{"id":4319,"date":"2020-04-28T07:13:46","date_gmt":"2020-04-28T07:13:46","guid":{"rendered":"https:\/\/miraway-cetm.com\/?p=4319"},"modified":"2020-04-28T07:13:46","modified_gmt":"2020-04-28T07:13:46","slug":"giai-phap-quan-ly-trai-nghiem-khach-hang-da-kenh-cua-miraway","status":"publish","type":"post","link":"https:\/\/miraway.vn\/blog\/giai-phap-quan-ly-trai-nghiem-khach-hang-da-kenh-cua-miraway\/","title":{"rendered":"Gi\u1ea3i Ph\u00e1p Qu\u1ea3n L\u00fd Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng \u0110a K\u00eanh C\u1ee7a Miraway"},"content":{"rendered":"<h2><span style=\"font-size: 80%\"><strong>GI\u1edaI THI\u1ec6U V\u1ec0 MIRAWAY.<\/strong><\/span><\/h2>\n<p>C\u00f4ng ty C\u1ed5 ph\u1ea7n MIRAWAY Gi\u1ea3i ph\u00e1p C\u00f4ng ngh\u1ec7 l\u00e0 nh\u00e0 cung c\u1ea5p gi\u1ea3i ph\u00e1p Qu\u1ea3n l\u00fd Tr\u1ea3i nghi\u1ec7m Kh\u00e1ch h\u00e0ng \u0110a k\u00eanh s\u1ed1 1 t\u1ea1i Vi\u1ec7t Nam cho kh\u00e1ch h\u00e0ng trong c\u00e1c l\u0129nh v\u1ef1c Ng\u00e2n h\u00e0ng, B\u1ea3o hi\u1ec3m, T\u00e0i ch\u00ednh, Vi\u1ec5n th\u00f4ng, Gi\u00e1o d\u1ee5c, Ch\u00ednh ph\u1ee7, H\u00e0nh ch\u00ednh c\u00f4ng, B\u1ec7nh vi\u1ec7n, H\u00e0ng kh\u00f4ng, B\u00e1n l\u1ebb, Kh\u00e1ch s\u1ea1n, Nh\u00e0 h\u00e0ng, Qu\u1ea3ng c\u00e1o, Trung t\u00e2m th\u01b0\u01a1ng m\u1ea1i v\u00e0 c\u00e1c nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 l\u1edbn trong v\u00e0 ngo\u00e0i n\u01b0\u1edbc.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13562\" src=\"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2022\/05\/BANNER-CEM-01-1.jpg\" alt=\"\" width=\"650\" height=\"243\" \/><\/p>\n<p>Tr\u1ea3i qua 12 n\u0103m h\u00ecnh th\u00e0nh v\u00e0 ph\u00e1t tri\u1ec3n, Miraway \u0111\u00e3 kh\u1eb3ng \u0111\u1ecbnh \u0111\u01b0\u1ee3c v\u1ecb th\u1ebf t\u1ea1i th\u1ecb tr\u01b0\u1eddng Vi\u1ec7t Nam v\u00e0 khu v\u1ef1c. Miraway c\u00f3 \u0111\u1ed9i ng\u0169 chuy\u00ean gia ch\u1ea5t l\u01b0\u1ee3ng cao, nhi\u1ec1u kinh nghi\u1ec7m l\u00e0m vi\u1ec7c t\u1ea1i n\u01b0\u1edbc ngo\u00e0i r\u1ea5t am hi\u1ec3u v\u1ec1 h\u00e0nh tr\u00ecnh tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. T\u01b0 v\u1ea5n v\u00e0 tri\u1ec3n khai th\u00e0nh c\u00f4ng nhi\u1ec1u d\u1ef1 \u00e1n l\u1edbn cho 200 kh\u00e1ch h\u00e0ng v\u1edbi h\u01a1n 1000 \u0111i\u1ec3m tri\u1ec3n khai \u1edf trong v\u00e0 ngo\u00e0i n\u01b0\u1edbc.<\/p>\n<p>Miraway c\u0169ng l\u00e0 \u0111\u1ed1i t\u00e1c gi\u1ea3i ph\u00e1p tin c\u1eady c\u1ee7a nhi\u1ec1u h\u00e3ng l\u1edbn n\u1ed5i ti\u1ebfng tr\u00ean th\u1ebf gi\u1edbi nh\u01b0: Sedco, Adobe, Nexalogy, Eocortex, GRG, Qualtrics, Xtage, Unpickle, IBM,\u2026<\/p>\n<p>Nh\u1eefng nghi\u00ean c\u1ee9u chuy\u00ean s\u00e2u v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u1ee7a Miraway r\u1ea5t ph\u00f9 h\u1ee3p v\u1edbi xu th\u1ebf hi\u1ec7n nay tr\u00ean th\u1ebf gi\u1edbi. Theo nghi\u00ean c\u1ee9u m\u1edbi nh\u1ea5t c\u1ee7a Gartner, Dimension Data, Hubspot, Yougov tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng s\u1ebd l\u00e0 m\u1ed1i quan t\u00e2m h\u00e0ng \u0111\u1ea7u \u0111\u1ed1i v\u1edbi c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o doanh nghi\u1ec7p trong n\u0103m 2020 v\u00e0 c\u00e1c n\u0103m ti\u1ebfp theo.<\/p>\n<p>Gi\u1ea3i ph\u00e1p Qu\u1ea3n l\u00fd Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111a k\u00eanh &#8211; CETM c\u1ee7a Miraway l\u00e0 c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 c\u00e1c doanh nghi\u1ec7p t\u1ed1t nh\u1ea5t trong c\u00f4ng cu\u1ed9c chuy\u1ec3n \u0111\u1ed5i s\u1ed1 v\u00e0 t\u1ea1o l\u1ee3i th\u1ebf c\u1ea1nh tranh tr\u00ean th\u1ecb tr\u01b0\u1eddng.<\/p>\n<p>CETM g\u1ed3m 10 H\u1ec7 th\u1ed1ng ch\u00ednh \u0111\u01b0\u1ee3c Miraway ph\u00e1t tri\u1ec3n d\u1ef1a tr\u00ean c\u00e1c n\u1ec1n t\u1ea3ng c\u00f4ng ngh\u1ec7 hi\u1ec7n \u0111\u1ea1i nh\u1ea5t, \u0111\u1ed3ng b\u1ed9 v\u1ec1 c\u1ea3 ph\u1ea7n c\u1ee9ng v\u00e0 ph\u1ea7n m\u1ec1m (<a href=\"https:\/\/miraway.vn\/\">https:\/\/miraway.vn\/<\/a>).<\/p>\n<p>Miraway r\u1ea5t t\u1ef1 h\u00e0o l\u00e0 \u0111\u01a1n v\u1ecb ti\u00ean phong nghi\u00ean c\u1ee9u \u0111\u01b0a c\u00f4ng ngh\u1ec7 4.0 v\u00e0 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o v\u00e0o trong c\u00e1c gi\u1ea3i ph\u00e1p \u0111\u1ec3 gi\u00fap c\u00e1c doanh nghi\u1ec7p x\u00e2y d\u1ef1ng v\u00e0 ph\u00e1t tri\u1ec3n m\u00f4 h\u00ecnh <em>C\u1eeda h\u00e0ng, Chi nh\u00e1nh K\u1ef9 thu\u1eadt s\u1ed1 hi\u1ec7n \u0111\u1ea1i<\/em> \u0111\u1ed3ng th\u1eddi mang l\u1ea1i c\u00e1c l\u1ee3i \u00edch cao nh\u1ea5t cho kh\u00e1ch h\u00e0ng.<\/p>\n<p>\u0110i\u1ec3m m\u1ea1nh c\u1ee7a CETM l\u00e0 <strong><em>gi\u1ea3i ph\u00e1p t\u1ed5ng th\u1ec3 v\u00e0 \u0111a k\u00eanh bao g\u1ed3m k\u00eanh Online v\u00e0 Offline<\/em><\/strong>, lu\u00f4n h\u01b0\u1edbng \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng, gi\u00fap mang l\u1ea1i nh\u1eefng tr\u1ea3i nghi\u1ec7m th\u00fa v\u1ecb cho h\u1ecd trong su\u1ed1t qu\u00e1 tr\u00ecnh giao d\u1ecbch.<\/p>\n<h2><span style=\"font-size: 80%\"><strong>C\u00e1c gi\u1ea3i ph\u00e1p ti\u00eau bi\u1ec3u tr\u00ean k\u00eanh Offline: <\/strong><\/span><\/h2>\n<ul>\n<li><em>\u0110\u1eb7t ch\u1ed7 tr\u1ef1c tuy\u1ebfn, <a href=\"https:\/\/miraway.vn\/giai-phap\/he-thong-xep-hang-tu-dong\/\">X\u1ebfp h\u00e0ng t\u1ef1 \u0111\u1ed9ng<\/a><\/em><\/li>\n<li><em>Nh\u1eadn di\u1ec7n khu\u00f4n m\u1eb7t v\u00e0 ph\u00e2n t\u00edch h\u00e0nh vi<\/em><\/li>\n<li><em>Nh\u1eadn di\u1ec7n sinh tr\u1eafc h\u1ecdc(biometric) v\u00e0 ph\u00e2n lu\u1ed3ng kh\u00e1ch h\u00e0ng<\/em><\/li>\n<li><em>Qu\u1ea3n l\u00fd hi\u1ec3n th\u1ecb v\u00e0 qu\u1ea3ng c\u00e1o th\u00f4ng minh (<a href=\"https:\/\/miraway.vn\/giai-phap\/digital-signage\/\">Digital Signage<\/a>)<\/em><\/li>\n<li><em>QR Code MKT, check in &amp; ch\u1ed1ng gi\u1ea3<\/em><\/li>\n<li><em><a href=\"https:\/\/miraway.vn\/giai-phap\/phan-hoi-khach-hang\/\">Kh\u1ea3o s\u00e1t v\u00e0 ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng<\/a> \u0111a k\u00eanh<\/em><\/li>\n<li><em>Gi\u1ea3i ph\u00e1p Self \u2013 Service Kiosk t\u1ef1 ph\u1ee5c v\u1ee5 (cho l\u0129nh v\u1ef1c vi\u1ec5n th\u00f4ng, ng\u00e2n h\u00e0ng, b\u00e1n l\u1ebb) <\/em><\/li>\n<li><em>X\u00e1c th\u1ef1c \u0111i\u1ec7n t\u1eed (AI eKYC)<\/em><\/li>\n<li><em>Nh\u1eadn di\u1ec7n v\u00e0 s\u1ed1 h\u00f3a t\u00e0i li\u1ec7u (OCR)<\/em><\/li>\n<li><em>Ph\u00e2n t\u00edch d\u1eef li\u1ec7u li\u1ec7u l\u1edbn (Big Data)<\/em><\/li>\n<\/ul>\n<h2><span style=\"font-size: 80%\"><strong>C\u00e1c gi\u1ea3i ph\u00e1p ti\u00eau bi\u1ec3u tr\u00ean k\u00eanh Online: <\/strong><\/span><\/h2>\n<ul>\n<li><em>Website v\u00e0 \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng cho kh\u00e1ch h\u00e0ng<\/em><\/li>\n<li><em>Qu\u1ea3n l\u00fd tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tr\u00ean online (CEM)<\/em><\/li>\n<li><em>Qu\u1ea3n l\u00fd ph\u00e2n t\u00edch h\u00ecnh \u1ea3nh (Video management)<\/em><\/li>\n<li><em>Gi\u00e1m s\u00e1t, l\u1eafng nghe m\u1ea1ng x\u00e3 h\u1ed9i (Social listening) <\/em><\/li>\n<li><em>Wifi marketing<\/em><\/li>\n<\/ul>\n<p>Trong 12 n\u0103m qua, nh\u1eefng n\u1ed7 l\u1ef1c kh\u00f4ng ng\u1eebng c\u1ee7a Miraway \u0111\u01b0\u1ee3c c\u1ed9ng \u0111\u1ed3ng x\u00e3 h\u1ed9i ghi nh\u1eadn v\u00e0 \u0111\u00e3 \u0111\u1ea1t \u0111\u01b0\u1ee3c nhi\u1ec1u gi\u1ea3i th\u01b0\u1edfng l\u1edbn nh\u1edd t\u00ednh \u1ee9ng d\u1ee5ng cao v\u00e0 mang l\u1ea1i nhi\u1ec1u l\u1ee3i \u00edch cho c\u00e1c doanh nghi\u1ec7p gi\u00fap h\u1ecd gi\u00e0nh \u0111\u01b0\u1ee3c th\u1ecb ph\u1ea7n, t\u0103ng doanh thu, gi\u1ea3m thi\u1ec3u chi ph\u00ed v\u1eadn h\u00e0nh, qu\u1ea3n l\u00fd &amp; \u0111\u00e1nh gi\u00e1 ch\u00ednh x\u00e1c ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5 c\u1ee7a giao d\u1ecbch vi\u00ean, gia t\u0103ng l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng \u0111\u1ebfn giao d\u1ecbch v\u00e0 tr\u1ea3i nghi\u1ec7m.<\/p>\n<p><strong><u>M\u1ecdi th\u00f4ng tin chi ti\u1ebft vui l\u00f2ng li\u00ean h\u1ec7<\/u><\/strong>:<\/p>\n<p><strong>C\u00f4ng ty CP Miraway Gi\u1ea3i ph\u00e1p C\u00f4ng ngh\u1ec7<\/strong><\/p>\n<p><em>Hot line: 0919408588<\/em><\/p>\n<p><em>Email: <\/em><a href=\"mailto:contact@miraway.vn\"><em>contact@miraway.vn<\/em><\/a><em>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Website: <\/em><a href=\"http:\/\/www.miraway.vn\/\"><em>www.miraway.vn<\/em><\/a><em>; <\/em><a href=\"https:\/\/miraway.vn\/\"><em>https:\/\/miraway.vn\/<\/em><\/a><\/p>\n<p><em>\u00a0<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>GI\u1edaI THI\u1ec6U V\u1ec0 MIRAWAY. C\u00f4ng ty C\u1ed5 ph\u1ea7n MIRAWAY Gi\u1ea3i ph\u00e1p C\u00f4ng ngh\u1ec7 l\u00e0 nh\u00e0 cung c\u1ea5p gi\u1ea3i ph\u00e1p Qu\u1ea3n l\u00fd Tr\u1ea3i nghi\u1ec7m Kh\u00e1ch h\u00e0ng \u0110a k\u00eanh s\u1ed1 1 t\u1ea1i Vi\u1ec7t Nam cho kh\u00e1ch h\u00e0ng trong c\u00e1c l\u0129nh v\u1ef1c Ng\u00e2n h\u00e0ng, B\u1ea3o hi\u1ec3m, T\u00e0i ch\u00ednh, Vi\u1ec5n th\u00f4ng, Gi\u00e1o d\u1ee5c, Ch\u00ednh ph\u1ee7, H\u00e0nh ch\u00ednh c\u00f4ng, B\u1ec7nh [&#8230;]\n","protected":false},"author":1,"featured_media":13562,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[11],"tags":[],"class_list":["post-4319","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trai-nghiem-khach-hang"],"featured_image_url":"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2022\/05\/BANNER-CEM-01-1-1.jpg","_links":{"self":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/4319"}],"collection":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/comments?post=4319"}],"version-history":[{"count":0,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/4319\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media\/13562"}],"wp:attachment":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media?parent=4319"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/categories?post=4319"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/tags?post=4319"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}