{"id":3941,"date":"2019-11-07T10:42:20","date_gmt":"2019-11-07T10:42:20","guid":{"rendered":"https:\/\/miraway-cetm.com\/?p=3941"},"modified":"2019-11-07T10:42:20","modified_gmt":"2019-11-07T10:42:20","slug":"4-cach-phan-hoi-khach-hang-co-the-tang-loi-nhuan-cho-doanh-nghiep","status":"publish","type":"post","link":"https:\/\/miraway.vn\/blog\/4-cach-phan-hoi-khach-hang-co-the-tang-loi-nhuan-cho-doanh-nghiep\/","title":{"rendered":"4 C\u00e1ch Ph\u1ea3n H\u1ed3i Kh\u00e1ch H\u00e0ng C\u00f3 Th\u1ec3 T\u0103ng L\u1ee3i Nhu\u1eadn Cho Doanh Nghi\u1ec7p"},"content":{"rendered":"

D\u01b0\u1edbi \u0111\u00e2y l\u00e0 b\u1ed1n c\u00e1ch m\u00e0 doanh nghi\u1ec7p c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 thu l\u1ee3i b\u1eb1ng c\u00e1ch thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng<\/a> v\u00e0 \u0111\u1ea3m b\u1ea3o m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng cao c\u1ee7a kh\u00e1ch h\u00e0ng<\/span><\/p>\n

\"4<\/p>\n

1 – B\u1ea1n s\u1ebd ti\u1ebft ki\u1ec7m ti\u1ec1n b\u1eb1ng c\u00e1ch gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng.<\/strong><\/span><\/h2>\n

M\u1ed9t nghi\u00ean c\u1ee9u qu\u1ed1c t\u1ebf cho th\u1ea5y 62% ng\u01b0\u1eddi ti\u00eau d\u00f9ng n\u00f3i r\u1eb1ng h\u1ecd c\u00f3 xu h\u01b0\u1edbng mua h\u00e0ng t\u1eeb m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u \u0111\u00e3 y\u00eau c\u1ea7u h\u1ecd ph\u1ea3n h\u1ed3i v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 v\u00e0 56% n\u00f3i r\u1eb1ng h\u1ecd trung th\u00e0nh h\u01a1n v\u1edbi m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u \u0111\u00e3 t\u00f4n tr\u1ecdng \u00fd ki\u1ebfn \u0111\u1ec1 xu\u1ea5t c\u1ee7a h\u1ecd.<\/span><\/p>\n

Vi\u1ec7c gi\u1eef cho kh\u00e1ch h\u00e0ng trung th\u00e0nh v\u1edbi doanh nghi\u1ec7p c\u1ee7a b\u1ea1n c\u00f3 ngh\u0129a l\u00e0 b\u1ea1n s\u1ebd \u00edt c\u00f3 kh\u1ea3 n\u0103ng m\u1ea5t h\u1ecd tr\u01b0\u1edbc \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh. M\u1ed9t khi b\u1ea1n m\u1ea5t m\u1ed9t kh\u00e1ch h\u00e0ng, chi ph\u00ed \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c m\u1ed9t kh\u00e1ch h\u00e0ng m\u1edbi cao h\u01a1n t\u1eeb b\u1ed1n \u0111\u1ebfn m\u01b0\u1eddi l\u1ea7n. C\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng l\u00e0 \u0111\u1ea3m b\u1ea3o h\u1ecd h\u00e0i l\u00f2ng khi l\u1ef1a ch\u1ecdn s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n.<\/span><\/p>\n

2 \u2013 Doanh thu c\u1ee7a b\u1ea1n s\u1ebd t\u0103ng l\u00ean r\u1ea5t nhi\u1ec1u.<\/strong><\/span><\/h2>\n

C\u00e1c doanh nghi\u1ec7p \u0111\u1ea3m b\u1ea3o m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng cao c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch h\u00e0nh \u0111\u1ed9ng d\u1ef1a tr\u00ean ph\u1ea3n h\u1ed3i c\u00f3 l\u1ee3i th\u1ebf v\u1ec1 kinh t\u1ebf.<\/span><\/p>\n

Chuy\u00ean gia d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng Rob Markey cho bi\u1ebft, m\u1ed9t c\u00f4ng ty \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh l\u00e0 ng\u01b0\u1eddi d\u1eabn \u0111\u1ea7u Net Promoter Score t\u0103ng tr\u01b0\u1edfng nhanh g\u1ea5p hai l\u1ea7n so v\u1edbi ph\u1ea7n c\u00f2n l\u1ea1i c\u1ee7a th\u1ecb tr\u01b0\u1eddng. \u0110\u00e2y l\u00e0 m\u1ed9t l\u1ee3i th\u1ebf chi ph\u00ed kho\u1ea3ng 15 ph\u1ea7n tr\u0103m.<\/span><\/p>\n

H\u01a1n n\u1eefa, theo m\u1ed9t nghi\u00ean c\u1ee9u c\u1ee7a Watermark Consulting, c\u00e1c doanh nghi\u1ec7p c\u00f3 kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng th\u00ec c\u1ed5 phi\u1ebfu ho\u1ea1t \u0111\u1ed9ng t\u1ed1t h\u01a1n trong th\u1eddi gian s\u00e1u n\u0103m so v\u1edbi nh\u1eefng doanh nghi\u1ec7p c\u00f3 kh\u00e1ch h\u00e0ng \u00edt h\u00e0i l\u00f2ng h\u01a1n.<\/span><\/p>\n

3 – Tr\u00e1nh c\u00e1c \u0111\u00e1nh gi\u00e1 tr\u1ef1c tuy\u1ebfn ti\u00eau c\u1ef1c.<\/strong><\/span><\/h2>\n

B\u1eb1ng c\u00e1ch gi\u1ea3i quy\u1ebft s\u1ef1 kh\u00f4ng h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m ngay sau khi nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i c\u1ee7a h\u1ecd, l\u00fd t\u01b0\u1edfng nh\u1ea5t l\u00e0 t\u1ea1i \u0111i\u1ec3m b\u00e1n h\u00e0ng, b\u1ea1n s\u1ebd tr\u00e1nh vi\u1ec7c h\u1ecd tr\u00fat gi\u1eadn l\u00ean m\u1ea1ng b\u1eb1ng m\u1ed9t \u0111\u00e1nh gi\u00e1 ti\u00eau c\u1ef1c, \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 g\u00e2y t\u1ed5n h\u1ea1i cho b\u1ea1n v\u1ec1 m\u1eb7t t\u00e0i ch\u00ednh.<\/span><\/p>\n

M\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t \u0111\u01b0\u1ee3c ti\u1ebfn h\u00e0nh trong ng\u01b0\u1eddi ti\u00eau d\u00f9ng M\u1ef9 v\u00e0o n\u0103m 2013 cho th\u1ea5y 80% s\u1ed1 ng\u01b0\u1eddi \u0111\u01b0\u1ee3c h\u1ecfi \u0111\u1ea3o ng\u01b0\u1ee3c quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng sau khi \u0111\u1ecdc \u0111\u00e1nh gi\u00e1 tr\u1ef1c tuy\u1ebfn ti\u00eau c\u1ef1c. V\u00e0 d\u1eef li\u1ec7u t\u1eeb \u0110\u1ea1i h\u1ecdc Harvard cho th\u1ea5y r\u1eb1ng s\u1ef1 gia t\u0103ng m\u1ed9t sao tr\u00ean Yelp c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn t\u0103ng tr\u01b0\u1edfng 5-9% doanh thu.<\/span><\/p>\n

4 \u2013 N\u00e2ng cao hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean.<\/strong><\/span><\/h2>\n

\u0110\u1eebng \u0111\u00e1nh gi\u00e1 th\u1ea5p s\u1ee9c m\u1ea1nh c\u1ee7a cu\u1ed9c kh\u1ea3o s\u00e1t \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf t\u1ed1t \u0111\u1ec3 c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean. \u0110\u00e2y l\u00e0 m\u1ed9t \u0111\u1ed9ng l\u1ef1c m\u1ea1nh m\u1ebd cho c\u00e1c nh\u00e2n vi\u00ean c\u1ed1 g\u1eafng cung c\u1ea5p d\u1ecbch v\u1ee5 t\u1ed1t nh\u1ea5t.<\/span><\/p>\n

Thu th\u1eadp th\u00f4ng tin ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng gi\u00fap doanh nghi\u1ec7p l\u1eafng nghe v\u00e0 th\u1ea5u hi\u1ec3u kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t th\u00f4ng qua t\u1eebng h\u00e0nh tr\u00ecnh tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd \u0111\u1ec3 \u0111\u01b0a ra b\u00e1o c\u00e1o ph\u00e2n t\u00edch \u0111a chi\u1ec1u v\u1ec1 \u00fd ki\u1ebfn ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng t\u1eeb \u0111\u00f3 k\u1ecbp th\u1eddi n\u1eafm b\u1eaft, \u0111i\u1ec1u ch\u1ec9nh v\u00e0 x\u1eed l\u00fd nh\u1eefng b\u1ea5t c\u1eadp c\u1ee7a h\u1ec7 th\u1ed1ng c\u0169ng nh\u01b0 c\u00f3 s\u1ef1 \u0111\u00e1nh gi\u00e1 ch\u00ednh x\u00e1c v\u1ec1 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed3ng th\u1eddi n\u00e2ng cao n\u0103ng su\u1ea5t v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5 c\u1ee7a giao d\u1ecbch vi\u00ean.<\/span><\/p>\n

Xem th\u00eam b\u00e0i vi\u1ebft: 5 G\u1ee3i \u00fd gi\u00fap b\u1ea1n th\u1ef1c hi\u1ec7n m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t th\u00e0nh c\u00f4ng<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

D\u01b0\u1edbi \u0111\u00e2y l\u00e0 b\u1ed1n c\u00e1ch m\u00e0 doanh nghi\u1ec7p c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 thu l\u1ee3i b\u1eb1ng c\u00e1ch thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ea3m b\u1ea3o m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng cao c\u1ee7a kh\u00e1ch h\u00e0ng 1 – B\u1ea1n s\u1ebd ti\u1ebft ki\u1ec7m ti\u1ec1n b\u1eb1ng c\u00e1ch gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng. M\u1ed9t nghi\u00ean c\u1ee9u qu\u1ed1c t\u1ebf cho th\u1ea5y 62% […]\n","protected":false},"author":1,"featured_media":3942,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[167],"tags":[219],"class_list":["post-3941","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-he-thong-khao-sat-va-phan-hoi","tag-phan-hoi-khach-hang"],"featured_image_url":"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2019\/11\/4-cach-phan-hoi-khach-hang-co-the-tang-loi-nhuan-cho-doanh-nghiep-1-scaled-1-1.jpg","_links":{"self":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/3941"}],"collection":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/comments?post=3941"}],"version-history":[{"count":0,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/3941\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media\/3942"}],"wp:attachment":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media?parent=3941"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/categories?post=3941"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/tags?post=3941"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}