{"id":4168,"date":"2020-03-12T07:44:03","date_gmt":"2020-03-12T07:44:03","guid":{"rendered":"https:\/\/miraway-cetm.com\/?p=4168"},"modified":"2020-03-12T07:44:03","modified_gmt":"2020-03-12T07:44:03","slug":"phat-trien-doanh-nghiep-voi-phan-hoi-khach-hang-da-kenh","status":"publish","type":"post","link":"https:\/\/miraway.vn\/blog\/phat-trien-doanh-nghiep-voi-phan-hoi-khach-hang-da-kenh\/","title":{"rendered":"Ph\u00e1t Tri\u1ec3n Doanh Nghi\u1ec7p V\u1edbi Ph\u1ea3n H\u1ed3i Kh\u00e1ch H\u00e0ng \u0110a K\u00eanh"},"content":{"rendered":"

C\u00f4ng nghi\u1ec7p 4.0 \u0111ang d\u1ea7n thay \u0111\u1ed5i tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng. Gi\u1edd \u0111\u00e2y kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi doanh nghi\u1ec7p theo nhi\u1ec1u c\u00e1ch h\u01a1n. H\u1ecd c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng trang web, \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng, kiosk t\u1ef1 ph\u1ee5c v\u1ee5<\/a>….\u0111\u1ec3 ph\u1ea3n h\u1ed3i l\u1ea1i \u00fd ki\u1ebfn c\u1ee7a m\u00ecnh cho doanh nghi\u1ec7p.<\/p>\n

Cho ph\u00e9p kh\u00e1ch h\u00e0ng d\u1ec5 d\u00e0ng chia s\u1ebb ph\u1ea3n h\u1ed3i tr\u00ean t\u1ea5t c\u1ea3 c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m li\u1ec1n m\u1ea1ch gi\u00fap kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng h\u01a1n. T\u1eeb \u0111\u00f3 t\u0103ng t\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng trung th\u00e0nh, n\u00e2ng cao h\u00ecnh \u1ea3nh th\u01b0\u01a1ng hi\u1ec7u, t\u0103ng doanh thu, l\u1ee3i nhu\u1eadn.<\/p>\n

\"ph\u1ea3n<\/p>\n

L\u00e0m th\u1ebf n\u00e0o ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng \u0111a k\u00eanh gi\u00fap th\u00fac \u0111\u1ea9y ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ee7a doanh nghi\u1ec7p.<\/strong><\/span><\/h2>\n

Kh\u1ea3o s\u00e1t tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u1ee7a PwC cho r\u1eb1ng :”C\u00e1c doanh nghi\u1ec7p c\u00f3 chi\u1ebfn l\u01b0\u1ee3c \u0111a k\u00eanh s\u1ebd c\u00f3 t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng cao h\u01a1n 91% so v\u1edbi c\u00e1c doanh nghi\u1ec7p kh\u00e1c”<\/p>\n

C\u00e1c doanh nghi\u1ec7p th\u00f4ng minh n\u00ean xem x\u00e9t nh\u1eefng thay \u0111\u1ed5i trong h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng. S\u1eed d\u1ee5ng gi\u1ea3i ph\u00e1p ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng<\/a> \u0111a k\u00eanh s\u1ebd cho ph\u00e9p doanh nghi\u1ec7p thu th\u1eadp ph\u1ea3n h\u1ed3i t\u1eeb nhi\u1ec1u k\u00eanh kh\u00e1c nhau nh\u01b0 \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng, trang web, b\u1ea3ng ph\u1ea3n h\u1ed3i m\u00e0n h\u00ecnh c\u1ea3m \u1ee9ng, kiosk t\u1ef1 ph\u1ee5c v\u1ee5, v.v.<\/p>\n

T\u1ea5t c\u1ea3 c\u00e1c k\u00eanh ph\u1ea3n h\u1ed3i \u0111\u1ec1u \u0111\u01b0\u1ee3c qu\u1ea3n l\u00fd t\u1eadp trung t\u1eeb xa. Vi\u1ec7c thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng \u1edf m\u1ed7i \u0111i\u1ec3m t\u01b0\u01a1ng t\u00e1c v\u1edbi doanh nghi\u1ec7p s\u1ebd gi\u00fap b\u1ea1n \u0111\u01b0a ra nh\u1eefng quy\u1ebft \u0111\u1ecbnh kinh doanh \u0111\u00fang \u0111\u1eafn h\u01a1n, c\u1ea3i thi\u1ec7n nh\u1eefng \u0111i\u1ec3m ho\u1ea1t \u0111\u1ed9ng kh\u00f4ng hi\u1ec7u qu\u1ea3.<\/p>\n

H\u1ec7 th\u1ed1ng ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng \u0111a k\u00eanh c\u1ee7a Miraway.<\/strong><\/span><\/h2>\n

Cho d\u00f9 b\u1ea1n l\u00e0 ng\u00e2n h\u00e0ng, c\u00f4ng ty vi\u1ec5n th\u00f4ng, v\u0103n ph\u00f2ng h\u00e0nh ch\u00ednh c\u00f4ng, nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe hay c\u1eeda h\u00e0ng b\u00e1n l\u1ebb, h\u1ec7 th\u1ed1ng ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng c\u1ee7a Miraway s\u1ebd gi\u00fap tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n tr\u1edf n\u00ean t\u1ed1t h\u01a1n. Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng cung c\u1ea5p ph\u1ea3n h\u1ed3i t\u1ee9c th\u00ec \u1edf t\u1ea5t c\u1ea3 m\u1ecdi \u0111i\u1ec3m ti\u1ebfp x\u00fac v\u1edbi doanh nghi\u1ec7p.<\/p>\n

\u00a0T\u00edch h\u1ee3p \u0111\u01a1n gi\u1ea3n.<\/strong><\/span><\/h3>\n

Miraway ph\u00e1t tri\u1ec3n ph\u1ea7n c\u1ee9ng v\u00e0 ph\u1ea7n m\u1ec1m \u0111\u1ec3 h\u1ed7 tr\u1ee3 t\u1ed1i \u0111a m\u1ecdi \u0111i\u1ec3m trong h\u00e0nh tr\u00ecnh tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng, h\u1ec7 th\u1ed1ng gi\u00fap tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tr\u1edf n\u00ean m\u01b0\u1ee3t m\u00e0 h\u01a1n trong khi cung c\u1ea5p nhi\u1ec1u c\u01a1 h\u1ed9i h\u01a1n \u0111\u1ec3 thu th\u1eadp ph\u1ea3n h\u1ed3i. Gi\u1ea3i ph\u00e1p \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p tr\u00ean t\u1ea5t c\u1ea3 n\u1ec1n t\u1ea3ng web, mobile \u0111\u1ec3 gi\u00fap doanh nghi\u1ec7p thu th\u1eadp ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng tr\u00ean to\u00e0n b\u1ed9 h\u00e0nh tr\u00ecnh c\u1ee7a h\u1ecd.<\/p>\n

Qu\u1ea3n l\u00fd d\u1ec5 d\u00e0ng.<\/strong><\/span><\/h3>\n

H\u1ec7 th\u1ed1ng ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng \u0111a k\u00eanh cho ph\u00e9p c\u00e1c doanh nghi\u1ec7p thu th\u1eadp, qu\u1ea3n l\u00fd, ph\u00e2n t\u00edch t\u1ea5t c\u1ea3 c\u00e1c ph\u1ea3n h\u1ed3i tr\u00ean to\u00e0n b\u1ed9 chi nh\u00e1nh, c\u1eeda h\u00e0ng. B\u1eb1ng h\u1ec7 th\u1ed1ng gi\u00e1m s\u00e1t v\u00e0 c\u1ea3nh b\u00e1o t\u1eadp trung, b\u1ea1n ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 x\u1eed l\u00fd k\u1ecbp th\u1eddi t\u1ea5t c\u1ea3 ph\u1ea3n h\u1ed3i tr\u00ean m\u1ecdi k\u00eanh c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

Kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng h\u01a1n.<\/strong><\/span><\/h3>\n

Ng\u00e0y nay kh\u00e1ch h\u00e0ng mong mu\u1ed1n \u0111\u01b0\u1ee3c c\u00f3 ti\u1ebfng n\u00f3i v\u00e0 \u0111\u01b0\u1ee3c doanh nghi\u1ec7p t\u00f4n tr\u1ecdng h\u01a1n. Nh\u1eefng th\u01b0\u01a1ng hi\u1ec7u c\u00f3 m\u1ee9c \u0111\u1ed9 uy t\u00edn v\u00e0 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng trung th\u00e0nh cao l\u00e0 nh\u1eefng th\u01b0\u01a1ng hi\u1ec7u bi\u1ebft thu th\u1eadp, \u0111\u01b0a ra h\u00e0nh \u0111\u1ed9ng d\u1ef1a tr\u00ean ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

H\u1ec7 th\u1ed1ng ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng \u0111a k\u00eanh c\u1ee7a Miraway gi\u00fap t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch cung c\u1ea5p nhi\u1ec1u c\u01a1 h\u1ed9i h\u01a1n \u0111\u1ec3 thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a h\u1ecd trong th\u1eddi gian th\u1ef1c. Sau \u0111\u00f3, b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng d\u1eef li\u1ec7u n\u00e0y \u0111\u1ec3 li\u00ean t\u1ee5c c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/a> c\u1ee7a m\u00ecnh.<\/p>\n

Quy\u1ebft \u0111\u1ecbnh th\u00f4ng minh.<\/strong><\/span><\/h3>\n

N\u1eafm b\u1eaft gi\u00e1 tr\u1ecb t\u1eeb d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng nh\u1ea5t. N\u1ec1n t\u1ea3ng business intelligence s\u1ebd cung c\u1ea5p cho b\u1ea1n c\u00e1i nh\u00ecn s\u00e2u s\u1eafc th\u00f4ng qua c\u00e1c b\u00e1o c\u00e1o n\u00e2ng cao v\u00e0 b\u1ea3ng \u0111i\u1ec1u khi\u1ec3n t\u01b0\u01a1ng t\u00e1c \u0111\u1ec3 n\u00e2ng cao hi\u1ec7u su\u1ea5t, d\u1ef1 \u0111o\u00e1n xu h\u01b0\u1edbng v\u00e0 x\u00e2y d\u1ef1ng c\u00e1c k\u1ebf ho\u1ea1ch t\u01b0\u01a1ng lai ch\u00ednh x\u00e1c h\u01a1n.<\/p>\n

Xem th\u00eam b\u00e0i vi\u1ebft: Ng\u00e2n h\u00e0ng s\u1eed d\u1ee5ng n\u1ec1n t\u1ea3ng BI \u0111\u1ec3 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/a><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

C\u00f4ng nghi\u1ec7p 4.0 \u0111ang d\u1ea7n thay \u0111\u1ed5i tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng. Gi\u1edd \u0111\u00e2y kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi doanh nghi\u1ec7p theo nhi\u1ec1u c\u00e1ch h\u01a1n. H\u1ecd c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng trang web, \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng, kiosk t\u1ef1 ph\u1ee5c v\u1ee5….\u0111\u1ec3 ph\u1ea3n h\u1ed3i l\u1ea1i \u00fd ki\u1ebfn c\u1ee7a m\u00ecnh cho doanh nghi\u1ec7p. Cho ph\u00e9p kh\u00e1ch […]\n","protected":false},"author":1,"featured_media":4175,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[167],"tags":[219],"class_list":["post-4168","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-he-thong-khao-sat-va-phan-hoi","tag-phan-hoi-khach-hang"],"featured_image_url":"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2020\/03\/phan-hoi-khach-hang-da-kenh-1-1-1.jpg","_links":{"self":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/4168"}],"collection":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/comments?post=4168"}],"version-history":[{"count":0,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/4168\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media\/4175"}],"wp:attachment":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media?parent=4168"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/categories?post=4168"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/tags?post=4168"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}