{"id":3622,"date":"2019-06-05T07:54:53","date_gmt":"2019-06-05T07:54:53","guid":{"rendered":"https:\/\/miraway-cetm.com\/?p=3622"},"modified":"2019-06-05T07:54:53","modified_gmt":"2019-06-05T07:54:53","slug":"7-loi-ich-noi-bat-cua-viec-dau-tu-vao-quan-ly-trai-nghiem-khach-hang","status":"publish","type":"post","link":"https:\/\/miraway.vn\/blog\/7-loi-ich-noi-bat-cua-viec-dau-tu-vao-quan-ly-trai-nghiem-khach-hang\/","title":{"rendered":"7 L\u1ee3i \u00cdch N\u1ed5i B\u1eadt C\u1ee7a Vi\u1ec7c \u0110\u1ea7u T\u01b0 V\u00e0o Qu\u1ea3n L\u00fd Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng"},"content":{"rendered":"

Trong th\u1eddi \u0111\u1ea1i CMCN 4.0, nh\u1eadn th\u1ee9c, ni\u1ec1m tin v\u00e0 l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng d\u1ef1a tr\u00ean s\u1ef1 tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng th\u00f4ng qua s\u1ef1 k\u1ebft h\u1ee3p c\u1ee7a nhi\u1ec1u k\u00eanh kh\u00e1c nhau. Tr\u1ea3i nghi\u1ec7m mang chi\u1ec1u h\u01b0\u1edbng t\u00edch c\u1ef1c c\u00f3 th\u1ec3 th\u00fac \u0111\u1ea9y kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 nhi\u1ec1u h\u01a1n th\u00f4ng qua c\u00e1c tr\u1ea3i nghi\u1ec7m th\u00fa v\u1ecb. \u0110i\u1ec1u n\u00e0y \u0111\u00e3 thu h\u00fat \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u s\u1ef1 ch\u00fa \u00fd c\u1ee7a c\u00e1c nh\u00e0 qu\u1ea3n tr\u1ecb thu\u1ed9c c\u00e1c t\u1eadp \u0111o\u00e0n v\u00e0 doanh nghi\u1ec7p l\u1edbn.<\/p>\n

\"l\u1ee3i<\/p>\n

Nh\u1eefng l\u1ee3i \u00edch c\u1ee7a vi\u1ec7c \u0111\u1ea7u t\u01b0 v\u00e0o Qu\u1ea3n l\u00fd tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/a> \u0111\u00e3 \u0111\u01b0\u1ee3c h\u1ecd \u0111\u00e1nh gi\u00e1 r\u1ea5t cao. C\u00e1c doanh nghi\u1ec7p ng\u00e0y nay c\u00f3 xu h\u01b0\u1edbng t\u1eadp trung nhi\u1ec1u h\u01a1n v\u00e0o c\u00e1c m\u1ee5c ti\u00eau b\u00e1n h\u00e0ng, thu h\u00fat kh\u00e1ch h\u00e0ng m\u1edbi, gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u0169, t\u0103ng doanh thu v\u00e0 n\u00e2ng cao hi\u1ec7u qu\u1ea3 qu\u1ea3n tr\u1ecb, qua \u0111\u00f3 \u0111\u1ea9y m\u1ea1nh k\u1ebft n\u1ed1i c\u1ea3m x\u00fac gi\u1eefa th\u01b0\u01a1ng hi\u1ec7u v\u00e0 kh\u00e1ch h\u00e0ng. T\u00e2m tr\u1ea1ng t\u00edch c\u1ef1c li\u00ean k\u1ebft kh\u00e1ch h\u00e0ng v\u1edbi m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n th\u00f4ng qua nh\u1eefng c\u1ea3m x\u00fac m\u1ea1nh m\u1ebd c\u1ee7a ni\u1ec1m vui v\u00e0 ni\u1ec1m t\u1ef1 h\u00e0o v\u1ec1 vi\u1ec7c s\u1eed d\u1ee5ng th\u01b0\u01a1ng hi\u1ec7u. C\u00e1c chuy\u00ean gia trong l\u0129nh v\u1ef1c n\u00e0y \u0111\u00e3 cho r\u1eb1ng: Qu\u1ea3n l\u00fd tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, l\u00e0 \u0111i\u1ec3m trung t\u00e2m c\u1ee7a c\u00e1c quy tr\u00ecnh v\u00e0 ch\u00ednh s\u00e1ch. \u0110\u00f3 l\u00e0 m\u1ed9t kh\u00eda c\u1ea1nh m\u00e0 m\u1ecdi doanh nghi\u1ec7p c\u1ea7n ph\u1ea3i t\u1ea1o \u0111\u01b0\u1ee3c v\u00e0 th\u1ef1c hi\u1ec7n th\u1ed1ng nh\u1ea5t tr\u00ean to\u00e0n h\u1ec7 th\u1ed1ng.<\/p>\n

Cu\u1ed1i c\u00f9ng, doanh nghi\u1ec7p th\u1ef1c hi\u1ec7n ho\u1ea1t \u0111\u1ed9ng kinh doanh \u0111\u1ec3 ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng. V\u00e0 n\u1ebfu kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ec3 \u0111\u1eb7t \u0111\u1ee7 ni\u1ec1m tin v\u00e0o th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n, th\u00ec t\u1ea5t c\u1ea3 ho\u1ea1t \u0111\u1ed9ng b\u00e1n h\u00e0ng v\u00e0 marketing \u0111\u1ec1u kh\u00f4ng th\u1ec3 th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c.<\/p>\n

V\u1eady, l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 m\u1ed9t n\u1ec1n t\u1ea3ng Qu\u1ea3n l\u00fd Tr\u1ea3i nghi\u1ec7m Kh\u00e1ch h\u00e0ng cung c\u1ea5p nh\u1eefng l\u1ee3i \u00edch h\u1eefu h\u00ecnh cho doanh nghi\u1ec7p c\u1ee7a b\u1ea1n? Li\u1ec7u n\u00f3 c\u00f3 t\u00e1c \u0111\u1ed9ng tr\u00ean to\u00e0n t\u1ed5 ch\u1ee9c? Ngo\u00e0i ra, \u0111i\u1ec1u quan tr\u1ecdng nh\u1ea5t l\u00e0 n\u00f3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn l\u1ee3i nhu\u1eadn c\u1ee7a b\u1ea1n nh\u01b0 th\u1ebf n\u00e0o?<\/p>\n

1. L\u00e0m cho ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng tr\u1edf n\u00ean h\u1eefu \u00edch v\u00e0 quan tr\u1ecdng.<\/strong><\/span><\/h2>\n

Lo\u1ea1i b\u1ecf s\u1ef1 l\u00e3ng ph\u00ed trong ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng, v\u1eeba khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y m\u00ecnh kh\u00f4ng \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng, v\u1eeba kh\u00f4ng ph\u1ee5c v\u1ee5 \u0111\u01b0\u1ee3c cho nh\u1eefng ph\u00e2n t\u00edch c\u1ee7a doanh nghi\u1ec7p. Ti\u1ebfp theo, vi\u1ec7c thu th\u1eadp ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng<\/a> ph\u1ea3i \u0111\u1ea3m b\u1ea3o hi\u1ec7u qu\u1ea3 v\u1ec1 m\u1eb7t chi ph\u00ed. Thay v\u00ec nh\u1eefng cu\u1ed9c kh\u1ea3o s\u00e1t tr\u00ean gi\u1ea5y r\u01b0\u1eddm r\u00e0 v\u00e0 kh\u00f4ng hi\u1ec7u qu\u1ea3, doanh nghi\u1ec7p n\u00ean \u00e1p d\u1ee5ng nh\u1eefng ph\u01b0\u01a1ng th\u1ee9c kh\u00e1c hi\u1ec7n \u0111\u1ea1i v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n. Cu\u1ed9c kh\u1ea3o s\u00e1t c\u00f3 th\u1ec3 di\u1ec5n ra ngay t\u1ea1i khu v\u1ef1c tr\u1ea3i nghi\u1ec7m, qua Email, website ho\u1eb7c tr\u00ean \u0111i\u1ec7n tho\u1ea1i. H\u00e3y c\u1ed1 g\u1eafng gia t\u0103ng t\u1ef7 l\u1ec7 ph\u1ea3n h\u1ed3i kh\u1ea3o s\u00e1t v\u00e0 th\u00eam m\u1ee5c \u0111\u00edch v\u00e0o chi\u1ebfn l\u01b0\u1ee3c thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a b\u1ea1n. Kh\u00e1ch h\u00e0ng c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c \u00fd ki\u1ebfn c\u1ee7a h\u1ecd \u0111\u01b0\u1ee3c coi tr\u1ecdng s\u1ebd khi\u1ebfn h\u1ecd c\u00f3 \u1ea5n t\u01b0\u1ee3ng t\u1ed1t h\u01a1n v\u1ec1 doanh nghi\u1ec7p. \u0110i\u1ec1u n\u00e0y s\u1ebd t\u1ea1o ra s\u1ef1 tin t\u01b0\u1edfng v\u00e0 n\u00e2ng cao s\u1ef1 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

2. Th\u01b0\u1eddng xuy\u00ean thu th\u1eadp th\u00f4ng tin chi ti\u1ebft v\u1ec1 kh\u00e1ch h\u00e0ng.<\/strong><\/span><\/h2>\n

X\u00e1c \u0111\u1ecbnh nh\u1eefng \u0111i\u1ec3m kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y kh\u00f4ng th\u1ecfa m\u00e3n v\u00e0 c\u1ea7n \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft tri\u1ec7t \u0111\u1ec3. Doanh nghi\u1ec7p c\u1ea7n hi\u1ec3u r\u00f5 l\u00fd do kh\u00e1ch h\u00e0ng kh\u00f3 ch\u1ecbu, kh\u00f4ng h\u00e0i l\u00f2ng v\u00e0 \u0111\u01b0a ra nh\u1eefng ph\u01b0\u01a1ng \u00e1n ph\u1ea3n \u1ee9ng k\u1ecbp th\u1eddi \u0111\u1ec3 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5. \u0110\u1ed3ng th\u1eddi, doanh nghi\u1ec7p ph\u1ea3i \u0111i s\u00e2u v\u00e0o d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng \u0111\u1ec3 hi\u1ec3u h\u00e0nh vi, nhu c\u1ea7u mua s\u1eafm c\u1ee7a h\u1ecd. T\u1eeb \u0111\u00f3, \u0111\u01b0a ra nh\u1eefng k\u1ebf ho\u1ea1ch nh\u1eb1m c\u1ea3i thi\u1ec7n v\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 \u0111\u1ec3 t\u0103ng doanh thu v\u00e0 l\u1ee3i th\u1ebf c\u1ea1nh tranh so v\u1edbi \u0111\u1ed1i th\u1ee7.<\/p>\n

3. Cung c\u1ea5p tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111a k\u00eanh.<\/strong><\/span><\/h2>\n

Mang l\u1ea1i tr\u1ea3i nghi\u1ec7m th\u00fa v\u1ecb cho kh\u00e1ch h\u00e0ng tr\u00ean t\u1eebng \u0111i\u1ec3m ch\u1ea1m th\u00f4ng qua gi\u1ea3i ph\u00e1p Qu\u1ea3n l\u00fd Tr\u1ea3i nghi\u1ec7m Kh\u00e1ch h\u00e0ng \u0111a k\u00eanh t\u1ed5ng th\u1ec3 \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 cao nh\u1ea5t v\u00e0 \u0111\u1ed3ng b\u1ed9 tr\u00ean to\u00e0n h\u1ec7 th\u1ed1ng.<\/p>\n

4. Gi\u1ea3i quy\u1ebft c\u00e1c m\u1ed1i quan t\u00e2m c\u1ee7a kh\u00e1ch h\u00e0ng trong th\u1eddi gian th\u1ef1c.<\/strong><\/span><\/h2>\n

Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ph\u00e1t sinh nhu c\u1ea7u t\u1ea1i b\u1ea5t k\u1ef3 th\u1eddi \u0111i\u1ec3m n\u00e0o. Kh\u1ea3 n\u0103ng ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng<\/a> trong th\u1eddi gian th\u1ef1c s\u1ebd gi\u00fap \u0111\u1ea3m b\u1ea3o s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 n\u00e2ng cao l\u00f2ng trung th\u00e0nh c\u1ee7a h\u1ecd \u0111\u1ed1i v\u1edbi th\u01b0\u01a1ng hi\u1ec7u. B\u00ean c\u1ea1nh \u0111\u00f3, m\u1ed7i \u00fd ki\u1ebfn ti\u00eau c\u1ef1c \u0111\u1ec1u ph\u1ea3i \u0111\u01b0\u1ee3c b\u00e1o c\u00e1o cho \u0111\u1ed9i ng\u0169 qu\u1ea3n l\u00fd. Doanh nghi\u1ec7p c\u00f3 c\u01a1 h\u1ed9i l\u1edbn \u0111\u1ec3 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. Nh\u1eefng h\u00e0nh \u0111\u1ed9ng k\u1ecbp th\u1eddi nh\u01b0 xin l\u1ed7i v\u00e0 cung c\u1ea5p c\u00e1c \u01b0u \u0111\u00e3i ho\u1eb7c phi\u1ebfu gi\u1ea3m gi\u00e1 cho l\u1ea7n mua h\u00e0ng ti\u1ebfp theo c\u1ee7a h\u1ecd s\u1ebd l\u00f4i k\u00e9o h\u1ecd tr\u1edf l\u1ea1i v\u1edbi doanh nghi\u1ec7p.<\/p>\n

5. \u0110o l\u01b0\u1eddng v\u00e0 c\u1ea3i thi\u1ec7n l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng.<\/strong><\/span><\/h2>\n

C\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng theo d\u00f5i c\u0169ng nh\u01b0 c\u1ea3i thi\u1ec7n Net Promoter Score (NPS) \u0111ang \u0111\u01b0\u1ee3c quan t\u00e2m. Net Promoter Score – h\u1ec7 th\u1ed1ng \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 trung th\u00e0nh v\u00e0 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c l\u1ea5y t\u1eeb nh\u1eefng kh\u1ea3o s\u00e1t v\u1ec1 kh\u1ea3 n\u0103ng h\u1ecd gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n cho ng\u01b0\u1eddi kh\u00e1c. \u0110\u1eb7t c\u00e2u h\u1ecfi NPS tr\u00ean nhi\u1ec1u k\u00eanh t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng nh\u01b0 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng v\u1ec1 s\u1ea3n ph\u1ea9m, s\u1ea3n ph\u1ea9m h\u1eefu \u00edch v\u1edbi nh\u1eefng \u0111\u1ed1i t\u01b0\u1ee3ng ng\u01b0\u1eddi d\u00f9ng n\u00e0o, b\u1ea1n c\u00f3 s\u1eb5n s\u00e0ng gi\u1edbi thi\u1ec7u cho nh\u1eefng ng\u01b0\u1eddi xung quanh kh\u00f4ng\u2026 \u0110i\u1ec3m chu\u1ea9n NPS c\u1ee7a doanh nghi\u1ec7p v\u1edbi ti\u00eau chu\u1ea9n trong ng\u00e0nh \u0111\u1ec3 ti\u1ebfn h\u00e0nh c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 m\u1edf r\u1ed9ng t\u1eadp kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/p>\n

6. Th\u00fac \u0111\u1ea9y v\u00e0 trao quy\u1ec1n cho nh\u00e2n vi\u00ean kinh doanh.<\/strong><\/span><\/h2>\n

Nh\u1eefng nh\u00e2n kinh doanh l\u00e0 ng\u01b0\u1eddi ti\u1ebfp x\u00fac tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng. H\u1ecd s\u1ebd nh\u1eadn th\u1ee9c r\u00f5 \u0111\u01b0\u1ee3c nh\u1eefng y\u00eau c\u1ea7u v\u00e0 s\u1ef1 kh\u00f4ng h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m. V\u1eady n\u00ean nh\u1eefng \u00fd ki\u1ebfn c\u1ee7a h\u1ecd c\u0169ng n\u00ean \u0111\u01b0\u1ee3c \u01b0u ti\u00ean nh\u01b0 ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng. H\u00e3y ch\u1ee7 \u0111\u1ed9ng cung c\u1ea5p ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o ph\u00f9 h\u1ee3p cho nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n, khuy\u1ebfn kh\u00edch h\u1ecd tr\u1ef1c ti\u1ebfp tham gia gi\u1ea3i quy\u1ebft t\u00ecnh hu\u1ed1ng d\u1ef1a tr\u00ean s\u1ef1 hi\u1ec3u bi\u1ebft c\u1ee7a h\u1ecd v\u1ec1 kh\u00e1ch h\u00e0ng. C\u00e1c doanh nghi\u1ec7p s\u1ebd h\u01b0\u1edfng l\u1ee3i r\u1ea5t nhi\u1ec1u v\u1ec1 nh\u1eefng ph\u1ea3n \u1ee9ng nhanh nh\u1ea1y v\u00e0 ch\u00ednh x\u00e1c c\u1ee7a h\u1ecd \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

7. S\u1eafp x\u1ebfp t\u1ed5 ch\u1ee9c theo h\u01b0\u1edbng kh\u00e1ch h\u00e0ng.<\/strong><\/span><\/h2>\n

Kh\u00e1ch h\u00e0ng lu\u00f4n l\u00e0 \u0111\u00edch \u0111\u1ebfn c\u1ee7a m\u1ecdi chi\u1ebfn l\u01b0\u1ee3c v\u00e0 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p. V\u00ec v\u1eady, h\u1ecd n\u00ean l\u00e0 trung t\u00e2m c\u1ee7a m\u1ecdi quy tr\u00ecnh trong doanh nghi\u1ec7p. H\u00e3y \u0111\u1eb7t m\u00ecnh v\u00e0o v\u1ecb tr\u00ed c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111i\u1ec1u ch\u1ec9nh c\u00e1c ch\u00ednh s\u00e1ch v\u00e0 chi\u1ebfn l\u01b0\u1ee3c nh\u1eb1m m\u1ee5c \u0111\u00edch th\u1ecfa m\u00e3n y\u00eau c\u1ea7u, gi\u1ea3i quy\u1ebft kh\u00f3 kh\u0103n, v\u01b0\u1edbng m\u1eafc c\u1ee7a h\u1ecd. \u0110\u00f3 ch\u00ednh l\u00e0 h\u01b0\u1edbng ph\u00e1t tri\u1ec3n chu\u1ed7i tr\u1ea3i nghi\u1ec7m th\u00e2n thi\u1ec7n nh\u1ea5t d\u00e0nh cho kh\u00e1ch h\u00e0ng.<\/p>\n

Xem th\u00eam b\u00e0i vi\u1ebft: Miraway tham d\u1ef1 h\u1ed9i th\u1ea3o Banking Vi\u1ec7t Nam 2019<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Trong th\u1eddi \u0111\u1ea1i CMCN 4.0, nh\u1eadn th\u1ee9c, ni\u1ec1m tin v\u00e0 l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng d\u1ef1a tr\u00ean s\u1ef1 tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng th\u00f4ng qua s\u1ef1 k\u1ebft h\u1ee3p c\u1ee7a nhi\u1ec1u k\u00eanh kh\u00e1c nhau. Tr\u1ea3i nghi\u1ec7m mang chi\u1ec1u h\u01b0\u1edbng t\u00edch c\u1ef1c c\u00f3 th\u1ec3 th\u00fac \u0111\u1ea9y […]\n","protected":false},"author":1,"featured_media":3623,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[11],"tags":[],"class_list":["post-3622","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trai-nghiem-khach-hang"],"featured_image_url":"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2019\/06\/loi-ich-cua-quan-ly-trai-nghiem-khach-hang-1-1.jpg","_links":{"self":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/3622"}],"collection":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/comments?post=3622"}],"version-history":[{"count":0,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/3622\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media\/3623"}],"wp:attachment":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media?parent=3622"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/categories?post=3622"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/tags?post=3622"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}