{"id":12871,"date":"2022-03-15T17:11:37","date_gmt":"2022-03-15T10:11:37","guid":{"rendered":"https:\/\/miraway-cetm.com\/?p=12871"},"modified":"2022-03-15T17:11:37","modified_gmt":"2022-03-15T10:11:37","slug":"cac-dang-khao-sat-dien-hinh-trong-kinh-doanh-phan-1","status":"publish","type":"post","link":"https:\/\/miraway.vn\/blog\/cac-dang-khao-sat-dien-hinh-trong-kinh-doanh-phan-1\/","title":{"rendered":"C\u00e1c D\u1ea1ng Kh\u1ea3o S\u00e1t \u0110i\u1ec3n H\u00ecnh Trong Kinh Doanh (Ph\u1ea7n 1)"},"content":{"rendered":"

Xem th\u00eam b\u00e0i vi\u1ebft: C\u00e1c d\u1ea1ng kh\u1ea3o s\u00e1t \u0111i\u1ec3n h\u00ecnh trong kinh doanh (Ph\u1ea7n 2)<\/a><\/p>\n

<\/p>\n

Th\u1ef1c hi\u1ec7n kh\u1ea3o s\u00e1t c\u00f3 th\u1ec3 gi\u00fap gi\u1ea3i quy\u1ebft r\u1ea5t nhi\u1ec1u c\u00e2u h\u1ecfi v\u00e0 th\u00e1ch th\u1ee9c trong kinh doanh, t\u1eeb vi\u1ec7c thi\u1ebft k\u1ebf m\u1ed9t s\u1ea3n ph\u1ea9m m\u1edbi \u0111\u1ebfn \u0111o l\u01b0\u1eddng m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, m\u1ee9c \u0111\u1ed9 g\u1eafn b\u00f3 c\u1ee7a nh\u00e2n vi\u00ean,…\u00a0<\/span><\/p>\n

B\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y s\u1ebd ch\u1ec9 ra t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c th\u1ef1c hi\u1ec7n kh\u1ea3o s\u00e1t v\u00e0 g\u1ee3i \u00fd c\u00e1c d\u1ea1ng kh\u1ea3o s\u00e1t \u0111i\u1ec3n h\u00ecnh s\u1eed d\u1ee5ng trong m\u1ed7i tr\u01b0\u1eddng h\u1ee3p.<\/span><\/p>\n

Kh\u1ea3o s\u00e1t kinh doanh l\u00e0 g\u00ec?<\/b><\/h2>\n

Kh\u1ea3o s\u00e1t kinh doanh l\u00e0 t\u1ea5t c\u1ea3 c\u00e1c kh\u1ea3o s\u00e1t \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong qu\u00e1 tr\u00ecnh kinh doanh c\u1ee7a doanh nghi\u1ec7p, v\u00ed d\u1ee5 nh\u01b0 c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t nh\u1eb1m h\u1ed7 tr\u1ee3 c\u00e1c m\u1ee5c ti\u00eau kinh doanh; ho\u1eb7c kh\u1ea3o s\u00e1t ph\u1ea3n \u00e1nh tr\u1ea1ng th\u00e1i c\u1ee7a m\u1ed9t b\u1ed9 ph\u1eadn trong c\u00f4ng ty, t\u1eeb \u0111\u00f3 h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p c\u1ea3i thi\u1ec7n c\u00e1ch v\u1eadn h\u00e0nh ho\u1eb7c ph\u00e1t tri\u1ec3n chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a m\u00ecnh.<\/span><\/p>\n

\"\"<\/p>\n

C\u00e1c lo\u1ea1i kh\u1ea3o s\u00e1t kinh doanh<\/b><\/h2>\n

Cho d\u00f9 l\u00e0 doanh nghi\u1ec7p l\u1edbn \u0111a qu\u1ed1c gia hay doanh nghi\u1ec7p nh\u1ecf m\u1edbi th\u00e0nh l\u1eadp, kh\u1ea3o s\u00e1t l\u00e0 ph\u01b0\u01a1ng ph\u00e1p hi\u1ec7u qu\u1ea3 v\u1ec1 chi ph\u00ed v\u00e0 d\u1ec5 ti\u1ebfp c\u1eadn \u0111\u1ec3 c\u00f3 thu th\u1eadp \u0111\u01b0\u1ee3c th\u00f4ng tin chi ti\u1ebft quan tr\u1ecdng h\u1ed7 tr\u1ee3 qu\u00e1 tr\u00ecnh ph\u00e1t tri\u1ec3n c\u1ee7a doanh nghi\u1ec7p.<\/span><\/p>\n

1. Kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng<\/b><\/h3>\n

Kh\u1ea3o s\u00e1t nh\u1eb1m m\u1ee5c \u0111\u00edch t\u00ecm hi\u1ec3u suy ngh\u0129 v\u00e0 c\u1ea3m nh\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 tr\u1ea3i nghi\u1ec7m v\u1edbi doanh nghi\u1ec7p, \u0111\u1ed3ng th\u1eddi t\u00ecm hi\u1ec3u v\u1ec1 nh\u1eefng k\u1ef3 v\u1ecdng v\u00e0 nhu c\u1ea7u c\u1ee7a h\u1ecd. Kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng<\/a> c\u1ea7n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n li\u00ean t\u1ee5c v\u00e0 xuy\u00ean su\u1ed1t gi\u00fap doanh nghi\u1ec7p lu\u00f4n c\u1eadp nh\u1eadt th\u1ecb tr\u01b0\u1eddng v\u00e0 \u0111\u01b0a ra nh\u1eefng quy\u1ebft \u0111\u1ecbnh kinh doanh ch\u00ednh k\u1ecbp th\u1eddi, ch\u00ednh x\u00e1c.<\/span><\/p>\n

1.1 CSAT<\/strong><\/h4>\n

CSAT l\u00e0 vi\u1ebft t\u1eaft c\u1ee7a Customer Satisfaction \u2013 ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng. Ch\u1ec9 s\u1ed1 CSAT th\u1ec3 hi\u1ec7n c\u1ea3m nh\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi m\u1ed9t s\u1ed1 kh\u00eda c\u1ea1nh c\u1ee7a doanh nghi\u1ec7p. CSAT th\u01b0\u1eddng \u0111\u01b0\u1ee3c \u0111o b\u1eb1ng nh\u1eefng c\u00e2u h\u1ecfi ng\u1eafn v\u00e0 th\u01b0\u1eddng \u0111\u01b0\u1ee3c \u0111\u1eb7t \u1edf cu\u1ed1i b\u1ea3ng kh\u1ea3o s\u00e1t \u0111\u1ec3 thu th\u1eadp ph\u1ea3n h\u1ed3i v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi doanh nghi\u1ec7p. B\u1ea1n c\u00f3 th\u1ec3 ch\u1ea1y kh\u1ea3o s\u00e1t CSAT v\u1ec1 m\u1ed9t s\u1ed1 th\u1ee9 c\u1ee5 th\u1ec3, ch\u1eb3ng h\u1ea1n nh\u01b0 tr\u1ea3i nghi\u1ec7m mua h\u00e0ng ho\u1eb7c gh\u00e9 qua c\u1eeda h\u00e0ng ho\u1eb7c s\u1eed d\u1ee5ng n\u00f3 nh\u01b0 m\u1ed9t th\u01b0\u1edbc \u0111o chung v\u1ec1 c\u1ea3m nh\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 doanh nghi\u1ec7p. \u0110\u00e2y l\u00e0 ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ph\u1ed5 bi\u1ebfn nh\u1ea5t hi\u1ec7n nay.<\/span><\/p>\n

1. 2 NPS<\/strong><\/h4>\n

NPS l\u00e0 ch\u1ec9 s\u1ed1 cho bi\u1ebft m\u1ee9c \u0111\u1ed9 s\u1eb5n s\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng khi gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 doanh nghi\u1ec7p v\u1edbi ng\u01b0\u1eddi kh\u00e1c. Nh\u01b0 CSAT, ch\u1ec9 s\u1ed1 NPS c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ch\u1ea1y trong c\u00e1c ng\u1eef c\u1ea3nh kh\u00e1c nhau v\u1edbi h\u1ea7u h\u1ebft l\u0129nh v\u1ef1c kinh doanh. Ngo\u00e0i ra, ch\u1ec9 s\u1ed1 NPS c\u00f2n d\u00f9ng \u0111\u1ec3 kh\u1ea3o s\u00e1t m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng v\u00e0 s\u1ef1 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 v\u00e0 gi\u00e1n ti\u1ebfp ph\u1ea3n \u1ea3nh kh\u1ea3 n\u0103ng t\u0103ng tr\u01b0\u1edfng c\u1ee7a doanh nghi\u1ec7p.<\/span><\/p>\n

1.3 Kh\u1ea3o s\u00e1t v\u1ec1 ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng<\/strong><\/h4>\n

M\u1ed7i doanh nghi\u1ec7p s\u1ee1 h\u1eefu m\u1ed9t c\u01a1 s\u1edf d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng v\u1edbi nhi\u1ec1u ph\u00e2n kh\u00fac kh\u00e1c nhau, v\u1edbi nhu c\u1ea7u v\u00e0 m\u1ee9c \u0111\u1ed9 \u01b0u ti\u00ean kh\u00e1c nhau. Ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p x\u00e1c \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb ph\u00f9 h\u1ee3p \u0111\u1ec3 ti\u1ebfp c\u1eadn t\u1eebng nh\u00f3m kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau. C\u00e1c ch\u01b0\u01a1ng tr\u00ecnh kh\u1ea3o s\u00e1t l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 hi\u1ec7u qu\u1ea3 \u0111\u1ec3 t\u00ecm hi\u1ec3u kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n l\u00e0 ai v\u00e0 h\u1ecd thu\u1ed9c ph\u00e2n kh\u00fac n\u00e0o.<\/span><\/p>\n

1.4 Kh\u1ea3o s\u00e1t v\u1ec1 s\u1ef1 ki\u1ec7n<\/strong><\/h4>\n

Kh\u1ea3o s\u00e1t gi\u00fap doanh nghi\u1ec7p \u0111\u00e1nh gi\u00e1 gi\u00e1 tr\u1ecb v\u00e0 ROI c\u1ee7a s\u1ef1 ki\u1ec7n. T\u1eeb \u0111\u00f3, r\u00fat kinh nghi\u1ec7m trong vi\u1ec7c l\u1eadp k\u1ebf ho\u1ea1ch v\u00e0 t\u1ed5 ch\u1ee9c \u0111\u1ec3 c\u00e1c s\u1ef1 ki\u1ec7n trong t\u01b0\u01a1ng lai di\u1ec5n ra th\u00e0nh c\u00f4ng h\u01a1n.<\/span><\/p>\n

1.5 Kh\u1ea3o s\u00e1t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/strong><\/h4>\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t ph\u1ea7n r\u1ea5t quan tr\u1ecdng c\u1ee7a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. Kh\u00e1ch h\u00e0ng t\u01b0\u01a1ng t\u00e1c v\u1edbi doanh nghi\u1ec7p th\u00f4ng qua nhi\u1ec1u k\u00eanh kh\u00e1c nhau, bao g\u1ed3m c\u1ea3 online v\u00e0 offline: li\u00ean h\u1ec7 v\u1edbi trung t\u00e2m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, t\u01b0\u01a1ng t\u00e1c v\u1edbi nh\u00e2n vi\u00ean t\u1ea1i c\u1eeda h\u00e0ng, li\u00ean h\u1ec7 th\u00f4ng qua c\u00e1c n\u1ec1n t\u1ea3ng m\u1ea1ng x\u00e3 h\u1ed9i,\u2026Thu th\u1eadp to\u00e0n b\u1ed9 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ea1i m\u1ecdi \u0111i\u1ec3m ch\u1ea1m v\u00e0 th\u1ef1c hi\u1ec7n vi\u1ec7c ph\u00e2n t\u00edch s\u1ebd mang l\u1ea1i gi\u00e1 tr\u1ecb r\u1ea5t l\u1edbn cho chi\u1ebfn l\u01b0\u1ee3c ph\u00e1t tri\u1ec3n c\u1ee7a doanh nghi\u1ec7p.<\/span><\/p>\n

2. Kh\u1ea3o s\u00e1t nh\u00e2n vi\u00ean<\/b><\/h3>\n

C\u00e1c doanh nghi\u1ec7p ng\u00e0y c\u00e0ng nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c r\u1eb1ng tr\u1ea3i nghi\u1ec7m c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed9t doanh nghi\u1ec7p th\u00e0nh c\u00f4ng. Tr\u1ea3i nghi\u1ec7m c\u1ee7a nh\u00e2n vi\u00ean \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn r\u1ea5t nhi\u1ec1u kh\u00eda c\u1ea1nh, t\u1eeb vi\u1ec7c gi\u1eef ch\u00e2n nh\u00e2n vi\u00ean \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p. Th\u01b0\u1eddng xuy\u00ean th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t nh\u00e2n vi\u00ean s\u1ebd h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p lu\u00f4n n\u1eafm b\u1eaft c\u00e1c v\u1ea5n \u0111\u1ec1 hi\u1ec7n t\u1ea1i v\u00e0 k\u1ecbp th\u1eddi th\u1ef1c hi\u1ec7n c\u00e1c thay \u0111\u1ed5i c\u1ea7n thi\u1ebft.<\/span><\/p>\n

2.1 Kh\u1ea3o s\u00e1t m\u1ee9c \u0111\u1ed9 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean<\/strong><\/h4>\n

Kh\u1ea3o s\u00e1t gi\u00fap \u0111o l\u01b0\u1eddng s\u1ef1 k\u1ebft n\u1ed1i c\u1ee7a nh\u00e2n vi\u00ean v\u1edbi n\u01a1i l\u00e0m vi\u1ec7c. N\u00f3 bao g\u1ed3m \u00fd th\u1ee9c v\u1ec1 \u0111\u1ed9ng l\u1ef1c trong vi\u1ec7c, m\u1ee9c \u0111\u1ed9 ph\u00f9 h\u1ee3p c\u1ee7a b\u1ea3n th\u00e2n v\u1edbi c\u00e1c gi\u00e1 tr\u1ecb c\u1ee7a c\u00f4ng ty v\u00e0 s\u1ef1 \u1ee7ng h\u1ed9 c\u1ee7a h\u1ecd \u0111\u1ed1i v\u1edbi l\u00e3nh \u0111\u1ea1o c\u1ea5p cao,\u2026<\/span><\/p>\n

V\u1edbi Miraway<\/a> Omni-channel VOC, doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u0111\u00ednh k\u00e8m tr\u1ef1c ti\u1ebfp c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t v\u1ec1 m\u1ee9c \u0111\u1ed9 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean v\u00e0o b\u1ea3n tin h\u00e0ng tu\u1ea7n, gi\u1eef cho ph\u1ea3n h\u1ed3i \u0111\u01a1n gi\u1ea3n, d\u1ec5 hi\u1ec3u v\u00e0 li\u00ean t\u1ee5c th\u1ef1c hi\u1ec7n. Nh\u00e2n vi\u00ean ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 ho\u00e0n th\u00e0nh c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t ch\u1ec9 v\u1edbi m\u1ed9t c\u00fa nh\u1ea5p chu\u1ed9t, khuy\u1ebfn kh\u00edch h\u1ecd th\u1ef1c hi\u1ec7n vi\u1ec7c kh\u1ea3o s\u00e1t.<\/span><\/p>\n

2.2 Kh\u1ea3o s\u00e1t v\u1ec1 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean<\/strong><\/h4>\n

V\u1edbi kh\u1ea3o s\u00e1t v\u1ec1 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng, nh\u00e0 tuy\u1ec3n d\u1ee5ng c\u00f3 th\u1ec3 thu th\u1eadp th\u00f4ng tin chi ti\u1ebft v\u1ec1 m\u1ee9c \u0111\u1ed9 h\u1ea1nh ph\u00fac c\u1ee7a nh\u00e2n vi\u00ean v\u1edbi c\u00e1c kh\u00eda c\u1ea1nh c\u1ee5 th\u1ec3 v\u1ec1 c\u00f4ng vi\u1ec7c v\u00e0 c\u00f4ng ty. \u0110\u00e1ng ch\u00fa \u00fd nh\u1ea5t, b\u00e0i kh\u1ea3o s\u00e1t thu th\u1eadp \u00fd ki\u1ebfn v\u1ec1 l\u01b0\u01a1ng th\u01b0\u1edfng v\u00e0 ph\u00fac l\u1ee3i, kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c, l\u1ecbch tr\u00ecnh, ch\u00ednh s\u00e1ch c\u1ee7a c\u00f4ng ty,\u2026<\/span><\/p>\n

Nh\u1eefng cu\u1ed9c kh\u1ea3o s\u00e1t n\u00e0y r\u1ea5t h\u1eefu \u00edch trong vi\u1ec7c l\u1eadp k\u1ebf ho\u1ea1ch thay \u0111\u1ed5i m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c c\u1ee7a doanh nghi\u1ec7p, \u0111i\u1ec1u ch\u1ec9nh ch\u00ednh s\u00e1ch ph\u00fac l\u1ee3i v\u00e0 c\u1ea3i thi\u1ec7n \u0111i\u1ec1u ki\u1ec7n l\u00e0m vi\u1ec7c.<\/span><\/p>\n

\u0110\u00f4i khi nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 c\u1ea3m th\u1ea5y kh\u00f4ng h\u00e0i l\u00f2ng v\u1edbi l\u00e3nh \u0111\u1ea1o. Ch\u00ednh v\u00ec v\u1eady, h\u00e3y \u0111\u1ea3m b\u1ea3o c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t l\u00e0 \u1ea9n danh. V\u1edbi Miraway Omni-chanenel VOC, nh\u00e0 tuy\u1ec3n d\u1ee5ng c\u00f3 th\u1ec3 cung c\u1ea5p cho nh\u00e2n vi\u00ean t\u00f9y ch\u1ecdn \u0111\u1ec3 m\u1edf r\u1ed9ng c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi c\u00f3 \/ kh\u00f4ng ho\u1eb7c theo thang \u0111i\u1ec3m v\u1edbi c\u00e1c ph\u1ea3n h\u1ed3i \u1ea9n danh.\u00a0<\/span><\/p>\n

2.3 Kh\u1ea3o s\u00e1t hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean<\/strong><\/h4>\n

N\u1ebfu nh\u00e0 qu\u1ea3n l\u00fd mu\u1ed1n t\u00ecm hi\u1ec3u v\u1ec1 \u0111i\u1ec3m m\u1ea1nh v\u00e0 \u0111i\u1ec3m y\u1ebfu c\u1ee7a c\u1ea5p d\u01b0\u1edbi, th\u00ec c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t v\u1ec1 hi\u1ec7u su\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 c\u00f4ng c\u1ee5 ph\u00f9 h\u1ee3p. Lo\u1ea1i kh\u1ea3o s\u00e1t n\u00e0y cho ph\u00e9p x\u00e1c \u0111\u1ecbnh nh\u1eefng l\u1ed7 h\u1ed5ng v\u00e0 c\u01a1 h\u1ed9i trong qu\u1ea3n l\u00fd, \u0111\u00e0o t\u1ea1o,\u2026<\/span><\/p>\n

C\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t v\u1ec1 hi\u1ec7u su\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean th\u01b0\u1eddng di\u1ec5n ra d\u01b0\u1edbi h\u00ecnh th\u1ee9c t\u1ef1 \u0111\u00e1nh gi\u00e1. Ch\u00fang \u0111\u1eb7c bi\u1ec7t h\u1eefu \u00edch khi ng\u01b0\u1eddi qu\u1ea3n l\u00fd nh\u1eadn th\u1ea5y \u0111ang s\u1ef1 thay \u0111\u1ed5i trong hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a c\u1ea5p d\u01b0\u1edbi.<\/span><\/p>\n

2.4 Kh\u1ea3o s\u00e1t thu th\u1eadp \u0111\u1ec1 xu\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean<\/strong><\/h4>\n

Ch\u1ee7 \u0111\u1ed9ng th\u1eadp \u0111\u1ec1 xu\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean gi\u00fap doanh nghi\u1ec7p x\u00e2y d\u1ef1ng k\u1ebft n\u1ed1i b\u1ec1n ch\u1eb7t v\u1edbi nh\u00e2n vi\u00ean, gi\u1eef ch\u00e2n nh\u00e2n vi\u00ean gi\u1ecfi v\u00e0 thu h\u00fat ng\u01b0\u1eddi t\u00e0i. Ch\u1ee7 \u0111\u1ed9ng l\u1eafng nghe nh\u00e2n vi\u00ean s\u1ebd ch\u1ec9 ra nh\u1eefng m\u1eb7t doanh nghi\u1ec7p c\u1ea7n s\u1eeda \u0111\u1ed5i v\u00e0 ph\u01b0\u01a1ng h\u01b0\u1edbng s\u1eeda \u0111\u1ed5i \u0111\u1ec3 t\u1ea1o n\u00ean m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c l\u00fd t\u01b0\u1edfng, x\u00e2y d\u1ef1ng k\u1ebft n\u1ed1i b\u1ec1n ch\u1eb7t v\u1edbi nh\u00e2n vi\u00ean, gi\u1eef ch\u00e2n nh\u00e2n vi\u00ean gi\u1ecfi, v\u00e0 thu h\u00fat ng\u01b0\u1eddi t\u00e0i, c\u0169ng nh\u01b0 gi\u00fap ng\u01b0\u1eddi \u0111i\u1ec1u h\u00e0nh \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh li\u00ean quan \u0111\u1ebfn doanh nghi\u1ec7p.<\/span><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Xem th\u00eam b\u00e0i vi\u1ebft: C\u00e1c d\u1ea1ng kh\u1ea3o s\u00e1t \u0111i\u1ec3n h\u00ecnh trong kinh doanh (Ph\u1ea7n 2)<\/p>\n","protected":false},"author":1,"featured_media":12873,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[167],"tags":[205],"class_list":["post-12871","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-he-thong-khao-sat-va-phan-hoi","tag-khao-sat-va-phan-hoi"],"featured_image_url":"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2022\/03\/cac-dang-khao-sat-trong-kinh-doanh-1.jpg","_links":{"self":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/12871"}],"collection":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/comments?post=12871"}],"version-history":[{"count":0,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/12871\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media\/12873"}],"wp:attachment":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media?parent=12871"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/categories?post=12871"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/tags?post=12871"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}