{"id":15014,"date":"2018-12-21T08:19:33","date_gmt":"2018-12-21T08:19:33","guid":{"rendered":"https:\/\/miraway-cetm.com\/?p=2945"},"modified":"2018-12-21T08:19:33","modified_gmt":"2018-12-21T08:19:33","slug":"7-buoc-de-tro-thanh-chuyen-gia-ve-trai-nghiem-khach-hang","status":"publish","type":"post","link":"https:\/\/miraway.vn\/blog\/7-buoc-de-tro-thanh-chuyen-gia-ve-trai-nghiem-khach-hang\/","title":{"rendered":"7 B\u01b0\u1edbc \u0110\u1ec3 Tr\u1edf Th\u00e0nh Chuy\u00ean Gia V\u1ec1 Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng"},"content":{"rendered":"

Trong th\u1eddi \u0111\u1ea1i th\u01b0\u01a1ng tr\u01b0\u1eddng kh\u1ed1c li\u1ec7t nh\u01b0 hi\u1ec7n nay, s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 t\u1ed1t th\u00f4i ch\u01b0a \u0111\u1ee7. Doanh nghi\u1ec7p c\u1ea7n t\u1ea1o n\u00ean nh\u1eefng tr\u1ea3i nghi\u1ec7m kh\u00e1c bi\u1ec7t \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng. Nh\u1eb1m t\u1ea1o l\u1ee3i th\u1ebf c\u1ea1nh tranh cho ri\u00eang m\u00ecnh. V\u00ec v\u1eady, t\u1ed1i \u01b0u h\u00f3a ngu\u1ed3n nh\u00e2n l\u1ef1c v\u00e0 c\u00f4ng ngh\u1ec7. \u0110ang \u0111\u01b0\u1ee3c nhi\u1ec1u t\u1ed5 ch\u1ee9c, doanh nghi\u1ec7p ch\u00fa tr\u1ecdng nghi\u00ean c\u1ee9u, ph\u00e1t tri\u1ec3n. Nh\u1eb1m \u0111em \u0111\u1ebfn nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t cho kh\u00e1ch h\u00e0ng. \u0110\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u \u0111\u00f3, doanh nghi\u1ec7p c\u1ea7n tr\u1ea3i qua 7 b\u01b0\u1edbc sau. \u0110\u1ec3 tr\u1edf th\u00e0nh chuy\u00ean gia v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

Chuy\u00ean gia v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u1ea7u ti\u00ean ph\u1ea3i lu\u00f4n l\u1eafng nghe kh\u00e1ch h\u00e0ng.<\/span><\/h2>\n

\u0110\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t chuy\u00ean gia v\u1ec1\u00a0tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/a>, \u0111\u1ea7u ti\u00ean b\u1ea1n ph\u1ea3i tr\u1edf th\u00e0nh m\u1ed9t chuy\u00ean gia trong vi\u1ec7c l\u1eafng nghe kh\u00e1ch h\u00e0ng. Nh\u1edd \u0111\u00f3, doanh nghi\u1ec7p s\u1ebd th\u1ea5u hi\u1ec3u s\u1edf th\u00edch, mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch c\u1ee5 th\u1ec3 nh\u1ea5t. D\u1ef1a tr\u00ean c\u01a1 s\u1edf \u0111\u00f3, doanh nghi\u1ec7p s\u1ebd c\u00f3 nh\u1eefng k\u1ebf ho\u1ea1ch ph\u00f9 h\u1ee3p \u0111\u1ec3 thay \u0111\u1ed5i t\u01b0\u01a1ng t\u00e1c. Nh\u1eb1m mang \u0111\u1ebfn nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t cho kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/span><\/p>\n

B\u1ea1n c\u00f3 th\u1ec3 l\u1eafng nghe kh\u00e1ch h\u00e0ng qua vi\u1ec7c ph\u1ecfng v\u1ea5n tr\u1ef1c ti\u1ebfp, thu th\u1eadp ph\u1ea3n h\u1ed3i\u2026 Nh\u1edd \u0111\u00f3, doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c s\u00e2u s\u1eafc v\u00e0 \u0111\u1ec3 l\u1ea1i \u1ea5n t\u01b0\u1ee3ng h\u01a1n v\u1edbi kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

X\u00e1c \u0111\u1ecbnh \u0111i\u1ec3m m\u1ea5u ch\u1ed1t trong tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/span><\/h2>\n

Sau khi thu th\u1eadp xong, doanh nghi\u1ec7p c\u1ea7n xem x\u00e9t l\u1ea1i to\u00e0n b\u1ed9 qu\u00e1 tr\u00ecnh giao d\u1ecbch c\u1ee7a kh\u00e1ch h\u00e0ng. T\u1eeb \u0111\u00f3, doanh nghi\u1ec7p c\u00f3 th\u1ec3 v\u1ea1ch ra \u0111\u01b0\u1ee3c nh\u1eefng t\u01b0\u01a1ng t\u00e1c ph\u00e1t sinh trong qu\u00e1 tr\u00ecnh giao d\u1ecbch. Nh\u1edd \u0111\u00f3, x\u00e1c \u0111\u1ecbnh nh\u1eefng m\u1ea5u ch\u1ed1t quan tr\u1ecdng \u0111\u1ec3 t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m tuy\u1ec7t v\u1eddi cho kh\u00e1ch h\u00e0ng. N\u00f3 s\u1ebd gi\u00fap t\u0103ng t\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng quay l\u1ea1i s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n.\u00a0<\/span><\/p>\n

Trong qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n, doanh nghi\u1ec7p s\u1ebd c\u0103n c\u1ee9 v\u00e0o t\u00ecnh h\u00ecnh th\u1ef1c t\u1ebf nh\u1eefng tr\u1ea3i nghi\u1ec7m ph\u00e1t sinh trong qu\u00e1 tr\u00ecnh giao d\u1ecbch v\u00e0 ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 c\u00f3 nh\u1eefng \u0111i\u1ec1u ch\u1ec9nh nh\u1ea5t qu\u00e1n, hi\u1ec7u qu\u1ea3 tr\u00ean t\u1ea5t c\u1ea3 c\u00e1c k\u00eanh. \u0110\u1eebng ng\u1ea1i \u00e1p d\u1ee5ng nh\u1eefng c\u00f4ng ngh\u1ec7 m\u1edbi \u0111\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111\u00f3 l\u00e0 m\u1ed9t s\u1ef1 \u0111\u1ea7u t\u01b0 th\u00f4ng minh, l\u00e2u d\u00e0i v\u00e0 sinh l\u1eddi v\u00f4 h\u00ecnh cho doanh nghi\u1ec7p c\u1ee7a b\u1ea1n.<\/span><\/p>\n

Ph\u1ea3i h<\/span>\u1ecdc h\u1ecfi m\u00f4 h\u00ecnh t\u1eeb nh\u1eefng \u0111\u01a1n v\u1ecb th\u00e0nh c\u00f4ng.<\/span><\/h2>\n

M\u1ed9t c\u00e1ch kh\u00f4n ngoan \u0111\u1ec3 t\u1ea1o n\u00ean nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c v\u1ec1 tr\u1ea3i nghi\u1ec7m hi\u1ec7u qu\u1ea3 l\u00e0 h\u1ecdc h\u1ecfi nh\u1eefng m\u00f4 h\u00ecnh c\u00e1ch th\u1ee9c t\u1eeb nh\u1eefng \u0111\u01a1n v\u1ecb \u0111i tr\u01b0\u1edbc th\u00e0nh c\u00f4ng. H\u00e3y nghi\u00ean c\u1ee9u c\u00e1ch th\u1ee9c h\u1ecd x\u00e2y d\u1ef1ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o, m\u1ea5u ch\u1ed1t th\u00e0nh c\u00f4ng l\u00e0 g\u00ec, li\u1ec7u m\u00f4 h\u00ecnh \u0111\u00f3 c\u00f3 \u00e1p d\u1ee5ng \u0111\u01b0\u1ee3c trong doanh nghi\u1ec7p c\u1ee7a b\u1ea1n kh\u00f4ng. Ch\u00ednh v\u00ec \u0111\u00e3 \u0111\u1ed1i m\u1eb7t v\u1edbi c\u00e1c th\u00e1ch th\u1ee9c trong vi\u1ec7c t\u1ea1o n\u00ean m\u00f4 h\u00ecnh tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi n\u00ean c\u00e1c doanh nghi\u1ec7p \u0111i tr\u01b0\u1edbc s\u1ebd c\u00f3 nh\u1eefng c\u00e1ch th\u1ee9c gi\u1ea3i quy\u1ebft th\u1ef1c ti\u1ec5n nh\u1ea5t, v\u00e0 b\u1ea1n ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 h\u1ecdc t\u1eadp.<\/span><\/p>\n

N\u1ebfu nh\u1eefng thi\u1ebft k\u1ebf tr\u1ea3i nghi\u1ec7m \u0111\u00f3 ch\u01b0a th\u1ef1c s\u1ef1 ph\u00f9 h\u1ee3p, h\u00e3y linh ho\u1ea1t bi\u1ebfn h\u00f3a ch\u00fang \u0111\u1ec3 b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng th\u00e0nh c\u00f4ng trong ch\u00ednh doanh nghi\u1ec7p c\u1ee7a m\u00ecnh. T\u00ecm ki\u1ebfm c\u00e1c m\u00f4 h\u00ecnh t\u01b0\u01a1ng t\u1ef1 v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi c\u1ee7a c\u00e1c t\u1ed5 ch\u1ee9c kh\u00e1c s\u1ebd l\u00e0 m\u1ed9t c\u00e1ch h\u1eefu hi\u1ec7u gi\u00fap b\u1ea1n gi\u1ea3i b\u00e0i to\u00e1n n\u00e0y t\u1ea1i ch\u00ednh doanh nghi\u1ec7p c\u1ee7a m\u00ecnh. <\/span><\/p>\n

T\u1ea1o \u0111\u1ed9ng l\u1ef1c cho nh\u00e2n vi\u00ean x\u00e2y d\u1ef1ng v\u0103n h\u00f3a tr\u1ea3i nghi\u1ec7m cho kh\u00e1ch h\u00e0ng.<\/span><\/h2>\n

B\u1ea1n \u0111\u00e3 c\u00f3 m\u1ed9t k\u1ebf ho\u1ea1ch t\u1ed1t, m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c ph\u00f9 h\u1ee3p \u0111\u1ec3 x\u00e2y d\u1ef1ng tr\u1ea3i nghi\u1ec7m tuy\u1ec7t v\u1eddi cho kh\u00e1ch h\u00e0ng nh\u01b0ng \u0111\u1ec3 hi\u1ec7n th\u1ef1c h\u00f3a vi\u1ec7c \u0111\u00f3 th\u00ec b\u1ea1n v\u00e0 nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh c\u0169ng ph\u1ea3i chung t\u1ea7m nh\u00ecn. H\u00e3y khuy\u1ebfn kh\u00edch v\u00e0 trao quy\u1ec1n cho nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n b\u1eb1ng c\u00e1ch \u0111\u1ec3 h\u1ecd hi\u1ec3u r\u1eb1ng kh\u00e1ch h\u00e0ng m\u1edbi l\u00e0 nh\u1eefng ng\u01b0\u1eddi tr\u1ef1c ti\u1ebfp tr\u1ea3 l\u01b0\u01a1ng cho h\u1ecd. Vi\u1ec7c ph\u1ee5c v\u1ee5 & mang \u0111\u1ebfn nh\u1eefng tr\u1ea3i nghi\u1ec7m tuy\u1ec7t v\u1eddi cho kh\u00e1ch h\u00e0ng c\u0169ng ch\u00ednh l\u00e0 ph\u1ee5c v\u1ee5 cho h\u1ecd. H\u00e3y t\u1ea1o m\u1ed9t m\u00f4i tr\u01b0\u1eddng m\u00e0 \u1edf \u0111\u00f3 v\u0103n h\u00f3a cung c\u1ea5p tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00e0 c\u00f4ng vi\u1ec7c c\u1ea7n thi\u1ebft v\u00e0 \u0111\u00e1ng t\u1ef1 h\u00e0o c\u1ee7a t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi.<\/span><\/p>\n

C\u00e1 nh\u00e2n h\u00f3a s\u1ef1 g\u1eafn k\u1ebft v\u1edbi kh\u00e1ch h\u00e0ng.<\/span><\/h2>\n

Kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111\u1ebfn t\u1eeb r\u1ea5t nhi\u1ec1u th\u00e0nh ph\u1ea7n v\u1edbi nhi\u1ec1u nhu c\u1ea7u, s\u1edf th\u00edch, s\u1ef1 quan t\u00e2m kh\u00e1c nhau. Do \u0111\u00f3, nh\u1eefng th\u00f4ng \u0111i\u1ec7p chung chung nh\u1eafm \u0111\u1ebfn s\u1ed1 \u0111\u00f4ng \u0111\u00f4i khi s\u1ebd kh\u00f4ng \u0111\u1ec3 l\u1ea1i nhi\u1ec1u \u1ea5n t\u01b0\u1ee3ng s\u00e2u s\u1eafc v\u1edbi kh\u00e1ch h\u00e0ng. <\/span><\/p>\n

T\u1eeb nh\u1eefng ngu\u1ed3n th\u00f4ng tin nghi\u00ean c\u1ee9u nh\u01b0 kh\u00e1ch h\u00e0ng l\u00e0 ai, h\u1ecd \u0111ang quan t\u00e2m \u0111\u1ebfn \u0111i\u1ec1u g\u00ec, h\u1ecd k\u00ec v\u1ecdng \u0111i\u1ec1u g\u00ec khi s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n, h\u00e3y t\u1eadn d\u1ee5ng nh\u1eefng c\u00f4ng ngh\u1ec7 ph\u00f9 h\u1ee3p \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c \u201cc\u00e1 nh\u00e2n h\u00f3a\u201d nh\u1eb1m t\u1ea1o n\u00ean nh\u1eefng tr\u1ea3i nghi\u1ec7m \u0111\u1eb7c bi\u1ec7t v\u1edbi t\u1eebng kh\u00e1ch h\u00e0ng, t\u1ea1o n\u00ean s\u1ef1 g\u1eafn k\u1ebft b\u1ec1n ch\u1eb7t gi\u1eefa h\u1ecd v\u1edbi th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n.<\/span><\/p>\n

Theo d\u00f5i k\u1ebft qu\u1ea3.<\/span><\/h2>\n

Sau khi \u0111\u00e3 ho\u00e0n th\u00e0nh t\u1ea5t c\u1ea3 c\u00e1c b\u01b0\u1edbc tr\u00ean m\u1ed9t c\u00e1ch ho\u00e0n ch\u1ec9nh, h\u00e3y theo d\u00f5i k\u1ebft qu\u1ea3 th\u1eadt s\u00e1t xao b\u1eb1ng c\u00e1c c\u00f4ng c\u1ee5 \u0111o l\u01b0\u1eddng v\u00e0 ph\u00e2n t\u00edch \u0111\u1eb7c th\u00f9. H\u00e3y xem kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111\u00e3 th\u1ef1c s\u1ef1 h\u00e0i l\u00f2ng v\u1edbi nh\u1eefng tr\u1ea3i nghi\u1ec7m b\u1ea1n \u0111\u00e3 thi\u1ebft k\u1ebf ch\u01b0a, h\u1ecd c\u00f2n mong mu\u1ed1n nh\u1eefng \u0111i\u1ec1u g\u00ec n\u1eefa, li\u1ec7u b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c th\u00eam \u0111i\u1ec1u g\u00ec \u0111\u1ec3 l\u00e0m h\u1ecd \u1ea5n t\u01b0\u1ee3ng h\u01a1n n\u1eefa. <\/span><\/p>\n

Vi\u1ec7c theo d\u00f5i k\u1ebft qu\u1ea3 n\u00e0y s\u1ebd cho ra c\u00e1c b\u00e1o c\u00e1o s\u1ed1 li\u1ec7u trong c\u00e1c kho\u1ea3ng th\u1eddi gian nh\u1ea5t \u0111\u1ecbnh nh\u01b0 tu\u1ea7n, th\u00e1ng, qu\u00fd, n\u0103m v\u1edbi c\u00e1c ti\u00eau ch\u00ed c\u1ee5 th\u1ec3 nh\u01b0 t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u0169, t\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng m\u1edbi, t\u1ef7 l\u1ec7 doanh thu sau khi c\u00f3 tr\u1ea3i nghi\u1ec7m m\u1edbi… T\u1ea5t c\u1ea3 s\u1ebd gi\u00fap doanh nghi\u1ec7p h\u00ecnh dung to\u00e0n c\u1ea3nh xem chi\u1ebfn d\u1ecbch c\u1ee7a m\u00ecnh \u0111\u00e3 \u0111i \u0111\u00fang h\u01b0\u1edbng ch\u01b0a nh\u1eb1m k\u1ecbp th\u1eddi \u0111i\u1ec1u ch\u1ec9nh ph\u00f9 h\u1ee3p. \u0110\u00f3 l\u00e0 m\u1ed9t chu\u1ed7i nh\u1eefng theo d\u00f5i v\u00e0 \u0111i\u1ec1u ch\u1ec9nh \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng doanh nghi\u1ec7p lu\u00f4n l\u00e0m m\u1edbi tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

X\u00e2y d\u1ef1ng m\u1ed9t quy tr\u00ecnh b\u1ec1n v\u1eefng.<\/span><\/h2>\n

Vi\u1ec7c n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t ho\u1ea1t \u0111\u1ed9ng \u0111\u01a1n l\u1ebb di\u1ec5n ra m\u1ed9t ho\u1eb7c hai l\u1ea7n m\u00e0 l\u00e0 c\u1ea3 m\u1ed9t qu\u00e1 tr\u00ecnh l\u00e2u d\u00e0i. Sau khi th\u1ef1c hi\u1ec7n m\u1ed9t lo\u1ea1t nh\u1eefng thay \u0111\u1ed5i nh\u1eb1m thay \u0111\u1ed5i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, doanh nghi\u1ec7p s\u1ebd bi\u1ebft \u0111\u01b0\u1ee3c \u0111\u00e2u s\u1ebd l\u00e0 c\u00e1ch \u0111i \u0111\u00fang \u0111\u1eafn v\u00e0 ph\u00f9 h\u1ee3p nh\u1ea5t nh\u1eb1m ti\u1ebfn t\u1edbi x\u00e2y d\u1ef1ng m\u1ed9t quy tr\u00ecnh b\u1ec1n v\u1eefng. Ngo\u00e0i ra, \u0111\u1ec3 duy tr\u00ec l\u1ee3i th\u1ebf c\u1ea1nh tranh, doanh nghi\u1ec7p c\u1ea7n li\u00ean t\u1ee5c t\u00ecm ki\u1ebfm c\u00e1c c\u00e1ch th\u1ee9c l\u00e0m m\u1edbi tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u00ec k\u1ef3 v\u1ecdng c\u1ee7a h\u1ecd kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t h\u1eb1ng s\u1ed1.<\/span><\/p>\n

K\u00eat lu\u1eadn.<\/strong><\/h3>\n

Vi\u1ec7c l\u1ea5y v\u0103n h\u00f3a kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m l\u00e0 m\u1ed9t trong nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c l\u00e2u d\u00e0i m\u00e0 t\u1ea5t c\u1ea3 c\u00e1c doanh nghi\u1ec7p \u0111ang theo \u0111u\u1ed5i. Kh\u00f4ng c\u00f3 kh\u00e1ch h\u00e0ng, kh\u00f4ng c\u00f3 doanh nghi\u1ec7p. V\u00ec th\u1ebf, doanh nghi\u1ec7p c\u1ea7n x\u00e2y d\u1ef1ng cho m\u00ecnh nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c ri\u00eang \u0111\u1ec3 thu h\u00fat, gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng v\u00e0 khi\u1ebfn h\u1ecd trung th\u00e0nh v\u1edbi d\u1ecbch v\u1ee5, s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh. B\u1eb1ng c\u00e1ch x\u00e1c \u0111\u1ecbnh \u0111\u00fang \u0111\u1eafn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, x\u00e2y d\u1ef1ng m\u1ed9t quy tr\u00ecnh b\u1ec1n v\u1eefng v\u00e0 t\u1eadn d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 m\u1edbi. Nh\u1edd \u0111\u00f3 doanh nghi\u1ec7p m\u1edbi c\u00f3 th\u1ec3 t\u1ea1o n\u00ean s\u1ef1 kh\u00e1c bi\u1ec7t v\u1edbi \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh v\u00e0 b\u1ee9t ph\u00e1 \u0111\u1ec3 ph\u00e1t tri\u1ec3n. N\u1ebfu b\u1ea1n c\u00f2n ho\u00e0i nghi, h\u00e3y nh\u00ecn nh\u1eefng \u0111\u1ebf ch\u1ebf tr\u00ean th\u1ebf gi\u1edbi nh\u01b0 Grab, Starbucks, Amazon\u2026 Hay c\u00e1c th\u01b0\u01a1ng hi\u1ec7u l\u1edbn trong n\u01b0\u1edbc nh\u01b0 Vingroup, Th\u1ebf gi\u1edbi di \u0111\u1ed9ng… H\u1ecd \u0111\u00e3 x\u00e2y d\u1ef1ng quy tr\u00ecnh tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o?<\/span><\/p>\n

Xem th\u00eam b\u00e0i vi\u1ebft: Ng\u00e2n h\u00e0ng nh\u1eadn di\u1ec7n kh\u00e1ch h\u00e0ng qua c\u00e1c ph\u01b0\u01a1ng th\u1ee9c n\u00e0o<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Trong th\u1eddi \u0111\u1ea1i th\u01b0\u01a1ng tr\u01b0\u1eddng kh\u1ed1c li\u1ec7t nh\u01b0 hi\u1ec7n nay, s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 t\u1ed1t th\u00f4i ch\u01b0a \u0111\u1ee7. Doanh nghi\u1ec7p c\u1ea7n t\u1ea1o n\u00ean nh\u1eefng tr\u1ea3i nghi\u1ec7m kh\u00e1c bi\u1ec7t \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng. Nh\u1eb1m t\u1ea1o l\u1ee3i th\u1ebf c\u1ea1nh tranh cho ri\u00eang m\u00ecnh. V\u00ec v\u1eady, t\u1ed1i \u01b0u h\u00f3a ngu\u1ed3n nh\u00e2n l\u1ef1c v\u00e0 c\u00f4ng ngh\u1ec7. \u0110ang \u0111\u01b0\u1ee3c nhi\u1ec1u […]\n","protected":false},"author":1,"featured_media":13017,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[11],"tags":[],"class_list":["post-15014","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trai-nghiem-khach-hang"],"featured_image_url":"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2018\/12\/chuyen-gia-trai-nghiem-khach-hang-1-1.jpg","_links":{"self":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/15014"}],"collection":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/comments?post=15014"}],"version-history":[{"count":0,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/15014\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media\/13017"}],"wp:attachment":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media?parent=15014"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/categories?post=15014"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/tags?post=15014"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}