eadm ch\u00ed ngay c\u1ea3 khi b\u1ea1n kh\u00f4ng ngh\u0129 kh\u00e1ch h\u00e0ng \u0111\u00fang th\u00ec \u0111i\u1ec1u quan tr\u1ecdng \u0111\u1ea7u ti\u00ean l\u00e0 th\u1eeba nh\u1eadn v\u1ea5n \u0111\u1ec1. H\u00e3y c\u1ea3m \u01a1n kh\u00e1ch h\u00e0ng v\u00ec \u0111\u00e3 cho b\u1ea1n bi\u1ebft v\u1ec1 v\u1ea5n \u0111\u1ec1 n\u00e0y. Cho h\u1ecd th\u1ea5y r\u1eb1ng b\u1ea1n hi\u1ec3u h\u1eadu qu\u1ea3 c\u1ee7a m\u1ed9t tr\u1ea3i nghi\u1ec7m t\u1ed3i \u1ea3nh h\u01b0\u1edfng nh\u01b0 th\u1ebf n\u00e0o t\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

    2. \u0110\u01b0a ra l\u1eddi Xin l\u1ed7i.<\/strong><\/span><\/h2>\n

    Ngay c\u1ea3 khi b\u1ea1n c\u1ea3m th\u1ea5y kh\u00e1ch h\u00e0ng \u0111ang sai, b\u1ea1n c\u0169ng n\u00ean \u0111\u01b0a ra l\u1eddi xin l\u1ed7i khi tr\u1ea3 l\u1eddi ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng<\/a>. M\u1ed9t l\u1eddi xin l\u1ed7i kh\u00f4ng ch\u1ec9 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n cho h\u1ecd th\u1ea5y r\u1eb1ng doanh nghi\u1ec7p lu\u00f4n quan t\u00e2m \u0111\u1ebfn vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u1ea5t l\u01b0\u1ee3ng t\u1ed1t nh\u01b0 th\u1ebf n\u00e0o?<\/p>\n

    3. Cung c\u1ea5p m\u1ed9t l\u1eddi gi\u1ea3i th\u00edch n\u1ebfu th\u1eadt s\u1ef1 c\u1ea7n thi\u1ebft.<\/strong><\/span><\/h2>\n

    Nhi\u1ec1u l\u00fac l\u1eddi xin l\u1ed7i kh\u00f4ng \u0111\u1ee7 \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1. Th\u1eadm ch\u00ed, c\u0169ng c\u00f3 th\u1ec3 c\u00f3 nh\u1eefng tr\u01b0\u1eddng h\u1ee3p m\u00e0 b\u1ea1n s\u1ebd c\u1ea7n cung c\u1ea5p th\u00eam th\u00f4ng tin \u0111\u1ec3 x\u00f3a b\u1ecf hi\u1ec3u l\u1ea7m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

    Khi \u0111\u01b0a ra l\u1eddi gi\u1ea3i th\u00edch b\u1ea1n c\u1ea7n ph\u1ea3i ghi nh\u1edb, kh\u00f4ng ki\u1ebfm c\u1edb ng\u1ee5y bi\u1ec7n, h\u00e3y n\u00f3i r\u00f5 nguy\u00ean nh\u00e2n v\u00ec sao kh\u00e1ch h\u00e0ng l\u1ea1i c\u00f3 tr\u1ea3i nghi\u1ec7m kh\u00f4ng t\u1ed1t nh\u01b0 v\u1eady. Ngo\u00e0i ra \u0111\u01b0a th\u00eam \u0111\u1ec1 ngh\u1ecb v\u1ec1 c\u00e1ch th\u1ee9c m\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c l\u1ea1i v\u1edbi doanh nghi\u1ec7p c\u1ee7a b\u1ea1n.<\/p>\n

    4. G\u1eedi k\u00e8m m\u1ed9t ph\u1ea7n qu\u00e0.<\/strong><\/span><\/h2>\n

    L\u00e0 m\u1ed9t ng\u01b0\u1eddi ti\u00eau d\u00f9ng, kh\u00f4ng c\u00f3 g\u00ec t\u1ec7 h\u01a1n l\u00e0 c\u00f3 m\u1ed9t tr\u1ea3i nghi\u1ec7m ti\u00eau c\u1ef1c v\u1edbi m\u1ed9t c\u00f4ng ty v\u00e0 b\u1ecb h\u1ecd b\u1ecf qua nh\u01b0 \u0111\u00f3 kh\u00f4ng ph\u1ea3i l\u00e0 v\u1ea5n \u0111\u1ec1 l\u1edbn. M\u1ed9t tr\u1ea3i nghi\u1ec7m ti\u00eau c\u1ef1c khi\u1ebfn cho kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y m\u00ecnh b\u1ecb m\u1ea5t ti\u1ec1n b\u1ea1c v\u00e0 th\u1eddi gian m\u1ed9t c\u00e1ch v\u00f4 \u00edch.<\/p>\n

    M\u1ed9t l\u1eddi xin l\u1ed7i k\u00e8m ph\u1ea7n qu\u00e0 nh\u1ecf nh\u01b0 \u01b0u \u0111\u00e3i mua h\u00e0ng, gi\u1ea3m gi\u00e1… s\u1ebd khuy\u1ebfn kh\u00edch h\u1ecd quay l\u1ea1i s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p b\u1ea1n h\u01a1n.<\/p>\n

    K\u1ebft lu\u1eadn.<\/strong><\/span><\/h2>\n

    X\u1eed l\u00fd t\u1ed1t nh\u1eefng ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c kh\u00f4ng nh\u1eefng gi\u00fap doanh nghi\u1ec7p tr\u00e1nh kh\u1ecfi nguy c\u01a1 x\u1ea3y ra kh\u1ee7ng ho\u1ea3ng truy\u1ec1n th\u00f4ng m\u00e0 c\u00f2n l\u00e0 c\u01a1 h\u1ed9i c\u1ea3i thi\u1ec7n h\u00ecnh \u1ea3nh th\u01b0\u01a1ng hi\u1ec7u trong m\u1eaft kh\u00e1ch h\u00e0ng. T\u1eeb \u0111\u00f3 t\u0103ng t\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng trung th\u00e0nh, gi\u00fap doanh nghi\u1ec7p ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng h\u01a1n.<\/p>\n

    Xem th\u00eam b\u00e0i vi\u1ebft: Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 c\u00f3 th\u1ec3 gi\u00fap c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o?<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

    Nh\u1eefng ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c s\u1ebd cho ph\u00e9p b\u1ea1n theo d\u00f5i hi\u1ec7u su\u1ea5t c\u1ee7a doanh nghi\u1ec7p v\u00e0 c\u1ea3nh b\u00e1o b\u1ea1n v\u1ec1 nh\u1eefng thay \u0111\u1ed5i quan tr\u1ecdng m\u00e0 doanh nghi\u1ec7p c\u1ea7n th\u1ef1c hi\u1ec7n \u0111\u1ec3 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. Nh\u01b0ng vi\u1ec7c x\u1eed l\u00fd nh\u1eefng ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c l\u00e0 kh\u00f4ng h\u1ec1 d\u1ec5 d\u00e0ng. N\u00f3 l\u00e0m […]\n","protected":false},"author":1,"featured_media":4387,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[167],"tags":[205],"class_list":["post-4383","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-he-thong-khao-sat-va-phan-hoi","tag-khao-sat-va-phan-hoi"],"featured_image_url":"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2020\/05\/tra-loi-phan-hoi-tieu-cuc-cua-khach-hang-1-1-1.jpg","_links":{"self":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/4383"}],"collection":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/comments?post=4383"}],"version-history":[{"count":0,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/4383\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media\/4387"}],"wp:attachment":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media?parent=4383"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/categories?post=4383"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/tags?post=4383"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}