{"id":3661,"date":"2019-06-14T07:07:36","date_gmt":"2019-06-14T07:07:36","guid":{"rendered":"https:\/\/miraway-cetm.com\/?p=3661"},"modified":"2019-06-14T07:07:36","modified_gmt":"2019-06-14T07:07:36","slug":"5-thach-thuc-doi-voi-cac-ngan-hang-ve-trai-nghiem-khach-hang","status":"publish","type":"post","link":"https:\/\/miraway.vn\/blog\/5-thach-thuc-doi-voi-cac-ngan-hang-ve-trai-nghiem-khach-hang\/","title":{"rendered":"5 Th\u00e1ch Th\u1ee9c \u0110\u1ed1i V\u1edbi C\u00e1c Ng\u00e2n H\u00e0ng V\u1ec1 Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng"},"content":{"rendered":"

Kh\u00e1ch h\u00e0ng c\u1ee7a ng\u00e2n h\u00e0ng c\u00f3 nhi\u1ec1u s\u1ef1 l\u1ef1a ch\u1ecdn h\u01a1n v\u1ec1 c\u00e1ch th\u1ee9c, th\u1eddi gian v\u00e0 \u0111\u1ecba \u0111i\u1ec3m h\u1ecd c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n giao d\u1ecbch ng\u00e2n h\u00e0ng. Thay \u0111\u1ed5i ng\u00e2n h\u00e0ng r\u1ea5t d\u1ec5 d\u00e0ng v\u00e0 vi\u1ec7c trung th\u00e0nh v\u1edbi m\u1ed9t ng\u00e2n h\u00e0ng s\u1ebd kh\u00f4ng k\u00e9o d\u00e0i m\u00e3i m\u00e3i. N\u00f3i m\u1ed9t c\u00e1ch \u0111\u01a1n gi\u1ea3n, kh\u00e1ch h\u00e0ng s\u1eb5n s\u00e0ng r\u1eddi kh\u1ecfi ng\u00e2n h\u00e0ng n\u1ebfu k\u1ef3 v\u1ecdng c\u1ee7a h\u1ecd kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng. M\u1ed9t nghi\u00ean c\u1ee9u c\u1ee7a Cap Gemini * v\u1ec1 ng\u00e2n h\u00e0ng b\u00e1n l\u1ebb to\u00e0n c\u1ea7u, ch\u1ec9 50% kh\u00e1ch h\u00e0ng s\u1ebd \u1edf l\u1ea1i v\u1edbi ng\u00e2n h\u00e0ng ch\u00ednh c\u1ee7a h\u1ecd trong s\u00e1u th\u00e1ng t\u1edbi. H\u01a1n n\u1eefa, ch\u1ec9 c\u00f3 15% th\u1ef1c s\u1ef1 c\u00f3 ni\u1ec1m tin v\u00e0o ng\u00e2n h\u00e0ng m\u00ecnh \u0111ang s\u1eed d\u1ee5ng.<\/span><\/p>\n

\"5<\/p>\n

R\u1ed1t cu\u1ed9c, t\u1ea1i sao kh\u00e1ch h\u00e0ng ph\u1ea3i th\u1ecfa m\u00e3n v\u1ee1i nh\u1eefng d\u1ecbch v\u1ee5 t\u1ea7m th\u01b0\u1eddng? Ng\u00e0y nay, h\u1ecd c\u00f3 nhi\u1ec1u l\u1ef1a ch\u1ecdn h\u01a1n bao gi\u1edd h\u1ebft. Ch\u00fang ta h\u00e3y xem x\u00e9t k\u1ef9 h\u01a1n nh\u1eefng th\u00e1ch th\u1ee9c m\u00e0 c\u00e1c ng\u00e2n h\u00e0ng b\u00e1n l\u1ebb ph\u1ea3i \u0111\u1ed1i m\u1eb7t:<\/span><\/p>\n

    \n
  1. C\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng<\/span><\/li>\n
  2. T\u0103ng doanh s\u1ed1<\/span><\/li>\n
  3. Gi\u1ea3m chi ph\u00ed \/ n\u00e2ng cao hi\u1ec7u qu\u1ea3<\/span><\/li>\n
  4. T\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean<\/span><\/li>\n
  5. Th\u00fac \u0111\u1ea9y c\u1ea3i ti\u1ebfn kinh doanh th\u00f4ng qua d\u1eef li\u1ec7u v\u00e0 ph\u00e2n t\u00edch<\/span><\/li>\n<\/ol>\n

    1. C\u1ea2I THI\u1ec6N TR\u1ea2I NGHI\u1ec6M KH\u00c1CH H\u00c0NG<\/strong><\/p>\n

    Kh\u00e1ch h\u00e0ng l\u1ef1a ch\u1ecdn m\u1ed9t ng\u00e2n h\u00e0ng ho\u1eb7c r\u1eddi kh\u1ecfi ng\u00e2n h\u00e0ng hi\u1ec7n t\u1ea1i c\u1ee7a h\u1ecd v\u00ec ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 t\u1ea1i c\u00e1c \u0111i\u1ec3m t\u01b0\u01a1ng t\u00e1c. N\u00f3i m\u1ed9t c\u00e1ch \u0111\u01a1n gi\u1ea3n, tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 d\u1ecbch v\u1ee5 cung c\u1ea5p l\u00e0 quan tr\u1ecdng h\u01a1n bao gi\u1edd h\u1ebft. Tr\u1ecdng t\u00e2m c\u1ee7a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u0169ng ch\u00ednh l\u00e0 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c cung c\u1ea5p. \u0110\u00f4i khi c\u00e1c ng\u00e2n h\u00e0ng d\u01b0\u1eddng nh\u01b0 qu\u00ean r\u1eb1ng h\u1ecd th\u1ef1c s\u1ef1 v\u1eabn c\u00f3 kh\u00e1ch h\u00e0ng \u0111\u1ebfn th\u0103m chi nh\u00e1nh c\u1ee7a m\u00ecnh.<\/span><\/p>\n

    T\u1ea1i sao ng\u00e2n h\u00e0ng kh\u00f4ng ch\u00e0o \u0111\u00f3n kh\u00e1ch h\u00e0ng theo m\u1ed9t c\u00e1ch c\u00e1 nh\u00e2n h\u01a1n? M\u1ed9t gi\u1ea3i ph\u00e1p nh\u01b0 v\u1eady s\u1ebd t\u0103ng ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 b\u1eb1ng c\u00e1ch k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n d\u1ef1a tr\u00ean nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 n\u0103ng l\u1ef1c c\u1ee7a nh\u00e2n vi\u00ean. Ngo\u00e0i ra, qu\u1ea3n l\u00fd chi nh\u00e1nh s\u1ebd c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng nhu c\u1ea7u kh\u00e1ch h\u00e0ng v\u00ec h\u1ecd c\u00f3 quy\u1ec1n truy c\u1eadp v\u00e0o l\u1ecbch s\u1eed d\u1ecbch v\u1ee5 v\u00e0 c\u00f3 s\u1ef1 chu\u1ea9n b\u1ecb cho ph\u00f9 h\u1ee3p. H\u00e3y t\u01b0\u1edfng t\u01b0\u1ee3ng, m\u1ed9t kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c ch\u00e0o b\u1eb1ng \u0111\u00fang t\u00ean c\u1ee7a m\u00ecnh khi m\u1edbi b\u01b0\u1edbc v\u00e0o chi nh\u00e1nh. \u0110\u00f3 l\u00e0 \u1ea5n t\u01b0\u1ee3ng kh\u00f3 phai v\u00e0 s\u1ebd n\u00e2ng cao l\u00f2ng trung th\u00e0nh c\u1ee7a h\u1ecd v\u1edbi ng\u00e2n h\u00e0ng.<\/span><\/p>\n

    2. T\u0102NG DOANH S\u1ed0.<\/strong><\/p>\n

    D\u1ecbch v\u1ee5 d\u00f9 h\u1ea5p d\u1eabn c\u0169ng kh\u00f4ng th\u1ec3 t\u1ef1 b\u00e1n ch\u00ednh n\u00f3. C\u1ea7n ph\u1ea3i c\u00f3 c\u00e1c \u0111i\u1ec1u ki\u1ec7n, khuy\u1ebfn m\u00e3i ph\u00f9 h\u1ee3p v\u00e0 th\u01b0\u1eddng \u0111i k\u00e8m m\u1ed9t tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng th\u1ef1c s\u1ef1 tuy\u1ec7t v\u1eddi. L\u00e0m th\u1ebf n\u00e0o ng\u00e2n h\u00e0ng c\u00f3 th\u1ec3 n\u1ed5i b\u1eadt so v\u1edbi c\u00e1c \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh v\u00e0 thu h\u00fat kh\u00e1ch h\u00e0ng m\u1edbi? T\u1ea1i sao kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i n\u00ean \u1edf l\u1ea1i v\u1edbi chi nh\u00e1nh c\u1ee7a ng\u00e2n h\u00e0ng? C\u00e1c gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p s\u1ebd gi\u00fap thu h\u00fat nhi\u1ec1u kh\u00e1ch h\u00e0ng h\u01a1n b\u1eb1ng c\u00e1ch l\u00e0m cho tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd tho\u1ea3i m\u00e1i v\u00e0 thu\u1eadn ti\u1ec7n. Kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c hoan ngh\u00eanh v\u00e0 s\u1eb5n s\u00e0ng s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 \u1edf m\u1ee9c cao h\u01a1n.<\/span><\/p>\n

    Ng\u00e2n h\u00e0ng n\u00ean t\u00ecm c\u00e1ch th\u1ef1c hi\u1ec7n c\u00e1c gi\u1ea3i ph\u00e1p th\u00fac \u0111\u1ea9y c\u00e1c \u0111i\u1ec1u ki\u1ec7n t\u1ed1i \u01b0u cho tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, t\u00edch c\u1ef1c gi\u00fap n\u00e2ng cao c\u01a1 h\u1ed9i \u0111\u1ec3 kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh. V\u00ed d\u1ee5, m\u1ed9t kh\u00e1ch h\u00e0ng s\u1ebd tin t\u01b0\u1edfng v\u00e0 \u0111\u01b0\u1ee3c truy\u1ec1n c\u1ea3m h\u1ee9ng b\u1edfi m\u1ed9t nh\u00e2n vi\u00ean \u0111\u00e3 hi\u1ec3u r\u00f5 c\u00e1c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi h\u1ecd \u0111\u00e1p \u1ee9ng. Do \u0111\u00f3, m\u1ed9t gi\u1ea3i ph\u00e1p gi\u00fap nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 t\u00ecm hi\u1ec3u v\u1ec1 kh\u00e1ch h\u00e0ng l\u00e0 r\u1ea5t c\u1ea7n thi\u1ebft. \u0110\u00e2y l\u00e0 ch\u00eca kh\u00f3a trong vi\u1ec7c cung c\u1ea5p tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111a k\u00eanh v\u00e0 mang t\u00ednh c\u00e1 nh\u00e2n h\u01a1n.<\/span><\/p>\n

    3. GI\u1ea2M CHI PH\u00cd \/ C\u1ea2I THI\u1ec6N -HI\u1ec6U QU\u1ea2.<\/strong><\/p>\n

    X\u00e1c \u0111\u1ecbnh c\u00e1ch \u0111\u1ec3 c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3, gi\u1ea3m chi ph\u00ed nh\u01b0ng kh\u00f4ng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 l\u00e0 m\u1ed9t th\u00e1ch th\u1ee9c \u0111\u1ed1i v\u1edbi nhi\u1ec1u t\u1ed5 ch\u1ee9c t\u00e0i ch\u00ednh. \u00c1p d\u1ee5ng c\u00e1c gi\u1ea3i ph\u00e1p ph\u00e2n lu\u1ed3ng v\u00e0 qu\u1ea3n l\u00fd h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng s\u1ebd l\u00e0m t\u0103ng hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng, gi\u1ea3m chi ph\u00ed – \u0111\u1ed3ng th\u1eddi c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

    \u0110\u1ec3 gi\u1ea3m th\u1eddi gian giao d\u1ecbch, h\u1ec7 th\u1ed1ng s\u1ebd th\u00f4ng b\u00e1o cho nh\u00e2n vi\u00ean v\u1ec1 c\u00e1c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi h\u1ecd \u0111\u1ebfn qu\u1ea7y. \u0110i\u1ec1u n\u00e0y cho ph\u00e9p nh\u00e2n vi\u00ean chu\u1ea9n b\u1ecb trong khi ch\u1edd \u0111\u1ee3i kh\u00e1ch h\u00e0ng k\u1ebf ti\u1ebfp. V\u00ed d\u1ee5, x\u00e1c \u0111\u1ecbnh tr\u01b0\u1edbc nhu c\u1ea7u d\u1ecbch v\u1ee5 c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch \u0111\u1ecdc th\u1ebb t\u00edn d\u1ee5ng c\u1ee7a kh\u00e1ch h\u00e0ng trong kiosk t\u1ef1 ph\u1ee5c v\u1ee5 xem c\u00f3 ph\u00f9 h\u1ee3p v\u1edbi d\u1ecbch v\u1ee5 c\u1ee7a ng\u00e2n h\u00e0ng kh\u00f4ng \u0111i\u1ec1u n\u00e0y gi\u00fap r\u00fat ng\u1eafn th\u1eddi gian giao d\u1ecbch.<\/span><\/p>\n

    4. T\u0102NG C\u01af\u1edcNG S\u1ef0 H\u00c0I L\u00d2NG NH\u00c2N VI\u00caN.<\/strong><\/p>\n

    C\u00f3 th\u1ec3 thu h\u00fat v\u00e0 gi\u1eef nh\u00e2n vi\u00ean c\u00f3 tr\u00ecnh \u0111\u1ed9 n\u00f3i l\u00ean r\u1ea5t nhi\u1ec1u \u0111i\u1ec1u v\u1ec1 m\u1ed9t ng\u00e2n h\u00e0ng. V\u00e0 qu\u00e1 tr\u00ecnh n\u00e0y kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o c\u0169ng d\u1ec5 d\u00e0ng. H\u01a1n th\u1ebf n\u1eefa, m\u1ed9t nh\u00e2n vi\u00ean \u0111\u00e1nh gi\u00e1 cao nhi\u1ec7m v\u1ee5 v\u00e0 n\u01a1i l\u00e0m vi\u1ec7c c\u1ee7a ch\u00ednh m\u00ecnh c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 v\u00e0 t\u00edch c\u1ef1c h\u01a1n.<\/span><\/p>\n

    Gi\u1ea3i ph\u00e1p qu\u1ea3n l\u00fd tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng s\u1ebd l\u00e0m t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean b\u1eb1ng c\u00e1ch h\u1ee3p l\u00fd h\u00f3a lu\u1ed3ng kh\u00e1ch h\u00e0ng v\u00e0 l\u00e0m cho n\u00f3 hi\u1ec7u qu\u1ea3 h\u01a1n g\u00f3p ph\u1ea7n n\u00e2ng cao s\u1ef1 chuy\u00ean nghi\u1ec7p v\u00e0 cung c\u1ea5p cho nh\u00e2n vi\u00ean hi\u1ec3u bi\u1ebft v\u1ec1 kh\u00e1ch h\u00e0ng. Nh\u00e2n vi\u00ean sau \u0111\u00f3 c\u00f3 th\u1ec3 chu\u1ea9n b\u1ecb k\u1ef9 l\u01b0\u01a1ng h\u01a1n khi h\u1ecd \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o v\u00e0 s\u1eb5n s\u00e0ng \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 t\u1ed1t nh\u1ea5t c\u00f3 th\u1ec3. Ngo\u00e0i ra, nh\u00e2n vi\u00ean c\u1ea7n \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi h\u1ec7 th\u1ed1ng gi\u00e1m s\u00e1t th\u1eddi gian th\u1ef1c v\u00e0 l\u1eadp k\u1ebf ho\u1ea1ch qu\u1ea3n l\u00fd t\u00e0i nguy\u00ean \u0111\u1ec3 c\u1ea3nh b\u00e1o cho ng\u01b0\u1eddi qu\u1ea3n l\u00fd khi kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ea5p \u0111\u1ed9 d\u1ecbch v\u1ee5 \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n h\u00e0nh \u0111\u1ed9ng ph\u00f9 h\u1ee3p.<\/span><\/p>\n

    5. GI\u00c1M S\u00c1T HO\u1ea0T \u0110\u1ed8NG KINH DOANH QUA D\u1eee LI\u1ec6U V\u00c0 PH\u00c2N T\u00cdCH.<\/strong><\/p>\n

    \u0110\u1ec3 d\u1eabn \u0111\u1ea7u th\u1ecb tr\u01b0\u1eddng, th\u00e1ch th\u1ee9c c\u1ee7a c\u00e1c ng\u00e2n h\u00e0ng y\u00eau c\u1ea7u ph\u1ea3i li\u00ean t\u1ee5c ph\u00e1t tri\u1ec3n v\u00e0 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5. S\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh v\u00e0 ph\u00e2n t\u00edch l\u01b0\u1ee3ng c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed7i gi\u1edd, th\u1eddi gian ch\u1edd \u0111\u1ee3i, giao d\u1ecbch cho m\u1ed7i kh\u00e1ch h\u00e0ng v\u00e0 chi ph\u00ed cho m\u1ed7i giao d\u1ecbch cho ph\u00e9p qu\u1ea3n l\u00fd t\u1eadp trung v\u00e0o c\u00e1c khu v\u1ef1c c\u00f3 ti\u1ec1m n\u0103ng c\u1ea3i thi\u1ec7n cao v\u00e0 b\u1eaft \u0111\u1ea7u c\u00e1c ph\u01b0\u01a1ng \u00e1n c\u1ea3i ti\u1ebfn ph\u00f9 h\u1ee3p.<\/span><\/p>\n

    V\u00ed d\u1ee5, b\u1eb1ng c\u00e1ch thu th\u1eadp d\u1eef li\u1ec7u v\u1ec1 k\u1ebft qu\u1ea3 cung c\u1ea5p d\u1ecbch v\u1ee5, gi\u1ea3i ph\u00e1p kh\u1ea3o s\u00e1t & ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng s\u1ebd h\u1ed7 tr\u1ee3 qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean, \u0111\u1ed3ng th\u1eddi cung c\u1ea5p kh\u1ea3 n\u0103ng th\u0103m d\u00f2 \u00fd ki\u1ebfn \u200b\u200bkh\u00e1ch h\u00e0ng \u0111\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 c\u00e1c d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c cung c\u1ea5p. V\u1edbi d\u1eef li\u1ec7u th\u1eddi gian th\u1ef1c (\u0111\u00e3 c\u00f3 trong chi nh\u00e1nh), c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c h\u00e0nh \u0111\u1ed9ng ngay l\u1eadp t\u1ee9c \u0111\u1ec3 s\u1eed d\u1ee5ng nh\u00e2n vi\u00ean hi\u1ec7u qu\u1ea3 h\u01a1n v\u00e0 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5.<\/span><\/p>\n

    Ng\u00e2n h\u00e0ng l\u00e0 m\u1ed9t l\u0129nh v\u1ef1c ti\u1ec1m n\u0103ng, nh\u01b0ng c\u0169ng l\u00e0 l\u0129nh v\u01b0c kh\u00f3 chi\u1ec1u l\u00f2ng kh\u00e1ch h\u00e0ng nh\u1ea5t. Vi\u1ec7c t\u1ed1i \u01b0u tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, \u0111i k\u00e8m v\u1edbi c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 s\u1ebd \u0111\u1ea3m b\u1ea3o s\u1ef1 ph\u00e1t tri\u1ec3n l\u00e2u d\u00e0i v\u00e0 b\u1ec1n v\u1eefng c\u1ee7a c\u00e1c ng\u00e2n h\u00e0ng.<\/span><\/p>\n

    Xem th\u00eam b\u00e0i vi\u1ebft: 3 C\u00e1ch c\u00e1c doanh nghi\u1ec7p b\u00e1n l\u1ebb s\u1eed d\u1ee5ng nh\u1eadn di\u1ec7n khu\u00f4n m\u1eb7t \u0111\u1ec3 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m t\u1ed1t h\u01a1n.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

    Kh\u00e1ch h\u00e0ng c\u1ee7a ng\u00e2n h\u00e0ng c\u00f3 nhi\u1ec1u s\u1ef1 l\u1ef1a ch\u1ecdn h\u01a1n v\u1ec1 c\u00e1ch th\u1ee9c, th\u1eddi gian v\u00e0 \u0111\u1ecba \u0111i\u1ec3m h\u1ecd c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n giao d\u1ecbch ng\u00e2n h\u00e0ng. Thay \u0111\u1ed5i ng\u00e2n h\u00e0ng r\u1ea5t d\u1ec5 d\u00e0ng v\u00e0 vi\u1ec7c trung th\u00e0nh v\u1edbi m\u1ed9t ng\u00e2n h\u00e0ng s\u1ebd kh\u00f4ng k\u00e9o d\u00e0i m\u00e3i m\u00e3i. N\u00f3i m\u1ed9t c\u00e1ch \u0111\u01a1n gi\u1ea3n, kh\u00e1ch […]\n","protected":false},"author":1,"featured_media":3662,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[11],"tags":[224,234],"class_list":["post-3661","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trai-nghiem-khach-hang","tag-quan-ly-trai-nghiem-khach-hang","tag-trai-nghiem-khach-hang-linh-vuc-ngan-hang"],"featured_image_url":"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2019\/06\/5-thach-thuc-cua-ngan-hang-voi-trai-nghiem-khach-hang-1-1.jpg","_links":{"self":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/3661"}],"collection":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/comments?post=3661"}],"version-history":[{"count":0,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/3661\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media\/3662"}],"wp:attachment":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media?parent=3661"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/categories?post=3661"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/tags?post=3661"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}