{"id":11917,"date":"2021-10-18T19:35:28","date_gmt":"2021-10-18T12:35:28","guid":{"rendered":"https:\/\/miraway-cetm.com\/?p=11917"},"modified":"2021-10-18T19:35:28","modified_gmt":"2021-10-18T12:35:28","slug":"self-service-kiosk-thay-doi-hanh-vi-nguoi-dung-nhu-the-nao","status":"publish","type":"post","link":"https:\/\/miraway.vn\/blog\/self-service-kiosk-thay-doi-hanh-vi-nguoi-dung-nhu-the-nao\/","title":{"rendered":"Self Service Kiosk Thay \u0110\u1ed5i H\u00e0nh Vi Ng\u01b0\u1eddi D\u00f9ng Nh\u01b0 Th\u1ebf N\u00e0o?"},"content":{"rendered":"

Gi\u1ea3i ph\u00e1p t\u1ef1 ph\u1ee5c v\u1ee5 cho ph\u00e9p doanh nghi\u1ec7p h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1ef1 th\u1ef1c hi\u1ec7n c\u00e1c giao d\u1ecbch th\u00f4ng qua kiosk offline ho\u1eb7c c\u00e1c \u1ee9ng d\u1ee5ng tr\u00ean thi\u1ebft b\u1ecb di \u0111\u1ed9ng. V\u00ec v\u1eady, Self service \u0111\u00e3 lo\u1ea1i b\u1ecf nh\u1eefng nghi\u1ec7p v\u1ee5 \u0111\u01a1n gi\u1ea3n tr\u01b0\u1edbc \u0111\u00e2y \u0111\u1ed3ng th\u1eddi cho ph\u00e9p doanh nghi\u1ec7p cung c\u1ea5p d\u1ecbch v\u1ee5 t\u1edbi kh\u00e1ch h\u00e0ng 24\/7.<\/p>\n

\"\"<\/p>\n

Self Service – X\u00e1c \u0111\u1ecbnh l\u1ea1i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/strong><\/h2>\n

Gi\u1ea3i ph\u00e1p t\u1ef1 ph\u1ee5c v\u1ee5 cho ph\u00e9p c\u00e1c doanh nghi\u1ec7p t\u1eeb nhi\u1ec1u ng\u00e0nh ngh\u1ec1 kh\u00e1c nhau \u0111a d\u1ea1ng h\u00f3a k\u00eanh d\u1ecbch v\u1ee5 v\u00e0 mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m t\u1ed1t h\u01a1n cho ng\u01b0\u1eddi d\u00f9ng, t\u1ed1i \u0111a h\u00f3a s\u1ef1 ti\u1ec7n l\u1ee3i v\u00e0 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch.<\/p>\n

H\u00e3y c\u00f9ng xem x\u00e9t self serivce \u0111\u00e3 \u1ea3nh h\u01b0\u1edfng v\u00e0 x\u00e1c \u0111\u1ecbnh l\u1ea1i nh\u1eadn th\u1ee9c c\u1ee7a kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o nh\u00e9.<\/p>\n

T\u0103ng Gi\u00e1 tr\u1ecb \u0111\u01a1n h\u00e0ng trung b\u00ecnh- AOV.<\/strong><\/h3>\n

Nhi\u1ec1u doanh nghi\u1ec7p \u0111\u00e3 nh\u1eadn ra xu h\u01b0\u1edbng gi\u1eefa vi\u1ec7c t\u0103ng gi\u00e1 tr\u1ecb \u0111\u01a1n h\u00e0ng trung b\u00ecnh AOV l\u00e0 k\u1ebft qu\u1ea3 c\u1ee7a vi\u1ec7c \u1ee9ng d\u1ee5ng gi\u1ea3i ph\u00e1p t\u1ef1 ph\u1ee5c v\u1ee5. \u0110i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 khi th\u1ef1c hi\u1ec7n m\u1ed9t giao d\u1ecbch th\u00f4ng qua h\u1ec7 th\u1ed1ng t\u1ef1 ph\u1ee5c v\u1ee5, kh\u00e1ch h\u00e0ng s\u1ebd c\u00f3 xu h\u01b0\u1edbng chi ti\u00eau nhi\u1ec1u h\u01a1n so v\u1edbi c\u00e1c k\u00eanh truy\u1ec1n th\u1ed1ng tr\u01b0\u1edbc \u0111\u00e2y.<\/p>\n

McDonald’s b\u00e1o c\u00e1o r\u1eb1ng kh\u00e1ch h\u00e0ng \u0111\u00e3 chi trung b\u00ecnh th\u00eam 1 USD khi s\u1eed d\u1ee5ng c\u00e1c kiosk t\u1ef1 ph\u1ee5c v\u1ee5, t\u1ee9c l\u00e0 AOV \u0111\u00e3 t\u0103ng 30%.<\/p>\n

Gi\u1ea3m t\u1ef7 l\u1ec7 m\u1eafc l\u1ed7i t\u1eeb ph\u00eda con ng\u01b0\u1eddi.<\/strong><\/h3>\n

Kiosk t\u1ef1 ph\u1ee5c v\u1ee5 c\u00f3 th\u1ec3 gi\u1ea3m t\u1ef7 l\u1ec7 m\u1eafc sai s\u00f3t t\u1eeb ph\u00eda con ng\u01b0\u1eddi nh\u1edd \u0111\u01b0\u1ee3c l\u1eadp tr\u00ecnh s\u1eb5n. Nh\u00e2n vi\u00ean ph\u1ee5c v\u1ee5 th\u01b0\u1eddng \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o \u0111\u1ec3 b\u00e1n th\u00eam, b\u00e1n ch\u00e9o b\u1eb1ng c\u00e1ch gi\u1edbi thi\u1ec7u c\u00e1c h\u00e0ng h\u00f3a, d\u1ecbch v\u1ee5 khi t\u01b0 v\u1ea5n cho kh\u00e1ch h\u00e0ng.<\/p>\n

Tuy nhi\u00ean, nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 qu\u00ean v\u00e0 th\u01b0\u1eddng kh\u00f4ng \u0111\u01b0a ra g\u1ee3i \u00fd k\u1ecbp th\u1eddi. Kiosk t\u1ef1 ph\u1ee5c v\u1ee5<\/a> \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp \u0111\u1ec3 s\u1eb5n s\u00e0ng hi\u1ec7n th\u1ecb c\u00e1c \u01b0u \u0111\u00e3i \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a cho t\u1eebng kh\u00e1ch h\u00e0ng d\u1ef1a tr\u00ean l\u1ecbch s\u1eed mua s\u1eafm c\u1ee7a h\u1ecd. \u0110i\u1ec1u n\u00e0y s\u1ebd l\u00e0m th\u00fac \u0111\u1ea9y doanh thu b\u00e1n h\u00e0ng.<\/p>\n

Thay \u0111\u1ed5i th\u1ecb ph\u1ea7n.<\/strong><\/h3>\n

Kh\u00e1ch h\u00e0ng ng\u00e0y nay mong \u0111\u1ee3i m\u1ed9t tr\u1ea3i nghi\u1ec7m \u0111a k\u00eanh li\u1ec1n m\u1ea1ch. N\u1ebfu doanh nghi\u1ec7p kh\u00f4ng cung c\u1ea5p cho kh\u00e1ch h\u00e0ng tr\u1ea3i nghi\u1ec7m nh\u01b0 v\u1eady, c\u00f3 kh\u1ea3 n\u0103ng h\u1ecd s\u1ebd nhanh ch\u00f3ng t\u00ecm ki\u1ebfm m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u kh\u00e1c \u0111\u1ec3 thay th\u1ebf. Kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n mu\u1ed1n s\u1ef1 ti\u1ec7n l\u1ee3i v\u00e0 nhanh ch\u00f3ng. Th\u1eddi gian ch\u1edd gi\u1ea3m 7 gi\u00e2y c\u00f3 th\u1ec3 l\u00e0m t\u0103ng 2% th\u1ecb ph\u1ea7n c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

\u0110\u1ed5i m\u1edbi \u0111\u1ec3 c\u1ea1nh tranh ho\u1eb7c b\u1ecb \u0111\u00e0o th\u1ea3i.<\/strong><\/h2>\n
H\u00e0nh vi c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng \u0111ang thay \u0111\u1ed5i theo th\u1eddi gian. Ng\u00e0y c\u00e0ng c\u00f3 nhi\u1ec1u kh\u00e1ch h\u00e0ng tr\u1ebb \u1ee7ng h\u1ed9 vi\u1ec7c s\u1eed d\u1ee5ng c\u00e1c gi\u1ea3i ph\u00e1p t\u1ef1 ph\u1ee5c v\u1ee5 h\u01a1n.<\/div>\n
Ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u0169ng mong \u0111\u1ee3i nhi\u1ec1u v\u00e0o nh\u1eefng tr\u1ea3i nghi\u1ec7m \u0111a k\u00eanh li\u1ec1n m\u1ea1ch. H\u1ecd hy v\u1ecdng doanh nghi\u1ec7p c\u00f3 th\u1ec3 hi\u1ec7n di\u1ec7n \u1edf n\u01a1i h\u1ecd \u0111ang c\u1ea7n, n\u1ebfu b\u1ea1n kh\u00f4ng th\u1ec3 cung c\u1ea5p \u0111\u01b0\u1ee3c \u0111i\u1ec1u \u0111\u00f3, kh\u00e1ch h\u00e0ng s\u1ebd t\u00ecm c\u00e1c d\u1ecbch v\u1ee5 kh\u00e1c thay th\u1ebf. Vi\u1ec7c tri\u1ec3n khai gi\u1ea3i ph\u00e1p self service v\u00e0 chi\u1ebfn l\u01b0\u1ee3c \u0111a k\u00eanh l\u00e0 nh\u1eefng g\u00ec mang l\u1ea1i cho c\u00e1c doanh nghi\u1ec7p l\u1ee3i th\u1ebf c\u1ea1nh tranh trong m\u00f4i tr\u01b0\u1eddng kinh doanh ng\u00e0y c\u00e0ng kh\u1ed1c li\u1ec7t nh\u01b0 hi\u1ec7n nay.<\/div>\n
<\/div>\n","protected":false},"excerpt":{"rendered":"

Gi\u1ea3i ph\u00e1p t\u1ef1 ph\u1ee5c v\u1ee5 cho ph\u00e9p doanh nghi\u1ec7p h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1ef1 th\u1ef1c hi\u1ec7n c\u00e1c giao d\u1ecbch th\u00f4ng qua kiosk offline ho\u1eb7c c\u00e1c \u1ee9ng d\u1ee5ng tr\u00ean thi\u1ebft b\u1ecb di \u0111\u1ed9ng. V\u00ec v\u1eady, Self service \u0111\u00e3 lo\u1ea1i b\u1ecf nh\u1eefng nghi\u1ec7p v\u1ee5 \u0111\u01a1n gi\u1ea3n tr\u01b0\u1edbc \u0111\u00e2y \u0111\u1ed3ng th\u1eddi cho ph\u00e9p doanh nghi\u1ec7p cung c\u1ea5p d\u1ecbch […]\n","protected":false},"author":1,"featured_media":11949,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[160],"tags":[208,228],"class_list":["post-11917","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kiosk-tu-phuc-vu","tag-kiosk-tu-phuc-vu","tag-self-service-kiosk"],"featured_image_url":"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2021\/10\/self-service-kiosk-thay-doi-hanh-vi-nguoi-dung-nhu-nao-1-1.jpg","_links":{"self":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/11917"}],"collection":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/comments?post=11917"}],"version-history":[{"count":0,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/11917\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media\/11949"}],"wp:attachment":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media?parent=11917"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/categories?post=11917"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/tags?post=11917"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}