{"id":12982,"date":"2022-03-23T17:40:47","date_gmt":"2022-03-23T10:40:47","guid":{"rendered":"https:\/\/miraway-cetm.com\/?p=12982"},"modified":"2022-03-23T17:40:47","modified_gmt":"2022-03-23T10:40:47","slug":"8-chien-thuat-ca-nhan-hoa-giup-chiem-tron-trai-tim-khach-hang-phan-2","status":"publish","type":"post","link":"https:\/\/miraway.vn\/blog\/8-chien-thuat-ca-nhan-hoa-giup-chiem-tron-trai-tim-khach-hang-phan-2\/","title":{"rendered":"8 Chi\u1ebfn Thu\u1eadt C\u00e1 Nh\u00e2n H\u00f3a Gi\u00fap Chi\u1ebfm Tr\u1ecdn Tr\u00e1i Tim Kh\u00e1ch H\u00e0ng (Ph\u1ea7n 2)"},"content":{"rendered":"

Xem th\u00eam b\u00e0i vi\u1ebft: 8 Chi\u1ebfn Thu\u1eadt C\u00e1 Nh\u00e2n H\u00f3a Gi\u00fap Chi\u1ebfm Tr\u1ecdn Tr\u00e1i Tim Kh\u00e1ch H\u00e0ng (Ph\u1ea7n 1)<\/a><\/p>\n

Ti\u1ebfp n\u1ed1i ph\u1ea7n 1, b\u00e0i vi\u1ebft s\u1ebd ti\u1ebfp t\u1ee5c g\u1ee3i \u00fd 4 chi\u1ebfn thu\u1eadt c\u00e1 nh\u00e2n h\u00f3a gi\u00fap chi\u1ebfm tr\u1ecdn tr\u00e1i tim kh\u00e1ch h\u00e0ng ph\u1ea7n 2.<\/span><\/p>\n

5. L\u1eafng nghe ti\u1ebfng n\u00f3i kh\u00e1ch h\u00e0ng t\u1ea1i t\u1eebng \u0111i\u1ec3m ch\u1ea1m v\u1edbi gi\u1ea3i ph\u00e1p Omni-channel VOC<\/strong><\/h2>\n

Theo nghi\u00ean c\u1ee9u c\u1ee7a Gartner (2021), doanh nghi\u1ec7p c\u00f3 kh\u1ea3 n\u0103ng m\u1ea5t kh\u00e1ch h\u00e0ng v\u00e0o tay \u0111\u1ed1i th\u1ee7 \u0111\u1ebfn 70% n\u1ebfu kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ef1c s\u1ef1 c\u1ea3m th\u1ea5y doanh nghi\u1ec7p \u0111ang l\u1eafng nghe h\u1ecd. \u0110\u1ed1i v\u1edbi doanh nghi\u1ec7p, ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng mang l\u00e0 y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i trong vi\u1ec7c n\u00e2ng t\u1ea7m tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. L\u1eafng nghe ti\u1ebfng n\u00f3i c\u1ee7a kh\u00e1ch h\u00e0ng (Voice of customer) l\u00e0 nhi\u1ec7m v\u1ee5 c\u1ea7n thi\u1ebft c\u1ee7a m\u1ed7i doanh nghi\u1ec7p \u0111\u1ec3 c\u00f3 th\u1ec3 th\u1ea5u hi\u1ec3u v\u00e0 c\u1ea3i thi\u1ec7n c\u00e1c s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 hi\u1ec7n t\u1ea1i, mang \u0111\u1ebfn nh\u1eefng gi\u00e1 tr\u1ecb m\u1edbi v\u01b0\u1ee3t tr\u1ed9i h\u01a1n \u0111\u1ebfn ng\u01b0\u1eddi ti\u00eau d\u00f9ng. \u0110\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng, l\u1eafng nghe \u00fd ki\u1ebfn s\u1ebd mang l\u1ea1i cho h\u1ecd c\u1ea3m gi\u00e1c \u0111\u01b0\u1ee3c doanh nghi\u1ec7p quan t\u00e2m v\u00e0 l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u.<\/span><\/p>\n

V\u00ec v\u1eady, doanh nghi\u1ec7p c\u1ea7n th\u1ef1c hi\u1ec7n vi\u1ec7c l\u1eafng nghe kh\u00e1ch h\u00e0ng t\u1ea1i m\u1ecdi \u0111i\u1ec3m ch\u1ea1m, bao g\u1ed3m c\u1ea3 tr\u1ef1c tuy\u1ebfn (th\u00f4ng qua m\u1ea1ng x\u00e3 h\u1ed9i, website, t\u1ed5ng \u0111\u00e0i kh\u1ea3o s\u00e1t t\u1ef1 \u0111\u1ed9ng IVR, form kh\u1ea3o s\u00e1t tr\u1ef1c tuy\u1ebfn,\u2026) v\u00e0 tr\u1ef1c ti\u1ebfp (tablet\/ kiosk ph\u1ea3n h\u1ed3i<\/a> t\u1ea1i chi nh\u00e1nh, kh\u1ea3o s\u00e1t tr\u1ef1c ti\u1ebfp, t\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, SMS,…). Sau \u0111\u00f3 ti\u1ebfn h\u00e0nh ph\u00e2n t\u00edch v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c h\u00e0nh \u0111\u1ed9ng c\u1ea3i thi\u1ec7n.<\/span><\/p>\n

V\u1edbi s\u1ee9c m\u1ea1nh c\u1ee7a c\u00f4ng ngh\u1ec7 4.0 c\u00f9ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o AI, Miraway<\/a> \u0111\u00e3 ph\u00e1t tri\u1ec3n gi\u1ea3i ph\u00e1p Omni-channel VOC. H\u1eb9\u0302 th\u00f4\u0301ng l\u0103\u0301ng nghe y\u0301 ki\u00ea\u0301n pha\u0309n h\u00f4\u0300i kha\u0301ch ha\u0300ng \u0111a ke\u0302nh, chi ti\u00ea\u0301t \u0111\u00ea\u0301n t\u01b0\u0300ng \u0111i\u00ea\u0309m “cha\u0323m”. Toa\u0300n b\u1ecd\u0302 d\u01b0\u0303 li\u1eb9\u0302u se\u0303 \u0111u\u031b\u01a1\u0323c thu th\u1ea1\u0302p va\u0300 \u0111\u00f4\u0300ng b\u1ecd\u0302 va\u0300o m\u1ecd\u0302t n\u00ea\u0300n ta\u0309ng duy nh\u00e2\u0301t. T\u01b0\u0300 \u0111o\u0301, pha\u0302n ti\u0301ch chi ti\u00ea\u0301t & cung c\u00e2\u0301p cho doanh nghi\u1eb9\u0302p s\u01b0\u0323 th\u00e2\u0301u hi\u00ea\u0309u v\u00ea\u0300 nhu c\u00e2\u0300u, ky\u0300 vo\u0323ng cu\u0309a kha\u0301ch ha\u0300ng \u0111\u00ea\u0309 \u0111u\u031ba ra quy\u00ea\u0301t \u0111i\u0323nh chi\u0301nh xa\u0301c va\u0300 ki\u0323p th\u01a1\u0300i nh\u0103\u0300m na\u0302ng cao tra\u0309i nghi\u1eb9\u0302m kha\u0301ch ha\u0300ng va\u0300 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng phu\u0323c vu\u0323 cu\u0309a giao di\u0323ch vie\u0302n. To\u00e0n b\u1ed9 nhi\u1ec7m v\u1ee5 s\u1ebd \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n t\u1ef1 \u0111\u1ed9ng m\u00e0 kh\u00f4ng c\u1ea7n \u0111\u1ebfn s\u1ef1 can thi\u1ec7p c\u1ee7a nh\u00e2n vi\u00ean nh\u01b0 c\u00e1c gi\u1ea3i ph\u00e1p ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng truy\u1ec1n th\u1ed1ng.<\/span><\/p>\n

6. T\u1ed1i gi\u1ea3n h\u00f3a quy tr\u00ecnh thanh to\u00e1n<\/strong><\/h2>\n

Doanh nghi\u1ec7p c\u00f3 th\u1ec3 thu h\u00fat s\u1ef1 quan t\u00e2m c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 khi\u1ebfn h\u1ecd click v\u00e0o xem s\u1ea3n ph\u1ea9m. Tuy nhi\u00ean, ch\u1ec9 sau b\u01b0\u1edbc thanh to\u00e1n th\u00ec giao d\u1ecbch b\u00e1n h\u00e0ng m\u1edbi \u0111\u01b0\u1ee3c t\u00ednh l\u00e0 th\u00e0nh c\u00f4ng.\u00a0<\/span><\/p>\n

Doanh nghi\u1ec7p c\u00f3 th\u1ec3 thu h\u00fat s\u1ef1 quan t\u00e2m c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 khi\u1ebfn h\u1ecd click v\u00e0o xem s\u1ea3n ph\u1ea9m. Tuy nhi\u00ean, ch\u1ec9 sau b\u01b0\u1edbc thanh to\u00e1n th\u00ec giao d\u1ecbch b\u00e1n h\u00e0ng m\u1edbi \u0111\u01b0\u1ee3c t\u00ednh l\u00e0 th\u00e0nh c\u00f4ng. V\u00ec v\u1eady, h\u00e3y ho\u00e0n t\u1ea5t giao d\u1ecbch mua s\u1ea3n ph\u1ea9m v\u00e0 t\u0103ng t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i b\u1eb1ng c\u00e1ch cung c\u1ea5p tr\u1ea3i nghi\u1ec7m thanh to\u00e1n t\u1ed1i gi\u1ea3n, hi\u1ec7u qu\u1ea3 cho kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

M\u1ed9t quy tr\u00ecnh thanh to\u00e1n v\u1edbi qu\u00e1 nhi\u1ec1u b\u01b0\u1edbc s\u1ebd khi\u1ebfn ng\u01b0\u1eddi mua d\u1ec5 n\u1ea3n l\u00f2ng. H\u00e3y c\u00e0i \u0111\u1eb7t ch\u01b0\u01a1ng tr\u00ecnh t\u1ef1 \u0111\u1ed9ng \u0111i\u1ec1n s\u1eb5n th\u00f4ng tin kh\u00e1ch h\u00e0ng nh\u01b0 t\u00ean, \u0111\u1ecba ch\u1ec9, ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n,\u2026 \u0111\u00e3 l\u01b0u l\u1ea1i t\u1eeb l\u1ea7n thanh to\u00e1n tr\u01b0\u1edbc. B\u00ean c\u1ea1nh \u0111\u00f3, t\u00edch h\u1ee3p \u0111a d\u1ea1ng c\u1ed5ng thanh to\u00e1n (v\u00ed Vnpay, Momo,\u2026) c\u0169ng nh\u01b0 ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n (ti\u1ec1n m\u1eb7t, th\u1ebb ng\u00e2n h\u00e0ng,\u2026) \u0111\u1ec3 kh\u00e1ch h\u00e0ng d\u1ec5 d\u00e0ng th\u1ef1c hi\u1ec7n vi\u1ec7c mua h\u00e0ng.<\/span><\/p>\n

7. X\u00e2y d\u1ef1ng email c\u00e1 nh\u00e2n h\u00f3a<\/strong><\/h2>\n

\u1ede th\u1eddi \u0111\u1ea1i c\u00f4ng ngh\u1ec7 hi\u1ec7n nay, h\u1ea7u nh\u01b0 b\u1ea5t c\u1ee9 ng\u01b0\u1eddi n\u00e0o c\u0169ng s\u1edf h\u1eefu cho m\u00ecnh m\u1ed9t t\u00e0i kho\u1ea3n email v\u1edbi th\u00f3i quen ki\u1ec3m tra email \u00edt nh\u1ea5t m\u1ed9t l\u1ea7n m\u1ed7i ng\u00e0y \u0111\u1ec3 c\u1eadp nh\u1eadt th\u00f4ng tin c\u00f4ng vi\u1ec7c, th\u00f4ng tin v\u1ec1 c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i khuy\u1ebfn m\u00e3i t\u1eeb c\u00e1c h\u00e3ng,…\u00a0<\/span><\/p>\n

\u0110\u00e2y th\u1ef1c s\u1ef1 l\u00e0 m\u1ed9t c\u01a1 h\u1ed9i ti\u1ec1m n\u0103ng cho c\u00e1c doanh nghi\u1ec7p mu\u1ed1n ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng. Tuy nhi\u00ean, v\u1edbi l\u01b0\u1ee3ng email l\u1edbn nh\u1eadn \u0111\u01b0\u1ee3c h\u00e0ng ng\u00e0y, th\u00f4ng th\u01b0\u1eddng kh\u00e1ch h\u00e0ng ch\u1ec9 b\u1ecf ra v\u00e0i gi\u00e2y \u0111\u1ec3 \u0111\u1ecdc l\u01b0\u1edbt qua c\u00e1c ti\u00eau \u0111\u1ec1 v\u00e0 r\u1ea5t d\u1ec5 b\u1ecf qua email t\u1eeb doanh nghi\u1ec7p c\u1ee7a b\u1ea1n. Ch\u00ednh v\u00ec v\u1eady, h\u00e3y bi\u00ean t\u1eadp m\u1ed9t ti\u00eau \u0111\u1ec1 email th\u1ef1c s\u1ef1 n\u1ed5i b\u1eadt h\u1ea5p d\u1eabn, c\u00e1 nh\u00e2n h\u00f3a ph\u00f9 h\u1ee3p v\u1edbi t\u1eebng \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng \u0111\u1ec3 thu h\u00fat s\u1ef1 ch\u00fa \u00fd, t\u1ea1o \u1ea5n t\u01b0\u1ee3ng g\u1ea7n g\u0169i, t\u0103ng t\u1ec9 l\u1ec7 click v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi email. Ngo\u00e0i ra, m\u1ed9t email \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y nh\u01b0 \u0111\u01b0\u1ee3c vi\u1ebft ra \u0111\u1ec3 d\u00e0nh ri\u00eang cho m\u00ecnh.<\/span><\/p>\n

D\u01b0\u1edbi \u0111\u00e2y l\u00e0 02 g\u1ee3i \u00fd \u0111\u1ec3 c\u00e1 nh\u00e2n h\u00f3a email:<\/span><\/p>\n

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  • \u0110\u1ec1 c\u1eadp t\u00ean ng\u01b0\u1eddi nh\u1eadn v\u00e0o ti\u00eau \u0111\u1ec1 ho\u1eb7c n\u1ed9i dung email.<\/span><\/li>\n
  • G\u1eedi cho ng\u01b0\u1eddi nh\u1eadn nh\u1eefng n\u1ed9i dung m\u00e0 h\u1ecd quan t\u00e2m, c\u00f3 gi\u00e1 tr\u1ecb v\u1edbi h\u1ecd.<\/span><\/li>\n<\/ul>\n

    8. C\u00e1 nh\u00e2n h\u00f3a qu\u1ea3ng c\u00e1o<\/strong><\/h2>\n

    C\u00e1 nh\u00e2n h\u00f3a ho\u1ea1t \u0111\u1ed9ng qu\u1ea3ng c\u00e1o \u0111\u01b0\u1ee3c xem l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng mang l\u1ea1i hi\u1ec7u qu\u1ea3 v\u01b0\u1ee3t tr\u1ed9i.\u00a0<\/span><\/p>\n

    Qu\u1ea3ng c\u00e1o c\u00e1 nh\u00e2n h\u00f3a l\u00e0 c\u00f4ng c\u1ee5 m\u1ea1nh m\u1ebd gi\u00fap truy\u1ec1n t\u1ea3i qu\u1ea3ng c\u00e1o ph\u00f9 h\u1ee3p c\u0169ng nh\u01b0 gia t\u0103ng tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p. Ngo\u00e0i vi\u1ec7c h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p ti\u1ebfp c\u1eadn \u0111\u00fang ng\u01b0\u1eddi, \u0111\u00fang th\u1eddi \u0111i\u1ec3m, qu\u1ea3ng c\u00e1o c\u00e1 nh\u00e2n h\u00f3a c\u00f2n \u0111\u1ea3m b\u1ea3o n\u1ed9i dung truy\u1ec1n t\u1ea3i ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng. Kh\u00e1ch h\u00e0ng lu\u00f4n mu\u1ed1n \u0111\u01b0\u1ee3c l\u1eafng nghe, mu\u1ed1n \u0111\u01b0\u1ee3c ch\u0103m s\u00f3c theo c\u00e1ch m\u00e0 h\u1ecd th\u00edch c\u0169ng nh\u01b0 c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 quan tr\u1ecdng c\u1ee7a m\u00ecnh \u0111\u1ed1i v\u1edbi th\u01b0\u01a1ng hi\u1ec7u. V\u00ec v\u1eady, nh\u1eefng c\u00e1ch qu\u1ea3ng c\u00e1o theo c\u00e1ch \u0111\u1ed3ng lo\u1ea1t s\u1ebd kh\u00f3 c\u00f3 th\u1ec3 \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u c\u1ee7a t\u1eebng c\u00e1 nh\u00e2n, mang l\u1ea1i hi\u1ec7u qu\u1ea3 th\u1ea5p. B\u1edfi m\u1ed7i ng\u01b0\u1eddi d\u00f9ng l\u00e0 m\u1ed9t c\u00e1 th\u1ec3 v\u1edbi m\u1ed7i s\u1edf th\u00edch, c\u00e1 t\u00ednh ri\u00eang. \u0110i\u1ec1u m\u00e0 doanh nghi\u1ec7p c\u1ea7n l\u00e0m l\u00e0 ph\u00e2n chia kh\u00e1ch h\u00e0ng theo t\u1eebng nh\u00f3m v\u00e0 truy\u1ec1n t\u1ea3i nh\u1eefng th\u00f4ng \u0111i\u1ec7p ph\u00f9 h\u1ee3p v\u1edbi t\u1eebng nh\u00f3m kh\u00e1ch h\u00e0ng \u0111\u00f3.<\/span><\/p>\n

    Hi\u1ec7n nay, qu\u1ea3ng c\u00e1o c\u00e1 nh\u00e2n h\u00f3a \u0111\u01b0\u1ee3c chia th\u00e0nh 3 c\u1ea5p \u0111\u1ed9:<\/span><\/p>\n

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    • C\u1ea5p \u0111\u1ed9 1: C\u00e1 nh\u00e2n h\u00f3a theo nh\u00e2n kh\u1ea9u h\u1ecdc<\/span><\/li>\n
    • C\u1ea5p \u0111\u1ed9 2: C\u00e1 nh\u00e2n h\u00f3a theo h\u00e0nh vi, s\u1edf th\u00edch<\/span><\/li>\n
    • C\u1ea5p \u0111\u1ed9 3: C\u00e1 nh\u00e2n h\u00f3a d\u1ef1a tr\u00ean d\u1eef li\u1ec7u chi ti\u1ebft c\u1ee7a kh\u00e1ch h\u00e0ng<\/span><\/li>\n<\/ul>\n

      Kh\u00e1ch h\u00e0ng lu\u00f4n mong \u0111\u1ee3i nh\u1eefng tr\u1ea3i nghi\u1ec7m v\u01b0\u1ee3t tr\u1ed9i, c\u00e1 nh\u00e2n h\u00f3a v\u00e0 doanh nghi\u1ec7p c\u1ea7n t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m \u0111\u00f3 \u0111\u1ec3 sinh t\u1ed3n v\u00e0 ph\u00e1t tri\u1ec3n trong m\u00f4i tr\u01b0\u1eddng c\u1ea1nh tranh ng\u00e0y nay. V\u1edbi vi\u1ec7c \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7, t\u1ef1 \u0111\u1ed9ng h\u00f3a \u0111ang \u0111em \u0111\u1ebfn nhi\u1ec1u c\u01a1 h\u1ed9i cho doanh nghi\u1ec7p trong kinh doanh. B\u1eb1ng c\u00e1c c\u00f4ng c\u1ee5 v\u00e0 chi\u1ebfn l\u01b0\u1ee3c hi\u1ec7u qu\u1ea3, h\u00e3y n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a ng\u01b0\u1eddi d\u00f9ng t\u1ea1i m\u1ecdi \u0111i\u1ec3m ch\u1ea1m, bi\u1ebfn h\u1ecd tr\u1edf th\u00e0nh nh\u1eefng kh\u00e1ch h\u00e0ng trung th\u00e0nh.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

      Xem th\u00eam b\u00e0i vi\u1ebft: 8 Chi\u1ebfn Thu\u1eadt C\u00e1 Nh\u00e2n H\u00f3a Gi\u00fap Chi\u1ebfm Tr\u1ecdn Tr\u00e1i Tim Kh\u00e1ch H\u00e0ng (Ph\u1ea7n 1) Ti\u1ebfp n\u1ed1i ph\u1ea7n 1, b\u00e0i vi\u1ebft s\u1ebd ti\u1ebfp t\u1ee5c g\u1ee3i \u00fd 4 chi\u1ebfn thu\u1eadt c\u00e1 nh\u00e2n h\u00f3a gi\u00fap chi\u1ebfm tr\u1ecdn tr\u00e1i tim kh\u00e1ch h\u00e0ng ph\u1ea7n 2. 5. L\u1eafng nghe ti\u1ebfng n\u00f3i kh\u00e1ch h\u00e0ng t\u1ea1i t\u1eebng \u0111i\u1ec3m […]\n","protected":false},"author":1,"featured_media":12983,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[11],"tags":[224],"class_list":["post-12982","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trai-nghiem-khach-hang","tag-quan-ly-trai-nghiem-khach-hang"],"featured_image_url":"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2022\/03\/8-chien-thuat-ca-nhan-hoa-1.jpg","_links":{"self":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/12982"}],"collection":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/comments?post=12982"}],"version-history":[{"count":0,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/12982\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media\/12983"}],"wp:attachment":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media?parent=12982"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/categories?post=12982"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/tags?post=12982"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}