{"id":3983,"date":"2019-12-09T07:04:56","date_gmt":"2019-12-09T07:04:56","guid":{"rendered":"https:\/\/miraway-cetm.com\/?p=3983"},"modified":"2019-12-09T07:04:56","modified_gmt":"2019-12-09T07:04:56","slug":"hang-doi-ao-la-gi","status":"publish","type":"post","link":"https:\/\/miraway.vn\/blog\/hang-doi-ao-la-gi\/","title":{"rendered":"H\u00e0ng \u0110\u1ee3i \u1ea2o L\u00e0 G\u00ec?"},"content":{"rendered":"

Trung b\u00ecnh m\u1ed9t ng\u01b0\u1eddi ph\u1ea3i m\u1ea5t t\u1eeb 17-43 ngh\u00ecn gi\u1edd \u0111\u1ec3 ch\u1edd \u0111\u1ee3i d\u1ecbch v\u1ee5 trong su\u1ed1t cu\u1ed9c \u0111\u1eddi c\u1ee7a h\u1ecd. S\u1ef1 ch\u1edd \u0111\u1ee3i d\u1ea5n \u0111\u1ebfn c\u00e1c c\u1ea3m x\u00fac kh\u00f4ng t\u1ed1t nh\u01b0: s\u1ef1 c\u0103ng th\u1eb3ng, bu\u1ed3n ch\u00e1n v\u00e0 c\u1ea3m gi\u00e1c kh\u00f3 ch\u1ecbu. \u0110\u1ed1i v\u1edbi m\u1ed9t nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5, t\u1ea5t c\u1ea3 s\u1ef1 ch\u1edd \u0111\u1ee3i n\u00e0y \u0111ang l\u00e0m x\u00f3i m\u00f2n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 do \u0111\u00f3 c\u0169ng l\u00e0m \u1ea3nh h\u01b0\u1edfng t\u1edbi h\u00ecnh \u1ea3nh th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a h\u1ecd. C\u00f3 2 ph\u01b0\u01a1ng th\u1ee9c x\u1ebfp h\u00e0ng ch\u00ednh l\u00e0 x\u1ebfp h\u00e0ng tr\u1ef1c ti\u1ebfp v\u00e0 x\u1ebfp h\u00e0ng qua h\u00e0ng \u0111\u1ee3i \u1ea3o.<\/p>\n

H\u00e0ng \u0111\u1ee3i \u1ea3o l\u00e0 g\u00ec?<\/strong><\/span><\/h2>\n

\"h\u00e0ng<\/p>\n

H\u00e0ng \u0111\u1ee3i \u1ea3o c\u00f3 ngh\u0129a l\u00e0 kh\u00e1ch h\u00e0ng kh\u00f4ng b\u1ecb gi\u1edbi h\u1ea1n \u1edf b\u1ea5t k\u1ef3 \u0111i\u1ec3m ch\u1edd n\u00e0o, h\u1ecd kh\u00f4ng bi\u1ebft v\u1ecb tr\u00ed c\u1ee7a h\u1ecd trong h\u00e0ng \u0111\u1ee3i \u1ea3o so v\u1edbi nh\u1eefng ng\u01b0\u1eddi kh\u00e1c. V\u1ecb tr\u00ed c\u1ee7a kh\u00e1ch h\u00e0ng trong h\u00e0ng \u0111\u1ee3i \u1ea3o \u0111\u01b0\u1ee3c b\u1ea3o m\u1eadt b\u1edfi m\u1ed9t m\u00e3 \u0111\u1ecbnh danh nh\u01b0 v\u00e9 \u0111\u01b0\u1ee3c in ho\u1eb7c \u0111\u01b0\u1ee3c qu\u1ea3n l\u00fd th\u00f4ng qua \u0111i\u1ec7n tho\u1ea1i di \u0111\u1ed9ng c\u1ee7a h\u1ecd d\u01b0\u1edbi d\u1ea1ng tin nh\u1eafn SMS, \u1ee9ng d\u1ee5ng x\u1ebfp h\u00e0ng. Kh\u00e1ch h\u00e0ng kh\u00f4ng c\u1ea7n ph\u1ea3i \u0111\u1ebfn tr\u1ef1c ti\u1ebfp l\u1ea5y s\u1ed1 x\u1ebfp h\u00e0ng ch\u1edd t\u1ea1i \u0111\u00f3.<\/p>\n

L\u1ee3i \u00edch c\u1ee7a vi\u1ec7c x\u1ebfp h\u00e0ng \u1ea3o:<\/strong><\/span><\/h2>\n

V\u1edbi h\u00e0ng \u0111\u1ee3i \u1ea3o, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ng\u1ed3i trong m\u1ed9t khu v\u1ef1c ch\u1edd tho\u1ea3i m\u00e1i ho\u1eb7c di chuy\u1ec3n xung quanh m\u00e0 kh\u00f4ng c\u00f3 nguy c\u01a1 b\u1ecb m\u1ea5t v\u1ecb tr\u00ed c\u1ee7a b\u1ea1n trong h\u00e0ng \u0111\u1ee3i \u1ea3o.<\/p>\n

N\u00e2ng cao tr\u1ea3i nghi\u1ec7m cho kh\u00e1ch h\u00e0ng.<\/strong><\/em><\/span><\/h3>\n

L\u00e3ng ph\u00ed th\u1eddi gian v\u00e0o vi\u1ec7c ch\u1edd \u0111\u1ee3i lu\u00f4n khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y m\u1ec7t m\u1ecfi. S\u1eed d\u1ee5ng h\u00e0ng \u0111\u1ee3i \u1ea3o s\u1ebd gi\u00fap kh\u00e1ch h\u00e0ng bi\u1ebft \u0111\u01b0\u1ee3c v\u1ecb tr\u00ed c\u1ee7a m\u00ecnh trong h\u00e0ng \u0111\u1ee3i \u1edf \u0111\u00e2u. T\u1eeb \u0111\u00f3 h\u1ecd c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng nh\u1eefng kho\u1ea3ng th\u1eddi gian ch\u1edd ph\u1ee5c v\u1ee5 b\u1eb1ng vi\u1ec7c t\u00ecm hi\u1ec3u c\u00e1c s\u1ea3n ph\u1ea9m kh\u00e1c ho\u1eb7c ho\u00e0n th\u00e0nh nh\u1eefng c\u00f4ng vi\u1ec7c kh\u00e1c c\u1ee7a h\u1ecd.<\/p>\n

Gi\u1ea3m th\u1eddi gian ch\u1edd nh\u1eadn th\u1ee9c.<\/strong><\/em><\/span><\/h3>\n

C\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u0103ng c\u01b0\u1eddng t\u00ednh t\u01b0\u01a1ng t\u00e1c, giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng nh\u1edd gi\u1ea3i ph\u00e1p digital signage<\/a>. B\u1eb1ng c\u00e1ch cung c\u1ea5p th\u00f4ng tin nh\u01b0 tr\u1ea1ng th\u00e1i h\u00e0ng \u0111\u1ee3i v\u00e0 c\u00e1c th\u00f4ng tin li\u00ean quan \u0111\u1ebfn s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5, v\u00e0 nh\u1eefng th\u00f4ng tin m\u00e0 kh\u00e1ch h\u00e0ng mong mu\u1ed1n s\u1ebd gi\u00fap h\u1ecd c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i h\u01a1n.<\/p>\n

Thu th\u1eadp ngu\u1ed3n data gi\u00e1 tr\u1ecb.<\/strong><\/em><\/span><\/h3>\n

Th\u00f4ng qua vi\u1ec7c x\u1ebfp h\u00e0ng \u1ea3o, b\u1ea1n c\u00f3 th\u1ec3 thu th\u1eadp d\u1eef li\u1ec7u v\u00f4 gi\u00e1 c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n \u0111\u00e1ng k\u1ec3 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng b\u1eb1ng c\u00e1ch d\u1ef1 \u0111o\u00e1n th\u1eddi gian ch\u1edd \u0111\u1ee3i v\u00e0 cung c\u1ea5p c\u00e1c nhu c\u1ea7u d\u1ef1 b\u00e1o v\u00e0 nh\u00e2n s\u1ef1 ch\u00ednh x\u00e1c. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap ti\u1ebft ki\u1ec7m \u0111\u00e1ng k\u1ec3 chi ph\u00ed.<\/p>\n

Khi n\u00e0o th\u00ec n\u00ean s\u1eed d\u1ee5ng h\u00e0ng \u0111\u1ee3i \u1ea3o?<\/strong><\/span><\/h2>\n

N\u1ebfu doanh nghi\u1ec7p c\u1ee7a b\u1ea1n c\u00f3 qu\u00e1 nhi\u1ec1u kh\u00e1ch h\u00e0ng \u0111\u1ebfn giao d\u1ecbch v\u00e0 th\u01b0\u1eddng xuy\u00ean x\u1ea3y ra t\u00ecnh tr\u1ea1ng qu\u00e1 t\u1ea3i th\u00ec s\u1eed d\u1ee5ng h\u00e0ng \u0111\u1ee3i \u1ea3o l\u00e0 m\u1ed9t gi\u1ea3i ph\u00e1p h\u1eefu \u00edch. N\u00f3 c\u0169ng ph\u00f9 h\u1ee3p v\u1edbi nh\u1eefng doanh nghi\u1ec7p c\u00f3 th\u1eddi gian ph\u1ee5c v\u1ee5 l\u00e2u h\u01a1n ng\u00e0nh h\u00e0ng kh\u00e1c. H\u00e0ng \u0111\u1ee3i \u1ea3o c\u0169ng l\u00e0 l\u1ef1a ch\u1ecdn \u01b0u ti\u00ean khi nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 mu\u1ed1n x\u00e1c \u0111\u1ecbnh kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi ti\u1ebfp c\u1eadn nh\u00e2n vi\u00ean \u0111\u1ec3 chu\u1ea9n b\u1ecb.<\/p>\n

Xem th\u00eam b\u00e0i vi\u1ebft: Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng CX s\u1ebd gi\u00fap nh\u1eefng doanh nghi\u1ec7p c\u1ee1 v\u1eeba ph\u00e1t tri\u1ec3n t\u1ed1t nh\u1ea5t.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Trung b\u00ecnh m\u1ed9t ng\u01b0\u1eddi ph\u1ea3i m\u1ea5t t\u1eeb 17-43 ngh\u00ecn gi\u1edd \u0111\u1ec3 ch\u1edd \u0111\u1ee3i d\u1ecbch v\u1ee5 trong su\u1ed1t cu\u1ed9c \u0111\u1eddi c\u1ee7a h\u1ecd. S\u1ef1 ch\u1edd \u0111\u1ee3i d\u1ea5n \u0111\u1ebfn c\u00e1c c\u1ea3m x\u00fac kh\u00f4ng t\u1ed1t nh\u01b0: s\u1ef1 c\u0103ng th\u1eb3ng, bu\u1ed3n ch\u00e1n v\u00e0 c\u1ea3m gi\u00e1c kh\u00f3 ch\u1ecbu. \u0110\u1ed1i v\u1edbi m\u1ed9t nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5, t\u1ea5t c\u1ea3 s\u1ef1 ch\u1edd \u0111\u1ee3i […]\n","protected":false},"author":1,"featured_media":4004,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[159],"tags":[203],"class_list":["post-3983","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-he-thong-xep-hang-tu-dong","tag-he-thong-xep-hang"],"featured_image_url":"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2019\/12\/hang-doi-ao-1-1.jpg","_links":{"self":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/3983"}],"collection":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/comments?post=3983"}],"version-history":[{"count":0,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/3983\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media\/4004"}],"wp:attachment":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media?parent=3983"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/categories?post=3983"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/tags?post=3983"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}