{"id":10729,"date":"2021-08-01T19:43:38","date_gmt":"2021-08-01T12:43:38","guid":{"rendered":"https:\/\/miraway-cetm.com\/?p=10729"},"modified":"2021-08-01T19:43:38","modified_gmt":"2021-08-01T12:43:38","slug":"cac-dang-cau-hoi-khao-sat-khach-hang-pho-bien","status":"publish","type":"post","link":"https:\/\/miraway.vn\/blog\/cac-dang-cau-hoi-khao-sat-khach-hang-pho-bien\/","title":{"rendered":"C\u00e1c D\u1ea1ng C\u00e2u H\u1ecfi Kh\u1ea3o S\u00e1t Kh\u00e1ch H\u00e0ng Ph\u1ed5 Bi\u1ebfn"},"content":{"rendered":"

M\u1ee5c ti\u00eau khi th\u1ef1c hi\u1ec7n m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t l\u00e0 \u0111\u1ec3 thu th\u1eadp nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p. Nh\u01b0ng tr\u01b0\u1edbc khi b\u1ea1n c\u00f3 th\u1ec3 thu th\u1ea5p b\u1ea5t k\u1ef3 th\u00f4ng tin chi ti\u1ebft n\u00e0o, b\u1ea1n ph\u1ea3i \u0111\u01b0a ra nh\u1eefng c\u00e2u kh\u1ea3o s\u00e1t ph\u00f9 h\u1ee3p v\u1edbi th\u00f4ng tin m\u00e0 b\u1ea1n mu\u1ed1n c\u00f3. X\u00e1c \u0111\u1ecbnh \u0111\u00fang lo\u1ea1i c\u00e2u h\u1ecfi l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng trong chi\u1ebfn d\u1ecbch kh\u1ea3o s\u00e1t & ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng<\/a>. B\u00e0i vi\u1ebft n\u00e0y s\u1ebd gi\u1ea3i th\u00edch c\u00e1c lo\u1ea1i c\u00e2u h\u1ecfi m\u00e0 b\u1ea1n s\u1eed d\u1ee5ng khi kh\u1ea3o s\u00e1t.<\/p>\n

N\u00fat t\u00f9y ch\u1ecdn: Cho ph\u00e9p ch\u1ecdn m\u1ed9t ph\u01b0\u01a1ng \u00e1n.<\/strong><\/h2>\n

N\u00fat t\u00f9y ch\u1ecdn c\u00f3 l\u1ebd l\u00e0 lo\u1ea1i c\u00e2u h\u1ecfi kh\u1ea3o s\u00e1t \u0111\u01a1n gi\u1ea3n nh\u1ea5t. Ng\u01b0\u1eddi tr\u1ea3 l\u1eddi c\u00f3 th\u1ec3 ch\u1ecdn m\u1ed9t \u0111\u00e1p \u00e1n duy nh\u1ea5t trong danh s\u00e1ch c\u00e1c l\u1ef1a ch\u1ecdn \u0111\u01b0\u1ee3c \u0111\u01b0a ra. C\u00e1c c\u00e2u h\u1ecfi l\u1ef1a ch\u1ecdn r\u1ea5t h\u1eefu \u00edch trong vi\u1ec7c thu th\u1eadp d\u1eef li\u1ec7u nh\u00e2n kh\u1ea9u h\u1ecdc t\u1eeb ng\u01b0\u1eddi tr\u1ea3 l\u1eddi nh\u01b0 tu\u1ed5i, gi\u1edbi t\u00ednh… B\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00e2u h\u1ecfi l\u1ef1a ch\u1ecdn n\u1ebfu mu\u1ed1n ng\u01b0\u1eddi tr\u1ea3 l\u1eddi ch\u1ea5m \u0111i\u1ec3m \u0111i\u1ec1u g\u00ec \u0111\u00f3 tr\u00ean thang \u0111i\u1ec3m ho\u1eb7c d\u1ea1ng c\u00e2u h\u1ecfi c\u00f3\/kh\u00f4ng.<\/p>\n

\"\"<\/p>\n

Checkbox: C\u00f3 th\u1ec3 ch\u1ecdn m\u1ed9t ho\u1eb7c nhi\u1ec1u ph\u01b0\u01a1ng \u00e1n.<\/strong><\/h2>\n

Trong m\u1ed9t c\u00e2u h\u1ecfi l\u1ef1a ch\u1ecdn, ng\u01b0\u1eddi tr\u1ea3 l\u1eddi c\u00f3 th\u1ec3 ch\u1ecdn nhi\u1ec1u ph\u01b0\u01a1ng \u00e1n tr\u1ea3 l\u1eddi kh\u00e1c nhau tr\u1eeb khi \u0111\u1eb7t s\u1ed1 l\u01b0\u1ee3ng t\u00f9y ch\u1ecdn tr\u1ea3 l\u1eddi t\u1ed1i thi\u1ec3u ho\u1eb7c t\u1ed1i \u0111a. B\u1ea1n ph\u1ea3i n\u00f3i r\u00f5 c\u00f3 bao nhi\u00eau ph\u01b0\u01a1ng \u00e1n tr\u1ea3 l\u1eddi c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ch\u1ecdn \u0111\u1ec3 ng\u01b0\u1eddi \u0111\u01b0\u1ee3c kh\u1ea3o s\u00e1t bi\u1ebft r\u00f5 h\u1ecd c\u1ea7n ph\u1ea3i l\u1ef1a ch\u1ecdn bao nhi\u00eau c\u00e2u tr\u1ea3 l\u1eddi.<\/p>\n

C\u00e2u h\u1ecfi ma tr\u1eadn: Tr\u1ea3 l\u1eddi m\u1ed9t s\u1ed1 c\u00e2u h\u1ecfi b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng c\u00e1c t\u00f9y ch\u1ecdn tr\u1ea3 l\u1eddi gi\u1ed1ng nhau.<\/strong><\/h2>\n

M\u1ed9t c\u00e2u h\u1ecfi ma tr\u1eadn c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong cu\u1ed9c kh\u1ea3o s\u00e1t tr\u1ef1c tuy\u1ebfn khi b\u1ea1n c\u00f3 nhi\u1ec1u c\u00e2u h\u1ecfi m\u00e0 t\u1ea5t c\u1ea3 \u0111\u1ec1u c\u00f3 c\u00e1c t\u00f9y ch\u1ecdn tr\u1ea3 l\u1eddi gi\u1ed1ng nhau. D\u1ea1ng c\u00e2u h\u1ecfi n\u00e0y ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c ti\u00eau mu\u1ed1n thu th\u1eadp \u00fd ki\u1ebfn v\u1ec1 c\u00e1c kh\u00eda c\u1ea1nh kh\u00e1c nhau c\u1ee7a s\u1ea3n ph\u1ea9m. C\u00e2u h\u1ecfi ma tr\u1eadn gi\u00fap b\u1ea3ng kh\u1ea3o s\u00e1t c\u1ee7a b\u1ea1n tr\u00f4ng ng\u1eafn g\u1ecdn v\u00e0 kh\u00e1ch h\u00e0ng c\u0169ng d\u1ec5 d\u00e0ng c\u00f3 \u0111\u01b0\u1ee3c c\u00e1i nh\u00ecn t\u1ed5ng quan v\u1ec1 c\u00e2u h\u1ecfi kh\u1ea3o s\u00e1t.<\/p>\n

\"\"<\/p>\n

Thanh tr\u01b0\u1ee3t: Ch\u1ecdn m\u1ed9t gi\u00e1 tr\u1ecb tr\u00ean thang \u0111i\u1ec3m.<\/strong><\/h2>\n

C\u00e2u h\u1ecfi d\u1ea1ng tr\u01b0\u1ee3t cho ph\u00e9p ng\u01b0\u1eddi tr\u1ea3 l\u1eddi \u0111\u1eb7t con tr\u1ecf tr\u00ean thang tr\u01b0\u1ee3t v\u00e0 l\u1ef1a ch\u1ecdn \u0111i\u1ec3m tr\u1ea3 l\u1eddi ph\u00f9 h\u1ee3p. V\u00ed d\u1ee5: \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng n\u1ebfu b\u1ea1n mu\u1ed1n ng\u01b0\u1eddi tr\u1ea3 l\u1eddi \u0111\u00e1nh gi\u00e1 tr\u00ean thang \u0111i\u1ec3m t\u1eeb 1-100 tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd sau khi mua h\u00e0ng.<\/p>\n

X\u1ebfp h\u1ea1ng theo sao.<\/strong><\/h2>\n

C\u01a1 ch\u1ebf c\u00e2u h\u1ecfi x\u1ebfp h\u1ea1ng theo sao r\u1ea5t ph\u00f9 h\u1ee3p khi b\u1ea1n mu\u1ed1n ng\u01b0\u1eddi tr\u1ea3 l\u1eddi \u0111\u00e1nh gi\u00e1 \u0111i\u1ec1u g\u00ec \u0111\u00f3 t\u1eeb 1-5 sao. V\u1ec1 c\u01a1 b\u1ea3n, n\u00f3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng gi\u1ed1ng nh\u01b0 m\u1ed9t c\u00e2u h\u1ecfi tr\u01b0\u1ee3t; s\u1ef1 kh\u00e1c bi\u1ec7t ch\u00ednh l\u00e0 c\u00e2u h\u1ecfi sao tr\u00ecnh b\u00e0y tr\u1ef1c quan v\u00e0 d\u1ec5 nh\u00ecn h\u01a1n.<\/p>\n

C\u00e2u h\u1ecfi m\u1edf: Cho ph\u00e9p c\u00e2u tr\u1ea3 l\u1eddi b\u1eb1ng v\u0103n b\u1ea3n.<\/strong><\/h2>\n

C\u00e2u h\u1ecfi m\u1edf \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng khi b\u1ea1n mu\u1ed1n ng\u01b0\u1eddi \u0111\u01b0\u1ee3c kh\u1ea3o s\u00e1t t\u1ef1 do \u0111\u01b0a ra c\u00e2u tr\u1ea3 l\u1eddi d\u1ef1a tr\u00ean quan \u0111i\u1ec3m c\u1ee7a h\u1ecd thay v\u00ec \u00e1p \u0111\u1eb7t nh\u1eefng c\u00e2u tr\u1ea3 l\u1eddi trong danh s\u00e1ch c\u1ee7a b\u1ea1n. \u0110i\u1ec1u n\u00e0y cho ph\u00e9p ng\u01b0\u1eddi \u0111\u01b0\u1ee3c kh\u1ea3o s\u00e1t \u0111\u01b0a ra c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi chi ti\u1ebft v\u00e0 ch\u00ednh x\u00e1c h\u01a1n. Ph\u00e2n t\u00edch nh\u1eefng c\u00e2u tr\u1ea3 l\u1eddi m\u1eddi c\u00f3 th\u1ec3 cung c\u1ea5p nhi\u1ec1u th\u00f4ng tin v\u00e0 \u00fd t\u01b0\u1edfng cho b\u1ea1n.<\/p>\n

Nh\u1eefng \u0111i\u1ec1u c\u1ea7n l\u01b0u \u00fd khi t\u1ea1o c\u00e2u h\u1ecfi kh\u1ea3o s\u00e1t c\u1ee7a b\u1ea1n<\/strong><\/p>\n

    \n
  • Khi t\u1ea1o c\u00e2u h\u1ecfi, h\u00e3y lu\u00f4n ghi nh\u1edb th\u00f4ng tin b\u1ea1n mu\u1ed1n thu th\u1eadp. M\u1ee5c ti\u00eau c\u1ee7a cu\u1ed9c kh\u1ea3o s\u00e1t l\u00e0 g\u00ec v\u00e0 nh\u1eefng lo\u1ea1i c\u00e2u h\u1ecfi n\u00e0o gi\u00fap th\u1ef1c hi\u1ec7n m\u1ee5c ti\u00eau \u0111\u00f3?<\/li>\n
  • Kh\u00f4ng s\u1eed d\u1ee5ng qu\u00e1 nhi\u1ec1u lo\u1ea1i c\u00e2u h\u1ecfi kh\u1ea3o s\u00e1t. L\u00e0m nh\u01b0 v\u1eady c\u00f3 th\u1ec3 g\u00e2y m\u1ea5t t\u1eadp trung cho ng\u01b0\u1eddi tr\u1ea3 l\u1eddi c\u1ee7a b\u1ea1n.<\/li>\n
  • \u0110\u1ea3m b\u1ea3o r\u1eb1ng kh\u1ea3o s\u00e1t c\u1ee7a b\u1ea1n hi\u1ec3n th\u1ecb t\u1ed1t tr\u00ean m\u1ecdi n\u1ec1n t\u1ea3ng.<\/li>\n<\/ul>\n

     <\/p>\n

     <\/p>\n","protected":false},"excerpt":{"rendered":"

    M\u1ee5c ti\u00eau khi th\u1ef1c hi\u1ec7n m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t l\u00e0 \u0111\u1ec3 thu th\u1eadp nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p. Nh\u01b0ng tr\u01b0\u1edbc khi b\u1ea1n c\u00f3 th\u1ec3 thu th\u1ea5p b\u1ea5t k\u1ef3 th\u00f4ng tin chi ti\u1ebft n\u00e0o, b\u1ea1n ph\u1ea3i \u0111\u01b0a ra nh\u1eefng c\u00e2u kh\u1ea3o s\u00e1t ph\u00f9 h\u1ee3p v\u1edbi […]\n","protected":false},"author":1,"featured_media":10734,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[167],"tags":[206],"class_list":["post-10729","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-he-thong-khao-sat-va-phan-hoi","tag-khao-sat-va-phan-hoi-khach-hang"],"featured_image_url":"https:\/\/miraway.vn\/blog\/wp-content\/uploads\/2021\/08\/cac-cau-hoi-kha-sat-khach-hang-pho-bien-1-1.jpeg","_links":{"self":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/10729"}],"collection":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/comments?post=10729"}],"version-history":[{"count":0,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/posts\/10729\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media\/10734"}],"wp:attachment":[{"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/media?parent=10729"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/categories?post=10729"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/miraway.vn\/blog\/wp-json\/wp\/v2\/tags?post=10729"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}