{"id":4131,"date":"2020-02-21T10:15:46","date_gmt":"2020-02-21T10:15:46","guid":{"rendered":"https:\/\/miraway-cetm.com\/?p=4131"},"modified":"2020-02-21T10:15:46","modified_gmt":"2020-02-21T10:15:46","slug":"9-xu-huong-trai-nghiem-khach-hang-cho-nam-2020","status":"publish","type":"post","link":"https:\/\/miraway.vn\/blog\/9-xu-huong-trai-nghiem-khach-hang-cho-nam-2020\/","title":{"rendered":"9 Xu H\u01b0\u1edbng Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng Cho N\u0103m 2020"},"content":{"rendered":"<p><a href=\"https:\/\/miraway.vn\/\">Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/a> (CX) trong th\u1eddi \u0111\u1ea1i c\u00f4ng ngh\u1ec7 s\u1ed1 lu\u00f4n kh\u00f4ng ng\u1eebng ph\u00e1t tri\u1ec3n. Ng\u01b0\u1eddi ti\u00eau d\u00f9ng ng\u00e0y n\u00e0y s\u1eb5n s\u00e0ng chi nhi\u1ec1u ti\u00ean h\u01a1n \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u01b0\u1edfng nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t. Vi\u1ec7c t\u1eadp trung v\u00e0o tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng h\u01a1n trong t\u01b0\u01a1ng lai.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4140\" src=\"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2020\/02\/xu-huong-trai-nghiem-khach-hang-cho-nam-2020-1-1.jpg\" alt=\"xu h\u01b0\u1edbng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng cho n\u0103m 2020\" width=\"650\" height=\"360\" \/><\/p>\n<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 9 xu h\u01b0\u1edbng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng cho n\u0103m 2020 m\u00e0 c\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng.<\/p>\n<h2><span style=\"font-size: 80%\"><strong>\u00a01. S\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 th\u1ef1c t\u1ebf \u1ea3o VR.<\/strong><\/span><\/h2>\n<p>V\u00e0o n\u0103m 2020, c\u00e1c doanh nghi\u1ec7p s\u1ebd t\u1eadn d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 th\u1ef1c t\u1ebf \u1ea3o VR\u00a0 \u0111\u1ec3 n\u00e2ng cao t\u01b0 duy thi\u1ebft k\u1ebf v\u00e0 tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p>Th\u1ef1c t\u1ebf \u1ea3o VR l\u00e0 c\u00f4ng ngh\u1ec7 gi\u00fap con ng\u01b0\u1eddi c\u00f3 th\u1ec3 c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c kh\u00f4ng gian \u1ea3o m\u1ed9t c\u00e1ch ch\u00e2n th\u1ef1c nh\u1ea5t nh\u1edd v\u00e0o c\u00e1c thi\u1ebft b\u1ecb \u0111eo k\u00e8m.<\/p>\n<p>C\u1eeda h\u00e0ng NYC m\u1edbi c\u1ee7a Puma g\u1ea7n \u0111\u00e2y \u0111\u00e3 \u0111\u01b0a c\u00f4ng ngh\u1ec7 th\u1ef1c t\u1ebf \u1ea3o VR \u0111\u1ec3 gi\u00fap ng\u01b0\u1eddi mua c\u00f3 th\u1ec3 ki\u1ec3m tra nh\u1eefng \u0111\u00f4i gi\u00e0y m\u1edbi nh\u1ea5t trong tr\u00ecnh gi\u1ea3 l\u1eadp b\u00f3ng \u0111\u00e1 trong c\u1eeda h\u00e0ng ho\u1eb7c ki\u1ec3m tra k\u1ef9 n\u0103ng c\u1ee7a h\u1ecd trong tr\u00ecnh gi\u1ea3 l\u1eadp \u0111ua xe F1<\/p>\n<p>T\u01b0\u01a1ng l\u1ea1i s\u1ebd c\u00f3 nhi\u1ec1u c\u1eeda h\u00e0ng s\u1eeda d\u1ee5ng m\u00e0n h\u00ecnh tr\u1ef1c quan t\u01b0\u01a1ng t\u00e1c, gi\u1ea3i ph\u00e1p th\u1ef1c t\u1ebf \u1ea3o VR \u0111\u1ec3 t\u0103ng c\u01b0\u1eddng tr\u1ea3i nghi\u1ec7m phong ph\u00fa cho kh\u00e1ch h\u00e0ng.<\/p>\n<h2><span style=\"font-size: 80%\"><strong>\u00a02. S\u1ef1 t\u0103ng tr\u01b0\u1edfng c\u1ee7a gi\u1ea3i ph\u00e1p self service &#8211; t\u1ef1 ph\u1ee5c v\u1ee5.<\/strong><\/span><\/h2>\n<p>Con ng\u01b0\u1eddi lu\u00f4n mu\u1ed1n ki\u1ec3m so\u00e1t c\u00e1c quy\u1ebft \u0111\u1ecbnh c\u1ee7a m\u00ecnh, h\u1ecd g\u1ea7n nh\u01b0 lu\u00f4n bi\u1ebft nh\u1eefng g\u00ec h\u1ecd mu\u1ed1n v\u00e0 nh\u1eefng v\u1ea5n \u0111\u1ec1 h\u1ecd ph\u1ea3i \u0111\u1ed1i m\u1eb7t. Theo b\u00e1o c\u00e1o c\u1ee7a Nuance 75% kh\u00e1ch h\u00e0ng th\u00edch t\u1ef1 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd.<\/p>\n<p>Gi\u1ea3i ph\u00e1p t\u1ef1 ph\u1ee5c v\u1ee5 kh\u00f4ng ch\u1ec9 l\u00e0m t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n l\u00e0m gi\u1ea3m chi ph\u00ed v\u1eadn h\u00e0nh v\u00e0 ti\u1ebft ki\u1ec7m ngu\u1ed3n nh\u00e2n l\u1ef1c cho doanh nghi\u1ec7p.<\/p>\n<h2><span style=\"font-size: 80%\"><strong>\u00a03. Minh b\u1ea1ch th\u00f4ng tin trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/strong><\/span><\/h2>\n<p><span style=\"font-size: 12pt\">Kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i h\u01a1n khi \u0111\u01b0\u1ee3c bi\u1ebft \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin v\u1ec1 \u0111\u01a1n h\u00e0ng, giao d\u1ecbch c\u1ee7a h\u1ecd. S\u1eed d\u1ee5ng c\u00e1c m\u00e0n h\u00ecnh led ho\u1eb7c loa th\u00f4ng b\u00e1o \u0111\u1ec3 cung c\u1ea5p c\u00e1c th\u00f4ng tin v\u1ec1 khu v\u1ef1c ch\u1edd, th\u1eddi gian ch\u1edd \u0111\u1ec3 ph\u1ee5c v\u1ee5, s\u1ed1 ng\u01b0\u1eddi \u0111ang ph\u1ee5c v\u1ee5 v\u00e0 th\u1ee9 t\u1ef1 ph\u1ee5c v\u1ee5.<\/span><\/p>\n<h2><span style=\"font-size: 80%\"><strong>\u00a04. T\u0103ng c\u01b0\u1eddng tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a.<\/strong><\/span><\/h2>\n<p>C\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m l\u00e0 xu h\u01b0\u1edbng \u0111\u01b0\u1ee3c ch\u00fa tr\u1ecdng ph\u00e1t tri\u1ec3n trong nh\u1eefng m\u1ed9t hai n\u0103m g\u1ea7n \u0111\u00e2y. V\u1edbi s\u1ef1 k\u1ebft h\u1ee3p c\u00f4ng ngh\u1ec7 nh\u1eadn di\u1ec7n khu\u00f4n m\u1eb7t v\u00e0 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o AI d\u1ef1 b\u00e1o n\u0103m 2020 s\u1ebd l\u00e0 n\u0103m ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd c\u1ee7a xu h\u01b0\u1edbng c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m.<\/p>\n<p>Theo Acckey, 75% ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng mua h\u00e0ng t\u1eeb m\u1ed9t doanh nghi\u1ec7p bi\u1ebft t\u00ean c\u1ee7a h\u1ecd v\u00e0 gi\u1edbi thi\u1ec7u cho h\u1ecd c\u00e1c s\u1ea3n ph\u1ea9m d\u1ef1a tr\u00ean l\u1ecbch s\u1eed mua h\u00e0ng c\u1ee7a h\u1ecd.<\/p>\n<p>74% kh\u00e1ch h\u00e0ng \u0111\u00e3 b\u1ecb k\u00edch th\u00edch khi n\u1ed9i dung trang web kh\u00f4ng ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u v\u00e0 s\u1edf th\u00edch c\u1ee7a h\u1ecd. \u0110\u1ebfn n\u0103m 2020, 76% ng\u01b0\u1eddi ti\u00eau d\u00f9ng mong mu\u1ed1n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng bi\u1ebft h\u1ecd l\u00e0 ai.<\/p>\n<h2><span style=\"font-size: 80%\"><strong>\u00a05. Quy\u1ec1n ri\u00eang t\u01b0 d\u1eef li\u1ec7u v\u00e0 an ninh m\u1ea1ng.<\/strong><\/span><\/h2>\n<p>Kh\u00e1ch h\u00e0ng mu\u1ed1n c\u00f3 nh\u1eefng tr\u1ea3i nghi\u1ec7m \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a nh\u01b0ng h\u1ecd l\u1ea1i kh\u00f4ng mu\u1ed1n th\u00f4ng tin c\u1ee7a h\u1ecd b\u1ecb r\u00f2 r\u1ec9. N\u1ebfu doanh nghi\u1ec7p kh\u00f4ng b\u1ea3o v\u1ec7 t\u1ed1t nh\u1eefng d\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a kh\u00e1ch h\u00e0ng th\u00ec t\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng h\u00e0ng r\u1eddi b\u1ecf doanh nghi\u1ec7p c\u1ee7a b\u1ea1n s\u1ebd t\u0103ng cao. Vi\u1ec7c n\u00e0y c\u0169ng s\u1ebd \u1ea3nh h\u01b0\u1edfng nhi\u1ec1u \u0111\u1ebfn uy t\u00edn c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u tr\u00ean th\u1ecb tr\u01b0\u1eddng. C\u00f3 ch\u00ednh s\u00e1ch b\u1ea3o m\u1eadt d\u1eef li\u1ec7u v\u01b0\u1ee3t tr\u1ed9i s\u1ebd l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng c\u1ee7a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng trong n\u0103m 2020.<\/p>\n<h2><span style=\"font-size: 80%\"><strong>\u00a06. \u0110o l\u01b0\u1eddng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/strong><\/span><\/h2>\n<p>Chi\u1ebfn l\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng th\u1ec3 th\u00e0nh c\u00f4ng n\u1ebfu b\u1ea1n kh\u00f4ng \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 c\u1ee7a n\u00f3. Ph\u00e2n t\u00edch d\u1eef li\u1ec7u thu \u0111\u01b0\u1ee3c s\u1ebd gi\u00fap b\u1ea1n bi\u1ebft \u0111\u01b0\u1ee3c nh\u1eefng y\u1ebfu t\u1ed1 n\u00e0o \u0111ang ho\u1ea1t \u0111\u1ed9ng t\u1ed1t v\u00e0 nh\u1eefng y\u1ebfu t\u1ed1 n\u00e0o c\u1ea7n c\u1ea3i thi\u1ec7n. D\u1ef1 b\u00e1o trong n\u0103m 2020 n\u00e0y s\u1ebd c\u00f3 nhi\u1ec1u c\u00f4ng ty ch\u00fa tr\u1ecdng h\u01a1n v\u00e0o vi\u1ec7c \u0111o l\u01b0\u1eddng m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng. 3 ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ph\u1ed5 bi\u1ebfn nh\u1ea5t l\u00e0:<\/p>\n<ul>\n<li>CSAT: Ch\u1ec9 s\u1ed1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, th\u1ec3 hi\u1ec7n m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng sau c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac quan tr\u1ecdng trong h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<li>NPS: Ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 m\u1ee9c \u0111\u1ed9 kh\u00e1ch h\u00e0ng s\u1eb5n s\u00e0ng ti\u1ebfp t\u1ee5c s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 v\u00e0 gi\u1edbi thi\u1ec7u cho ng\u01b0\u1eddi th\u00e2n, b\u1ea1n b\u00e8 s\u1eed d\u1ee5ng.<\/li>\n<li>CES: Th\u1ec3 hi\u1ec7n m\u1ee9c \u0111\u1ed9 d\u1ec5 d\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng khi ti\u1ebfp c\u1eadn s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5<\/li>\n<\/ul>\n<p>Xem th\u00eam b\u00e0i vi\u1ebft: <a href=\"https:\/\/miraway.vn\/blog\/3-chi-so-do-luong-trai-nghiem-khach-hang-pho-bien-nhat\/\">3 Ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ph\u1ed5 bi\u1ebfn nh\u1ea5t.<\/a><\/p>\n<h2><span style=\"font-size: 80%\"><strong>\u00a07. Tr\u1ea3i nghi\u1ec7m c\u1ee7a nh\u00e2n vi\u00ean \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn CX.<\/strong><\/span><\/h2>\n<p>\u0110\u1ed9i ng\u0169 nh\u00e2n vi\u00ean ch\u00ednh l\u00e0 y\u1ebfu t\u1ed1 then ch\u1ed1t quy\u1ebft \u0111\u1ecbnh th\u00e0nh c\u00f4ng c\u1ee7a chi\u1ebfn l\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. H\u1ecd l\u00e0 ng\u01b0\u1eddi truy\u1ec1n \u0111\u1ea1t v\u00e0 t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn nh\u1eadn th\u1ee9c v\u1ec1 th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a doanh nghi\u1ec7p trong m\u1eaft kh\u00e1ch h\u00e0ng.<\/p>\n<ul>\n<li>85% ng\u01b0\u1eddi \u0111\u01b0\u1ee3c h\u1ecfi n\u00f3i r\u1eb1ng nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c trao quy\u1ec1n \u0111\u1ec3 gi\u00fap \u0111\u1ee1 h\u1ecd<\/li>\n<li>83% ng\u01b0\u1eddi \u0111\u01b0\u1ee3c h\u1ecfi h\u00e0i l\u00f2ng v\u1edbi \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean chuy\u00ean nghi\u1ec7p.<\/li>\n<\/ul>\n<p>Nh\u01b0 v\u1eady, m\u1ee9c \u0111\u1ed9 m\u00e0 doanh nghi\u1ec7p quan t\u00e2m \u0111\u1ebfn nh\u00e2n vi\u00ean c\u0169ng s\u1ebd l\u00e0 m\u1ee9c \u0111\u1ed9 m\u00e0 h\u1ecd s\u1ebd ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n. \u0110\u00f3 l\u00e0 l\u00fd do b\u1ea1n n\u00ean \u0111\u1ea7u t\u01b0 nhi\u1ec1u h\u01a1n v\u00e0o tr\u1ea3i nghi\u1ec7m c\u1ee7a nh\u00e2n vi\u00ean trong n\u0103m 2020 n\u00e0y.<\/p>\n<h2><span style=\"font-size: 80%\"><strong>\u00a08. S\u1ef1 h\u00e0i l\u00f2ng ngay l\u1eadp t\u1ee9c.<\/strong><\/span><\/h2>\n<p>Trong t\u01b0\u01a1ng lai, gi\u1ea3i quy\u1ebft nhanh ch\u00f3ng c\u00e1c v\u1ea5n \u0111\u1ec1 v\u00e0 cung c\u1ea5p tr\u1ea3i nghi\u1ec7m t\u1ed1t s\u1ebd l\u00e0 m\u1ed9t trong nh\u1eefng \u0111i\u1ec3m kh\u00e1c bi\u1ec7t l\u1edbn nh\u1ea5t gi\u1eefa c\u00e1c nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5. Kh\u00f4ng m\u1ed9t kh\u00e1ch h\u00e0ng n\u00e0o mong mu\u1ed1n ph\u1ea3i ch\u1edd \u0111\u1ee3i \u0111\u1ec3 \u0111\u01b0\u1ee3c ph\u1ee5c v\u1ee5 ho\u1eb7c nh\u1eadn \u0111\u01b0\u1ee3c h\u00e0ng. Ph\u1ee5c v\u1ee5 ngay l\u1eadp t\u1ee9c v\u00e0 giao h\u00e0ng si\u00eau nhanh s\u1ebd l\u00e0 nh\u1eefng l\u1ee3i th\u1ebf gi\u00fap b\u1ea1n c\u1ea1nh tranh v\u1edbi \u0111\u1ed1i th\u1ee7.<\/p>\n<h2><span style=\"font-size: 80%\"><strong>\u00a09. Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111a k\u00eanh.<\/strong><\/span><\/h2>\n<p>Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111a k\u00eanh kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t xu h\u01b0\u1edbng m\u1edbi cho n\u0103m 2020. Ti\u1ebfp th\u1ecb v\u00e0 truy\u1ec1n th\u00f4ng \u0111a k\u00eanh \u0111\u00e3 \u0111\u01b0\u1ee3c m\u1ed9t s\u1ed1 doanh nghi\u1ec7p \u00e1p d\u1ee5ng trong nh\u1eefng n\u0103m g\u1ea7n \u0111\u00e2y.<\/p>\n<p>Trong t\u01b0\u01a1ng lai g\u1ea7n, d\u1ef1 b\u00e1o c\u00e1c doanh nghi\u1ec7p s\u1ebd ho\u00e0n to\u00e0n chuy\u1ec3n \u0111\u1ed5i sang chi\u1ebfn l\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111a k\u00eanh. 87% c\u00e1c nh\u00e0 b\u00e1n l\u1ebb coi tr\u1ea3i nghi\u1ec7m \u0111a k\u00eanh l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi v\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n<h2><span style=\"font-size: 80%\"><strong>K\u1ebft lu\u1eadn.<\/strong><\/span><\/h2>\n<p>Doanh nghi\u1ec7p n\u00e0o t\u1ea1o ra \u0111\u01b0\u1ee3c nh\u1eefng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u1ed9t ph\u00e1 s\u1ebd gi\u00e0nh \u0111\u01b0\u1ee3c \u01b0u th\u1ebf l\u1edbn trong cu\u1ed9c c\u00e1ch m\u1ea1ng c\u00f4ng nghi\u1ec7p 4.0 n\u00e0y. N\u1ebfu b\u1ea1n v\u1eabn ch\u01b0a c\u00f3 m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ph\u00f9 h\u1ee3p h\u00e3y li\u00ean h\u1ec7 Miraway \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n mi\u1ec5n ph\u00ed 24\/7.<\/p>\n<p>Xem th\u00eam b\u00e0i vi\u1ebft: <a href=\"https:\/\/miraway.vn\/blog\/8-xu-huong-phat-trien-cua-nhan-dien-khuon-mat-trong-nam-2020\/\">8 Xu h\u01b0\u1edbng ph\u00e1t tri\u1ec3n c\u1ee7a nh\u1eadn di\u00ean khu\u00f4n m\u1eb7t trong n\u0103m 2020.\u00a0<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng (CX) trong th\u1eddi \u0111\u1ea1i c\u00f4ng ngh\u1ec7 s\u1ed1 lu\u00f4n kh\u00f4ng ng\u1eebng ph\u00e1t tri\u1ec3n. Ng\u01b0\u1eddi ti\u00eau d\u00f9ng ng\u00e0y n\u00e0y s\u1eb5n s\u00e0ng chi nhi\u1ec1u ti\u00ean h\u01a1n \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u01b0\u1edfng nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t. Vi\u1ec7c t\u1eadp trung v\u00e0o tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng h\u01a1n trong t\u01b0\u01a1ng lai. [&#8230;]\n","protected":false},"author":1,"featured_media":4140,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[11],"tags":[232],"class_list":["post-4131","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trai-nghiem-khach-hang","tag-trai-nghiem-khach-hang"],"featured_image_url":"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2020\/02\/xu-huong-trai-nghiem-khach-hang-cho-nam-2020-1-1-1.jpg","_links":{"self":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/4131"}],"collection":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/comments?post=4131"}],"version-history":[{"count":0,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/4131\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media\/4140"}],"wp:attachment":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media?parent=4131"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/categories?post=4131"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/tags?post=4131"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}