{"id":3257,"date":"2019-04-16T07:36:41","date_gmt":"2019-04-16T07:36:41","guid":{"rendered":"https:\/\/miraway-cetm.com\/?p=3257"},"modified":"2019-04-16T07:36:41","modified_gmt":"2019-04-16T07:36:41","slug":"6-goi-y-giup-tang-ty-le-phan-hoi-cua-khach-hang","status":"publish","type":"post","link":"https:\/\/miraway.vn\/blog\/6-goi-y-giup-tang-ty-le-phan-hoi-cua-khach-hang\/","title":{"rendered":"6 G\u1ee3i \u00dd Gi\u00fap T\u0103ng T\u1ef7 L\u1ec7 Ph\u1ea3n H\u1ed3i C\u1ee7a Kh\u00e1ch H\u00e0ng"},"content":{"rendered":"

Ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng<\/a> l\u00e0 ch\u00eca kh\u00f3a \u0111\u1ec3 \u0111i\u1ec1u h\u00e0nh m\u1ed9t doanh nghi\u1ec7p th\u00e0nh c\u00f4ng. Tuy nhi\u00ean, \u0111\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng ch\u1ea5t l\u01b0\u1ee3ng kh\u00f4ng ph\u1ea3i doanh nghi\u1ec7p n\u00e0o c\u0169ng c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c. 6 G\u1ee3i \u00fd d\u01b0\u1edbi \u0111\u00e2y s\u1ebd gi\u00fap doanh nghi\u1ec7p t\u0103ng t\u1ef7 l\u1ec7 ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 nh\u1ea5t.<\/p>\n

\"t\u0103ng<\/p>\n

Cho ph\u00e9p kh\u00e1ch h\u00e0ng quy\u1ec1n t\u1ef1 do tham gia kh\u1ea3o s\u00e1t.<\/b><\/h2>\n

\u0110\u1eebng t\u1ea1o cho kh\u00e1ch h\u00e0ng c\u1ea3m gi\u00e1c b\u1ecb \u00e9p bu\u1ed9c ph\u1ea3i th\u1ef1c hi\u1ec7n kh\u1ea3o s\u00e1t \u0111\u1ec3 ho\u00e0n t\u1ea5t giao d\u1ecbch. Thay v\u00e0o \u0111\u00f3, nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n ch\u1ec9 c\u1ea7n h\u1ecfi kh\u00e1ch h\u00e0ng l\u00e0 h\u1ecd c\u00f3 mu\u1ed1n tham gia cu\u1ed9c kh\u1ea3o s\u00e1t sau khi \u0111\u00e3 ho\u00e0n t\u1ea5t giao d\u1ecbch c\u1ee7a m\u00ecnh kh\u00f4ng. V\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng ng\u1eebng giao d\u1ecbch gi\u1eefa ch\u1eebng, doanh nghi\u1ec7p c\u00f3 th\u1ec3 h\u1ecfi xin \u00fd ki\u1ebfn c\u1ee7a h\u1ecd thay v\u00ec \u00e9p bu\u1ed9c ph\u1ea3i tr\u1ea3 l\u1eddi m\u1ed9t lo\u1ea1t c\u00e2u h\u1ecfi \u0111\u01b0a ra tr\u01b0\u1edbc \u0111\u00f3.<\/span><\/p>\n

Gi\u1ea3m gi\u00e1 ho\u1eb7c mi\u1ec5n ph\u00ed cho kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u1ed5i l\u1ea5y ph\u1ea3n h\u1ed3i.<\/b> \u00a0\u00a0<\/span><\/h2>\n

N\u1ebfu kh\u00e1ch h\u00e0ng t\u1eeb b\u1ecf giao d\u1ecbch v\u1edbi doanh nghi\u1ec7p nh\u01b0ng v\u1eabn n\u1eafm \u0111\u01b0\u1ee3c th\u00f4ng tin li\u00ean h\u1ec7 c\u1ee7a h\u1ecd, h\u00e3y g\u1eedi cho h\u1ecd l\u1eddi \u0111\u1ec1 ngh\u1ecb gi\u1ea3m gi\u00e1 \u0111\u1eb7c bi\u1ec7t ho\u1eb7c qu\u00e0 t\u1eb7ng mi\u1ec5n ph\u00ed \u0111\u1ec3 \u0111\u1ed5i l\u1ea5y ph\u1ea3n h\u1ed3i c\u1ee7a h\u1ecd. \u0110i\u1ec1u n\u00e0y s\u1ebd cung c\u1ea5p m\u1ed9t c\u00e1i nh\u00ecn s\u00e2u s\u1eafc v\u1ec1 l\u00fd do t\u1ea1i sao h\u1ecd ng\u1eebng giao d\u1ecbch v\u00e0 ch\u1ecdn m\u1ed9t \u0111\u1ed1i t\u00e1c kh\u00e1c, v\u00ec v\u1eady doanh nghi\u1ec7p c\u00f3 th\u1ec3 hi\u1ec3u l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 \u0111\u00e1p \u1ee9ng t\u1ed1t h\u01a1n nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

G\u1eedi email cho kh\u00e1ch h\u00e0ng.<\/b>\u00a0<\/span><\/h2>\n

Email l\u00e0 m\u1ed9t k\u00eanh thu th\u1eadp th\u00f4ng tin h\u1eefu \u00edch cho doanh nghi\u1ec7p. G\u1eedi nh\u1eefng email kh\u1ea3o s\u00e1t th\u00f4ng tin, s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 s\u1ebd gi\u00fap b\u1ea1n hi\u1ec3u \u0111\u01b0\u1ee3c suy ngh\u0129 c\u1ee7a kh\u00e1ch h\u00e0ng.\u00a0Tuy nhi\u00ean, b\u1ea1n c\u1ea7n \u0111\u1ea3m b\u1ea3o th\u1eddi gian c\u1ee7a email c\u1ee7a doanh nghi\u1ec7p l\u00e0 ph\u00f9 h\u1ee3p \u0111\u1ec3 c\u00f3 ph\u1ea3n h\u1ed3i ch\u00ednh x\u00e1c v\u00e0 h\u1eefu \u00edch nh\u1ea5t.<\/span><\/p>\n

Cung c\u1ea5p s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n mi\u1ec5n ph\u00ed cho ng\u01b0\u1eddi ti\u00eau d\u00f9ng \u0111\u00e1nh gi\u00e1.<\/b><\/h2>\n

Cho ph\u00e9p kh\u00e1ch h\u00e0ng tr\u1ea3i nghi\u1ec7m s\u1ea3n ph\u1ea9m mi\u1ec5n ph\u00ed \u0111\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng ph\u1ea3n h\u1ed3i gi\u00e1 tr\u1ecb l\u00e0 m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c ho\u00e0n h\u1ea3o. C\u1ea3 kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p \u0111\u1ec1u s\u1ebd \u0111\u01b0\u1ee3c h\u01b0\u1edfng l\u1ee3i trong chi\u1ebfn d\u1ecbch n\u00e0y. \u0110\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau cho chi\u1ebfn d\u1ecbch n\u00ean \u01b0u ti\u00ean c\u00e1c blogger h\u00e0ng \u0111\u1ea7u v\u00e0 nh\u1eefng c\u00e1 nh\u00e2n c\u00f3 \u1ea3nh h\u01b0\u1edfng l\u1edbn trong l\u0129nh v\u1ef1c n\u00e0y. Nh\u1eefng ph\u1ea3n h\u1ed3i m\u00e0 nh\u00f3m n\u00e0y \u0111\u01b0a l\u1ea1i s\u1ebd thu h\u00fat s\u1ef1 quan t\u00e2m r\u1ea5t l\u1edbn c\u1ee7a nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00e1c t\u1edbi s\u1ea3n ph\u1ea9m c\u1ee7a doanh nghi\u1ec7p. L\u01b0u \u00fd, doanh nghi\u1ec7p n\u00ean cung c\u1ea5p nh\u1eefng s\u1ea3n ph\u1ea9m t\u1ed1t nh\u1ea5t cho kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o nh\u1eadn \u0111\u01b0\u1ee3c c\u00e1c ph\u1ea3n h\u1ed3i gi\u00e1 tr\u1ecb.<\/p>\n

\u0110\u00e0o t\u1ea1o \u0111\u1ed9i ng\u0169 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p. \u00a0<\/b><\/h2>\n

Nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 nh\u1eefng ng\u01b0\u1eddi tr\u1ef1c ti\u1ebfp giao d\u1ecbch v\u00e0 ti\u1ebfp x\u00fac v\u1edbi kh\u00e1ch h\u00e0ng nhi\u1ec1u nh\u1ea5t. H\u1ecd s\u1ebd l\u00e0 nh\u1eefng ng\u01b0\u1eddi n\u1eafm r\u00f5 nh\u1ea5t kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111ang th\u1ef1c s\u1ef1 mu\u1ed1n g\u00ec. V\u00ec v\u1eady doanh nghi\u1ec7p c\u1ea7n \u0111\u00e0o t\u1ea1o c\u00e1c k\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi, kh\u01a1i g\u1ee3i nh\u1eefng \u00fd t\u01b0\u1edfng m\u1edbi \u0111\u1ebfn t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng cho \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. \u0110\u00e2y s\u1ebd l\u00e0 chi\u1ebfn l\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 d\u00e0nh cho doanh nghi\u1ec7p trong t\u01b0\u01a1ng lai.\u00a0<\/span><\/p>\n

Trang b\u1ecb h\u1ec7 th\u1ed1ng x\u1ebfp h\u1ea1ng s\u1ea3n ph\u1ea9m tr\u00ean trang web, app c\u1ee7a b\u1ea1n.<\/b> \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/h2>\n

N\u1ebfu b\u1ea1n mua h\u00e0ng t\u1ea1i Amazon.com, b\u1ea1n d\u1ec5 th\u1ea5y ph\u01b0\u01a1ng ph\u00e1p ho\u1ea1t \u0111\u1ed9ng c\u1ee7a \u00fd t\u01b0\u1edfng n\u00e0y. H\u1ec7 th\u1ed1ng cho ph\u00e9p kh\u00e1ch h\u00e0ng xem x\u00e9t v\u00e0 \u0111\u00e1nh gi\u00e1 s\u1ea3n ph\u1ea9m c\u1ee7a doanh nghi\u1ec7p tr\u1ef1c ti\u1ebfp tr\u00ean trang web \u0111\u1ec3 c\u00f3 th\u1ec3 t\u1ea1o d\u1ef1ng uy t\u00edn v\u00e0 \u0111\u1ed9 tin t\u01b0\u1edfng c\u1ee7a s\u1ea3n ph\u1ea9m khi ch\u00ednh kh\u00e1ch h\u00e0ng \u0111\u00f3ng vai tr\u00f2 l\u00e0 ng\u01b0\u1eddi d\u00f9ng th\u1ef1c. M\u1ed9t l\u1ea7n n\u1eefa, h\u00e3y ch\u1eafc ch\u1eafn r\u1eb1ng s\u1ea3n ph\u1ea9m \u0111\u1ea1t ch\u1ea5t l\u01b0\u1ee3ng t\u1ed1t \u0111\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c v\u00e0 l\u00e0 y\u1ebfu t\u1ed1 n\u00e2ng cao s\u1ee9c c\u1ea1nh tranh c\u1ee7a doanh nghi\u1ec7p.<\/span><\/p>\n

Tr\u00ean \u0111\u00e2y l\u00e0 6 m\u1eb9o gi\u00fap cho doanh nghi\u1ec7p t\u0103ng t\u1ef7 l\u1ec7 ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi c\u0169ng \u0111\u1eb7t ra k\u1ebf ho\u1ea1ch nh\u1eb1m ho\u00e0n thi\u1ec7n s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p.<\/span>Vi\u1ec7c n\u1eafm b\u1eaft v\u00e0 x\u1eed l\u00fd ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng s\u1ebd l\u00e0 l\u1ee3i th\u1ebf c\u1ea1nh tranh t\u1ed1t nh\u1ea5t c\u1ee7a doanh nghi\u1ec7p, gi\u00fap doanh nghi\u1ec7p bi\u1ebft \u0111\u01b0\u1ee3c m\u00ecnh \u0111ang \u1edf v\u1ecb tr\u00ed n\u00e0o \u0111\u1ec3 c\u1ea3i thi\u1ec7n nh\u1eb1m chi\u1ebfm \u0111\u01b0\u1ee3c l\u00f2ng tin, s\u1ef1 trung th\u00e0nh v\u00e0 \u1ee7ng h\u1ed9 c\u1ee7a kh\u00e1ch h\u00e0ng m\u00f4t c\u00e1ch l\u00e2u d\u00e0i, b\u1ec1n v\u1eefng.<\/span><\/p>\n

Xem th\u00eam b\u00e0i vi\u1ebft: T\u1ea1i sao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u1ea1i quan tr\u1ecdng v\u1edbi m\u1ecdi doanh nghi\u1ec7p<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng l\u00e0 ch\u00eca kh\u00f3a \u0111\u1ec3 \u0111i\u1ec1u h\u00e0nh m\u1ed9t doanh nghi\u1ec7p th\u00e0nh c\u00f4ng. Tuy nhi\u00ean, \u0111\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng ch\u1ea5t l\u01b0\u1ee3ng kh\u00f4ng ph\u1ea3i doanh nghi\u1ec7p n\u00e0o c\u0169ng c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c. 6 G\u1ee3i \u00fd d\u01b0\u1edbi \u0111\u00e2y s\u1ebd gi\u00fap doanh nghi\u1ec7p t\u0103ng t\u1ef7 l\u1ec7 ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng […]\n","protected":false},"author":1,"featured_media":3261,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[167],"tags":[],"class_list":["post-3257","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-he-thong-khao-sat-va-phan-hoi"],"featured_image_url":"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2019\/04\/tang-ty-le-phan-hoi-cua-khach-hang-1-1.jpg","_links":{"self":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/3257"}],"collection":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/comments?post=3257"}],"version-history":[{"count":0,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/3257\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media\/3261"}],"wp:attachment":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media?parent=3257"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/categories?post=3257"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/tags?post=3257"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}