{"id":4222,"date":"2020-04-09T07:52:16","date_gmt":"2020-04-09T07:52:16","guid":{"rendered":"https:\/\/miraway-cetm.com\/?p=4222"},"modified":"2020-04-09T07:52:16","modified_gmt":"2020-04-09T07:52:16","slug":"cai-thien-trai-nghiem-khach-hang-voi-tri-tue-nhan-tao-ai","status":"publish","type":"post","link":"https:\/\/miraway.vn\/blog\/cai-thien-trai-nghiem-khach-hang-voi-tri-tue-nhan-tao-ai\/","title":{"rendered":"C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng V\u1edbi Tr\u00ed Tu\u1ec7 Nh\u00e2n T\u1ea1o AI"},"content":{"rendered":"

Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o AI \u0111ang \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn nhi\u1ec1u l\u0129nh v\u1ef1c kinh doanh nh\u01b0 b\u00e1n l\u1ebb, du l\u1ecbch, d\u1ecbch v\u1ee5, ng\u00e2n h\u00e0ng t\u00e0i ch\u00ednh…. M\u1ed9t trong nh\u1eefng l\u1ee3i \u00edch n\u1ed5i b\u1eadt m\u00e0 AI mang \u0111\u1ebfn cho c\u00e1c doanh nghi\u1ec7p l\u00e0 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/a>. Nh\u1eefng c\u1eeda h\u00e0ng cho ph\u00e9p kh\u00e1ch h\u00e0ng \u0111\u1eb7t mua s\u1ea3n ph\u1ea9m b\u1eb1ng gi\u1ecdng n\u00f3i, c\u00e1c chatbot t\u1ef1 \u0111\u1ed9ng tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi c\u1ee7a kh\u00e1ch h\u00e0ng… l\u00e0 nh\u1eefng c\u00e1ch m\u00e0 AI \u0111ang thay \u0111\u1ed5i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u1ee7a nhi\u1ec1u doanh nghi\u1ec7p.<\/p>\n

\"\"<\/p>\n

M\u1ed9t nghi\u00ean c\u1ee7a c\u1ee7a Gartner \u0111\u00e3 ch\u1ec9 ra r\u1eb1ng, trong nh\u1eefng n\u0103m t\u1edbi 89% c\u00e1c doanh nghi\u1ec7p s\u1ebd s\u1eed d\u1ee5ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00e0m l\u1ee3i th\u1ebf c\u1ea1nh tranh ch\u1ee7 y\u1ebfu. N\u1ebfu doanh nghi\u1ec7p b\u1ea1n mu\u1ed1n \u0111i tr\u01b0\u1edbc \u0111\u1ed1i th\u1ee7, \u0111\u00e3 \u0111\u1ebfn l\u00fac ph\u1ea3i x\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch s\u1eed d\u1ee5ng AI \u0111\u1ec3 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m cho kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/p>\n

N\u00e2ng cao kh\u1ea3 n\u0103ng t\u1ef1 ph\u1ee5c v\u1ee5<\/strong><\/span><\/h2>\n

V\u1edbi c\u00f4ng ngh\u1ec7 AI c\u00e1c c\u00f4ng ty c\u00f3 th\u1ec3 s\u1eed d\u00f9ng chatbot ho\u1eb7c tr\u1ee3 l\u00fd \u1ea3o \u0111\u1ec3 tr\u1ea3 l\u1eddi nh\u1eefng c\u00e2u h\u1ecfi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ph\u1ed5 bi\u1ebfn ngay l\u1eadp t\u1ee9c.\u00a0Chatbots c\u00f3 kh\u1ea3 n\u0103ng t\u00ecm d\u1eef li\u1ec7u v\u1edbi t\u1ed1c \u0111\u1ed9 nhanh n\u00ean n\u00f3 s\u1ebd cung c\u1ea5p cho kh\u00e1ch h\u00e0ng c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi ch\u00ednh x\u00e1c v\u00e0 \u0111\u1ec1 xu\u1ea5t h\u1eefu \u00edch ch\u1ec9 trong v\u00e0i gi\u00e2y.<\/p>\n

Ngo\u00e0i ra Chatbots \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 ch\u1ee7 \u0111\u1ed9ng t\u1ea1o tr\u1ea3i nghi\u1ec7m li\u00ean m\u1ea1ch cho ng\u01b0\u1eddi d\u00f9ng v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 trong quy tr\u00ecnh mua h\u00e0ng cho h\u1ecd tr\u01b0\u1edbc khi h\u1ecd nh\u1eadn ra.<\/p>\n

C\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a.<\/strong><\/span><\/h2>\n

C\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m l\u00e0 xu h\u01b0\u1edbng t\u1ea5t y\u1ebfu trong t\u01b0\u01a1ng lai. Doanh nghi\u1ec7p n\u00e0o kh\u00f4ng t\u1ea1o ra \u0111\u01b0\u1ee3c nh\u1eefng tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a s\u1ebd b\u1ecb \u0111\u1ed1i th\u1ee7 v\u01b0\u1ee3t qua trong cu\u1ed9c c\u1ea1nh tranh kh\u1ed1c li\u1ec7t gi\u00e0nh kh\u00e1ch h\u00e0ng. V\u1edbi s\u1ef1 tr\u1ee3 gi\u00fap c\u1ee7a c\u00f4ng ngh\u1ec7 AI, b\u1ea1n c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a t\u1ed1t h\u01a1n. D\u1ef1a tr\u00ean th\u00f4ng tin v\u1ec1 \u0111\u1ed9 tu\u1ed5i, gi\u1edbi t\u00ednh, h\u00e0nh vi, l\u1ecbch s\u1eed giao d\u1ecbch… AI s\u1ebd gi\u00fap doanh nghi\u1ec7p \u0111\u01b0a ra nh\u1eefng d\u1ecbch v\u1ee5, n\u1ed9i dung \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a cho ng\u01b0\u1eddi d\u00f9ng.<\/p>\n

Ngo\u00e0i ra AI c\u00f3 th\u1ec3 ph\u00e2n t\u00edch ngu\u1ed3n d\u1eef li\u1ec7u \u0111\u1ec3 hi\u1ec3u s\u00e2u h\u01a1n v\u1ec1 h\u00e0nh vi v\u00e0 m\u00f4 h\u00ecnh mua h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng c\u00e1 nh\u00e2n sau \u0111\u00f3 \u0111\u01b0a ra d\u1ef1 \u0111o\u00e1n v\u00e0 th\u00fac \u0111\u1ea9y h\u00e0nh vi mua h\u00e0ng b\u1eb1ng vi\u1ec7c tham gia \u0111\u00fang n\u01a1i, \u0111\u00fang th\u1eddi \u0111i\u1ec3m trong quy tr\u00ecnh mua h\u00e0ng.<\/p>\n

T\u1ea1o ra tr\u1ea3i nghi\u1ec7m nh\u1ea5t qu\u00e1n. li\u00ean m\u1ea1ch 24\/7.<\/strong><\/span><\/h2>\n

Kh\u00f4ng gi\u1ed1ng con ng\u01b0\u1eddi, AI lu\u00f4n lu\u00f4n c\u00f3 s\u1eb5n \u0111\u1ec3 ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng 24\/7. Nh\u1eefng chatbot t\u1ef1 \u0111\u1ed9ng b\u1edfi c\u00f4ng ngh\u1ec7 AI c\u00f3 th\u1ec3 ch\u1ee7 \u0111\u1ed9ng b\u1eaft \u0111\u1ea7u c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng, cung c\u1ea5p cho h\u1ecd th\u00f4ng tin h\u1ecd c\u1ea7n ho\u1eb7c gi\u00fap \u0111\u1ee1 trong qu\u00e1 tr\u00ecnh mua h\u00e0ng. V\u1edbi nh\u1eefng v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p h\u01a1n h\u1ec7 th\u1ed1ng s\u1ebd t\u1ef1 \u0111\u1ed9ng chuy\u1ec3n sang nh\u00f3m h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng \u0111\u1ec3 x\u1eed l\u00fd. Vi\u1ec7c n\u00e0y s\u1ebd gi\u00fap t\u0103ng hi\u1ec7u su\u1ea5t v\u00e0 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n.<\/p>\n

Ph\u00e2n t\u00edch d\u1eef li\u1ec7u v\u00e0 \u0111\u01b0a ra d\u1ef1 b\u00e1o.<\/strong><\/span><\/h2>\n

Qu\u1ea3n l\u00fd tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 \u0111\u00f2i h\u1ecfi ph\u1ea3i c\u00f3 c\u00e1i nh\u00ecn \u0111a chi\u1ec1u v\u1ec1 kh\u00e1ch h\u00e0ng v\u00e0 nh\u1eefng t\u01b0\u01a1ng t\u00e1c c\u1ee7a h\u1ecd v\u1edbi doanh nghi\u1ec7p \u1edf m\u1ecdi \u0111i\u1ec3m ti\u1ebfp x\u00fac. C\u00e1c d\u1eef li\u1ec7u t\u1eeb nh\u1eefng t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng nh\u01b0 ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng<\/a>, y\u00eau c\u1ea7u d\u1ecbch v\u1ee5, m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng….\u0111\u1ec1u \u0111\u01b0\u1ee3c t\u1ed5ng h\u1ee3p, ph\u00e2n t\u00edch \u0111\u1ec3 \u0111\u01b0a ra nh\u1eefng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1i \u01b0u nh\u1ea5t.<\/p>\n

AI c\u00f3 th\u1ec3 x\u1eed l\u00fd kh\u1ed1i l\u01b0\u1ee3ng d\u1eef li\u1ec7u kh\u1ed5ng l\u1ed3 trong th\u1eddi gian nhanh nh\u1ea5t \u0111\u1ec3 \u0111\u01b0a ra c\u00e1c \u0111\u00e1nh gi\u00e1, d\u1ef1 b\u00e1o xu h\u01b0\u1edbng c\u1ee7a kh\u00e1ch h\u00e0ng trong t\u01b0\u01a1ng lai nh\u1eb1m \u0111\u01b0a ra chi\u1ebfn l\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t<\/p>\n

B\u1eb1ng c\u00e1ch ph\u00e2n t\u00edch l\u1ecbch s\u1eed giao d\u1ecbch c\u1ee7a kh\u00e1ch h\u00e0ng, AI c\u00f3 th\u1ec3 d\u1ef1 \u0111o\u00e1n \u0111\u01b0\u1ee3c b\u1ed1i c\u1ea3nh t\u01b0\u01a1ng t\u00e1c v\u00e0 s\u1ebd h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng \u1edf nh\u1eefng \u0111i\u1ec3m ti\u1ebfp x\u00fac c\u1ee7a h\u1ecd.<\/p>\n

K\u1ebft lu\u1eadn.<\/strong><\/span><\/h2>\n

C\u00f4ng ngh\u1ec7 AI gi\u00fap b\u1ea1n ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n b\u1eb1ng nhi\u1ec1u c\u00e1ch nh\u01b0 s\u1eed d\u1ee5ng chatbot, nh\u1eadn di\u1ec7n khu\u00f4n m\u1eb7t<\/a>…. C\u00e1c quy tr\u00ecnh d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c t\u1ef1 \u0111\u1ed9ng h\u00f3a, hi\u1ec7u su\u1ea5t trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u0103ng l\u00ean. GI\u00fap b\u1ea1n ph\u00e2n t\u00edch \u0111\u1ec3 hi\u1ec3u r\u00f5 kh\u00e1ch h\u00e0ng h\u01a1n v\u00e0 gi\u00fap ra quy\u1ebft \u0111\u1ecbnh nhanh ch\u00f3ng, ch\u00ednh x\u00e1c v\u1edbi nh\u1eefng l\u1eddi khuy\u00ean th\u00f4ng minh nh\u1eb1m mang l\u1ea1i tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t theo th\u1eddi gian th\u1ef1c.<\/p>\n

Xem th\u00eam b\u00e0i vi\u1ebft: 5 G\u1ee3i \u00fd gi\u00fap c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng B2B.<\/a><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o AI \u0111ang \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn nhi\u1ec1u l\u0129nh v\u1ef1c kinh doanh nh\u01b0 b\u00e1n l\u1ebb, du l\u1ecbch, d\u1ecbch v\u1ee5, ng\u00e2n h\u00e0ng t\u00e0i ch\u00ednh…. M\u1ed9t trong nh\u1eefng l\u1ee3i \u00edch n\u1ed5i b\u1eadt m\u00e0 AI mang \u0111\u1ebfn cho c\u00e1c doanh nghi\u1ec7p l\u00e0 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. Nh\u1eefng c\u1eeda h\u00e0ng cho ph\u00e9p kh\u00e1ch h\u00e0ng \u0111\u1eb7t […]\n","protected":false},"author":1,"featured_media":4234,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[11],"tags":[232,236],"class_list":["post-4222","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trai-nghiem-khach-hang","tag-trai-nghiem-khach-hang","tag-tri-tue-nhan-tao"],"featured_image_url":"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2020\/04\/cai-thien-trai-nghiem-khach-hang-voi-ai-1-1-1.jpg","_links":{"self":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/4222"}],"collection":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/comments?post=4222"}],"version-history":[{"count":0,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/4222\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media\/4234"}],"wp:attachment":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media?parent=4222"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/categories?post=4222"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/tags?post=4222"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}