{"id":11149,"date":"2021-08-17T16:18:55","date_gmt":"2021-08-17T09:18:55","guid":{"rendered":"https:\/\/miraway-cetm.com\/?p=11149"},"modified":"2021-08-17T16:18:55","modified_gmt":"2021-08-17T09:18:55","slug":"4-ly-do-khien-khach-hang-roi-bo-doanh-nghiep-cua-ban","status":"publish","type":"post","link":"https:\/\/miraway.vn\/blog\/4-ly-do-khien-khach-hang-roi-bo-doanh-nghiep-cua-ban\/","title":{"rendered":"4 L\u00fd Do Khi\u1ebfn Kh\u00e1ch H\u00e0ng R\u1eddi B\u1ecf Doanh Nghi\u1ec7p C\u1ee7a B\u1ea1n"},"content":{"rendered":"<p>Ng\u00e0y nay kh\u00e1ch h\u00e0ng c\u00f3 r\u1ea5t nhi\u1ec1u s\u1ef1 l\u1ef1a ch\u1ecdn, h\u1ecd s\u1ebd d\u1ec5 d\u00e0ng chuy\u1ec3n sang th\u01b0\u01a1ng hi\u1ec7u kh\u00e1c n\u1ebfu doanh nghi\u1ec7p c\u1ee7a b\u1ea1n kh\u00f4ng mang \u0111\u1ebfn nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t.Tr\u00ean th\u1ef1c t\u1ebf, trong s\u1ed1 26 kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng, ch\u1ec9 c\u00f3 m\u1ed9t ng\u01b0\u1eddi ph\u00e0n n\u00e0n, v\u00e0 nh\u1eefng ng\u01b0\u1eddi c\u00f2n l\u1ea1i r\u1eddi b\u1ecf th\u01b0\u01a1ng hi\u1ec7u m\u00e0 kh\u00f4ng \u0111\u1ec3 l\u1ea1i b\u1ea5t c\u1ee9 ph\u1ea3n h\u1ed3i n\u00e0o.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-11189\" src=\"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2021\/08\/tai-sao-khach-hang-roi-bo-doanh-nghiep-1.png\" alt=\"\" width=\"650\" height=\"488\" \/><\/p>\n<p>V\u1eady t\u1ea1i sao kh\u00e1ch h\u00e0ng l\u1ea1i r\u1eddi b\u1ecf doanh nghi\u1ec7p \u0111\u1ec3 chuy\u1ec3n sang nh\u1eefng \u0111\u1ed1i th\u1ee7 kh\u00e1c. \u0110\u1ec3 gi\u00fap doanh nghi\u1ec7p c\u1ee7a b\u1ea1n t\u00ecm ra nh\u1eefng bi\u1ec7n ph\u00e1p hi\u1ec7u qu\u1ea3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng, Miraway \u0111\u00e3 \u0111\u01b0a ra 4 l\u00fd do ch\u00ednh khi\u1ebfn kh\u00e1ch h\u00e0ng r\u1eddi b\u1ecf th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n<ul>\n<li>Doanh nghi\u1ec7p kh\u00f4ng ph\u1ea3n h\u1ed3i l\u1ea1i kh\u00e1ch h\u00e0ng ngay l\u1eadp t\u1ee9c.<\/li>\n<li>S\u1ef1 thi\u1ebfu ti\u1ec7n l\u1ee3i c\u1ea3n tr\u1edf vi\u1ec7c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng.<\/li>\n<li>Th\u1eddi gian kh\u00e1ch h\u00e0ng ph\u1ea3i ch\u1edd \u0111\u1ee3i qu\u00e1 l\u00e2u.<\/li>\n<li>Thi\u1ebfu s\u1ef1 \u0111\u1ed5i m\u1edbi.<\/li>\n<\/ul>\n<h2><strong>1. Kh\u00f4ng ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng ngay l\u1eadp t\u1ee9c.<\/strong><\/h2>\n<p>\u0110\u1ed1i v\u1edbi 84% ng\u01b0\u1eddi ti\u00eau d\u00f9ng, thi\u1ebfu th\u00f4ng tin t\u1eeb nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng l\u00e0 nguy\u00ean nh\u00e2n g\u00e2y ra s\u1ef1 th\u1ea5t v\u1ecdng. Kh\u00f4ng tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi c\u1ee7a h\u1ecd, b\u1ea1n c\u00f3 nguy c\u01a1 m\u1ea5t \u00edt nh\u1ea5t 60% t\u1ed5ng s\u1ed1 kh\u00e1ch h\u00e0ng, nh\u1eefng ng\u01b0\u1eddi kh\u00f4ng ch\u1ecbu \u0111\u01b0\u1ee3c vi\u1ec7c ph\u1ea3i ch\u1edd \u0111\u1ee3i doanh nghi\u1ec7p tr\u1ea3 l\u1eddi qu\u00e1 l\u00e2u.<\/p>\n<p>H\u00e3y nh\u1edb r\u1eb1ng: C\u1ea7n 12 tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u00edch c\u1ef1c \u0111\u1ec3 b\u00f9 \u0111\u1eafp cho m\u1ed9t tr\u1ea3i nghi\u1ec7m ti\u00eau c\u1ef1c. V\u00e0 m\u1ed9t tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 k\u00e9m l\u00e0 \u0111\u1ee7 \u0111\u1ec3 58% kh\u00e1ch h\u00e0ng ng\u1eebng mua d\u1ecbch v\u1ee5 c\u1ee7a m\u1ed9t c\u00f4ng ty.<\/p>\n<p>V\u00ec v\u1eady h\u00e3y l\u1eafng nghe v\u00e0 gi\u1ea3i quy\u1ebft t\u1ea5t c\u1ea3 c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng ngay l\u1eadp t\u1ee9c b\u1eb1ng h\u1ec7 th\u1ed1ng <a href=\"https:\/\/miraway.vn\/giai-phap\/phan-hoi-khach-hang\/\">kh\u1ea3o s\u00e1t v\u00e0 ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng<\/a> c\u1ee7a Miraway.<\/p>\n<h2><strong>2. S\u1ef1 thi\u1ebfu ti\u1ec7n l\u1ee3i c\u1ea3n tr\u1edf vi\u1ec7c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng.<\/strong><\/h2>\n<p>Ng\u00e0y nay vi\u1ec7c b\u00e1n s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 cho kh\u00e1ch h\u00e0ng l\u00e0 ch\u01b0a \u0111\u1ee7, b\u1ea1n ph\u1ea3i b\u00e1n cho h\u1ecd c\u1ea3 t\u1ef1 ti\u1ec7n l\u1ee3i.<\/p>\n<p>Amazon l\u00e0 m\u1ed9t minh ch\u1ee9ng th\u00e0nh c\u00f4ng trong vi\u1ec7c \u0111\u1ea7u t\u01b0 v\u00e0o tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi. Amazon \u0111\u00e3 lo\u1ea1i b\u1ecf ho\u00e0n to\u00e0n c\u00e1c qu\u1ea7y thanh to\u00e1n, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 l\u1ea5y s\u1ea3n ph\u1ea9m v\u00e0 \u0111i ra ngo\u00e0i c\u1eeda h\u00e0ng m\u00e0 kh\u00f4ng c\u1ea7n t\u01b0\u01a1ng t\u00e1c tr\u1ef1c ti\u1ebfp v\u1edbi nh\u00e2n vi\u00ean.<\/p>\n<p>V\u00ec v\u1eady h\u00e3y x\u00e1c \u0111\u1ecbnh giai \u0111o\u1ea1n m\u00e0 b\u1ea1n b\u1ecb m\u1ea5t nhi\u1ec1u kh\u00e1ch nh\u1ea5t v\u00e0 th\u1ef1c hi\u1ec7n nh\u1eefng h\u00e0nh \u0111\u1ed9ng thay \u0111\u1ed5i ph\u00f9 h\u1ee3p \u0111\u1ec3 gi\u1ea3m thi\u1ec3u t\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng r\u1eddi \u0111i.<\/p>\n<h2><strong>3. Th\u1eddi gian ch\u1edd \u0111\u1ee3i l\u00e2u khi\u1ebfn kh\u00e1ch h\u00e0ng r\u1eddi b\u1ecf.<\/strong><\/h2>\n<p>86% kh\u00e1ch h\u00e0ng s\u1ebd t\u1eeb b\u1ecf doanh nghi\u1ec7p n\u1ebfu ph\u1ea3i x\u1ebfp h\u00e0ng qu\u00e1 d\u00e0i v\u00e0 qu\u00e1 l\u00e2u. \u0110\u1ed1i v\u1edbi h\u1ea7u h\u1ebft kh\u00e1ch h\u00e0ng, m\u1ed9t h\u00e0ng \u0111\u1ee3i kho\u1ea3ng 16, 17 ng\u01b0\u1eddi s\u1ebd l\u00e2u kh\u00f4ng kh\u00e1c g\u00ec m\u1ed9t h\u00e0ng \u0111\u1eddi 60, 70 ng\u01b0\u1eddi.<\/p>\n<p>Nh\u1eefng h\u00e0ng \u0111\u1ee3i kh\u00f4ng chuy\u00ean nghi\u1ec7p v\u00e0 th\u1eddi gian ch\u1edd \u0111\u1ee3i l\u00e2u l\u00e0 m\u1ed9t nguy\u00ean nh\u00e2n c\u1ea3n tr\u1edf vi\u1ec7c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng.<\/p>\n<p>V\u1edbi <a href=\"https:\/\/miraway.vn\/giai-phap\/he-thong-xep-hang-tu-dong\/\">h\u1ec7 th\u1ed1ng x\u1ebfp h\u00e0ng t\u1ef1 \u0111\u1ed9ng<\/a> c\u1ee7a Miraway, to\u00e0n b\u1ed9 tr\u1ea3i nghi\u1ec7m s\u1ebd \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1eb7c bi\u1ec7t \u0111\u1ec3 gi\u00fap b\u1ea1n gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 kh\u00f3 kh\u0103n trong x\u1ebfp h\u00e0ng v\u00e0 qu\u1ea3n l\u00fd l\u01b0u l\u01b0\u1ee3ng kh\u00e1ch \u0111\u1ebfn.<\/p>\n<h2><strong>4. Thi\u1ebfu s\u1ef1 \u0111\u1ed5i m\u1edbi.<\/strong><\/h2>\n<p>N\u1ebfu b\u1ea1n ch\u1ec9 cung c\u1ea5p cho kh\u00e1ch h\u00e0ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 kh\u00f4ng thay \u0111\u1ed5i t\u1eeb n\u0103m n\u00e0y qua n\u0103m kh\u00e1c th\u00ec nguy c\u01a1 kh\u00e1ch h\u00e0ng r\u1eddi b\u1ecf doanh nghi\u1ec7p l\u00e0 r\u1ea5t cao. C\u1ea3i ti\u1ebfn, \u0111\u1ed5i m\u1edbi m\u1ed9t c\u00e1ch nh\u1ea5t qu\u00e1n l\u00e0 \u0111i\u1ec1u m\u00e0 doanh nghi\u1ec7p n\u00e0o c\u0169ng c\u1ea7n ph\u1ea3i th\u1ef1c hi\u1ec7n n\u1ebfu mu\u1ed1n t\u1ed3n t\u1ea1i v\u00e0 ph\u00e1t tri\u1ec3n l\u00e2u d\u00e0i.<\/p>\n<p>71% doanh nghi\u1ec7p cho r\u1eb1ng c\u00f4ng ngh\u1ec7 s\u00e1ng t\u1ea1o l\u00e0 ch\u00eca kh\u00f3a quan tr\u1ecdng trong chi\u1ebfn l\u01b0\u1ee3c th\u00e0nh c\u00f4ng c\u1ee7a h\u1ecd. V\u00ec v\u1eady \u0111\u1eebng b\u1ecf qua c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t \u00fd ki\u1ebfn kh\u00e1ch h\u00e0ng v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5. V\u00ec ch\u00ednh kh\u00e1ch h\u00e0ng l\u00e0 ng\u01b0\u1eddi hi\u1ec3u r\u00f5 nh\u1ea5t v\u1ea5n \u0111\u1ec1 n\u00e0y.<\/p>\n<p><strong>K\u1ebft lu\u1eadn.<\/strong><\/p>\n<p>Hi\u1ec3u \u0111\u01b0\u1ee3c l\u00fd do kh\u00e1ch h\u00e0ng r\u1eddi b\u1ecf th\u01b0\u01a1ng hi\u1ec7u s\u1ebd gi\u00fap doanh nghi\u1ec7p \u0111\u01b0a ra chi\u1ebfn l\u01b0\u1ee3c kinh doanh hi\u1ec7u qu\u1ea3 nh\u1ea5t. N\u1ebfu b\u1ea1n v\u1eabn c\u00f2n th\u1eafc m\u1eafc v\u1ec1 v\u1ea5n \u0111\u1ec1 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng h\u00e3y li\u00ean h\u1ec7 ngay v\u1edbi Miraway \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n th\u00eam.<\/p>\n<p>Xem th\u00eam b\u00e0i vi\u1ebft: <a href=\"https:\/\/miraway.vn\/blog\/self-service-kiosk-la-gi-cac-ngan-hang-co-the-huong-loi-gi-tu-no\/\">Self Service kiosk l\u00e0 g\u00ec? C\u00e1c ng\u00e2n h\u00e0ng c\u00f3 th\u1ec3 h\u01b0\u1edfng l\u1ee3i g\u00ec t\u1eeb n\u00f3?<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ng\u00e0y nay kh\u00e1ch h\u00e0ng c\u00f3 r\u1ea5t nhi\u1ec1u s\u1ef1 l\u1ef1a ch\u1ecdn, h\u1ecd s\u1ebd d\u1ec5 d\u00e0ng chuy\u1ec3n sang th\u01b0\u01a1ng hi\u1ec7u kh\u00e1c n\u1ebfu doanh nghi\u1ec7p c\u1ee7a b\u1ea1n kh\u00f4ng mang \u0111\u1ebfn nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t.Tr\u00ean th\u1ef1c t\u1ebf, trong s\u1ed1 26 kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng, ch\u1ec9 c\u00f3 m\u1ed9t ng\u01b0\u1eddi ph\u00e0n n\u00e0n, v\u00e0 nh\u1eefng ng\u01b0\u1eddi c\u00f2n l\u1ea1i r\u1eddi b\u1ecf [&#8230;]\n","protected":false},"author":1,"featured_media":11189,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[11],"tags":[232],"class_list":["post-11149","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trai-nghiem-khach-hang","tag-trai-nghiem-khach-hang"],"featured_image_url":"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2021\/08\/tai-sao-khach-hang-roi-bo-doanh-nghiep-1-1.png","_links":{"self":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/11149"}],"collection":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/comments?post=11149"}],"version-history":[{"count":0,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/11149\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media\/11189"}],"wp:attachment":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media?parent=11149"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/categories?post=11149"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/tags?post=11149"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}