{"id":15008,"date":"2018-11-01T03:39:10","date_gmt":"2018-11-01T03:39:10","guid":{"rendered":"https:\/\/miraway-cetm.com\/?p=2831"},"modified":"2018-11-01T03:39:10","modified_gmt":"2018-11-01T03:39:10","slug":"giai-phap-nao-cho-hanh-chinh-cong-viet-nam","status":"publish","type":"post","link":"https:\/\/miraway.vn\/blog\/giai-phap-nao-cho-hanh-chinh-cong-viet-nam\/","title":{"rendered":"GI\u1ea2I PH\u00c1P N\u00c0O CHO H\u00c0NH CH\u00cdNH C\u00d4NG VI\u1ec6T NAM"},"content":{"rendered":"

C\u1ea3i c\u00e1ch h\u00e0nh ch\u00ednh lu\u00f4n l\u00e0 v\u1ea5n \u0111\u1ec1 n\u00f3ng b\u1edfi d\u00f9 \u00edt hay nhi\u1ec1u, ng\u01b0\u1eddi d\u00e2n, doanh nghi\u1ec7p \u0111\u1ec1u ph\u1ea3i ti\u1ebfp x\u00fac v\u1edbi c\u01a1 quan Nh\u00e0 n\u01b0\u1edbc \u0111\u1ec3 ho\u00e0n thi\u1ec7n m\u1ed9t lo\u1ea1i th\u1ee7 t\u1ee5c h\u00e0nh ch\u00ednh n\u00e0o \u0111\u00f3. Nhi\u1ec1u khu v\u1ef1c d\u1ecbch v\u1ee5 h\u00e0nh ch\u00ednh c\u00f4ng th\u01b0\u1eddng xuy\u00ean c\u00f3 t\u00ecnh tr\u1ea1ng x\u1ebfp h\u00e0ng \u0111\u1ee3i d\u00e0i, quy tr\u00ecnh th\u1ee7 t\u1ee5c ph\u1ee9c t\u1ea1p d\u1eabn \u0111\u1ebfn s\u1ef1 kh\u00f4ng h\u00e0i l\u00f2ng c\u1ee7a ng\u01b0\u1eddi d\u00e2n.<\/span><\/p>\n

V\u1eady ch\u00ednh ph\u1ee7, c\u00e1c b\u1ed9 ban ng\u00e0nh, c\u00e1c t\u1ec9nh, th\u00e0nh ph\u1ed1 l\u00e0m g\u00ec v\u1edbi nh\u1eefng th\u00e1ch th\u1ee9c tr\u00ean?<\/span><\/i><\/p>\n

M\u1eb7c d\u00f9 ch\u00ednh ph\u1ee7 \u0111\u00e3 v\u00e0 \u0111ang t\u1eadp trung \u0111\u01b0a CNTT v\u00e0o vi\u1ec7c c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng, quy tr\u00ecnh cung c\u1ea5p d\u1ecbch v\u1ee5, gi\u1ea3m chi ph\u00ed qu\u1ea3n l\u00fd h\u00e0nh ch\u00ednh \u0111\u00f3ng g\u00f3p t\u00edch c\u1ef1c v\u00e0o vi\u1ec7c \u0111\u1ed5i m\u1edbi ph\u01b0\u01a1ng th\u1ee9c l\u00e0m vi\u1ec7c hi\u1ec7n \u0111\u1ea1i, hi\u1ec7u qu\u1ea3 th\u00f4ng qua c\u00e1c th\u1ee7 t\u1ee5c h\u00e0nh ch\u00ednh m\u1ed9t c\u1eeda, m\u1ed9t c\u1eeda li\u00ean th\u00f4ng, c\u01a1 ch\u1ebf m\u1ed9t c\u1eeda qu\u1ed1c gia v\u00e0 c\u01a1 ch\u1ebf m\u1ed9t c\u1eeda ASEAN, c\u00e1c d\u1ecbch v\u1ee5 c\u00f4ng tr\u1ef1c tuy\u1ebfn \u0111\u1ed3ng th\u1eddi c\u0169ng ho\u00e0n thi\u1ec7n c\u01a1 ch\u1ebf ch\u00ednh s\u00e1ch v\u1ec1 t\u00e0i ch\u00ednh v\u00e0 \u0111\u1ea7u t\u01b0 trong l\u0129nh v\u1ef1c CNTT nh\u01b0ng v\u1eabn ch\u01b0a gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c b\u1ea3n ch\u1ea5t c\u1ee7a v\u1ea5n \u0111\u1ec1.<\/span><\/p>\n

\"\"<\/p>\n

T\u01b0 v\u1ea5n c\u1ee7a chuy\u00ean gia<\/b><\/h2>\n

\u00d4ng Richard – Head of Finance Allianz France – Chuy\u00ean gia h\u00e0ng \u0111\u1ea7u v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng trong l\u0129nh v\u1ef1c H\u00e0nh ch\u00ednh c\u00f4ng \u00a0cho r\u1eb1ng: \u201d\u0110\u1ec3 t\u1ea1o c\u1ea3m gi\u00e1c h\u1ee9ng th\u00fa cho c\u00f4ng d\u00e2n, doanh nghi\u1ec7p khi \u0111\u1ebfn giao d\u1ecbch l\u00e0m c\u00e1c th\u1ee7 t\u1ee5c li\u00ean quan \u0111\u1ebfn h\u00e0nh ch\u00ednh, thu\u1ebf, t\u00e0i s\u1ea3n, h\u1ed3 s\u01a1 c\u1ea5p ph\u00e9p,\u2026b\u1eb1ng c\u00e1c tr\u1ea3i nghi\u1ec7m th\u00fa v\u1ecb qua t\u1eebng \u0111i\u1ec3m ch\u1ea1m.<\/span><\/p>\n

Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111a k\u00eanh l\u00e0 gi\u1ea3i ph\u00e1p k\u1ebft h\u1ee3p \u0111\u1ed9c \u0111\u00e1o c\u00e1c ch\u1ee9c n\u0103ng nh\u01b0 qu\u1ea3n l\u00fd \u0111\u1eb7t l\u1ecbch h\u1eb9n tr\u1ef1c tuy\u1ebfn th\u00f4ng qua website ho\u1eb7c thi\u1ebft b\u1ecb di \u0111\u1ed9ng, nh\u1eadn d\u1ea1ng c\u00f4ng d\u00e2n v\u00e0 doanh nghi\u1ec7p truy c\u1eadp \u0111\u0103ng k\u00fd, ph\u00e2n lu\u1ed3ng ph\u1ee5c v\u1ee5 th\u00f4ng minh, qu\u1ea3n l\u00fd c\u00e2n b\u1eb1ng t\u1ea3i v\u00e0 t\u1ed1i \u01b0u h\u00f3a th\u1eddi gian ch\u1edd \u0111\u1ee3i c\u1ee7a c\u00f4ng d\u00e2n.<\/span><\/p>\n

Gi\u1ea3i ph\u00e1p c\u1ee7a Miraway trong l\u0129nh v\u1ef1c H\u00e0nh ch\u00ednh c\u00f4ng<\/b><\/h2>\n

Gi\u1ea3i ph\u00e1p Qu\u1ea3n l\u00fd Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111a k\u00eanh CETM c\u1ee7a Miraway l\u00e0 gi\u1ea3i ph\u00e1p t\u1ed5ng th\u1ec3 bao g\u1ed3m c\u00e1c h\u1ec7 th\u1ed1ng: \u0110\u1eb7t ch\u1ed7 tr\u1ef1c tuy\u1ebfn, Nh\u1eadn di\u1ec7n v\u00e0 Ph\u00e2n lu\u1ed3ng kh\u00e1ch h\u00e0ng, X\u1ebfp h\u00e0ng Th\u00f4ng minh, Kiosk t\u1ef1 ph\u1ee5c v\u1ee5, Qu\u1ea3ng c\u00e1o Th\u00f4ng minh, \u0110\u00e1nh gi\u00e1 Ph\u1ea3n h\u1ed3i v\u00e0 Kh\u1ea3o s\u00e1t ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5 s\u1ebd gi\u00fap mang l\u1ea1i nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t cho ng\u01b0\u1eddi d\u00e2n <\/span>b\u1eb1ng c\u00e1ch cho ph\u00e9p c\u00f4ng d\u00e2n ki\u1ec3m so\u00e1t \u0111\u01b0\u1ee3c l\u1ecbch h\u1eb9n th\u00f4ng qua vi\u1ec7c \u0111\u1eb7t l\u1ecbch tr\u1ef1c tuy\u1ebfn, ho\u1eb7c t\u01b0\u01a1ng t\u00e1c qua m\u00e0n h\u00ecnh c\u1ee7a Kiosk t\u1ef1 ph\u1ee5c v\u1ee5 nh\u1eb1m gi\u1ea3m thi\u1ec3u th\u1eddi gian ch\u1edd \u0111\u1ee3i t\u1ea1i \u0111\u1ecba \u0111i\u1ec3m h\u00e0nh ch\u00ednh c\u00f4ng. \u0110\u1ed3ng th\u1eddi c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5 c\u1ee7a c\u00e1c c\u00f4ng ch\u1ee9c, tr\u00e1nh g\u00e2y phi\u1ec1n h\u00e0 cho ng\u01b0\u1eddi d\u00e2n th\u00f4ng qua c\u00e1c ph\u1ea3n h\u1ed3i v\u00e0 kh\u1ea3o s\u00e1t v\u1ec1 th\u00e1i \u0111\u1ed9 ph\u1ee5c v\u1ee5 c\u1ee7a c\u00f4ng ch\u1ee9c. <\/span><\/p>\n

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  1. H\u1ec7 th\u1ed1ng \u0110\u1eb7t ch\u1ed7 tr\u1ef1c tuy\u1ebfn \u2013 Booking Online: Website, Mobile, SMS.<\/span><\/li>\n
  2. H\u1ec7 th\u1ed1ng X\u1ebfp h\u00e0ng t\u1ef1 \u0111\u1ed9ng<\/a> – Queue Management<\/span><\/li>\n
  3. H\u1ec7 th\u1ed1ng C\u00f4ng d\u00e2n t\u1ef1 ph\u1ee5c v\u1ee5 – Self-Service Kiosk<\/span><\/li>\n
  4. H\u1ec7 th\u1ed1ng Nh\u1eadn di\u1ec7n – Ph\u00e2n lu\u1ed3ng kh\u00e1ch h\u00e0ng \u00a0– Customer Identifying and Routing <\/span><\/li>\n
  5. H\u1ec7 th\u1ed1ng Qu\u1ea3ng c\u00e1o th\u00f4ng minh – Digital Signage<\/a><\/span><\/li>\n
  6. H\u1ec7 th\u1ed1ng Ph\u1ea3n h\u1ed3i & Kh\u1ea3o s\u00e1t c\u00f4ng d\u00e2n – Customer Feedback & Survey<\/span><\/li>\n<\/ol>\n

    L\u1ee3i \u00edch c\u1ee7a gi\u1ea3i ph\u00e1p<\/b><\/h2>\n