{"id":15003,"date":"2018-09-06T12:53:14","date_gmt":"2018-09-06T12:53:14","guid":{"rendered":"https:\/\/miraway-cetm.com\/?p=2547"},"modified":"2018-09-06T12:53:14","modified_gmt":"2018-09-06T12:53:14","slug":"giai-phap-nang-cao-chat-luong-va-hieu-qua-kham-chua-benh-tai-cac-benh-vien-o-viet-nam","status":"publish","type":"post","link":"https:\/\/miraway.vn\/blog\/giai-phap-nang-cao-chat-luong-va-hieu-qua-kham-chua-benh-tai-cac-benh-vien-o-viet-nam\/","title":{"rendered":"Gi\u1ea3i Ph\u00e1p N\u00e2ng Cao Ch\u1ea5t L\u01b0\u1ee3ng V\u00e0 Hi\u1ec7u Qu\u1ea3 Kh\u00e1m Ch\u1eefa B\u1ec7nh T\u1ea1i C\u00e1c B\u1ec7nh Vi\u1ec7n \u1ede Vi\u1ec7t Nam"},"content":{"rendered":"<h2><strong>Th\u1ef1c tr\u1ea1ng kh\u00e1m ch\u1eefa b\u1ec7nh t\u1ea1i c\u00e1c c\u01a1 s\u1edf y t\u1ebf c\u1ee7a Vi\u1ec7t Nam.<\/strong><\/h2>\n<p>Trong l\u0129nh v\u1ef1c y t\u1ebf, c\u00e1c d\u1ecbch v\u1ee5 cho ng\u01b0\u1eddi b\u1ec7nh th\u01b0\u1eddng mang t\u00ednh c\u1ea5p b\u00e1ch v\u00ec li\u00ean quan \u0111\u1ebfn t\u00ednh m\u1ea1ng c\u1ee7a h\u1ecd. T\u00ecnh tr\u1ea1ng qu\u00e1 t\u1ea3i \u1edf nhi\u1ec1u b\u1ec7nh vi\u1ec7n tuy\u1ebfn trung \u01b0\u01a1ng \u0111ang \u1ea3nh h\u01b0\u1edfng r\u1ea5t l\u1edbn \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng kh\u00e1m ch\u1eefa b\u1ec7nh \u1edf Vi\u1ec7t Nam. B\u1ec7nh nh\u00e2n ph\u1ea3i \u0111i kh\u00e1m b\u1ec7nh t\u1eeb r\u1ea5t s\u1edbm, th\u1eddi gian ch\u1edd \u0111\u1ee3i k\u00e9o d\u00e0i trong s\u1ef1 lo l\u1eafng v\u00e0 tr\u1ea1ng th\u00e1i s\u1ee9c kh\u1ecfe kh\u00f4ng t\u1ed1t \u0111\u00e3 \u1ea3nh h\u01b0\u1edfng r\u1ea5t nhi\u1ec1u \u0111\u1ebfn t\u00e2m l\u00fd c\u1ee7a ng\u01b0\u1eddi b\u1ec7nh. C\u00e1c y b\u00e1c s\u0129 ph\u1ea3i ph\u1ee5c v\u1ee5 m\u1ed9t s\u1ed1 l\u01b0\u1ee3ng l\u1edbn c\u00e1c b\u1ec7nh nh\u00e2n d\u1eabn \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng kh\u00e1m ch\u1eefa, ch\u0103m s\u00f3c ng\u01b0\u1eddi b\u1ec7nh t\u1ea1i b\u1ec7nh vi\u1ec7n tuy\u1ebfn trung \u01b0\u01a1ng b\u1ecb \u1ea3nh h\u01b0\u1edfng v\u00e0 \u0111\u00e3 tr\u1edf th\u00e0nh n\u1ed7i tr\u0103n tr\u1edf c\u1ee7a ng\u00e0nh Y t\u1ebf n\u00f3i ri\u00eang v\u00e0 c\u1ee7a to\u00e0n x\u00e3 h\u1ed9i n\u00f3i chung.<\/p>\n<p>V\u1edbi \u0111\u1eb7c th\u00f9 kh\u00e1m ch\u1eefa b\u1ec7nh \u1edf Vi\u1ec7t Nam, vi\u1ec7c x\u1ebfp h\u00e0ng l\u1ea5y s\u1ed1, ch\u1edd \u0111\u1ee3i l\u00e0 h\u00ecnh \u1ea3nh th\u01b0\u1eddng xuy\u00ean nh\u00ecn th\u1ea5y \u1edf c\u00e1c b\u1ec7nh vi\u00ean tuy\u1ebfn trung \u01b0\u01a1ng. Gi\u1ea3i quy\u1ebft b\u00e0i to\u00e1n x\u1ebfp h\u00e0ng \u0111\u1ee3i l\u00e0 th\u00e1ch th\u1ee9c l\u1edbn m\u00e0 ng\u00e0nh y t\u1ebf Vi\u1ec7t Nam \u0111ang ph\u1ea3i \u0111\u1ed1i m\u1eb7t trong nhi\u1ec1u n\u0103m qua.<\/p>\n<p>Tuy nhi\u00ean, v\u1edbi c\u00e1c c\u01a1 s\u1edf y t\u1ebf t\u01b0 nh\u00e2n, ph\u00f2ng kh\u00e1m ri\u00eang c\u1ee7a b\u00e1c s\u0129 th\u00ec l\u1ea1i r\u1ea5t ch\u00fa tr\u1ecdng \u0111\u1ebfn vi\u1ec7c n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a ng\u01b0\u1eddi b\u1ec7nh t\u1ea1i ph\u00f2ng ch\u1edd. \u0110i\u1ec1u n\u00e0y l\u00e0 kh\u00f4ng qu\u00e1 kh\u00f3 nh\u01b0ng mang \u0111\u1ebfn cho ng\u01b0\u1eddi b\u1ec7nh s\u1ef1 h\u00e0i l\u00f2ng cao, c\u1ea3m gi\u00e1c tho\u1ea3i m\u00e1i d\u1ec5 ch\u1ecbu t\u1eeb \u0111\u00f3 hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a b\u1ec7nh vi\u1ec7n, ph\u00f2ng kh\u00e1m ng\u00e0y c\u00e0ng \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n.<\/p>\n<h2><strong>V\u1eady c\u00e1c b\u1ec7nh vi\u1ec7n tuy\u1ebfn trung \u01b0\u01a1ng s\u1ebd l\u00e0m g\u00ec \u0111\u1ec3 gi\u1ea3i quy\u1ebft t\u00ecnh tr\u1ea1ng tr\u00ean?<\/strong><\/h2>\n<p>\u1ee8ng d\u1ee5ng c\u00f4ng ngh\u1ec7 th\u00f4ng tin, c\u1ea3i c\u00e1ch th\u1ee7 t\u1ee5c trong kh\u00e1m, ch\u1eefa b\u1ec7nh, ban h\u00e0nh c\u00e1c quy tr\u00ecnh chuy\u00ean m\u00f4n, \u0111\u1ed5i m\u1edbi phong c\u00e1ch ph\u1ee5c v\u1ee5, n\u00e2ng cao y \u0111\u1ee9c.<\/p>\n<p>R\u1ea5t nhi\u1ec1u gi\u1ea3i ph\u00e1p d\u00e0i h\u1ea1n \u0111\u01b0\u1ee3c \u0111\u01b0a ra nh\u01b0 x\u00e2y d\u1ef1ng th\u00eam b\u1ec7nh vi\u1ec7n, m\u1edf r\u1ed9ng m\u1ea1ng l\u01b0\u1edbi b\u1ec7nh vi\u1ec7n v\u1ec7 tinh, \u0111i\u1ec1u b\u00e1c s\u0129 tuy\u1ebfn tr\u00ean v\u1ec1 tuy\u1ebfn d\u01b0\u1edbi l\u00e0m vi\u1ec7c&#8230; Tuy nhi\u00ean, ph\u1ea7n l\u1edbn c\u00e1c gi\u1ea3i ph\u00e1p tr\u00ean \u0111\u00f2i h\u1ecfi ngu\u1ed3n v\u1ed1n ng\u00e2n s\u00e1ch kh\u00e1 cao v\u00e0 m\u1ea5t nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 th\u1ef1c hi\u1ec7n<\/p>\n<p>C\u00f3 m\u1ed9t s\u1ed1 b\u1ec7nh vi\u1ec7n \u0111\u00e3 trang b\u1ecb kiosk <a href=\"https:\/\/miraway.vn\/giai-phap\/he-thong-xep-hang-tu-dong\/\">x\u1ebfp h\u00e0ng l\u1ea5y s\u1ed1 t\u1ef1 \u0111\u1ed9ng<\/a> \u0111\u1ec3 gi\u1ea3m thi\u1ec3u th\u1eddi gian ch\u1edd \u0111\u1ee3i, n\u00e2ng cao s\u1ef1 ti\u1ec7n nghi, tho\u1ea3i m\u00e1i v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng cho ng\u01b0\u1eddi b\u1ec7nh. Tuy nhi\u00ean, vi\u1ec7c \u0111\u1ea7u t\u01b0 trang thi\u1ebft b\u1ecb \u1edf m\u1ed9t s\u1ed1 b\u1ec7nh vi\u1ec7n v\u1eabn kh\u00f4ng hi\u1ec7u qu\u1ea3 do nh\u1eefng nguy\u00ean nh\u00e2n sau:<\/p>\n<p>&#8211; S\u1ea3n ph\u1ea9m k\u00e9m ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 h\u1ecfng h\u00f3c ch\u1ec9 sau m\u1ed9t th\u1eddi gian ng\u1eafn v\u1eadn h\u00e0nh.<\/p>\n<p>&#8211; H\u1ec7 th\u1ed1ng c\u0169 l\u1ed7i th\u1eddi, kh\u00f4ng h\u1ed7 tr\u1ee3 qu\u1ea3n l\u00fd, gi\u00e1m s\u00e1t, kh\u00f4ng t\u01b0\u01a1ng th\u00edch v\u1edbi c\u00f4ng ngh\u1ec7 hi\u1ec7n \u0111\u1ea1i.<\/p>\n<h2><strong>T\u01b0 v\u1ea5n c\u1ee7a chuy\u00ean gia.<\/strong><\/h2>\n<p>Theo \u00f4ng Millind CEO Unpickle Company \u00a0&#8211; \u00a0Chuy\u00ean gia h\u00e0ng \u0111\u1ea7u v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng trong l\u0129nh v\u1ef1c y t\u1ebf: \u201dGi\u1ea3i ph\u00e1p qu\u1ea3n l\u00fd tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi b\u1ec7nh to\u00e0n di\u1ec7n s\u1ebd gi\u00fap cung c\u1ea5p c\u00e1c d\u1ecbch v\u1ee5 k\u1ecbp th\u1eddi, an to\u00e0n v\u00e0 t\u1ea1o s\u1ef1 kh\u00e1c bi\u1ec7t l\u1edbn trong cung c\u00e1ch ph\u1ee5c v\u1ee5 ng\u01b0\u1eddi b\u1ec7nh. Vi\u1ec7c gi\u1ea3m t\u1ed1i \u0111a th\u1eddi gian ch\u1edd \u0111\u1ee3i, n\u00e2ng cao s\u1ef1 ti\u1ec7n nghi, tho\u1ea3i m\u00e1i v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng cho ng\u01b0\u1eddi b\u1ec7nh s\u1ebd gi\u00fap b\u1ec7nh vi\u1ec7n gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c t\u00ecnh tr\u1ea1ng qu\u00e1 t\u1ea3i, chen ch\u00fac x\u1ebfp h\u00e0ng ch\u1edd \u0111\u1ebfn l\u01b0\u1ee3t kh\u00e1m \u0111\u1ed3ng th\u1eddi c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t t\u1ed5ng th\u1ec3 trong m\u00f4i tr\u01b0\u1eddng ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe\u201d.<\/p>\n<h2><strong>Gi\u1ea3i ph\u00e1p c\u1ee7a Miraway cho l\u0129nh v\u1ef1c Y t\u1ebf.<\/strong><\/h2>\n<p><a href=\"https:\/\/miraway.vn\/\">Miraway<\/a> th\u01b0\u01a1ng hi\u1ec7u s\u1ed1 1 v\u1ec1 cung c\u1ea5p gi\u1ea3i ph\u00e1p tr\u1ea3i nghi\u1ec7m \u0111a k\u00eanh trong l\u0129nh v\u1ef1c y t\u1ebf gi\u00fap cho ng\u01b0\u1eddi b\u1ec7nh c\u00f3 th\u1ec3 \u0111\u1eb7t l\u1ecbch h\u1eb9n kh\u00e1m tr\u1ef1c tuy\u1ebfn v\u1edbi b\u00e1c s\u1ef9 th\u00f4ng qua web, thi\u1ebft b\u1ecb di \u0111\u1ed9ng, SMS ho\u1eb7c qu\u1ea7y t\u1ef1 ph\u1ee5c v\u1ee5, ph\u00e2n lu\u1ed3ng t\u00ecnh tr\u1ea1ng s\u1ee9c kh\u1ecfe c\u1ee7a ng\u01b0\u1eddi b\u1ec7nh \u0111\u1ec3 c\u00f3 c\u00e1c bi\u1ec7n ph\u00e1p ch\u0103m s\u00f3c k\u1ecbp th\u1eddi, m\u00e0n h\u00ecnh qu\u1ea3ng c\u00e1o th\u00f4ng minh gi\u00fap ng\u01b0\u1eddi b\u1ec7nh tho\u1ea3i m\u00e1i b\u1edbt \u0111i c\u1ea3m gi\u00e1c lo l\u1eafng v\u1ec1 b\u1ec7nh t\u1eadt, \u0111\u00e1nh gi\u00e1 ph\u1ea3n h\u1ed3i c\u1ee7a ng\u01b0\u1eddi b\u1ec7nh v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5 c\u1ee7a nh\u00e2n vi\u00ean y t\u1ebf. \u0110\u1ed3ng th\u1eddi, gi\u1ea3i ph\u00e1p c\u0169ng \u0111\u01b0a ra b\u00e1o c\u00e1o ph\u00e2n t\u00edch \u0111a chi\u1ec1u ho\u1ea1t \u0111\u1ed9ng c\u00e1c c\u01a1 s\u1edf y t\u1ebf chi nh\u00e1nh, \u0111\u01b0a ra c\u00e1c c\u1ea3nh b\u00e1o \u0111\u1ec3 k\u1ecbp th\u1eddi \u0111i\u1ec1u ch\u1ec9nh ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 v\u00e0 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c c\u1ee7a c\u00e1c nh\u00e2n vi\u00ean y t\u1ebf.<\/p>\n<p>Gi\u1ea3i ph\u00e1p CETM ho\u00e0n to\u00e0n linh ho\u1ea1t \u0111\u1ec3 \u0111\u00e1p \u1ee9ng t\u1ea5t c\u1ea3 c\u00e1c lo\u1ea1i quy tr\u00ecnh y t\u1ebf nh\u01b0 ph\u00f2ng kh\u00e1m, ph\u00f2ng m\u1ed5, ph\u00f2ng c\u1ea5p c\u1ee9u, ph\u00f2ng th\u00ed nghi\u1ec7m, b\u1ec7nh nh\u00e2n ngo\u1ea1i tr\u00fa v\u00e0 nh\u00e0 thu\u1ed1c c\u1ee7a b\u1ec7nh vi\u1ec7n.<\/p>\n<ul>\n<li>\u0110\u1eb7t ch\u1ed7 tr\u1ef1c tuy\u1ebfn &#8211; Booking Online: Website, Mobile, SMS.<\/li>\n<li>X\u1ebfp h\u00e0ng th\u00f4ng minh &#8211; Queue Management<\/li>\n<li>Nh\u1eadn di\u1ec7n v\u00e0 Ph\u00e2n lu\u1ed3ng kh\u00e1ch h\u00e0ng &#8211; Customer Identification &amp; Routing<\/li>\n<li>Qu\u1ea3ng c\u00e1o th\u00f4ng minh &#8211; Digital Signage<\/li>\n<li>\u0110\u00e1nh gi\u00e1 v\u00e0 ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng &#8211; Customer Feedback and Survey<\/li>\n<li>Ph\u00e2n t\u00edch D\u1eef li\u1ec7u &#8211; Data Analytics<\/li>\n<\/ul>\n<h3><strong>L\u1ee3i \u00edch c\u1ee7a gi\u1ea3i ph\u00e1p.<\/strong><\/h3>\n<p>&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Gi\u1ea3m 40% s\u1ef1 qu\u00e1 t\u1ea3i c\u1ee7a c\u00e1c b\u1ec7nh vi\u1ec7n trung \u01b0\u01a1ng.<\/p>\n<p>&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Gi\u1ea3m 70% th\u1eddi gian ch\u1edd \u0111\u1ee3i v\u00e0 s\u1ef1 lo l\u1eafng c\u1ee7a ng\u01b0\u1eddi b\u1ec7nh.<\/p>\n<p>&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 T\u0103ng 50% n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean y t\u1ebf v\u00e0 ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c ph\u00f9 h\u1ee3p\u00a0 \u0111\u1ec3 c\u00f3 th\u1ec3 th\u0103m kh\u00e1m nhi\u1ec1u ng\u01b0\u1eddi b\u1ec7nh h\u01a1n.<\/p>\n<p>&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 C\u1ea3i thi\u1ec7n 95% ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5 t\u1eeb kh\u00e2u th\u0103m kh\u00e1m \u0111\u1ebfn \u0111i\u1ec1u tr\u1ecb b\u1ec7nh v\u00e0 n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a ng\u01b0\u1eddi b\u1ec7nh.<\/p>\n<p>&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Gi\u1ea3m 50% chi ph\u00ed qu\u1ea3n l\u00fd h\u00e0nh ch\u00ednh<\/p>\n<p>&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 T\u0103ng 100% doanh thu c\u1ee7a c\u01a1 s\u1edf y t\u1ebf.<\/p>\n<p>&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 T\u1ed1i \u01b0u h\u00f3a vi\u1ec7c s\u1eed d\u1ee5ng kh\u00f4ng gian ph\u00f2ng kh\u00e1m.<\/p>\n<p>&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Nh\u00e0 thu\u1ed1c b\u1ec7nh vi\u1ec7n gi\u1ea3m th\u1eddi gian ch\u1edd t\u1eeb 2 gi\u1edd xu\u1ed1ng15 ph\u00fat<\/p>\n<p>Xem th\u00eam b\u00e0i vi\u1ebft: <a href=\"https:\/\/miraway.vn\/blog\/khach-hang-duoc-loi-gi-tu-cuoc-dua-cong-nghe-giua-cac-ngan-hang\/\">Kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c l\u1ee3i g\u00ec t\u1eeb cu\u1ed9c \u0111ua c\u00f4ng ngh\u1ec7 gi\u1eefa c\u00e1c ng\u00e2n h\u00e0ng<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Th\u1ef1c tr\u1ea1ng kh\u00e1m ch\u1eefa b\u1ec7nh t\u1ea1i c\u00e1c c\u01a1 s\u1edf y t\u1ebf c\u1ee7a Vi\u1ec7t Nam. Trong l\u0129nh v\u1ef1c y t\u1ebf, c\u00e1c d\u1ecbch v\u1ee5 cho ng\u01b0\u1eddi b\u1ec7nh th\u01b0\u1eddng mang t\u00ednh c\u1ea5p b\u00e1ch v\u00ec li\u00ean quan \u0111\u1ebfn t\u00ednh m\u1ea1ng c\u1ee7a h\u1ecd. T\u00ecnh tr\u1ea1ng qu\u00e1 t\u1ea3i \u1edf nhi\u1ec1u b\u1ec7nh vi\u1ec7n tuy\u1ebfn trung \u01b0\u01a1ng \u0111ang \u1ea3nh h\u01b0\u1edfng r\u1ea5t l\u1edbn \u0111\u1ebfn [&#8230;]\n","protected":false},"author":1,"featured_media":13002,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[11],"tags":[],"class_list":["post-15003","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trai-nghiem-khach-hang"],"featured_image_url":"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2018\/09\/thumb_660_1_kham3955-1-1.jpg","_links":{"self":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/15003"}],"collection":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/comments?post=15003"}],"version-history":[{"count":0,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/15003\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media\/13002"}],"wp:attachment":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media?parent=15003"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/categories?post=15003"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/tags?post=15003"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}