{"id":11281,"date":"2021-08-21T17:31:45","date_gmt":"2021-08-21T10:31:45","guid":{"rendered":"https:\/\/miraway-cetm.com\/?p=11281"},"modified":"2021-08-21T17:31:45","modified_gmt":"2021-08-21T10:31:45","slug":"lam-the-nao-de-tang-luong-khach-hang-dat-cho-truc-tuyen","status":"publish","type":"post","link":"https:\/\/miraway.vn\/blog\/lam-the-nao-de-tang-luong-khach-hang-dat-cho-truc-tuyen\/","title":{"rendered":"L\u00e0m Th\u1ebf N\u00e0o \u0110\u1ec3 T\u0103ng L\u01b0\u1ee3ng Kh\u00e1ch H\u00e0ng \u0110\u1eb7t Ch\u1ed7 Tr\u1ef1c Tuy\u1ebfn?"},"content":{"rendered":"

Do t\u00ecnh h\u00ecnh d\u1ecbch b\u1ec7nh v\u1eabn di\u1ec5n bi\u1ebfn h\u1ebft s\u1ee9c ph\u1ee9c t\u1ea1p n\u00ean nhi\u1ec1u doanh nghi\u1ec7p \u0111ang \u01b0u ti\u00ean vi\u1ec7c t\u0103ng s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch \u0111\u1eb7t l\u1ecbch tr\u1ef1c tuy\u1ebfn v\u00e0 c\u1ed1 g\u1eafng gi\u1ea3m t\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng v\u00e3ng lai. Xu h\u01b0\u1edbng n\u00e0y d\u1ef1 ki\u1ebfn s\u1ebd ph\u1ed5 bi\u1ebfn h\u01a1n trong t\u01b0\u01a1ng lai k\u1ec3 c\u1ea3 sau khi d\u1ecbch b\u1ec7nh qua \u0111i. H\u00e3y c\u00f9ng Miraway xem x\u00e9t nh\u1eefng l\u1ee3i \u00edch ch\u00ednh c\u1ee7a vi\u1ec7c \u0111\u1eb7t ch\u1ed7 tr\u1ef1c tuy\u1ebfn nh\u00e9.<\/p>\n

L\u1ee3i \u00edch c\u1ee7a vi\u1ec7c \u0111\u1eb7t ch\u1ed7 tr\u1ef1c tuy\u1ebfn<\/strong><\/h2>\n

Ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c \u0111\u1ed3ng \u0111\u1ec1u.<\/strong><\/h3>\n

B\u1ea1n c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng qu\u1ea3n l\u00fd \u0111\u01b0\u1ee3c s\u1ed1 kh\u00e1ch h\u00e0ng v\u00e3ng lai n\u1ebfu ch\u1ec9 c\u00f3 v\u00e0i l\u01b0\u1ee3t gh\u00e9 th\u0103m m\u1ed7i ng\u00e0y. Nh\u01b0ng khi s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng \u0111\u1ebfn chi nhanh t\u0103ng \u0111\u1ed9t bi\u1ebfn th\u00ec vi\u1ec7c ki\u1ec3m so\u00e1t l\u01b0u l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng ra v\u00e0o theo t\u1eebng khung th\u1eddi gian s\u1ebd kh\u00f3 kh\u0103n h\u01a1n nhi\u1ec1u. Trong gi\u1edd cao \u0111i\u1ec3m n\u1ebfu c\u00f3 qu\u00e1 nhi\u1ec1u kh\u00e1ch h\u00e0ng ph\u1ea3i ng\u1ed3i \u0111\u1ee3i s\u1ebd khi\u1ebfn tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd v\u1edbi th\u01b0\u01a1ng hi\u1ec7u b\u1ecb gi\u1ea3m xu\u1ed1ng, \u0111\u1ed3ng th\u1eddi g\u00e2y ra c\u0103ng th\u1eb3ng cho \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean.<\/p>\n

\"\"<\/p>\n

B\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng h\u1ec7 th\u1ed1ng \u0111\u1eb7t l\u1ecbch, b\u1ea1n c\u00f3 th\u1ec3 ph\u00e2n b\u1ed5 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng theo th\u1eddi gian v\u00e0 c\u1eeda h\u00e0ng, chi nh\u00e1nh tr\u00e1nh vi\u1ec7c t\u1eadp trung qu\u00e1 \u0111\u00f4ng kh\u00e1ch h\u00e0ng v\u00e0o gi\u1edd cao \u0111i\u1ec3m.<\/p>\n

Gi\u1ea3m th\u1eddi gian ch\u1edd.<\/strong><\/h3>\n

Th\u1eddi gian ch\u1edd b\u1ecb \u1ea3nh h\u01b0\u1edfng b\u1edfi s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng \u0111\u1ebfn c\u1eeda h\u00e0ng\/chi nh\u00e1nh v\u00e0 s\u1ed1 l\u01b0\u1ee3ng nh\u00e2n vi\u00ean ph\u1ee5c v\u1ee5. V\u00ec v\u1eady, s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng \u0111\u1ebfn l\u1ea5y s\u1ed1 tr\u1ef1c ti\u1ebfp t\u0103ng cao c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn th\u1eddi gian ch\u1edd c\u1ee7a kh\u00e1ch s\u1ebd l\u00e2u h\u01a1n.<\/p>\n

B\u1ea1n c\u00e0ng c\u00f3 nhi\u1ec1u cu\u1ed9c h\u1eb9n \u0111\u1eb7t tr\u01b0\u1edbc, s\u1ebd c\u00e0ng \u00edt ng\u01b0\u1eddi trong s\u1ea3nh \u0111\u1ee3i. Khi kh\u00e1ch \u0111\u1ebfn \u0111\u00fang gi\u1edd h\u1eb9n th\u00ec th\u1eddi gian ch\u1edd trung b\u00ecnh s\u1ebd \u0111\u01b0\u1ee3c gi\u1ea3m xu\u1ed1ng. \u0110i\u1ec1u n\u00e0y c\u00f3 t\u00e1c \u0111\u1ed9ng l\u1edbn \u0111\u1ebfn vi\u1ec7c c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/p>\n

X\u1ebfp h\u00e0ng an to\u00e0n.<\/strong><\/h3>\n

H\u1ec7 th\u1ed1ng \u0111\u1eb7t l\u1ecbch s\u1ebd gi\u00fap gi\u1ea3m s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng ph\u1ea3i ng\u1ed3i ch\u1edd trong s\u1ea3nh \u0111\u1ee3i, r\u00fat ng\u1eafn th\u1eddi gian giao d\u1ecbch t\u1eeb \u0111\u00f3 gi\u1ea3m nguy c\u01a1 l\u00e2y nhi\u1ec5m d\u1ecbch b\u1ec7nh.<\/p>\n

L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 t\u0103ng s\u1ed1 l\u01b0\u1ee3ng \u0111\u1eb7t ch\u1ed7 tr\u1ef1c tuy\u1ebfn.<\/strong><\/h2>\n

H\u1ec7 th\u1ed1ng \u0111\u1eb7t l\u1ecbch & x\u1ebfp h\u00e0ng c\u00f3 th\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng \u0111\u1eb7t l\u1ecbch h\u1eb9n d\u1ec5 d\u00e0ng, cung c\u1ea5p cho nh\u00e2n vi\u00ean c\u00e1c th\u00f4ng tin v\u1ec1 kh\u00e1ch h\u00e0ng v\u00e0 d\u1ecbch v\u1ee5 h\u1ecd mu\u1ed1n th\u1ef1c hi\u1ec7n.<\/p>\n

G\u1eedi x\u00e1c nh\u1eadn v\u00e0 th\u00f4ng tin c\u1ee7a l\u1ecbch h\u1eb9n.<\/strong><\/h3>\n

\u0110\u1ec3 gi\u1ea3m t\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng h\u1ee7y l\u1ecbch h\u1eb9n m\u00e0 kh\u00f4ng th\u00f4ng b\u00e1o tr\u01b0\u1edbc, b\u1ea1n c\u1ea7n \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00e1ch h\u00e0ng lu\u00f4n \u0111\u01b0\u1ee3c nh\u1eafc nh\u1edf v\u1ec1 th\u00f4ng tin c\u1ee7a cu\u1ed9c h\u1eb9n. V\u00ec v\u1eady sau khi kh\u00e1ch h\u00e0ng \u0111\u00e3 l\u00ean l\u1ecbch h\u1eb9n, b\u1ea1n c\u1ea7n g\u1eedi th\u00f4ng b\u00e1o x\u00e1c nh\u1eadn cho h\u1ecd. Khi g\u1ea7n \u0111\u1ebfn l\u01b0\u1ee3t giao d\u1ecbch b\u1ea1n c\u00f3 th\u1ec3 g\u1eedi th\u00eam th\u00f4ng b\u00e1o nh\u1eafc nh\u1edf kh\u00e1ch h\u00e0ng v\u1ec1 th\u1eddi gian cu\u1ed9c h\u1eb9n.<\/p>\n

Gi\u00fap kh\u00e1ch h\u00e0ng d\u1ec5 d\u00e0ng \u0111\u0103ng k\u00fd.<\/strong><\/h3>\n

\u0110\u1ec3 t\u0103ng t\u1ef7 l\u1ec7 \u0111\u1eb7t ch\u1ed7 truy\u1ec7n tuy\u1ebfn, b\u1ea1n h\u00e3y \u0111\u01a1n gi\u1ea3n h\u00f3a tr\u1ea3i nghi\u1ec7m \u0111\u0103ng k\u00fd online c\u1ee7a kh\u00e1ch h\u00e0ng. Khi s\u1eed d\u1ee5ng h\u1ec7 th\u1ed1ng \u0111\u1eb7t l\u1ecbch & x\u1ebfp h\u00e0ng<\/a> c\u1ee7a Miraway, kh\u00e1ch h\u00e0ng truy c\u1eadp s\u1ebd d\u1ec5 d\u00e0ng \u0111\u0103ng k\u00fd th\u00f4ng tin v\u00e0 theo d\u00f5i tr\u1ea1ng th\u00e1i h\u00e0ng \u0111\u1ee3i \u1ea3o c\u1ee7a m\u00ecnh.<\/p>\n

Xem th\u00eam b\u00e0i vi\u1ebft: Voice of customer (VOC) – Ti\u1ebfng n\u00f3i c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/a><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Do t\u00ecnh h\u00ecnh d\u1ecbch b\u1ec7nh v\u1eabn di\u1ec5n bi\u1ebfn h\u1ebft s\u1ee9c ph\u1ee9c t\u1ea1p n\u00ean nhi\u1ec1u doanh nghi\u1ec7p \u0111ang \u01b0u ti\u00ean vi\u1ec7c t\u0103ng s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch \u0111\u1eb7t l\u1ecbch tr\u1ef1c tuy\u1ebfn v\u00e0 c\u1ed1 g\u1eafng gi\u1ea3m t\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng v\u00e3ng lai. Xu h\u01b0\u1edbng n\u00e0y d\u1ef1 ki\u1ebfn s\u1ebd ph\u1ed5 bi\u1ebfn h\u01a1n trong t\u01b0\u01a1ng lai k\u1ec3 c\u1ea3 sau khi d\u1ecbch […]\n","protected":false},"author":1,"featured_media":11287,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[159,166],"tags":[],"class_list":["post-11281","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-he-thong-xep-hang-tu-dong","category-dat-cho-truc-tuyen"],"featured_image_url":"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2021\/08\/dat-cho-truc-tuyen-1-1.jpg","_links":{"self":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/11281"}],"collection":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/comments?post=11281"}],"version-history":[{"count":0,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/11281\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media\/11287"}],"wp:attachment":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media?parent=11281"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/categories?post=11281"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/tags?post=11281"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}